MEASURING PERFORMANCE WITH PURPOSE WORKING TOWARD A RIGHT-SIZED

MEASURING PERFORMANCE WITH PURPOSE: WORKING TOWARD A RIGHT-SIZED HOUSING CRISIS SYSTEM& Katharine Gale Megan Kurteff Schatz February 10, 2012 www. focusstrategies. net 1

Works with communities to: • Assess and improve the quality of local homeless data for informing change • Analyze system outcomes and costs • Synthesize data from multiple systems of care (homeless, mental health, human services, etc. ) to identify client overlap and service utilization patterns • Identify how system resources are currently invested & recommend how they can be repurposed to be more effective 2

Overview Reorienting as a System Presenting findings from sample communities: • Review of Success – exits to permanent housing • Look at cost person served & cost per success • Returns to homelessness • Cost for “success that sticks” • Current resource allocation compared with population distribution and need • Distribution of resources to maximize success that sticks 3

Homeless Program Coordination Outreach TH Prev PSH RR SSO Objectives: • Maximize and keep HUD Co. C funding in Continuum • Keep shelters open and operating as needed • Coordinate and increase resources • Maintain high standards for serving people in programs 4

Moving to a System • A system is a set of components and relationships that form a whole. • All of a system’s resources are directed toward its common purpose & outcomes. 5

Housing Crisis Resolution System Objectives: • Permanent housing fast and make sure housing sticks • Least expensive resource to each household to resolve their homelessness • Measure what is working, do right amount of that • Measure what is not working, do better and/or less of that 6

System Components • • Prevention Outreach Emergency shelter Transitional housing Support services Rapid rehousing Permanent supportive housing 7

Greasing the Wheels • Coordinated entry • Assessment & assignment of right resource • Buy-in to common outcomes • Measuring outcomes & responding to findings 8

Does the current set of components fit the need? 9

Population Distribution & System Capacity – Community A 10

Population Distribution & System Capacity – Community A 11

Population Distribution & System Capacity – Community B 12

Population Distribution & System Capacity – Community B 13

Program Use & Implications – Community A 14

Program Use & Implications – Community A 15

Program Use & Implications – Community B 16

Program Use & Implications – Community B 17

Engineering Success Each System Component: • Leads to success – exits to permanent housing (PH) • Right-sized allocation of system dollars to maximize PH exits 18

Success: Exits to PH 19

Success: Exits to PH 20

Success: Exits to PH 21

Success: Exits to PH 22

Cost of Success by Program Type 23

Cost of Success by Program Type 24

Success that Sticks Success that sticks means leaving homelessness for permanent housing & NOT returning to homelessness. 25

Returns to Homelessness 26

Returns to Homelessness 27

Cost of Success that Sticks 28

Cost of Success that Sticks 29

Maximizing Success Lowest cost of Success that Sticks Greatest Number Housed Maximum Resources 30

Where are resources invested in Community A now? 31

What would happen, if…? Program Rate of PH Exits ES 26% Increase % of PH exits Program Rate of PH Exits ES 50% 531 new PH Exits! 32

What would happen, if…? Program LOS TH Shorten LOS 300 days Program LOS TH 150 days 302 new PH Exits! 33

What would happen, if…? Program Current $ TH $6, 415, 004 RR $2, 052, 760 Program New $ Swap $2 mil TH $4, 415, 004 RR $4, 052, 760 592 new PH exits! 34

All Together Now 1, 330 new PH Exits!

Maximizing Success that Sticks Includes: • Right-sizing investments by program type, and • Assessing program performance and making funding decisions accordingly 36

Q&A 37