Matrix PBX Family Index At a glance

Matrix PBX Family

Index At a glance • Segmentation Targeting and Positioning (STP) of PBX Family • Universal Connectivity • Maximum System Capacity and System Resources • Phone Options • Solution Overview (Office Communication Solution, Teleworking, Mobile Worker) • Key Features (IP Telephony, Mobility Features, Intelligent Functions, Voice Mail System, Simplified Management, Productivity Boosting Features, Cost Controlling Features)

Product Overview and STP VISIONPRO • PBX for Small Businesses with up to 12 users • CO (TWT) Connectivity • Off-Site Mobility with DISA • CLI, Auto-Attendant, PFT, Conference VISIONPRO • For start-up offices, home offices, restaurants and clinics Product Configurations Max. CO Ports Max. TDM Ports 1 -Port PFT 100% Non-blocking Auto Attendant 2 6 3 8 VISIONPRO 412 Conference VISIONPRO 206 VISIONPRO 308 CLI – DTMF & FSK 4 12

Product Overview and STP ETERNITY NE • IP-PBX for Small Businesses with up to 32 users • Analog, GSM/3 G and IP Converged Platform • IP Trunks and Extensions • GSM/3 G Trunks and Extensions • Vo. IP Calling over UMTS (3 G) • Enterprise-grade Call Management • Off-Site Mobility with Mobile and IP Extensions • Integrated Auto-Attendant and Voice Mail • Web-based Remote Management • Compact Footprint Product Configurations Max. Extensions Max. IP Extensions ETERNITY NE 312 12 16 ETERNITY NE 416 16 16 ETERNITY NE 4 10 16 ETERNITY NE 6 14 16

Product Overview and STP ETERNITY PE • IP-PBX for SMBs with up to 48 TDM Ports • Vo. IP, CO, GSM/3 G, ISDN BRI, T 1/E 1 PRI Trunks • Hospitality PBX Features • Call Center Solutions with CTI application • Off-Site Mobility with Mobile and IP Extensions ETERNITY PE 6 SP • Multi-Site Networking • Voice Mail, Auto-Attendant, SMS, Mo. H • For Hotels, Hospitals, Corporates and Call Centers Product Configurations ETERNITY PE 6 SP Max. TDM Ports 48 Max. IP Extensions 50

Product Overview and STP ETERNITY GE • IP-PBX for Growing Enterprises with up to 240 TDM Ports • Universal Slot Architecture • Vo. IP, GSM, CO, T 1/E 1 PRI Trunks ETERNITY GE 6 S • Analog, Digital, IP and Mobile Extensions • Hospitality Solution for Mid-size Motels • Call Center Solutions with CTI applications ETERNITY GE 12 S • Multi-Site Connectivity • Radio Cards • Voice Mail, Auto-Attendant, SMS, Mo. H • Regional/branch offices, Government entities and Residential appartments/Housing societies Product Configurations Max. TDM Ports Max. IP Extensions ETERNITY GE 6 S 120 500 ETERNITY GE 12 S 240 500

Product Overview and STP ETERNITY ME • Hybrid IP-PBX for Medium Enterprises with up to 512 TDM Ports • Vo. IP, CO, GSM/3 G and T 1/E 1/PRI Connectivity • Hospitality Solution for Large Hotels and Resorts • Call Center Solutions with CTI applications • Off-Site Mobility with Mobile and IP Extensions • Multi-Site Networking over ISDN or IP Network ETERNITY ME 16 S • Hot Swap & Redundancy • Radio Cards • Mid-size Corporates, Government entities, Power line communications, Call centers, Hotels and Residential appartments Product Configurations ETERNITY ME 16 S Max. TDM Ports 512 Max. IP Extensions 999

Product Overview and STP ETERNITY LE • IP-PBX for Mature Enterprises with up to 1344 TDM Ports • Analog, GSM/UMTS(3 G), T 1/E 1/PRI and IP Connectivity • Hospitality Solution for Enterprise Hotels and Resorts • Call Center Solutions with CTI applications • Off-Site Mobility with Mobile and IP Extensions ETERNITY LE • Multi-Site Networking over ISDN or IP Network • Hot-Swappable Cards • Radio Cards • Redundancy • DC Power Supply Options Product Configurations ETERNITY LE Max. TDM Ports 1344 Max. IP Extensions 999 • Corporate Offices , Manufacturing houses, Hotels, Hospitals, Call centers and Residential appartments

Matrix ETERNITY IP-PBX Universal Connectivity

Matrix ETERNITY IP-PBX Maximum System Capacity TELEPHONY 32 SIP Trunks 24 T 1 E 1 ISDN PRI 128 GSM SIMs 128 POTS (CO) ENDPOINTS 1344 Analog 128 Key Phone 999 IP Users Radio Handsets APPLICATIONS Voice Mail Android/i. OS Softphone SMS Gateway SMS to Email to SMS Hospitality Module INTEROP PMS Integration ITSPs (Vo. IP Carriers) Third-Party SIP Devices Call Centre Solutions MANAGEMENT Web based GUI Remote Support SNMP Class of Services Maximum Capacity of ETERNITY IP-PBX Systems

SYSTEM RESOURCES System Resources Description Universal Slots For Expansion Cards Single Line Analog SLT Ports Telephones Proprietary Digital Key DKP/DSS Ports Phones or DSS Consoles Two Wire Trunk (CO) CO Ports Lines ISDN BRI Network or ISDN Compatible BRI Ports Devices T 1 or E 1 or ISDN PRI T 1/E 1/PRI Network or Compatible Ports Device GSM/3 G Ports GSM/3 G Network E&M Ports Voice Mail System (Number of Ports) E&M Network Voice Mail System with Auto-Attendant Maximum Capacity ETERNITY PE ETERNITY ME ETERNITY Y GE LE 3 SS 3 SP 6 S 12 S 10 S 16 S 3 3 6 6 12 10 24 24 48 120 240 320 24 24 32 48 48 64 or 128* 128 8 8 16 96 128 128 - 6 12 24 32 32 - 3 6 6 8 8 8 24 40 64 64 128 - - - 24 48 80 128 16 16 * With PS 48 VDC – 500 W # 16 320 or 512* Optional Connectivity 28 1344

User Terminals Phone Options Analog Phones Android/i. Phon es Mobility Clients Digital Key Phones PC Soft phones IP Phones IP-DECT Confidential

USER TERMINALS IP Phones – SPARSH VP 330 E – The Touch Screen IP Phone • 4. 3” Large Color Touch Screen Display • Ergonomic and Modern Design • Fixed Function Keys – Hold, Transfer, Conference, Voice Mail, Headset, Mute • Superior Voice Quality with HD Audio • On-screen BLF monitoring – 18 Contacts • Presence Indication • Local Phonebook (500 Entries) and LDAP Client • Wi-Fi Connectivity over USB Dongle* • PC and LAN Ethernet Ports • Power over Ethernet (IEEE 802. 3 af) SPARSH VP 330 E Product Configurations SPARSH VP 330 E Category Premium Display 4. 3” Vivid Color Display

USER TERMINALS IP Phones – SPARSH VP 310 – The Executive IP Phone • 2 Line LCD with Backlit • Fixed Function Keys (With LED) - Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker • Fixed Function Keys (Without LED) - Hold, Conference, Contacts , Transfer • Superior Voice Quality with HD Audio • Full Duplex Speaker Phone • PC and LAN Ethernet Ports SPARSH VP 310 • Power over Ethernet (IEEE 802. 3 af) • 12 DSS/BLF Keys for Feature, Line, Extension • Message Wait and Ringer Lamp • 3. 5 mm Headset Connectivity • Adjustable Desk Stand • Plug & Play Product Configurations EON 310 Category Executive Display Two Line

USER TERMINALS IP Phones – SPARSH VP 248 S/SE – Feature-rich IP Phones • Superior Voice Quality with HD Audio • 2 Line Adjustable LCD with Backlit • 29 Programmable Keys • 12 Touch Sense Features Keys – • Built-in 16 DSS Keys for Feature, Line, Extension • Busy Lamp Field (BLF) Indication SPARSH VP 248 S/SE • Local Phonebook (500 Entries) and LDAP Client • Auto Answer with Headset Interface • DHCP, PPPo. E, NAT and STUN • PC and LAN Ethernet Ports • Power over Ethernet (IEEE 802. 3 af)* Product Configurations Category Display SPARSH VP 248 S Standard Two Line SPARSH VP 248 SE Standard Two Line

USER TERMINALS SIP Phone – SPARSH VP 110 – Entry Level IP Phone • 132 x 64 Pixel Graphical Display • Context Sensitive and Fixed Function Keys • Full Duplex Speakerphone with AEC, VAD, CNG • TLS/SRTP for Voice Security • Integrated Po. E (802. 3 af) • Auto Provision, TR 069 SPARSH VP 110 • IPv 6 Ready, PC and LAN Ports • Stores up to 1000 entries • Wall Mount, Table-top Product Configurations SPARSH VP 248 S Category Standard Display Five Line Graphical

USER TERMINALS Digital Key Phones – EON 510 – Premium Digital Key Phone • 240*64 Pixels Graphical LCD with Backlit • 4 Programmable Context Sensitive Keys • Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Headset, Speaker • Fixed Function Keys (without LED) – Hold, Conference, Redial, Transfer EON 510 • Built-in 16 DSS Keys for Feature, Line, Extension • 32 Keys Expansion Module (DSS 32) • Message Wait and Ringer Lamp • 3. 5 mm Headset Connectivity • High Quality Speaker Phone Product Configurations EON 510 Category Premium Display Two Line

USER TERMINALS Digital Key Phones – EON 310 – Executive Digital Key Phone • 2 Line LCD with Backlit • Alphanumeric Dial pad Keys • Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker • Fixed Function Keys (with LED) – Hold, Conference, Contacts , Transfer • 12 DSS/BLF Keys for Feature, Line, Extension EON 310 • Message Wait and Ringer Lamp • 3. 5 mm Headset Connectivity • High Quality Speaker Phone • Adjustable desk Stand Product Configurations EON 310 Category Executive Display Two Line

USER TERMINALS Digital Key Phones – EON 48 – Feature-rich Digital Key Phone • Full-Duplex Speaker Phone • 6 Line and 2 Line Adjustable LCD with Backlit • 12 Touch Sense Features Keys – Call Back, Hold, Transfer, Forward, Conference, Redial, EON 48 P Release, Do Not Disturb, Mute, Phonebook, Cancel, Voice Mail • Message Wait and Ringer Lamp • 64 Keys Expansion Module (DSS 16 x 4) • Desk-Top and Wall Mounting EON 48 S Product Configurations Category Display EON 48 S Standard Two Line EON 48 P Premium Six Line

USER TERMINALS Mobile Softphone – SPARSH M 2 S • Advance Call Capabilities • One-Touch Access to PBX Features • Corporate Directory Integration • Video Calling • Presence Sharing and Instant Messaging • Voice Mail Access • Conversation recording • User Configurable BLF • High Quality Speaker Phone SPARSH M 2 S

USER TERMINALS UNIFIED COMMUNICATION CLIENT – VARTA WIN 200 • Corporate Directory Integration • 1000 DSS & 600 BLF keys for Monitoring • Popup Window for Incoming Message & Call • Comprehensive Call Management Hold, Transfer, Forward, DND • Presence Sharing and Instant Messaging • Video Calling • Drag and Drop Conference • Contact Grouping VARTA WIN 200

Solution Overview

Solution Overview Application Scenario GSM/UMTS(3 G) Network Teleworkers: Australia Mobile Workers Mobile IP Extensions Office Employees: SLT & DKP IP IP Phone India Office Employees working from Home DKP CO (TWT) SLT Mobile Workers ETERNITY NE Softpho ne IP CEO’s Desk Softphone GSM/3 G Mobile Extensions GSM/UMTS(3 G) Network

Office Communication Solution Overview • Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity • Variety of User Terminal Options to suit Flexible Working Environment Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones • Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost CO Trunk Lines, GSM, UMTS (3 G) and Vo. IP (SIP) Trunks • Multi-Party Conference Enhances Collaboration and Speeds up Decision Making • Forward Calls on Mobile Phone ensures No Lost Opportunities • Forward Voice Mail on Email in Non-availability in Office

Teleworking Solution Overview • Extended Office for Employees Working From Home or Remote Site • Make and Receive Office Calls from Convenient Working Location • Transparent Functioning as if working from Office • Access to IP-PBX features from User Location • Anywhere Access to Voice Mail via Email Notification • Boon for Overseas Employees or Remote Site Workers

Mobile Worker Solution Overview • Office Communication on the Go • Ideal Solution for Employees who keep Travelling across the Geography • Use GSM or UMTS (3 G) Mobile Phones as Office Extensions • Use Mobile Phones with SIP Client as Office Extensions • Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc

Key Features

IP Telephony Call Forking • Same credentials such as User name and Authentication Password can be entered in three different IP terminals • All three devices now works as a single extension to make/receive calls Laptop with Softphone • In event of an incoming call, all three devices rings • User can attend call from convenient device PSTN/GSM /UMTS(3 G) /Vo. IP Employee not at Desk ETERNITY NE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client

IP Telephony Voice Call Over UMTS (3 G) • Make Vo. IP calls via over UMTS (3 G) SIM inserted in ETERNITY NE • Vo. IP calls can be Made in Absence of Wired Internet Connectivity • Remote Workers can User DISA to use this Facility ITSP Proxy GSM/UMTS (3 G) ETERNITY NE

IP Telephony Multi-Site Connectivity ETERNITY IP-PBX Loc ho ne AT As Internet SL Ts N P IP P PC hon So e ft P N l LA DK A al L T Loca SL Branch Office (without any PBX System) Head Office (with ETERNITY IP-PBX) Mobile SIP Client Vo. IP Gateway PSTN Multi-Branch Connectivity using IP Networking TW T Existing PBX SL T International Brach Office (with Traditional PBX System)

Mobility Features Direct Inward Station Access (DISA) • Field Users can access Telephony Features from their Mobile Phones • Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to Voice Mail, etc. while Roaming DKP SLT 230 GSM/UMTS(3 G) Network Coverage 231 232 Field Mobile Workforce ETERNITY NE 201 202 228 IP Phone IP Softphone 229 Office

Mobility Features Dual Ring • Both Desk phone and Mobile Rings Simultaneously • User can Pick up the Call from any of the Two Terminals • Helps Users to Stay Connected from Anywhere Desk Phone Caller CO/GSM /UMTS(3 G) Vo. IP Mobile Phone

Mobility Features Call back on Mobile • When a Caller Misses a call on any of the Trunk (CO, GSM/3 G or Vo. IP), ETERNITY NE Automatically Gives a Call back • On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator • Caller’s Numbers should be Programmed in Trusted Caller’son Caller Leaves Missed Call List PSTN/GSM /UMTS(3 G) /Vo. IP Any of the NE Trunks Port and System Initiates Auto Call back Auto-Attendant Sales Person Operator ETERNITY NE DID Confidential

Mobility Features SPARSH M 2 S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Conversation Recording Available On

Intelligent Functions Auto Attendant • Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all • Customers can Reach to Desired Extension without the help of an Operator • Keep your Organization Running 24 x 7 by Greeting Callers round-the-clock • Greetings as per Time of the Day – Morning, Evening and Off Hours

Intelligent Functions Automatic Number Translation • No Need to Remember Additional digits to be Added or Removed while Placing a Call • Modify the Dialed Number by adding Specific Area Code or Country Code Automatically • Simply Dial Large Numbers by Entering String of Short Numbers

Intelligent Functions Caller-ID based Routing Incoming Call First Lands NE Checks Incoming CLI On the Operator’s Extension with the Numbers Stored in and then Transferred to the Programmed CLI Table and Appropriate Extension Directly Transfers it to the Respective Extension Caller gets Directly Connected to Desired Ideal Route Extension PSTN MD’s Residence ETERNITY NE MD’s Extension Operator Scenario 1 Normal Routing Scenario 2 CLI based Routing Actual Route No Need of Operator to Route Calls

Intelligent Functions Least Cost Routing • Automatically Selects the Most Economical Route for Each Outgoing Trunk Call • Comprehensive LCR • 3 Types of LCR: ü Time based ü Number based ü Combination of Time and Number based • Call made Outside the Organization are always at Least Possible Cost 6 987 Vo. IP 9 689 7 +15768999876 09998396496 2630555 ETERNITY NE 099 983 PSTN 964 96 GSM/3 G

Mobility Features Logical Partitioning • Allow or Deny Calls in-between CO, Mobile or Vo. IP networks • Comply Country Specific Telecom Regulations

Intelligent Functions Return Call to Original Caller (RCOC) • Boon for the Big Organization where Group of Trunks shared by Number of Users • If the Called Person does not Pick up the Call in event of Missed Call or Busy • Called party can Directly Reach to the Concern person without any Delay • Bypass Operator and Auto-Attendant • Saves time of the Caller and Reduces Hassel for Operator to ask who has Called • Supported on GSM/UMTS(3 G) and Vo. IP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number 301 GSM /UMTS(3 G) /Vo. IP System Stores Calling Party’s no. with its Extension Port When the User Calls Back, Call Gets Routed to the Same Extension

Intelligent Functions Scheduled Call Forward • Forward Desk calls to Different Number as per Day or Night Time • Destination Numbers can be Other Extension, External Number or Voice Mail • For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time

Voice Mail System Voice Mail to Email • Incoming Voice Mail is forwarded to User’s Email account • Notification can be made With or Without Attachment

Voice Mail System Conversation Recording • The User can Record his Conversation in his Personal Mail Box • The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages • Extremely Useful Feature for Organizations that works on Verbal Commitments

Simplified Management SMDR with Call Cost Calculation • Call Detail Record of Outgoing, Incoming and Internal Calls • 6000 Outgoing, 5000 Incoming and 1000 Internal Calls • Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis • Structured Call Charges – based on the Outgoing Trunk used for Dialing • Options of Fixed, Unit wise and Percentage wise Service Charge • Charges on Special days can be Defined • Call Rates can also be Defined based on the Time-Zone • Print SMDR Reports can be Printed in Online and Offline Mode

Simplified Management Remote Management • Built-in Web-server Functionality for Remote Programming, • Saves Time and Cost of Technical Support • Two Programming Access Modes ü System Administrator (SA) ü System Engineer (SE) • Supported Languages ü English, French, German, Portuguese, Spanish, Italian

Productivity Boosting Features Alarms and Reminders with Snooze • Set Once/Repeat Alarm for All Users • Alarm Snooze Ensures that no Alarms get Missed • Alarms Types: Automated or Operator Served • Generate Report of Non Served Alarms • Alarm Notification Type: ü Voice Mail ü Auto Generated Voice Message ü Music on Hold ü Operator

Productivity Boosting Features Conference – Up to 6 Participants Office Employees Logistics & Transportation 00 GSM UMTS/3 G Reception Local LAN Factory Workers Internet ETERNITY NE PSTN Field Sales Person (Mobile SIP Client) Technical Support Team

Productivity Boosting Features Conference – Dial-in • Callers can join in a conference by dialing a conference dial-in code at a pre-defined time Logistics & Transportation GSM/UMTS 3 G Up to 6 People can be included in single Dial-in Conference Reception Local LAN Factory Workers Internet Sr. Manager-Production ETERNITY NE CO Field Sales Person (Mobile SIP Client) Technical Support Team Sr. Manager-Sales

Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) • TAPI 2. 2 Support • Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference • Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls • Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications • Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations

Productivity Boosting Features Key Benefits of CTI • Improve staff efficiency and customer satisfaction • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Get customer information prior call connection

Cost Control Features Call Budget on Trunks and Extensions • Control the Use of Trunk Resources and Extensions • Supports innovative business applications like IVR, ACD, Dialers, Voice Logging, etc. with third party CTI Applications • Integration with various customer database like MS Outlook, CRM, ERP, etc • Budgeted Value can be Cleared Manually or Automatically Every Month

Cost Control Features CUG over GSM/UMTS(3 G) • Communicate with Field Employees at Zero Call Cost Incoming Number: +91 9999900005 • Insert as many as Two CUG SIMs in Two GSM/UMTS(3 G) Modules +91 9999900001 • Any Call made to Field Employee is routed via CUG SIMs of Module +91 9999900005 GSM/UMTS (3 G) Card +91 9999900002

Cost Control Features Toll Control • Assign Call Privileges/Permissions to Individual Users • Allow or Deny Certain Numbers to be Dialed • Allow or Deny Calls during Day and Night Hours Confidential