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Microsoft Retail Management System Success depends on more than store location
Agenda Retail Owner’s World Microsoft in Small & Medium Retail Microsoft’s Suite for Small & Medium Retailers Retail Management System Overview Retail Management System Key Benefits Retail Management System Feature Highlights
Solving Your Pain: Can You Relate? Our Vision Anxiety over changing Pressure to change Solution Need to get on top Low cost Software suite built for the of business information Total Cost of Ownership Doesn’tmore productivity Need require in-house …with a from my & get value low use employees experts to. TCO that provides retailer designed to fully automate their business across all channels of commerce… quick return on investment (ROI). Need to improve No worry, hassles customer service Less time away from Need more control my business Ecosystem …delivered with partners to create a full solution for the customer…
About Our Company ASSURED COMPUTING TECHNOLOGIES Over 1, 000 Customers coast to coast and beyond. Over 10 Years in POS systems Microsoft Certified Partner
Microsoft in Retail What it means to you Industry Leadership Customer Commitment Product Innovation
Microsoft in Retail What it means to you Industry Leadership Microsoft R&D investment is highest in industry Over 65% of POS lanes run on Windows Top retailers use Microsoft Over 30, 000 SMB customers worldwide Broad ecosystem of local, specialized retail partners
Microsoft in Retail What it means to you Industry Leadership Customer Commitment Outstanding customer support available 24/6 A complete set of in-depth customer training tools Ongoing market research to address customer needs Knowledgeable and responsive partners
Microsoft in Retail What it means to you Industry Leadership Customer Commitment Product Innovation Product development investment up 300% since 2002 Over 50 dedicated software engineers Intelligent workflows for efficient transaction processing Wide compatibility with POS hardware and devices Complete solution suite for small and medium retailers
A Software Suite Built for Retailers Store Front Applications Back of Store Applications Retail Management System Store Operations GP, Solomon, Axapta, Navision Microsoft Office System Small Retailer Retail Management System Headquarters Mid-size Retailer
Microsoft Retail Management System Key Benefits Streamline operations Improve profit margins Build customer loyalty Manage business, not technology Have a life outside your business
Microsoft Retail Management System Key Benefits Streamline operations Automatically generate POs View inventory status & best-price suppliers Speed checkouts Receive shipments & update inventory Track inventory offline Share reports Connect POS data with Microsoft Office, Dynamics GP, Quick. Books & more
Microsoft Retail Management System Key Benefits Improve profit margins Easily adjust pricing Identify best selling items Track ROI from marketing Eliminate card payment terminals & fees Increase employee productivity Up-sell & cross-sell your customers
Microsoft Retail Management System Key Benefits Build customer loyalty Customize receipts & price labels Reduce out of stocks Accept multiple tenders Use flexible pricing structures Tailor marketing to customer preferences Convey a professional image Reprint receipts Protect customers’ card information
Microsoft Retail Management System Key Benefits Manage business, not technology Easily install & use RMS Train employees in minutes Gain insight & make decisions Access online help Tailor POS screens Manage different inventory types Add new lanes or stores Utilize existing PC & software investments
Microsoft Retail Management System Key Benefits Have a life outside your business Eliminate the need to always be onsite Keep business data secure Track employee performance & attendance Identify theft or shrinkage
Get Started Today! Next Steps (Insert Partner Call to Action) Get a free evaluation of RMS software Plan implementation and deployment
© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
Product Overview Your Business Head Office / Lead Store Individual stores Process customer transactions Run real-time, customizable reports Manage inventory, customers, pricing, vendors, purchasing & more in stores Control pricing, purchasing & inventory across stores View & analyze data company wide Set and monitor policies and procedures for every store
Product Overview Headquarters Individual Stores Process customer transactions Run real-time, customizable reports Manage inventory, customers, pricing, vendors, purchasing & more in stores Control pricing, purchasing & inventory across stores View & analyze data company wide Set and monitor policies and procedures for every store
RMS and GP Integration RMS Store Operations RMS Headquarters Microsoft Dynamics-GP Inventory Receipts Sales Transactions Customer Payments Receivables Management Bank Reconciliation Purchase Order Processing General Ledger Customers, Inventory, Supplier, and Sales Data POS Station
Accounting Integration Options Basic Accounting Integration Advanced Accounting Integration From Microsoft • • • Dynanics SL Dynamics NAV Dynamics AX • • Dynamics GP Small Business Accounting From 3 rd Parties • Dynamics GP, SL, AX, NAV: Accounting Linker from GNS Dynamics GP, SL, AX, NAV: Get Linked from Teknor • Dynamics GP: RMS Connect. Pro from Professional Advantage Dynamics GP: Easy. Trac WMS from ADC Technologies Dynamics AX: Retail Chain Manager from Columbus IT Dynamics NAV: POSLink from Elypsis Inc. Dynamics NAV: RMSync from Davidson-Richards • • •
Over 30, 000 SMB Customers
Case Studies Verticals Sporting Goods - Cadence 120 Bicycle Works Specialty Apparel - Janie's Indian River Bazaar Beer/Wine/Liquor - West Side Liquor Jewelry/Gift – Kaufmann de Suisse Large chain implementations Avila Eastern National (largest RMS customer) Large single store implementation The Moderne Ltd. Dynamics GP Integration Grand Canyon Association Kuhlman
Case Study – Cadence 120 Bicycle Works Customer Profile Located in Alabama Full-inventory bicycle store with 3, 500+ items & special orders Needed to speed orders & store processes Needed serial number tracking from receiving through assembly Results Faster purchasing saves 4 hours a week Customized serial number tracking tells what is assembled Vendors more easily managed Faster and easier repair checkout Exportable data “Finally, we manage every item, warranty, and repair in one cohesive system. Each item has its own SKU, and we track serialized items from receiving through assembly and sale. " Jon Jeffress, Co-owner, Cadence 120 Bicycle Works
Case Study – Janie's Indian River Bazaar Customer Profile Results Revenues up 25 percent Located in Florida Receiving time cut 75 percent 4, 000+ high-fashion women's apparel, jewelry & accessory items Stock turns two to three times faster Needed to better manage special orders, notes, stock levels & reminders Reports used to target marketing All handwritten notes in one database Unproductive vendors trimmed More time for customers "Microsoft Retail Management System was the best business decision I could have made. " Janie Panasis, Owner, Janie's Indian River Bazaar
Case Study – West Side Liquor Customer Profile Family-owned business in Minnesota Seven outlets offering wines, liquors, beers, and party supplies Annual growth for over 25 years Needed flexibility for individual stores with central control Results 74 hrs / month saved on keg registration Quicker transactions Greater flexibility in pricing and ordering Reports show items to push or order Inventory easily tracked and adjusted Double-digit sales growth for last two years “Twenty-four months ago, we didn't even scan bar codes. Today, we're experiencing unprecedented growth with few administrative headaches. " Robert I. Feuling, Owner, Westside Liquor
Case Study – Kaufmann de Suisse Customer Profile Results Family-owned business in Quebec, New York and Florida Ambience is more conducive to buying Sell custom-designed high-end jewelry and watches Less clerical work means more selling Needed to reduce duplicate work flows Needed to analyze sales data and focus marketing Information is typed once for all needs More control over inventory Knowing sales trends guides decisions "If you don't embrace the future, you're clinging to the past. Your customers see all these advantages when they shop other stores. Wouldn't you want to offer them too? " Moneca Kaufmann, General Manager, Kaufmann de Suisse/Montreal
Case Study – Avila Customer Profile Results 11 thriving small-footprint airport stores and kiosks Card purchases approved in seconds Needed faster checkout lines Inventory reduced 35 percent Needed to reduce paperwork and improve reporting Chain-wide stock entered once Needed detailed sales info for airports Real-time reports at headquarters Buying budgets finished faster Receiving time cut & security improved "Last year Microsoft RMS and Small Business Manager gave us our tightest agreement ever between book and physical inventory. " Kathleen Avila, Managing Member, Avila Retail
Case Study – Eastern National Customer Profile 227 not-for-profit stores throughout National Parks and historical sites such as Lincoln Memorial & Ford Theater Results Largest stores using RMS account for 80% of $30 million in sales Sell books, memorabilia, glassware Better sales & cash management reduce problems Needed more timely reports, better inventory control & replenishment Inventory-level reports aid purchasing decisions “Now we have more timely and accurate inventory and sales reports” Hank Schmoyer, IT Manager, Eastern National
Case Study – The Moderne Ltd. Customer Profile One of Ireland's largest clothing stores In business 80+ years Results Cash flow increased and stock reduced Customer preferences tracked Upsells suggested at checkout Needed a flexible POS and retail management system Items quickly located Needed to reduce stockroom space Inventories easily tracked and adjusted Wanted to do online sales Stock and transaction data accessed remotely "When we saw how Store Operations connected and talked to everything, we got new ideas that went far beyond our initial plans. Things we thought only the big boys could do started looking possible. Now we've done them. " Ross O’Dowling, Owner, The Moderne Ltd.
Case Study – Grand Canyon Association Customer Profile Results Saved $40, 000 in technology costs 6 stores part of National Park Service Sell 800, 000 gift & souvenir items with 300, 000+ transactions and $20 million annual revenue Needed clear data paths and audit trails between stores and warehouse Increased profits 52% Expenses cut with tighter stock levels Fulfillment speed increased with automated orders System flexibility meets needs Integration with Great Plains provides complete business solution “The new system has helped us improve inventory management and reduced overall inventory levels while maintaining required stock levels at the stores. That change translates into cash in the bank, especially during slower winter periods. " Brad Wallis, Executive Director, Grand Canyon Association
Case Study - Kuhlman Customer Profile Results Over 70 stores in 18 states Executives make better decisions using real-time, customized reports Sell modern clothing & accessories More cash realized from "charge-and-send" sales & global customer base Needed to roll up inventory and financial information regionally and nationally Complex reconciliations done in minutes End-of-day closing takes "zero" time “I expect the Microsoft solution will pay for itself in the first year. Just the staff hours it saves will do that” Scott Kuhlman, CEO, Kuhlman Co.
Detailed Installation Slide
System Requirements RMS Store Operations Operating System PC RAM RMS: HQ Windows 2000, Windows XP or Windows Server 2003 Pentium III or greater Pentium IV Recommended 64 MB Minimum 128 MB Recommended Windows 2000, Windows XP or Windows Server 2003 Pentium III or greater Pentium IV Recommended 128 MB Minimum 256 MB Recommended Hard Disk Space 50 MB Available 60 MB Available CD ROM Drive Yes VGA POS: 800 x 600 Manager: 1024 x 768 or higher Note: MSDE included on both products. SQL sold separately. SQL recommended for RMS: HQ installations.
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Microsoft Retail Management System Success depends on more than store location