Migration of e Governance tools to Mobile Governance

Migration of e. Governance tools to Mobile Governance PN – 84 India geospatial forum 2012 8 th February 2012, Gurgaon K Prashant Certificate Program for Executives in e. Governance IIM Indore

e. Governance in India Evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. National e‐Governance Plan (Ne. GP), takes a holistic view of e‐Governance initiatives across the country, integrating them into a collective vision, a shared cause. The Government approved the National e‐Governance Plan (Ne. GP), comprising of 27 Mission Mode Projects (MMPs)and 8 components, on May 18, 2006

Mission Mode Projects Central MMP’s State MMPs Integrated MMPs • Banking • Central Excise & Customs • Income Tax (IT) • Insurance • MCA 21 • National Citizen Database • Passport • Immigration, Visa and Foreigners Registration& Tracking • Pension • e‐Office • Agriculture • Commercial Taxes • e−District • Employment Exchange • Land Records • Municipalities • Gram Panchayats • Police • Road Transport • Treasuries • CSC • e‐Biz • e‐Courts • e‐Procurement • EDI For e. Trade • National e‐governance Service Delivery Gateway • India Portal

Back Ground e‐Governance has emerged as a popular phenomenon to deliver government services around the world. e‐Governance in an implementation sense is restricted primarily to the use of computer based internet access to deliver services. In countries where the penetration of computers and internet is relatively low, such as in India, there is an apprehension that the reach of e‐Governance may be limited.

Potential of Mobile Governance Mobile phones have tremendous potential to expand the access to and reach of public services in India. The growth of mobile phone subscribers in India over the last decade has been explosive. Owning a mobile phone was viewed as a luxury , the scenario has completely changed now with over 750 million mobile phones subscribers in the country as on 31 December 2010. Introduction of 3 G services in the country is expected to give a further boost to mobile phone penetration and the usage of internet on these devices. M‐Governance is not a replacement for e‐Governance; rather it complements e‐Governance

Relevance of m. Governance Mobile Penetration 2000 2008 South Asia Mobile cellular subscriptions (per 100 people) 0. 4 32. 6 Mobile telephone usage (minutes/user/month) 191 440 363 Price basket for mobile service (US$/month) - 1. 6 1. 9 Internet and Broadband Subscribers – India as on 30 th Sept. 2010 Total Internet Subscribers 17. 90 Mn % Change over Previous Quarter 7. 02% Broadband Subscribers 10. 31 Mn

On an average, a person is aware of 22 VAS services. However, only 3. 4 services on an average are used on mobile Banking Transactions Ticket Booking Bill Payments Medical Advise Bank Account Details Social Networking Video Calling Playing online games Mobile TV Usage of Mobile MMS Awareness Regional Wallpaper Live Sports Regional Videos E‐Mail Internet Watching News Bollywood Videos SMS Listening to latest music 0 10 20 30 40 50 60 70 80 90 100 110

Socio Economic Drivers for m. Governance Realtime monitoring Greater Accesebility m. Gov Low training cost Low cost Effective adoptability Multiple Access

“Go Mobile with Government”, Singapore

Mobile service delivery has been identified as a strategic mode for Singapore’s i. Gov 2010 master plan and currently more than 300 public services are available through mobile technology in the country. Some of these services include: Checking information regarding bank accounts , property, investments etc. Accessing weather forecast information. SMS alerts for passport renewal, road tax renewal. Key economic statistical SMS service providing national economy estimates, consumer price index, wholesale trade index etc. Traffic information and payment of traffic offenses.

“We’ve Gone Mobile”, Canada

Mobile Service Ecosystem in India Challenges lack of common service delivery platform. No m‐apps in public services domain Need of Government led effort Stakeholder’s Mobile Network Operators Value Added Service (VAS) Providers Unique Identification Authority of India Telecom Regulatory Authority of India National Payments Corporation of India Equipment Manufacturers Government Agencies Residents

Indian Initiatives Type of Application SMS-based Alerts Pushed Down SMS-based Two Way Information Exchange Examples of Projects Brief Description Bhoomi, Karnataka, 2007 Landowners register with Bhoomi by paying a fee. Will get an SMS whenever there is a transaction on the land. Western Railways, 2008 Subscribed service for general updates such as mega blocks affecting train services, new services, ticketing facilities, etc. free of charge. Toll Free Agricultural Help-Line, Haryana, Users send SMS to a mobile number, and the 2007 experts/officials telephonically respond to the questions within 48 hours. Jan Seva Kendra, Gandhi Nagar, Gujarat, Barcode assigned to a service application used for 2006 tracking the application, sending reminders to the officers, and for any inquiry on pending cases. People can enquire the status of their application. m-Sampark, Chandigarh, 2005 WAP based Transactional Zero Mass Foundation (ZMF), Andhra Services Pradesh SMS “SMENU”to 58888. A menu of services available will be sent back to user via an SMS, from where he/she can get the required information. Agents working on behalf of partnering banks, use special mobile phones and accessories to provide front-end full-featured transactional services (opening an account, deposits and withdrawal of cash) for financial inclusion of rural poor.

Mobile in Government Survey of water bodies , Ministry of Water Resources Mobile Pad’s given to local officials for Data Entry with Picture , Coordinates , Time Stamp Monitoring of Civil Construction – Rural Development Indira Awaas Yojna Pradhan Mantri Gram Sadak Yojna MNREGA PDA Based Surveillance & Tracking – Forest Department , Gujrat

Road map - m. Governance Transformation Transaction Interaction • Instead of receiving alerts only when payment for a service is due, the user can SMS a code to Information ‘Provider A’ anytime • Service available to ‘User X’ and quickly receive a will be restricted to receiving response an SMS on the mobile phone stating his mobile phone bill • ‘User X’ can not only receive an SMS stating his bill but can also pay the bill by sending an SMS • Seamless integration and flow of information between citizens and all levels of the government

Possible Policy Recommendations/Implementation Strategy Making all Government web sites Mobile Compliant. Creation of Mobile Service Delivery Gateway. Development and Notification of standards for mobile applications. Notification of Long Codes, Short codes and m‐Gov Number for Mobile Governance. Creation of m‐Governance Innovation Fund. Development of Knowledge Portal and Knowledge Management System for Mobile Government

Critical Issues for m-Government Applications Choose m‐Government applications wisely. Make sure that the application is user‐friendly. Ensuring that citizens get exactly what the application claims to be able to deliver in the shortest possible time. Ensure that there are suitable back‐office systems in place to deliver on m‐Government promises. Privacy and Security Accessibility

Challenges Cost m-Digital divide Mobile mindsets regulation and legal aspects Trust/security Data overload Psychological Barriers Technology Diffusion Barriers in the total user experience • • • Usability Packaging Pricing Reliability Availability Timely Cost Value Added Services

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