Maximice la administración de sus Activos y logre

Maximice la administración de sus Activos y logre una excelencia en el servicio Victor Alvarez Tivoli Maximo IT Specialist valvarez@mx 1. ibm. com +52 (81) 8329 6345 +52 (81) 1599 2243 Mayo de 2008 © 2008 IBM Corporation

Situación de Negocios n n n En el entorno de negocios actual, el desempeño de los activos juega un papel primordial en la competitividad de las empresas. La visión de la administración de los activos es una función de servicio al negocio llamada “Asset and Service Management” que ayuda a alinear su utilizacion con los fines del negocio. Las empresas requieren: ¨ Administrar los activos con los mas altos estándares de trazabilidad, integridad y confiabilidad. ¨ Garantizar que sus activos operan bajo las mejores condiciones de servicio requeridas. ¨ Cumplimiento de normas (SOX, ambiental, seguridad, etc. ) ¨ Mejorar los niveles de respuesta y servicio a los usuarios de enfoque reactivo a uno proactivo.

n n n EAM Resources n io ct du o Pr n ROA metrica del CFO para la ultilizacion de los activos. Tiene impacto directo en el valor de la accion. Empresas cuyo desempeño (revenue u operación) dependa del uso de sus activos estrategicos. Garantizar que las eficiencias/deficiencias se registren adecuadamente: KPIs. ¨ Evaluar prioridades de las ordenes de trabajo vs las que se estan ejecutando. ¨ Planeacion y Programacion del mantenimiento de minimo impacto a la produccion ¨ Asegurar adecuadamente que los recursos materiales, herramientas y documentos esten listos para su utilizacion. ¨ Que la organizacion disponga con el numero y el skill adecuado del personal Benchmarks de Industria para mejoramiento. M n ai nt e e nan Ite c m s Necesidades de uso de EAM

Ahorros Potenciales / Beneficios en el ROI: • Mejor Utilización de la Mano de Obra 10 -20% • Mejor Utilización del Activo 3 -5% • Incrementar los mantenimientos planeados 50 -80% • Reducción en la compra de nuevos equipos 3 -5% • Mayor ahorro por recuperaciones por garantías 10 -50% • Reducir partes de emergencia en inventario 20 -30% • Reducir costo de mantener el inventario 5 - 20% • Reducción de costos en materiales 5 -10% • Reducir trabajo de compra 10 -50%

Que es Enterprise Asset Management (EAM)? n. Enterprise Asset Management (EAM) es una solucion integrada que se utiliza para diseñar, construir, operar, mantener, modificar y desechar los activos de una empresa tales como edificios, facilidades, flotas, equipos en plantas, equipos de TI, redes y software durante todo su ciclo de vida, asi como los inventarios y recursos humanos asociados con mantener esos activos. n. Ejemplos de Activos administrados por una solucion EAM. Lan d, Mini Offi ¨ Organizaciones de Transporte… tripulacion, subcontratistas…ng, ces, Text War ¨ Flotillas… camiones, autobuses, equipo pesado, vagones…. ile, Traditional Evaluate and Asset Create / eho Plan Che Operate Asset Classes gruas, plaformas… Design Strategy Procure use ¨ Maritimos… barcos, mic s, Milit al, Ret ary, ¨ Aerolineas. . . Aviones, equipos para mantenimiento… Petr Real Estate and Facilities ail Airli oleu Spa nes, ¨ Facilidades… edificios y terrenos…. . Rail m, ce, Truc way Plant and Production Elec Sch king, ¨ Salud. . . hospitales, equipo especializado…… s, troni ools Ship Elec cs, , PCs, ping ¨ Farma… complimiento Transportation and Fleet de normas (FDA, etc)…. tric / Foo Netw , Hos Gas d, pital ¨ Industria Militar. . . tanques, aviones, barcos… orks, Railr Distr Life s, Rout oad, Infrastructure ibuti Scie Airp ¨ IT…. servers, workstations, software, help desk…… ers, Publ on, nce orts Appli ic High s, catio Tran IT Equipment and Network way Pow ns, spor s, er Auto tatio Tele Gen Disc n com, overy Wat , er Servi ce ¨ Utilities. . . plantas, bombas, generadores y subestaciones… Asset Lifecycle Maintain Modify Dispose

Esto no solo es acerca del activo … es acerca de lo que hace el activo…. . y los servicios entregados al cliente.

Rol de los sistemas EAM en la Empresa? Human Resources General Ledger Fixed Assets Accounts Receivable Procurement Payroll Accounts Payable Inventory Management ERP Integrated For Optimal Enterprise Performance Calibration & Inspections Asset Tracking Work Management Inventory Management Bar Code Systems & RFID Reporting & KPI’s PM, Pd. M & RCM Electronic Document Management EAM

¿ERP o EAM? n ERP: Orientado a la planeacion/administracion de la operacion (ventas, produccion, RH, distribucion, etc). ¨ Principales controles financieros, de inventarios de materia prima, ¨ Administración de un número elevado de transacciones financieras ¨ n EAM: Orientado al mantenimiento: focalizado en disponibilidad de equipo ¨ Control de inventarios de refacciones y materiales de mantenimiento ¨ Administración de un número elevado de transacciones relacionadas con movimientos refacciones y materiales de mantenimiento ¨ 8

Solucion IBM Tivoli Maximo n Es un software integral que administra y optimiza el desempeño de todos los activos directos y servicios que tienen un impacto significativo en la economía y operaciones de su empresa. n Tivoli Maximo Enterprise Asset Management ¨ Es la suite de SW que permite administrar la información del ciclo de vida total de los activos de la empresa utilizando las mejores practicas de la industria a traves de soluciones personalizables como Petróleo y Gas, Publica, Transporte, Finanzas, Ciencias de la Vida, Procesos, Retail, entre otras. n Tivoli Service Request Manager & Tivoli IT Asset Management ¨ Es la suite de SW que permite documentar y administrar los requerimientos de solución de problemas de TI bajo las mejores practicas de ITIL.

Costos de operacion de acuerdo al tipo de industria

Maximo: Reconocido Liderazgo en el Mercado n Reconocido como lider por los analistas de mercado en “Asset & Service Management” n Amplia Base Instalada + 10, 000 compañias n Clientes localizados en 103 paises y en todo tipo de industrias n Producto soportado en varios lenguajes

Analyst View: Gartner EAM Magic Quadrant MRO Software is the only vendor to have been placed in the EAM Leader’s Quadrant 10 times since 1998 29 March 2006 © Gartner, Inc. Kristian Steenstrup William Maynard ID: G 00137606

Analysts View- End 2007: Gartner 21 September 2007 © Gartner, Inc. Kristian Steenstrup Dan Miklovic D: G 00150970

Analyst View - ARC EAM Solutions Outlook Leading Suppliers of EAM/CMMS Product Including Software Licenses, Maintenance and Support (Percent of Total Revenues) Estimated 2005 Shipments = US$ 808. 1 Million EAM/CMMS Solutions Worldwide Outlook © ARC Advisory Group

Maximo Industry Solutions n Life Sciences Pharmaceuticals (Calibration) n Utilities n Nuclear Power Generation n Oil & Gas n Transportation / Fleet n Government

Maximo tiene extensa cobertura de industria

Porque Maximo en Gobierno? n Maximo tiene 40 años de historia (fundado en 1968). n IBM adquirió MRO Software (Maximo) en Octubre 2006. n Maximo is el líder en Enterprise Asset Management con 23% del mercado de Gobierno. * n Maximo es parte del portafolio Tivoli. n Gobierno es parte del Sector Público en IBM. n En Diciembre 2007, IBM introdujo una nueva Solución de Industria, Maximo for Government, para direccionar temas específicos de gobierno. n IBM tiene firme compromiso de liderazgo en sector Gobierno incluyendo el Instituto para Gobierno Electrónico (IEG) y el IBM Centro para los Negocios de Gobierno. * - based on ARC Advisory Group 2006 EAM Report

n n Resolver los retos de operacion del negocio e IT Proveer Capacidad de Administracion del Servicios para: ¨ Dueños de los Activos ¨ Administradores de los Activos ¨ Service Providers Consolidar Soluciones Puntuales para Asset and Service Management Next generation J 2 EE Technology Platform

IBM Maximo Asset Management

IBM Service Management for Government Business Objectives Compliance & Service to citizens Risk Management Fiscal Management IBM Service Management Provides the integrated visibility, control & automation across the service lifecycle that are needed to innovate and achieve business objectives. Visibility Control Automation Implement “Best Practices” Create secure networks Increase Agility & Edge Capture workforce knowledge Optimize Work and Asset Management Improve Compliance Minimize Operational Risk Whether you are working physical assets and IT assets, Tivoli Software enables you to support your government industry clients with powerful leading products

Maximo Asset and Service Management Solutions Maximo Enterprise Asset Management IBM Maximo Asset Management for IT IBM Maximo Asset Management Maximo Service Provider Solutions Maximo Enterprise/SP Maximo Enterprise IT/SP Maximo Industry Solutions IBM Maximo for Nuclear Power IBM Maximo for Government IBM Maximo for Life Sciences IBM Maximo for Utilities Tivoli IT/SR Management IBM Maximo for Oil & Gas IBM Maximo for Transportation IBM Tivoli Service Desk Maximo Options Maximo Contract & Procurement Manager Maximo SLA Manager Maximo Change Manager Maximo Mobile Suite Tivoli Integration Adapter Maximo Enterprise Adapter Maximo Calibration Maximo Navigator Maximo Project Manager

Integracion Maximo/ERP (SAP, Oracle, otros)

Beneficios uso de EAM (Maximo) n n n Consolidación de sistemas de Negocio ¨ Una única plataforma para sus necesidades crecientes de gestión de activos y servicios Informacion mas completa y disponible del desempeño de los activos estrategicos (KPI). Gestión del Riesgo ¨ Facilita el cumplimiento de regulaciones gubernamentales, medioambientales y de seguridad ¨ Ayuda para la obtencion de las politicas de uso de los activos y cumplimiento con normas. Mayores Ingresos ¨ Incrementando la disponibilidad de los activos, su fiabilidad y el su tiempo de funcionamiento para mejorar el rendimiento en el negocio Menores Costos ¨ Optimizando la gestión y la eficiencia de la mano de obra, material e inventario

Algunos clientes de Latino América … (Empresas Globales)

Algunos clientes de Mexico … (Empresas Regionales)

Maximo is EVERYWHERE! Federal (Civil) § 56 customers § Department of the Treasury, NASA, GSA, Veterans Affairs Federal (Defense) § 84 customers § US Air Force, US Army, US Marine Corps, US Navy State / local § 125 customers § AK Dept. of Admin. , State of CA, GA Dept. of Admin. Svcs. , Maryland DOT, LA County DPW Government (non-US) § 48 customers globally § Dutch Army, Royal Saudi Air Force, Royal Canadian Mint, Israeli Army Education § 127 customers globally § Cornell University, Johns Hopkins University, Detroit Public Schools, Perdue Univ. Healthcare § 92 customers globally § Mass General Hospital, Barnsley District Hospital, Baptist Hospital - Louisville

Maximo is EVERYWHERE! Airports § 100 customers globally § 5 of top 10 busiest § BAA, DIA, Swissport, Schiphol, Las Vegas, Detroit Marine, Ports & Terminals § 75 customers globally § 26 maintaining vessels § BC Ferry, Hutchinson Ports, Port of Seattle, Stolt Offshore Aviation § 40 customers globally § 17 maintaining aircraft § Northwest (Compass), Aires, Shanghai, Boeing, Rolls Royce Rail & Transit § 100 customers globally § Amtrak, Tube Lines, Washington Metro, Long Island Rail Road, BAM Rail Freight/Logistics § 70 customers § JB Hunt, Fedex, Coca-Cola Enterprises, Frito Lay, DHL, Albertsons Hospitality § 100 top hotels, casinos, amusements parks § Starwood, MGM, Mohigan Sun Casino, Disney World

Maximo is EVERYWHERE! Nuclear § 42 units globally § >25% Market share in NA § Southern, TXU, Daya Bay, Fortum, DTE, Dominion Fossil/Hydro Powergen § 160 customers globally § 17 of 30 Fortune 1000 § Duke, Xcel, NYPA, LCRA, Texas Genco, Bureau of Rec Transmission & Distribution § 80 customers globally § Focused Development Team § APS, Keyspan, Ni. Source, ESKOM, Con. Ed, Scotia Gas Water / Wastewater § 125 customers globally § 11 of 30 largest cities § MWRA, MWD, Honolulu, Corpus Christi, LADPW, Thames Oil & Gas, Chemicals § 200 customers globally § 8 of top 10 Fortune 500 § BP, Flint Hills, Chevron, § ADNOC, El Paso, BOC Gases Mining / Metals / Minerals § 30 customers globally § world’s largest steel producer § Peabody, POSCO, Bema. Gold § Alcoa, Yallourn, Syncrude

Maximo is EVERYWHERE! Aerospace & Defense § 50 customers globally § 7 of 9 largest companies § Boeing, EADS, BAE systems § Lockheed Martin, Raytheon Automotive § 80 customers: OEM / Tier 1 § 7 of top 10 companies § GM, Ford, Toyota, VW-AUDI, § Daimler-Chrysler, Hyundai Electronics & Industrial § 85 customers globally § 6 of 9 largest companies § Samsung, Philips, Motorola, § Intel, TI, Tyco Electronics Food & Beverage § 75 customers globally § 5 of top 10 companies § Cargill, Nestle, Sara Lee, § Coca Cola, Gen’l Mills, Diageo Life Sciences § 150 customers globally § 14 of top 15 companies § Abbott, Alcon, Amgen, BMS, § Sanofi-Aventis, Eli Lilly, J&J Retail § 40 customers globally § 5 of 10 top companies § Albertson, Target, Sears, § Sainsbury, Darty, GAP

Maximo is EVERYWHERE! Banking & Securities § 50 banking customers § 15 securities customers § State Street, Freddie Mac, AMEX, Merrill Lynch, HSBC Insurance § 10 customers globally § Early ITSM story - Amerus § Allstate, Mutual of Omaha, Amer. Us, Banque de France Telecommunications § 20 customers globally § Success w/Mobile Providers § T-Mobile, Vodafone, Proximus, Qualcomm Media & Cable § 17 customers globally § Mainly facilities asset class § BBC, Turner Broadcasting, Universal Studios Service Providers (EAM) § 110 customers globally § Facilities & Industrial § Honeywell, ABB, Johnson Controls, UNICCO Service Providers (ITSM) § 15 customers globally § Managed Svcs, Outsourcing § CSC, Getronics, Accenture, HP

Customer Profile – LA DPW The Company • Los Angeles Co. Dept. of Public Works • Responsible for roads, bridges, airports, sewers, flood control and water facilities The Challenge • Strategic system robust enough to accommodate the wide variety of facilities and maintenance work • Scale on one database and multi-asset flexibility The Solution • Maximo • Inventory information to meet GASB requirements • Single database The Benefits • Increased planned work from 30% to 66% • Reduced Employee training cost • Saved labor costs by balancing contractor & staff work

Customer Profile - Air Force Air Logistics The Agency • Depot Support for Logistics Mgt, Repair, Modifications, and Overhaul of Aircraft and Space Systems • O&M for Group Support, PMEL, and Plant Assets The Challenge • Existing Solutions were Non-Integrated, Stove-piped, and Hard to Use • Operations& Maintenance not able to reduce costs The Solution • Integrated Asset and Service Management Solution • Architecture Enabled Integration to Legacy Government Systems to Improve O&M Efficiency The Benefits • Lower Cost of Ownership – Eliminated 5 Systems • Ability to Measure, Validate and Benchmark Results • Flexibility to Configure Solution to Meet Requirements

Customer Profile - Amerus The Company Amer. Us Group § $22 billion life insurance and annuity provider § Headquartered in Des Moines, Iowa The Challenge § Inefficiencies - No automated inventory; No interaction between procurement, service desk, asset mgmt, and software deployment teams § Compliance – Unable to meet all SOX requirements The Solution § § The Benefits Maximo Discovery and Maximo ITAM 2, 500 assets in 3 cities; 15 users and growing Full asset lifecycle management with leasing Managing 100+ contracts § 3 -5 % 1 st year savings in contract review and mgmt costs § Improved budgeting and forecasting abilities § Reduced Cost of Ownership: single solution company wide for tracking, managing and reconciling hardware and software assets and contracts

Customer Profile - BP The Company The Challenge • One of the world’s largest energy companies • Exploration activities in 26 countries • 19 worldwide refineries • Move BP towards ‘world class’ • realize cost and efficiency benefits, improve HSE, improve planning & control, and enable a mobile workforce The Solution The Benefits • IBM Maximo Asset Management • IBM Maximo for Oil & Gas • BP Business Customizations • • • Standardization: single template across sites Scalability: ‘one window on the world’, 38 instances to 1 Functionality: 60% reduction in WMS gap areas Usability: both technical (100% web architecture) and functional (reduced loss of functionality) Security: roles and overlay site privileges

Customer Profile – Life Sciences Eli Lilly The Company • Large Pharmaceutical company • Global Operations: Maximo used in 20 sites, 2, 500 users The Challenge • Using different applications managing both traditional (production) Assets as well as IT Assets • Process to evaluate new solution • Requirement to align IT activities with the Business The Solution • Maximo to manage all Assets based on new capabilities for Asset & IT Service Management • Good experience with Maximo The Benefits • Global, standardized solution • ITIL Process support in a validated environment • Reduced Cost of Ownership: single solution to manage multiple asset classes

Customer Profile – Healthcare The Company Beaumont Services Company (US) • Manages technology, facilities and fleet assets for two major hospitals The Challenge • Increase operational efficiency and reduce costs • Manage multiple types of assets with a single solution • Integrate with the existing financial system The Solution • Maximo for technology, facilities & fleet assets • Preventive maintenance, warranty & life cycle costing • Standard integration to Oracle Financials The Benefits • Supported improvement initiative, saving $19. 6 million over four years • Asset based costing system savings - $50 K-$100 K /yr.

Customer Profile - DTE Energy The Company • Large, Multi-Business Unit Utility • 1 Nuclear Unit, 9 Fossil Stations, Gas & Electric Dist. • Variety of non-regulated business (rail, biomass, etc…) The Challenge • Consolidate numerous systems into one for all business units. • Develop and Implement standard processes The Solution • Maximo with Industry Solutions for T&D and Nuclear • Integrated to SAP Financials and Supply Chain • IBM GBS Driving Change and Business Processes The Benefits • Implementation on going w/ phased roll out… • Numerous benefits including; Higher service levels, reduced O&M expense, Increased asset reliability, etc…

Customer Profile - MDOT The Company • Maryland DOT • Manage roadways, fleet, facilities, rail equipment, railway, bus, BWI airport The Challenge • Single solution for multiple asset types • Multiple locations needing access • Fleet and Transportation specific functionality built in The Solution • Maximo Transportation & ITSM • Maximo Mobile for asset tracking and work management The Benefits • Improved labor collection • Centralized administration of application and database • Central database for 5 separate organizations

Customer Profile - MWRA The Company • Massachusetts Water Resource Authority • Manage $7 Billion worth of Production, Facility and Fleet assets The Challenge • Optimize maintenance practices across multiple sites • Effectively manage diverse assets • Reduce Preventive Maintenance Hours The Solution • Maximo for asset, work and inventory management • Integration to Lawson ERP system • Maximo Mobile The Benefits • Decreased corrective maintenance and project work orders by 38% & significantly reduced work backlog • Able to comply with environmental regulations

Telco Value Proposition – Case Study The Company Proximus • Leading mobile phone operator in Belgium • 4. 2 million customers, 50% market share The Challenge • High cost of internally developed maintenance solutions • Inability to manage engineer workforce efficiency • Outage on critical assets (high frequency antennas) leads to churn The Solution • Maximo to provide enterprise asset management solution: Equipment management, Workforce planning and scheduling, Work Mgmt, Vendor Mgmt, Site Access Mgmt, KPIs, Mobile access for engineers The Benefits • • Transparency of installed assets Single solution for engineering and operation (plan-build-run) Process improvements through automated workflow Manage site sharing and courtesy strategy

Customer Profile – Rolls Royce Engines The Company Rolls Royce (Civil Aerospace) • Aircraft Engine Component Care • Maintain 54, 000 aircraft engines The Challenge • To reduce component repair turnaround times • Minimize Component Care service cost to Rolls-Royce • To improve customer service satisfaction The Solution • Maximo Asset and Work Management • Maximo Workflow and the automation of the Component Care Logistics process The Benefits • Significant reduction in component turnaround times • SLA compliance - increased customer satisfaction • Single source visibility of components

Customer Profile - Target Stores The Company Target Stores • Department Stores Target and Mervyn’s • Over 1800 Stores and 23 Distribution Centers The Challenge • Geographically widely dispersed (all across U. S. A. ) • How to gain efficiency in operations & maintenance on standardized basis? The Solution • Maximo including Maximo Mobile • More than 500 Users • Call Center generates 1400 WO p/day The Benefits • Standardized solution for more than 1800 stores • Ability to implement best practices across the group • Foundation for improving asset lifecycle and reliability

Customer Profile - Industrial n Torslanda factory near Gothenburg, Sweden and Gent, Belgium Production 2001: 150, 000 cars; 2004: 230, 000 cars n Annual cost savings target of 5% n 31% of downtime results in lost production Increasing production line automation n The Company The Challenge n The Solution Maximo for work and materials management, fault tracking, preventive maintenance planning n The Benefits n n Reduction of the risk of production line stoppage Significant cost reductions Payback of less than 2 years