May 2010 Statement of Purpose Information For New

May 2010 Statement of Purpose Information For New & Prospective Residents Abbeyfield Oxenford Society Ltd

Paulene Shaw, General Manager, RGN, RMA (Paulene is a qualified nurse with many years experience in managing nursing/residential homes. She also holds the Registered Manager’s Care Award) Dr Richard Dendy, Chairman Executive Committee (elected Chairman in 2004) Abbeyfield Oxenford Society Limited Oxenford House The Glebe Cumnor Oxford OX 2 9 RL Tel: Fax: Email: Website: 01865 865116 01865 865923 care@oxenfordhouse. co. uk www. oxenfordhouse. co. uk Registered Charity Number: 245552 R Housing Corporation Number: H 3680 The office is open from 8. 00 - 5. 00 Monday to Friday. The Team Leader for every shift will be able to help with any queries you may have if the office is closed. A First Aider is on duty in the House 24 hours a day. The Manager and Head of Care on-call on a rota system which covers evenings and weekends for emergencies and support to the care team.

CONTENTS • Information & Contact Details • About The Abbeyfield Society And About Oxenford House • Aims & Objectives • Our Philosophy Of Care And Care Plan Review • Oxenford House Organisational Structure • The Staff Team • Your Rights • Equal Opportunities • Confidentiality And Resident Feedback • Moving In • Bedrooms & Bathrooms • Security, Cleaning And Linen & Laundry • Meals • Religious & Cultural Needs, Pets And Human Rights • Leisure, Social & Therapeutic Time • Visiting Professionals, Medicines And Leaving or Temporary Vacation • Volunteers, Visitors To The House And Advocacy • Fire Safety • Fees And Financial Arrangements • End Of Life care • Complaints • CQC • Residents Bill of Rights

About The Abbeyfield Society provides quality housing with support and care for older people from all walks of life, regardless of income. Launched in 1956, its name comes from the meeting place of the first voluntary committee in Abbeyfield Road, London. Traditionally, Abbeyfield services have been managed by local volunteer-led societies that are independent non-profit making organisations affiliated to The Abbeyfield Society now directly manages a total of 169 supported sheltered houses and 19 care homes accommodating around 2, 000 residents across England. The Abbeyfield Society aims to build on its achievements and deliver a first rate customer service through the provision of high quality sustainable housing, care and support services for older people. Oxenford House With 20 years experience, the management team of Oxenford House pride themselves in offering a highly professional care service for the elderly, with a personal touch. We are pleased to accept residents for long term, short term, convalescence, holiday stays and day care. Oxenford House is a specially designed and purpose built care home for the elderly. We aim to provide all the necessary care and attention for those who wish to spend their retirement in a secure and caring atmosphere. Our accommodation offers all the facilities to ensure comfort and care. We are currently registered as ‘accommodation for persons who require personal care’ for 25 residents, one room is allocated for respite care. The registration allows us to include the following criteria of residents: • Physical Disability, e. g. residents who have Parkinson’s Disease or have had a mild stroke. • Also residents with mild dementia and those who develop the condition whilst living at Oxenford House.

Aims & Objectives Oxenford House aims to provide its residents with a secure, relaxed and homely environment in which their care, wellbeing and comfort are of prime importance. Oxenford House is a home with a “family feel”, offering companionship and 24 hour care for those frail elderly people who need it for medical, physical or social reasons. It is our aim that residents should live as full and active a life as their health will allow, enjoying the respect of those who support them, with their dignity preserved and their privacy ensured. It is our belief that residents living in an elderly care setting have the same rights as any other individual member of society. Living in an Abbeyfield home should afford feelings of safety, security and companionship without losing the right of individual freedom. Resident’s Quotes “I never thought I would make new friends at this stage of my life”. ~~~~~~ “Whilst nowhere can be exactly like your own home, for me this is the next best thing. Nothings seems too much trouble to any of the staff and they are always very kind and caring”. ~~~~~~ “I love the Jacuzzi bath, and I think the staff have the patience of Job”

Philosophy of Care We aim to help you produce a person centred care plan including nutrition and risk assessments and once developed with you, this will be reviewed monthly and up-dated to reflect any changing needs and ensure that objectives for health, personal and social care completed all with your involvement. Family and relatives will be encouraged to participate in your daily routine as far as is practicable, and are invited to formal reviews. Residents and their relatives are always welcome to chat with a member of the care staff if they have any concerns/comments. Personal Care Plans Every resident has a written personal care plan which details how their assessed health and welfare needs will be met. Care plans are used to guide the care staff to ensure that the services we provide are tailored to suit the needs of individual residents. We ensure all residents: Are involved in the development of their personal care plans Are supported to care for themselves wherever possible Have access to their care plans Are happy with the content of their personal care plan, which they will be asked to sign to indicate their involvement & agreement Have their care plans kept up to date to ensure it reflects them Are involved in the regular review of their care Have the opportunity to involve their family/friends if they wish, in the planning process.

Oxenford House Organisational Structure Executive Committee (Executive Committee Chairman) General Manager Head of Care Senior Carers Day Care Staff Night Care Staff Domestics Catering Staff Administrator Financial Secretary Staff Our group of Senior Carers are mostly trained to Level 3 NVQ status or equivalent. Our plan is to have all senior care staff trained to this level in the near future. All new staff (who may be multi-cultural and of both sexes) complete an induction that follows the General Social Care Council guidelines. Staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references are always checked thoroughly. During induction, all staff are trained by an already qualified member of the senior staff in the following subjects: Care Code of Conduct ~~~ Confidentiality The Rights of Residents ~~~ Health & Safety Food Hygiene & Safety ~~~ Personal Care Tasks Care Assistants Responsibilities Staff are also trained in such topics as Moving & Handling, Care of the Elderly, First Aid, Nutrition, Mental Capacity Act, Safeguarding Vulnerable Adults, Infection Control etc.

The Staff Team We are aware that the care home staff will play a very important role in promoting residents wellbeing. We undertake to: Employ staff in sufficient numbers and with the relevant mix of skills to meet residents needs. Provide at all times an appropriate number of staff with qualifications in health and social care. Observe recruitment policies and practices which both respect equal opportunities and protect residents safety and welfare. All our staff have an Enhanced Criminal Record check. From June 2010, all staff will become registered with the Independent Safeguarding Authority (ISA) in order to adhere to our safeguarding policies and procedures. Supervise and monitor the performance of all staff and volunteers to ensure they have the necessary knowledge, skills and understanding to deliver a high quality service. Offer a range of training and development opportunities to maximise the potential of each employee. We strive to keep our staff turnover to a minimum, thus giving greater consistency of care to all residents.

Your Rights Privacy Resident are treated with respect, and the care they receive will promote their privacy at all times. We will ensure privacy by: # Giving help in intimate situations as sensitively & discreetly as possible. # Helping residents to furnish and equip their rooms in their own style and to use their room as they wish, with visitors, meals etc. # Offering a range of locations around the house for residents to be alone or with others. # Providing lockable storage safe for each resident with their own key. # Bedrooms can be locked on request. # Locks that are suitable & don’t compromise for privacy in toilets, bathrooms and others rooms in which residents need at times to be interrupted. # Ensuring residents privacy when using the telephone, reading, opening, sending mail and communicating with visitors. # Ensuring the confidentiality of information the house holds about residents.

Dignity We recognise that the need to accept help with personal care can affect someone’s self esteem. Which is why we preserve residents dignity at all times, by the following: # Treating each resident as a unique and valued individual. # Using each residents preferred and chosen name. # Helping residents to maintain a respectable appearance and to present themselves to others as they wish. # Offering a wide range of activities which enables each resident to express themselves as an individual. # Encouraging and allowing residents to do as much for themselves as possible and not to assume help is needed with everything. # Being patient, courteous and respectful. # To never patronise or stereo type a resident. # Ensure all residents do not feel alone or isolated. # Respect a residents basic human rights. # Take into account a residents cultural & religious needs and preferences. # Promote equality & diversity and ensuring residents are not discriminated against for any reason including age, health, religion, disability, sexuality, race or ethnicity.

Independence We ensure that moving into a group living situation does not compromise personal independence and that residents retain the opportunity to think and act without reference to another person, wherever possible. We will ensure this by: # Providing personal assistance as tactfully as possible when it is needed. # Maximising each residents ability to look after themselves, to interact with others and to carry out tasks of daily living unaided. # Helping residents to take reasonable & informed risks. # Promoting opportunities for residents to establish & maintain contact with others both within and outside the house. # Not restricting residents unless there is an emergency, when it is essential for their own safety or the safety of others. Choice We aim to help residents exercise the opportunity to select from a wide range of options in all aspects of their lives. We do this by: # Ensuring residents are fully involved in all aspects of their care. # Consulting and involving residents when making decisions about the day to day running of the house. # Offering all residents a wide range of leisure activities from which to choose. # Enabling residents to manage their own time & not to be restricted by set timetables or routines. # Treating residents as individuals and not as a group.

# Respecting residents individual or unusual behaviour. # Retaining maximum flexibility in the daily routines of life in the house. # Providing meals which enable residents, as far as possible, to decide for themselves where, when and with whom they take their meals and to choose what they eat and drink. # Supporting residents to observe their chosen religion and to maintain their cultural identity. Fulfilment We want to help residents to realise their personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways: # Getting to know each resident and understanding as much about them as they wish to share. # Providing a range of social & recreational activities to suit the needs & wishes of all residents, and to stimulate participation. # Enabling residents to pursue hobbies and leisure interests. # Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of each resident. # Enabling residents to attend religious services or gatherings of heir choice. # Helping residents to maintain friendships & relationships and to help establish new ones if they wish. # Listen & respond promptly to any residents desire to communicate at whatever level.

Equal Opportunities As a house we endeavour to be an equal opportunities organisation. This means that all residents, prospective residents, employees, volunteers and job applicants will receive equal treatment regardless of religious belief, marital status, race, colour, ethnic or national origin, disability or sexual orientation. It also means that we will take action to ensure that all places in our House and access to our services will be allocated with a similar care for equality in opportunity consistent with our existing policies of selection on the basis of suitability and need. Oxenford House seeks to eliminate harassment, both direct and indirect, and will take action to deal with any grievance reported by a resident, a volunteer or an employee which is the result of alleged discrimination or harassment on the grounds of age, sex, race, disability or sexual orientation. Acts of discrimination or harassment by employees of Oxenford House or volunteers will result in disciplinary action. Oxenford House will endeavour to ensure that all individuals are treated equally and fairly and that decisions on recruitment, selection, training, promotion and career management are based solely on objective and job related criteria. This Policy will be made known to all, existing members of staff and volunteers and to all new staff and volunteers when they join the Society. Both the Policy and its implementation, which will be regularly reviewed, are the responsibility of the Executive Committee and the General Manager of this Society.

Confidentiality The information you share with us will be treated as confidential and will only be shared with those who are caring for you and have a need to know, or those with a legal right to access your records. If you are happy for information about you to be shared with a friend or relative, you should let us know. The records we hold about you will be stored securely and you have a right to access these records at any time. Information that would otherwise be confidential may need to be shared if there are concerns about your safety and welfare or about the safety and welfare of others, we would firstly request your consent. Consultation with residents Your views are important to us and we want to hear what you have to say. Resident’s Meetings are held to give all residents an opportunity to comment on the operation of the House. Matters of concern can be raised as well as any compliments. Contributions and suggestions for inclusion in the activities at the House are encouraged and the General Manager can use these meetings to inform the residents of impending events, new policies, and changes taking place in the House and to gain their valued views. (There a copies available on request from the office). Every year a detailed Resident’s Questionnaire is completed and a copy of this is available in the office together with a report on the outcomes and action plan. We have a Quality Assurance System which ensures that questionnaires are distributed to residents, relatives, GP’s and District Nurses, on an annual basis, requesting their comments and views on the service and operation of the House. This enables us to identify were we can further improve our services.

Moving In If you are considering moving in, we will discuss your personal care needs and wishes with you and together we will complete a preadmission needs assessment. This is so that we can all be assured that the House will be able to cater for your needs. You will be invited to visit the House, as many times as you like, and we will give you all the information you need so that you can make an informed decision about whether or not you would like to move in. If your decision is yes, you will have an initial 4 week trial period, during which time you will have a chance to see what life is like at the House and to decide whether you think the House is right for you and that you have the opportunity to meet existing residents. This also enables us to make sure that we can meet all your personal needs. A Welcome Booklet will be available in your room for you to read which will give you all the day-to-day information about the House. Terms & Conditions You will be given a written statement of Terms and Conditions before you move into the House, this will include: *The room to be occupied *The care and services covered by the fee *The fees payable *Your rights and obligations *Our rights and obligations *The terms and conditions of occupancy and period of notice

Bedrooms Your room will be furnished to a high standard. We provide a fitted wardrobe, single bed, curtains, fitted carpet and a mirror with shaver point. We also provide towels, blankets, and sheets. We encourage you to personalise your room with your own items of furniture and belongings. Your room is fitted with a call bell system so that you can summon assistance from a member of staff at any time, day or night. Your room is your own private space and we will respect this. Staff will always knock on your door before entering. All rooms are fitted with a telephone point so you can have your own telephone line if you wish. There is also a TV point and you are welcome to bring any radio, stereo etc. There is also a key for the door to be locked when the room is vacated. If you are aged over 75 you will be eligible for a free TV Licence. A television is provided by Oxenford House in the small upstairs sitting room and in the ground floor living room. Bathrooms Most of the rooms have en-suite facilities. Rooms that do not have an en-suite toilet are located near a toilet & bathroom, and have a wash basin facility. Bathrooms and toilets are clearly marked and are accessible for people using wheelchairs. Aids and adaptations are fitted to make the facilities as easy and safe to use as possible.

Safety/Security All our entrances are secure via a door pad entry system. All visitors/tradesmen are asked to identify themselves and sign in and automatic security lighting is active during the night in the grounds. Personal Valuables You will be provided with a lockable storage safe in your own room which is in the built in wardrobe. You are advised to arrange your own insurance for any valuable items over £ 500 as these are not covered by our house Insurance Policy. Cleaning Your room and all areas of the House are kept clean by our team of domestic staff. They follow the Code of Practice for Health and Adult Social Care on the prevention and control of infections and related guidance. Linen & Laundry We provide towels and bed linen but you may use your own if you prefer. We will do all your laundry for you but you will need to make sure that all items of personal clothing are clearly labelled. It is advisable that all items of personal clothing are machine washable. Please be aware that you will need to pay for any dry cleaning that you require. Our laundry equipment can deal with all infection control requirements.

Meals We recognise that food is not only important for maintaining health and wellbeing, but also that the social aspects of food plays a significant part in your lives. Mealtimes are an opportunity for socialising and that is why you are encouraged to eat in the dining room. However you may eat in your own room if that is your choice. All meals and drinks are provided and we offer a varied wholesome and appealing menu which is changed seasonally. There is a selection of 3 lunch choices, and 2 pudding choices, as well as 3 supper choices and 2 pudding choices each day. We also have selections of home baked cakes to have with afternoon tea. We serve three meals a day, and hot/cold drinks and snacks are always available. Morning coffee and biscuits are served at 10. 30 a. m. and afternoon tea and home made cakes served in the afternoon at 3. 30. Facilities for hot and cold drinks at any time of day or night by residents or visitors is available in the first floor sitting room. We will talk to you about your individual dietary requirements, including your religious, cultural needs and preferences on a regular basis. We make sure that mealtimes are unhurried and that staff are available to offer assistance if necessary, encouraging independence wherever possible. Our usual mealtimes are: Breakfast 8. 00 a. m. Lunch 12. 30 p. m. Supper 6. 15 p. m. (Variances can be made on individual request)

Human Rights & Citizenship You will continue to have the same basic rights & freedoms available to everyone, regardless of their age, gender, nationality, religion, race our beliefs. You will also still be eligible to vote in elections. We can help you to apply for voting by post and to get volunteer help if needed. Religious & Cultural Needs We respect that people come from a very wide range of faiths and cultures and our home is open to all. Residents are welcome to attend religious services either within or outside the home as they so desire. Residents have the right to meet clergy of their chosen denomination at any time. If required, a private room will be made available for such meetings. We arrange for regular services to be held in the House, which are available for anyone who would like to attend. Pets Whilst we acknowledge the fact that many people have pets for company during their lifetime and that they may wish to bring an animal with them when they move, the management has a responsibility to all the Residents with regard to Health and Safety. If we did consider accommodating any small pets, we would have to look at the pet’s basic needs, for example its cleaning, feeding and veterinary care requirements and we would also need to take account of the views of other residents.

Leisure, Social & “Therapeutic Time” We organise a wide range of leisure and social times and you are welcome to join in any of the activities that appeal to you. Information about planned events will be displayed in reception. We will talk to you about the sort of activities you enjoy and we will try to make sure that the social calendar includes something for everyone. There will be opportunities for you to pursue your own hobbies and interests as well as opportunities to try out new experiences and pastimes. You can also enjoy some “Therapeutic Time” such as gardening, reading or painting. We have various visiting entertainers and speakers. We arrange trips and will ask you about places you would like to visit when we are making plans. In the past we have visited shopping centres, garden centres, and places of varying interests. In the house we also have a trolley lady, who comes round to each resident once a week. Her trolley stocks a variety of items that you might want or need on a regular basis or just a treat ! This includes: Stamps, chocolate, shower gel, sweets, tissues and shampoo among other things. We also have a group of Library ladies who visit the house every three weeks on a Tuesday morning. This will give you the opportunity to borrow some books for reading in your own time & to be able to exchange for another when finished.

Visiting Professionals Regular visits from outside professionals to the House include: optician, dentist, physiotherapist, hairdresser, aroma therapist and chiropodist. Most of these professional are in the house every week, the others have to be called for an appointment. Medicines If you want to be self-medicating and are safe to do so, then all help and support is given. Otherwise all drugs will be managed by the Team Leader and ordered under the instructions of the GP. Relatives are asked if they wish to provide Homely Remedies, these must be discussed first with the General Manager prior to bringing any medication into the House, in line with House Policies and safe guarding issues. Your medicines are re-ordered on a routine monthly basis from our local chemist who delivers supplies to the house weekly. Leaving or Temporarily Vacating If you wish to be discharged from the House, then 4 weeks notice must be given of this intention, or 4 weeks fees paid in lieu of notice. These conditions are one week during the trial period. If you temporarily move out of the House to receive hospital treatment the room is retained. In the case of social service funded Residents, this retention period would be reviewed by the General Manager.

Visitors At any reasonable time a residents friends and family are free to visit the house, or in the privacy of their own room if they wish. Restrictions on visitors may be imposed if requested by a resident. It is usually possible for visitors to join residents for a meal for which there is normally a small charge. Residents may invite their family or friends to join them for celebrations or special occasions. Volunteers & Friends of the House We have a team of volunteers who help to plan and organise fundraising ideas. All proceeds go into the Resident’s Active Living Fund which supplement outings, entertainment and a supply of alcohol. Some of our Volunteers frequently visit residents for a chat and cup of tea. Advocacy is the formal or informal process of speaking up for people whose voice might otherwise be overlooked. Advocacy can be performed by any person or group of people for themselves or on behalf of someone else. Oxenford House have traditionally asked residents to arrange for someone that they trust to act as their representative (or informal advocate). This is the person we would contact if a resident needs extra support or if there is an emergency.

Fire Safety The home has a modern fire alarm system fitted with “Fire Exit Notices” and “Fire Emergency Instruction Notices” displayed at strategic points throughout the home, as advised by the local Fire Department. Staff are instructed with regard to the fire prevention/drills Policy, this includes use of the fire appliances, evacuation, activation points, raising the alarm, etc. Residents are informed of the emergency procedure during admission, and a poster on what should be done in the event of hearing the fire alarm is displayed in all rooms on the notice boards. Please note that the doors, including bedroom doors, fitted throughout the home are fire-resisting doors and so they should never be propped open. An annual fire safety risk assessment is completed to ensure that all reasonable steps are taken to prevent a fire and to ensure the safety of everyone in the building in the unlikely event of a fire. Smoking is not permitted anywhere in the care home.

If Your Care Needs Can No Longer Be Met We aim to offer you a home for as long as you want to stay with us. However, if your care needs change and you need a level of care that we cannot provide, it may be necessary for you to move to somewhere more suitable. If this happens, we will discuss all your options with you and we will do all we can to help you make alternative arrangements for your care, involving other outside medical professionals as necessary. End of Life Care An end of life care plan will be compiled and staff attend of life care training in a local hospice. Other visiting professionals will support the House team as needed. In the event of bereavement, the family can expect every possible support and consolation from all staff. The General Manager or Head of Care always available for you to talk to at this sensitive time. Funeral arrangements are usually made by the next-of-kin, but the General Manager can be relied upon to assist and explain what is required. Where there is no next-of-kin, the General Manager will attend to the necessary arrangements in line with the individuals end of life wishes.

Financial Arrangements and Fees We are committed to providing value for money within our comprehensive and caring service. The fees charged are dependent on two things: i ) the type of facility required ii ) the type of care package and needs of the individual resident Before deciding to move to a care home it is very important for prospective residents to understand the significant financial implications of such a decision and to be sure they can meet the long term costs of their care. Prospective residents are advised to seek professional financial advice about the options and welfare benefits that may be available and to contact their local authority before committing to any costs, even if the full cost of the care can initially be met privately. Increase in fees take place annually in January, and 2 months notice of this is given in writing. In some cases, funding may be available from the local authority, although the maximum amount payable may not be sufficient to cover the full fee. Where this is the case, arrangements will be needed to cover the cost of any short fall. Fees - what is included *Fully trained staff in 24 hour attendance *Good fresh home cooking *Provision for special diets *Laundry service *GP visits when required *Call bell system *All utilities *Council Tax *Full central heating *Manicure and hand massage *Aromatherapy & Reflexology *Physiotherapy Fees - not included * Dry cleaning * Weekly visits from the hairdresser * Chiropody * Daily newspapers * Your personal telephone * Toiletries

Complaints We are committed to providing you with an excellent service but we understand we may not always meet your expectations. We want to know if this is the case. Reporting your concerns to us will help us to improve the service we provide to you. If as a resident, relative or visitor, you feel that there is cause for complaint, you should first discuss the matter with the General Manager who will try to deal with it immediately or if not within 5 working days. If you remain dissatisfied, you can record the complaint in writing to the Chairman Dr R Dendy. A full investigation will be made into the complaint and you will be advised of the outcome within 28 days after the date the complaint is made. A copy of the Oxenford House complaint procedure is on display in reception and can be made available on request at the office. All complaints are dealt with at the House, as we are an Independent Society and not managed by The Abbeyfield Society.

The Care Quality Commission (CQC) CQC is the official body responsible for registering and regulating care homes. All registered care homes are regularly inspected by the CQC and inspection reports which are public documents are available to view or download from the CQC website www. cqc. org. uk or our own website. Telephone: 03000 616161 Email: enquires@cqc. org. uk Website: www. cqc. gov. uk