MHM MOBILE TELECOMMUNICATIONS SITE MANAGEMENT SERVICES – SURVEY RESULTS By: Michael Hannon MHM 2 A Boswell Park AYR KA 7 1 NP Tel: 00 44 1292 263625 Fax: 00 44 1292 265081 Email: mike@mhm. info URL: www. mhm. info
MHM SURVEY TARGETS MM 02, ORANGE FRANCE, TELIA SONARA, TIM, T-MOBILE TELEFONICA, VODAFONE
MHM EQUIPMENT VENDORS q GSM – MAIN SUPPLIERS ERICSSON, NOKIA, NORTEL - THEN MOTOROLA, ALCATEL & SIEMENS q 3 G – ERICSSON, NOKIA PUSHING HERE q NMT – ERICSSON, NOKIA - VENDORS SUPPLY, INSTALL AND TEST EQUIPMENT
MHM REPAIR FAULTS/EFFECTS MINIMISED - FAULTY COMPONENTS REPLACED WITH GOOD - AUTOMATIC SWAP FOR IMPORTANT PARTS - GOOD PARTNERSHIPS WITH SHORT LEADTIMES/GOOD DESIGNS - OPERATOR TREND ANALYSIS - MOST PROBLEMS SOFTWARE (CORRECTED BY SUPPLIER)
MHM REPAIR COST, REVENUES & RESPONSE REPAIR CHARGES 80% RESPONSES FIXED UNIT PRICE, 20% TIME CHARGE REPAIR REVENUES $5 -19 m FOR A GSM ACCOUNT $1 -4 m FOR AN NMT ACCOUNT REPAIR RESPONSE VARIOUS – 4 HRS/3 DAYS - 14/15 DAYS - 2/3 DAYS - 24 HRS/A FEW WEEKS DEPENDENT ON PART TYPE/CONTRACT CONDITIONS
MHM FAULT REPORTING q OPERATORS NETWORK MANAGEMENT CENTRE COMPUTERISED REPORTING OR q TECHNICIAN REPORTS TO IN-HOUSE OR SUB-CONTRACTED REPAIR FACILITY
MHM REPAIR CENTRES q TELEA SONERA – FLEXTRONICS OPERATE TWO REPAIR CENTRES q TIM – TWO IN-HOUSE REPAIR CENTRES IN ITALY + ERICCSON/SIEMENS q MMO 2 – TELEREAL – ONLY 10% CONDUCTED BY ERICSSON/NOKIA q ORANGE - MOST ‘IN-HOUSE’ (SOME BY VENDOR, SOME BY OPERATOR) q T-MOBILE – ALL REPAIR CENTRES ARE VENDORS - SWOP STOCK ‘GOOD FOR BAD’ - FAULTY BOARDS RETURNED TO EQUIPMENT SUPPLY VENDORS
MHM LEVEL OF INTEGRATED OUTSOURCING – SERVICE PROVIDERS MMO 2 ORANGE FRANCE TELIA TIM SONERA TMOBILE REPAIR SERVICES SITE MANAGEMENT SITE MAIN- TENANCE NETWORK MGT LOGISTICS OVERALL CONTROL IN HOUSE OUTSOURCED PART-OUTSOURCED
MHM q TIM – DEVELOPMENT MOST LIKELY VIA ERICSSON q T-MOBILE – DEVELOPMENT MOST LIKELY VIEW ERICSSON/NORTEL q ORANGE FRANCE – FIVE EQUIPMENT SUPPLIERS q MMO 2 - STUDY T-CAL APPROACH q TELIA - FLEXTRONICS ENTRENCHED HERE - ONLY MAJOR EMS INCURSION, SO FAR, BY OEM DIVISION ACQUISITION - ACCOUNTS ALL CURRENTLY SATISFIED WITH REPAIR SERVICE, BUT COST COULD ALWAYS BE LOWER
MHM SO q REPAIR SERVICES: - ORANGE FRANCE & TIM ONLY PARTLY ESTABLISHED PARTNERS - MMO 2, TELIA AND T-MOBILE ESTABLISHED PARTNERS (CONDUCTED BY EQUIPMENT VENDORS, FLEXTRONICS & OTHERS) q SITE MANAGEMENT - T-MOBILE TELIA AND ORANGE PART ‘IN-HOUSE’ - MMO 2 & TIM FULLY SUB-CONTRACTED (EQUIPMENT VENDORS, TELEREAL (TRILLIUM & WILLIAM PEARS), BT NETWORK , +) q SITE MAINTENANCE - MMO 2, ORANGE & TIM MOSTLY IN-HOUSE – DEVELOP - TELIA & T-MOBILE FULLY OUTSOURCED (FLEXTRONICS, NETWORK, BT +)
MHM q NETWORK MANAGEMENT: - MOST ACCOUNTS VIRGIN OUTSOURCING TERRITORY (ERICSSON, NOKIA AND OTHERS) q LOGISTICS: - MOST ALSO VIRGIN TERRITORY q OVERALL CONTROL: - TELIA & ORANGE OPEN (TIM, MMO 2 & T-MOBILE TO RETAIN OVERALL CONTROL) q PERFORMANCE CRITERIA: - EMERGENCY RESPONSE, DELIVERY TIMES, AVAILABILITY, QUALITY AND OTHER “CONTRACT” TERMS
MHM MAJOR FINDINGS q $5 -25 M AVERAGE REPAIR REVENUE VALUE ADD (GSM+ OTHER) q SUPPLIER BASE STILL DEVELOPING – ESPECIALLY IF WIDER THAN JUST REPAIR q MOST QUALITY PROBLEMS SOFTWARE RELATED q REPAIRS SERVICES 65/75% ALREADY OUTSOURCED q FLEXTRONICS HAS SIGNIFICANT SHARE OF ERICSSON (NO 1 EQUIPMENT SUPPLIER)
MHM PRELIMINARY CONCLUSIONS q COST REDUCTION IS THE WAY IN q TIM AND ORANGE HAVE IN-HOUSE REPAIR ASSETS - POSSIBILITY OF BUYING THEM OUT?
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