Maximo Asset Management Saa S 7 5 1

Maximo Asset Management (Saa. S) 7. 5. 1 IBM Internal and Business Partner Use Only © 2014 IBM Corporation

The Saa. S Model Software as a Service (Saa. S) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis. Maximo Software as a Service Perpetual License Model Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack Customer makes application buying decisions. Provider makes decisions on components of the IT value stack Services Application Middleware Operating System Servers, Storage Network Infrastructure § Provider supports multiple application codes, multiple application versions or a customized code for each customer. § Customer must support entire stack 2 2 Pre-packaged Operating System Integration Middleware § One-to-many model to all contracted customers § Pay-for-use or subscription model § Customer can typically redirect resources for DB, system, and network admins to other projects

Saa. S May Be An Attractive Model for Many Organizations Saa. S (Hosted, subscription) Traditional (On-prem, perpetual) OPEX vs. CAPEX Operational Expense Capital Expense Cost Predictability Higher Lower Skill/Staffing Requirements Lower Higher Maintenance Costs Included in subscription 15 -30% of license cost per year Upgrades and patches Included – stay current Customer responsibility, cost Support and infrastructure Included – focus on business Customer responsibility, cost Customizations Preserved May hinder upgrades Saa. S Can Offer Flatter, More Predictable Costs License (CAPEX) and implementation Upgrades Maintenance, support staffing, and infrastructure Low initial -- OPEX 3 Low, predictable yearly costs

What we’re seeing in the market… • Trends • Increasing Prospective client queries, RFP’s (globally, across industries) • Existing Client’s asking about Saa. S • Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly Saa. S subscription brings • Also looking to reduce internal IT costs 4

Maximo Saa. S - What’s Included/What’s Not? IBM Internal and Business Partner Use Only © 2014 IBM Corporation

What’s included with Maximo Saa. S? • Core Maximo Asset Management • Includes Maximo Everyplace (part of platform, no charge) • Contains IT asset management functions (supports OT use cases) • Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc. ) • Uses SCCD UI Skin (look, feel, left-hand nav bar, etc. ) • Maximo Scheduler - only add-on product available • No Industry Solutions or other add-on products available • Delivered on IBM Soft. Layer cloud infrastructure • Provisioned as single tenant instances • Subscription based license model • Per user/per month/minimum 1 year contract • Implementation Services – separate statement of work (bp, gbs) • Configurations (app designer, db config, automation scripts, workflows) • No custom coding (java) 6

Maximo Solutions Core Solutions Stand-alone solutions for asset, facility and real estate management. Everyplace Maximo Asset Management Essentials Maximo Saa. S, includes Maximo, Everyplace (free) – with optional Scheduler as an add-on We’re evaluating future releases with Industry Solutions and additional add-on’s Industry Solutions Industry-specific capabilities for the unique requirements of asset-intensive industries. Cal Maximo for Transportation Add-on Solutions Maximo for Life Sciences Cal Maximo for Nuclear HS&E Spatial Maximo for Utilities Maximo for Oil & Gas Additional options, used with core or industry solutions, provide deeper functionality for specific needs. Maximo Scheduler Maximo Linear Asset Manager Maximo Archiving Maximo Calibration Maximo Adapter for SAP Maximo Health, Safety & Environment Mgr Maximo Asset Configuration Manager Maximo Service Provider Maximo Spatial Maximo Adapter for Oracle Mobile Solutions Maximo Mobile 7 Maximo Everyplace Maximo Anywhere

Maximo Saa. S will Be in Soft. Layer Data Centers • Hosted in state-of-the -art IBM Soft. Layer data centers • Active Data Centers • United States • Dallas • Houston • San Jose • Seattle • Washington • Amsterdam • Singapore • Points of Presence accelerate performance and appear to be local Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet 8

What is Included and Not Included in Maximo Saa. S Offering? Included in Standard Offering: § § § § § One production instance One non-production instance (if required)* Maximo Everyplace VPN, LDAP, and e-mail for integrations to other tools and systems (if required) Daily backups of data and configurations Systems admin. , patching, maintenance Access to current release function 99. 8% Availability Service Level Objective 99. 8% Availability SLA (no charge)* 24 X 7 support for Sev 1 / Forum e-mail support for Sev 2 -4 Optional in Standard Offering: § Additional non-production instances § Expansion of non-production instances 9 Not Included in Standard Offering Requires Separate Services Contract (SOW): § Implementation services • • • Application/Workflows configuration VPN configuration LDAP configuration Integrations Data transformation and migration § Application administration services • Managing users, security groups, etc. § Managed services (BP’s, GBS/GTS) § Release Upgrade (under review) Requires L 0 Approval or Special Bid: • Deployments over 600 concurrent users or under 30 named/10 concurrent users (L 0) • Availability SLA > 99. 8% • Other non-standard hosting or support requirements or terms of use *These items are no additional charge, but must be selected in PPA

Dev. Ops: Roles and Responsibilities q 24 x 7 Incident Management §Manage and Resolve Tickets q Problem Management §Manage and Resolve Recurring Problems q Server Services (OS/VM) §Compliance, Health Checks and Patching q Security Compliance §ITCS 104 and Middleware q Database Services §Managing HADR, Backup, Performance q Application Services §Managing app server/web server (Applying IFIX) §Customer Provisioning §Off-boarding q Others §Change Management §Continuous Delivery and Automated Provisioning 10 Customer Support Representative (CSR) • Initial contact • Reviews tickets • determines if environment • or if Application specific • Routes to appropriate team

Using IBM Service Engage IBM Internal and Business Partner Use Only © 2014 IBM Corporation

Maximo (Saa. S) Solution – digital engagement 1. Introduction 2. Value Points 3. Videos 4. Screen Shots 5. Blogs 6. Customer Testimonials 7. Twitter Streams 8. How to Buy 9. Get Help (online chat) 10. Additional Resources ü ü 13 Simple, visual, dynamic Key messages spotlighted, autoplay Successes logos prominent Major “buttons” for actions

IBM Service Engage -- http: //serviceengage. ng. bluemix. net Clicking on “Learn More” provides access to an overview (and video), screenshots, videos (demos), details and links to additional information 14

Sample Screen shots 15

Links to Additional Information Analysts Whitepapers Case Studies 16

Maximo Saa. S Licensing Model • Simplified Saa. S licensing model • Increased user type flexibility (casual, occasional, light-use, end users) • Aligns with SCCD license model • The Saa. S version will have the following user license types: • • Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time • 17 Authorized User – a standard “full user” where each user is named Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s

Thank you… Questions? 18

Back Up 19

Maximo Saa. S product • Maximo Saa. S built on GA product releases • Smart. Cloud Control Desk 7. 5. 2 • Maximo Scheduler 7. 5. 2 • Tpae 7. 5. 0. 5 • Maximo Saa. S is a pre-built set of images provisioned into Soft. Layer Cloud infrastructure • Web. Sphere 7. 0. x (with appropriate Fix Pack) • DB 2 9. 7 (with appropriate Fix Pack) • Red. Hat Linux 6. 0 operating system • Dev. Ops configures the connectivity between Maximo and database • Maximo Saa. S image built from initial SCCD base image • Maximo Saa. S image receives additional changes 20

Maximo Saa. S applications • Maximo EAM applications exposed through new Saa. S license key • No new applications created for Maximo Saa. S • Applications fall into two categories: • Traditional EAM apps • IT Asset Management apps • CCMDB or Service Desk / Service Catalog applications are not licensed • No CIs or CI-related applications • No Incident / Problem / Change / Release applications • No Service Catalog / Service Offerings applications • Utility applications included from SCCD • Quick Configure application (initial configuration and data import) • ISM Content Installer (importing content packs) 21

Tpae base capabilities • All web-based tooling available to customer • Workflow Designer • Escalations • Application Designer • Database Configuration • Automation Scripting • Migration Manager • Email capabilities • Outbound notifications (relies upon pre-configured send. Mail utility in the Linux OS) • Inbound email processing – change request to Dev. Ops (set up mail account) • Reporting • BIRT reports imported through Report Administration application 22

Application changes • Several application presentations modified for Maximo Saa. S • Hiding fields linked to un-licensed applications • Example: CI, SLA • Hiding Select Action menus linked to un-licensed apps • Example: Service Desk Remote Diagnostics Agent • Global Data Restrictions to hide application data tied to un-licensed apps • Example: CI relationship definitions in Relationships app • Other application changes • Subset of system properties are read-only • Prevents inadvertent modifications that would break the product environment • Dev. Ops can turn off the security restriction and edit the properties 23

Limitations / Restrictions • All communications are over HTTPS • No access to the product environments server-side file systems • In general, Change Request or Ticket should be submitted to Dev. Ops for activities tied to file systems • Attached documents configuration • Application deployment descriptor changes • Log file access • No command-line utilities (Example: importreports, configdb, maxinst) • Integration Framework • Outbound file export through External Systems ends up on server-side • Workaround: Utilize application export-import functionality • Axis-based web services deployment only • OSLC interactions • Client should be on the same VPN (configuration by Dev. Ops required) 24

Help and Info. Center • Dedicated Maximo Saa. S Info. Center • Targeted at Saa. S customers and implementers • Eliminates irrelevant topics such as installation • Matches the solution footprint • Enables IBM to collect customer feedback on topics and content • Help topics pre-load and pre-configured in Maximo Saa. S instances • Additional customer-facing documents: • Welcome Guide – PDF format • Sent to customer via email during onboarding 25

Maximo Asset Management - Saa. S Security (Hosted on the IBM Cloud) § Each client implemented in a private VLAN in IBM Soft. Layer Self Service Users Internet IBM Smart. Cloud § Access of end users and process users via a secured SSL (HTTPS) connection § Firewalls for secure access & isolation; Isolation of WAS and DB VMs using IPSEC firewall End Users HTTPS Session § Host Intrusion Detection to identify and eliminate any Do. S attacks § Physical security includes 24 hour surveillance, perimeter security § All data centers are IBM owned and operated, and all staff are IBM employees § Received IBM Inter-Enterprise Security (IES) approval Role-based IT Staff: • Supervisors • Planners/Schedulers • Technicians • Purchase/Inventory Maximo - Saa. S Administrator/Manager Firewall 26 26