Merav Yiftach and Yoel Finkel UNECE ILO Meeting on

Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008. 1

n Introduction n Quality assurance and EFQM in CPI n Applying EFQM to CPI n Discussion – a success story? 2

Introduction n Israel Government adopts EFQM as a standard for QM in government n ICBS one of the first agencies – pilot n CPI the first unit in ICBS 3

Quality assurance and EFQM in CPI n Importance of CPI n Why a quality management system is needed n What is the EFQM model 4

The EFQM Model Results Enablers People Results Key Performance Results Customer Results Society Results Peoples Processes Policy& Strategy leadership Resources& Partnership Innovation and Learning 5

Applying EFQM to CPI n Stages of application n Preparing the CPI team for the process n The functions of the CPI staff n Diagnostic workshop n Developing new plans under EFQM 6

One day Workshop אבחון חוזר Nov-02 Report Examination (Annually) May-05 Annual control Of Improvement Feb-04 Preparation הכנה the Of סדנת Matrices Stages of EFQM process Presentation Before sr. Management Aug-03 הכנת הגדי Present המטריצה matrices Diagnostics סדנת אבחון workshop June-03 Development הצגת of תוצרים first plan July-03 7

Preparing the CPI team - the questions: n Can a business based model be suitable n Quantitative estimate of quality n Is there time to spend on the project n How involved should management be in the assessment process 8

Monthly Quarterly Annually Multi year Current Data editing Current Subject matter work Projects on CPI issues Methodology development 9

Getting to the problems n Methods for updating the rules n Standardized processes to avoid bias n How to incorporate reforms n Over dependence on technology n Data security n Allocation of resources 10

Plans for improvement –s. t. n Staff manual n Satisfaction surveys for staff n Workshops for users n Improve security by education, not only technology 11

Plans for improvement –l. t. n Improvement of management features in the system n Collection of prices from internet n Scanner data for research and control n Improve distribution of price data 12

A success story? n n n n Efficiency due to computerization Documentation for training and standards Security of CPI data Better cooperation with users Freeing resources for staff Participation of staff in “extra curricular activities” – out of the box, mgmt. Encouragement for other units 13

Answers to questions at outset? n Can a business based model be suitable - yes n Quantitative estimate of quality - no n Is there time to spend on the project yes n How involved should management be in the assessment process – backing, yes – involvement, no 14