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Measurable Management Translating Boardroom Strategy Into Measurable Outcomes Measurable Management Translating Boardroom Strategy Into Measurable Outcomes

Business Improvement Through Change Management A Practical Approach Business Improvement Through Change Management A Practical Approach

Business Evaluation Most organizations evaluate their performance and develop business plans. Total Strategies for Business Evaluation Most organizations evaluate their performance and develop business plans. Total Strategies for Success provide vehicles to implement plans and maximize opportunity. Business Plan Marketing Financial Information Technology Operations Human Resources e-commerce Implementation Process

The three business cycles: All organizations go through the same three business cycles regardless The three business cycles: All organizations go through the same three business cycles regardless of market sector, service or manufacturing focus. Production Sales Consumer

Your Competitor The real world: You Customer Some markets have more competition than others. Your Competitor The real world: You Customer Some markets have more competition than others. Only by genuinely being better than your competitors can you improve your sales & customer retention. Your Competitor Measurable Management and it’s sister program World Class Workforce are designed to help you be better than the competition at satisfying your customers. Your Competitor

C. E. O. Mission Statement The Future Strategic Objectives Policy Deployment The wealth is C. E. O. Mission Statement The Future Strategic Objectives Policy Deployment The wealth is created by the workforce who handle the processes that directly engage and satisfy the customer. Measurable Management is designed with First Line Managers in mind. Helping to translate Management Strategy into action in the workplace. The Present First Line Managers The Processes S C

Measurable Management l l Workforce development must deliver real and measurable outcomes that meet Measurable Management l l Workforce development must deliver real and measurable outcomes that meet the needs of: The organization The department The individual

Benefit Planning l l l The senior managers of each participating company decide on Benefit Planning l l l The senior managers of each participating company decide on the key business issues. The success of the program is measured against this criteria. No “tail wagging the dog”.

Key Business Issues Organization: Department: Manager: Participant: Key Business Issues Organization: Department: Manager: Participant:

Key Business Issues What are the current key business issues for your company as Key Business Issues What are the current key business issues for your company as a whole? Where would senior management like to see measurable improvements over the next six months? You may need to speak to a senior manager or two to ask this question.

Key Business Issues What are the current issues for your department? How does the Key Business Issues What are the current issues for your department? How does the answer to the section above impact on you? How are you expected by senior management to contribute towards the improvements that they are expecting?

Key Business Issues How will you measure your performance against the key business issues? Key Business Issues How will you measure your performance against the key business issues? (improved efficiency, time saved, reduced scrap, sales increased, morale improved, budgets met, fewer mistakes etc. )

Initiating Change Key Business Issues Induction Meeting Group Meetings Measurable Outcomes Initiating Change Key Business Issues Induction Meeting Group Meetings Measurable Outcomes

Measurable Outcomes l l l l Each participant will implement at least three improvements Measurable Outcomes l l l l Each participant will implement at least three improvements and present the outcomes of their actions according to the bullet points shown on this slide. Presentations Problems defined Effect on the business Action taken Measurement criteria applied Return on investment Linked to key business issue

Summary l l Provides a simple structure to work to. Draws content from the Summary l l Provides a simple structure to work to. Draws content from the individuals job. Pulls together managing by objectives, a teamwork approach to problem solving and a learning process. Initiates change very swiftly in a controlled and focused method.

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USD The State Of South Dakota Governor's Office for Economic Development Shur-Co Daktronics The USD The State Of South Dakota Governor's Office for Economic Development Shur-Co Daktronics The Good Samaritans Dakota Craft Lewis & Clark Realty

Americinn Motel Argus Leader Small Business Administration Sioux Vocational Services First Planning District C Americinn Motel Argus Leader Small Business Administration Sioux Vocational Services First Planning District C R Industries Marquardt Transportation

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Total Strategies for Success Developing Pathways To Abundant Living Total Strategies for Success Developing Pathways To Abundant Living