Measuring The Impact of ECLOs Dr Gina Floyd

Measuring The Impact of ECLOs Dr Gina Floyd, Evaluation and Impact Team, RNIB 1

Findings • Over 1, 500 surveys completed over 2 years • Not only a point of diagnosis service: 64% diagnosed more than 18 months ago. Only 13% diagnosed in the last 3 months • Knowledge of services and support increases - ECLO plays navigating role • Emotional wellbeing is maintained (anxiety and optimism) 2

Findings • 73% had not sought support before contact with ECLO reaching the right people • 2/3 had used the signposted / referred services (84% wouldn't have known about them or used them) • 95% found the services helpful/very helpful • 58% know how to treat their eye condition - could ECLOs do more here? (Whisc study findings) 3

What have we learnt as an evaluation team? • Co-production add value and helps buy in • Space for qualitative feedback very important RNIB registered charity nos. 226227 (England Wales), SC 039316 (Scotland) and 1109 (Isle of Man) 4

What next for the sector? • Using the evidence that we have generated (Whisc study, impact data, across sector) • Educating commissioners on appropriateness on continuous impact data at "service level" • Co-production panels - passionate about making sure people know about the service! How can we ensure that people know ECLOs are there? 5