Migrating SMB Customers to Managed Services Dan Shapero – Sr. VP Marketing March 2008
SMBs face Competitive Pressure and Operational Concerns Managed Services Provides • Predictable costs • Less in-house headache • Increased availability/less downtime 2 Source: Kaseya Sponsored Survey of 221 SMB managers, March 2008
Big Opportunity for MSPS • SMBs are a prime market for managed IT services • SMBs that have already embraced managed services are reporting high satisfaction rates 3
What Services to Include in SLAs Q: Which of the following computer systems management tasks are performed at your company?
Less Concern with Managed Services 57% overall are very/somewhat concerned Q: How concerned would you say you are generally about your organization’s computers and systems ability to meet your company’s business requirements in 2008?
Twice as Likely to Exceed Expectations with Managed Services Q: During the past year, how well would you say the computer systems environment at your company has been meeting expectations in each of the following performance areas?
What to Expect from Managed Services Q: Please indicate how much you agree or disagree with each of the following statements about IT managed services
Who is the SMB Decision Maker Q: Other than yourself, who at your firm was involved at any stage in the decision to acquire managed services?
Company & Product Overview
Kaseya Vitals • Company Profile • • Global provider of Managed Service Automation Global Headquarters: St. Helier, Jersey Manage over 1 M end points in 25 countries Operations in Amsterdam, London, Paris, Miami, Washington DC, San Francisco, Hong Kong, Singapore, Sydney • Goal • To Automate IT Services for Solution Providers, IT Outsourcers and Small to Medium Businesses i • Strategy • • Continued Growth in Managed Service Space International Expansion Growth in Public/Private Sector Partner with leading technology providers in the managed service space
Announcing Kaseya 2008 • Kaseya’s integrated web based platform is Complete, Powerful, Secure and Easy to Deploy and Administer. • Automates: • • • • Remote Desktop Management Patch Management Software Deployment / Update Desktop Policy Enforcement Network Policy Enforcement Computer Inventory / Audit Network Monitoring / Alerts Windows Event Monitoring / Alerts Help Desk / Trouble Ticketing Backup and Disaster Recovery Anti-Virus and Spyware Detection User State Management Windows Vista™ Migration Intel® Core™ 2 Processor with v. Pro™ Support • Cross Platform Support for Mac™ OS IT Automation Defined
Kaseya Green Initiative • Kaseya 2008 with the KUSM and Intel® Core™ 2 Processor with v. Pro™ Technology increases productivity while contributing to energy conservation. • Remotely power off computers and promote energy efficiency during non productive hours then power on to conduct routine off hour IT tasks. • Use of remote IT management contributes to an overall reduction in the carbon footprint through fewer “truck rolls”. . .
What Kaseya’s Framework Provides Seamless and Consistent Integration Customizable Reporting 24 x 7 x 365 Automated System Management Patch Management and Updates Monitoring Remote Management Application Deployment Asset Management Ticketing, / Service Desk Data Protection, Privacy – Anti-Spy, Anti-Virus User State Management More….
Flexible Deployment 14
Service Desk Strategy Kaseya IT Automation Framework Drives • Service Desk Best Practices Service Desk Drivers • • • Reactive vs. Proactive Response Automated Monitoring & Alerts Service Desks Can Become Inundated • Delivering World Class IT Services • • Automated Ticketing Multiple IT Disciplines 24 x 7 SLA’s Service Desk as a Utility • IT Service Benefits • • Differentiator for MSPs Consistent Application of Best Practices Cost Effective Scalable
Kaseya empower Program • A comprehensive set of service offerings and resources designed to ensure the successful implementation of Kaseya’s IT Automation Framework: • Kaseya em. Power Toolkit • Tools, templates, instructional video designed & developed by MSPs for MSPs • Kaseya em. Power Education • Product and Business Transformation • Kaseya em. Power Out-Tasking • Kaseya IT Monitor Assist • 24 x 7 x 365 “Always on” Monitoring
Kaseya Technology Drives Savings Managed devices cost 40% less to support (Gartner: 2006) 17
Why does an MSP need automation? • More staff increase revenue and costs, making it impossible to get ahead. .
Scale with managed services • Kaseya allows service providers to keep costs the same while increasing revenue. .
Kaseya is Your Competitive Advantage 20
Why Kaseya? • Comprehensive IT Automation Framework (not a tool vendor) • 100% Web Based – remotely accessible from anywhere anytime. • Extensible Automation – as easy to work with 500 machines as it is to work with one. • Unattended – virtually no end user input required • Easy to Deploy • No infrastructure reconfiguration required
At Kaseya We are Changing the way IT Services are Delivered One Life at a Time! 22
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