Maximising Value from the Te Puna Partnership WAYNE

Maximising Value from the Te Puna Partnership WAYNE WOODFIELD

Business Capability 2

Business Capability 2

Business Capability Evolves

A Business Capability is the collaboration of 4 components People in roles Performing business processes People Process Systems Info. Using business systems In order to deliver To exchange and transform business information Business Services 4 a

Te Puna Business Capabilities

Te Puna Business Capabilities Support NZ Libraries TP Search Services TP Cataloguing Services New Zealand Library TP Interloan Services Support Services Brokering Services Search Bibliographic Information Provisioning Interlibrary Loan Administration Library Support & Engagement Search Cataloguing Orgs & Public School Library

Provide Bibliographic Information comprises SD&S Staff OCLC Help Desk People Voyager – NUC etc Client Apps World. Cat Web Apps Osmosis Systems Create Bib Data Search/Edit Bib Data Supply Bib Data Maintain Bib Data Record Holdings Maintain Holdings Process Bib Descriptions Library Holdings Authorities Info.

Te Puna Service Delivery TP Subscriber Services Support NZ Libraries Bibliographic Info Provisioning NZ Libraries Cat TP Related Services Search Orgs & Public Search/Copy New Zealand Library TP Search TP Cataloguing Holdings Maint Bib Data Schools. Cat Bib Data School Library NUC Sync World. Cat Support Requests Help Desk Support Holdings Maint Support Consults TP Help Desk Osmosis Holdings Updates 5 a

Inter. Library Loan Administration Finance staff SD&S Staff People VDX IBS Directory of NZ Libs World. Cat Registry Systems Borrow Item Reconcile Charges Admin Invoicing Admin Payments Process Bib Descriptions Library Holdings Charge Schedules Loan Requests Library Details Info.

Full Te Puna Business Model

Bibliographic data Holdings Revenuesdata Bibliographic flow Infrastructure services Contracted through but costs Services Supportsubsidized are & Training Leadership Contracted Bibliographic data Suppliers Holdings Revenue Participation Market share/positioning Industry knowledge NLNZ Libraries Contribution Return Bibliographic data Holdings Info & visibility Bibliographic data Industry contacts Item descriptions Industry knowledge New item information Revenue Fulfilling crown outcomes PARTNERSHIP Industry position Relationships Revenue Others Suppliers 6

Partnership is reflected in TP Vision Te Puna Vision New Zealand library resources are visible, usable and attractive to New Zealanders and the rest of the world. Te Puna Mission Through the collaborative efforts of New Zealand libraries, Te Puna provides accurate, adaptive, libraries responsive, robust and cost effective systems, to support acquisitions, cataloguing, resource sharing and discovery, delivering timely services to our New Zealand customers.

Given The Te Puna Business Model is a Partnership To maximise its value we all have a role to play

Challenges and Interventions

Investment Logic Map PROBLEM INTERVENTIONS High Level Libraries are under increasing cost pressures resulting in demand for better value from Te Puna 40% Exploit new technology to improve business practices and expand service offering 50% Not everything is catalogued or recorded properly in Te Puna, preventing people finding the ‘best fit' material 35% Improve participation and commitment of all libraries to meeting Te Puna’s goals 35% A quality record for NZ material is not always available so people can’t see what’s available 25% Improve the timeliness and quality of records for NZ material provided nationally and internationally 15% BENEFITS Reduced duplication and waste of library services effort 45% Changes SOLUTION 1. Improve Te Puna’s Partnership model through education, communication, formal agreement & reporting 2. Streamline workflows, processes and systems to enable identification of upto-date holdings in real time 3. Expand availability of Te Puna’s metadata 4. NZ National Library able to replace records of NZ material in international catalogues (OCLC) 5. Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain 6. Expand Te Puna standards to meet specialised needs Not everything is Libraries are under Exploit new Improve or catalogued to increasing cost participation andin technology recorded resulting pressures properly in commitment of all improvepreventing business Te Puna, to meeting demandand better for expand practicesfinding the libraries Te Puna people offerings value. Puna’s goals from service fit‘ Te ‘best 40% 35% 50% 35% Improved access to a much wider amount of material at a local level 40% Improved discovery of NZ material from anywhere in the world 15% (Capital) Assets needed Enhance current or buy new software (tbc) Key Performance Indicators Reduced duplication and waste of library services effort (45%) KPI 1: Reduced duplication of original cataloguing of NZ material KPI 2: Reduced number of requests that cannot be supplied due to incorrect holding information Improved access to a much wider amount of material at a local level (40%) KPI 1: Increased lending of material not held locally at own institution KPI 2: Increased amount of digital material accessed 1 Te Puna is the central database of collection materials and interloan support system used by 97% of NZ Libraries Improved location of NZ material from anywhere in the world (15%) KPI 1: libraries Template Increased number of international ‘click-throughs’ to NZ Facilitator Karen Tregaskis Version 2. 0 Version 3. 5 Increased interloans of NZ material overseas KPI 2: Investor Sue Sutherland & Janet Copsey Original ILM Workshop 28/01/10 Last Modified 11/05/10 By Karen Tregaskis

There are Short to Medium Term Challenges Metadata Sharing & Reuse Metadata Creation & Access Additional Services Challenges Maintain Holdings Data Stewardship

There are Longer Term Challenges Enabling Discovery Evolving Library Focus Role of the NUC Challenges Info Provisioning Digital Content

That can be addressed by In the Short Term streamlining the Status Quo model SHORT People MEDIUM • Leadership role Operational Process • Early metadata availability Systems • Fix Batch Load • Schools. Cat Strategic Information • Short Bib record availability LONG

And in the Short to Medium Term SHORT People MEDIUM • Leadership role • Data stewardship role LONG Operational Process • Data stewardship processes Systems • Two metadata exchange technology • NUC record update notification • Data stewardship tools Strategic Information • Enhanced metadata • Social tags • Improved vendor records

Implementing these requires the participation of all partners Partners NLNZ Libraries Contribution PARTNERSHIP Return Suppliers

Streamlined Status Quo Preferred SHORT MEDIUM LONG Operational NUC and/or Strategic World. Cat ?

Te Puna Service Delivery TP Subscriber Services Support NZ Libraries Bibliographic Info Provisioning NZ Libraries Cat TP Related Services Search Orgs & Public Search/Copy New Zealand Library TP Search TP Cataloguing Holdings Maint Bib Data Schools. Cat Bib Data School Library NUC Sync World. Cat Support Requests Help Desk Support Holdings Maint Support Consults TP Help Desk Osmosis Holdings Updates 5 a

Longer Term Issues Need Strategic Short to Medium Lays Foundation Consideration SHORT MEDIUM LONG Metadata quality, timeliness & breadth And Partnership Operational Enhanced metadata Participation Cataloguing standards Data stewardship Strategic and Leadership

The Te Puna Business Model is a Partnership We all have a role to play to maximise Ask not what your National Library its future value can do for you. . . . Ask what we can all do for the Libraries of New Zealand !