MITM 743 Advanced Project Management Dr. Abdul Rahim Ahmad Assoc. Professor College of IT, UNITEN Kerzner Chapter 2, 3 CSF in Project Management
Contents Success, maturity and excellence Critical Success factors in PM Best Practices in PM Driving forces of maturity Project management methodologies
2. 0 Introduction 2. 1 Definition of success 2. 2 Modern definition of success
Project Success Should it be Customer satisfaction Profit Achievement of a target Includes Business term and technical term Good definition includes Primary factors: • Accomplishing the effort on time, within cost, at the desired level of quality Secondary factors • Referred, follow-on, financially successful, superior technically, strategic alignment, relationship, health&safety, environmentally good, employee alignment and ethical
Issues Compare: A project complete internally within time, cost and quality but was not accepted by customers A project complete internally within time, cost and quality but was well accepted by customers that they agree to be named as a reference
CSF & KPI CSF Identify factors necessary to meet desired deliverables • Schedules, budget, quality, timing • Change control process • Addons to contract KPI Quality of the processes used to achieve Typical KPI includes • PM methodology • Control processes • Metrics • Qualities of resources assigned vs planned • Client involvement
2. 3 Maturity 2. 4 CSF 2. 5 Excellence
PM Maturity Life cycle of PM Maturity
PM Maturity Learning curve to maturity – normally in year What is maturity and how to know if an organization achieves maturity Maturity means existence of systems and processes that are repetitive in nature and provides high probability of project success
CSF in PM Executive management acceptance Employee Change Role Line management acceptance Interest Accountability Unselfish Growth phase Methodology Monitoring/reporting Planning Maturity phase Cost/schedule Actual training
Excellence Practices, policy and procedures Brings in continuous streams of projects Projects are successfully managed rather than achieved success Making right decision-vs making enough decisions Excellence is on going
Excellence preceded with failures
2. 6 Best Practices Case Studies
Best practices Outstanding CSF and KPI are Best practices Reusable activities or processes Increase likelihood of success Instructed to follow company wide Example best practices Working relationship Templates The way methodologies are used
Case Study: Texas Instruments
Case Study: Excel company
3 Driving Forces of Maturity
Driving Forces for maturity Capital projects Customer expectations Competitiveness Executive understanding and buy-in New Product development Efficiency and effectiveness Survival
End of Slide
Project Management…. Work Smart Not Hard !!!
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