Matrix NAVAN CNX 200 Integrated Voice Data

Matrix NAVAN CNX 200 Integrated Voice & Data Solution for Banks and Financial Institutions

NAVAN CNX 200 Integrated Voice and Data Services Solution for Small Banking and Financial Institutions Best of the Show Wireless & Mobile Solution Category

Presentation Outline • Major Challenges faced by today’s BFSI Industry • Introducing Matrix NAVAN CNX 200 • Solution for Banking & Financial Firms • Target Customers Profile • Needs of Banking & Financial Firms and Matrix Convergence Solution • NAVAN CNX 200 – Key Features, Hardware, Technical Specifications

Major Challenges faced by BFSI Industry and Matrix Solution – NAVAN CNX 200 Challenges Solution – NAVAN CNX 200 Make sure customer gets all information and help whenever they want, 24 x 7 Enhance professional visibility with Auto. Attendants, Voice Mail, SMS and CTI Connect other branches for daily communications Bypass PSTN toll and securely integrate branch offices over IP telephony Minimize telephony costs while calling to customers on mobiles and landlines Select the cost-effective route to reach customer using Vo. IP, GSM, CO Lines Instant reach to baking professionals and sales staff who travels a lot Easily connect with field employees using Mobile Softphone app. – SPARSH M 2 S Future proof solution which is remotely manageable, flexible and scalable Standards-based voice, data, VPN and wireless solution, Web UI, TR-69, SNMP

Introducing Matrix NAVAN CNX 200 Single Box Solution for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs

Solution for Banking & Financial Firms Single Box Solution for Integrated Voice, Data, Wireless and Internet Services Full Featured IP-PBX • Up to 24 Users • Ideal for Stand-alone and Multi-site Deployments • Built-in POTS (CO), GSM/3 G and Vo. IP (SIP) Trunks • Advance Call Management Multi-Site IP Telephony • Reduce Telecom Costs for Daily Communications • Bypass PSTN Toll Charges • 3 -Digit Dialing • Call Hold, Transfer, Conference, Forward Features Support Smartphone Mobility • Specialized Mobile Softphone App. for Android/i. Phone Messaging • Voice Mail • Auto-Attendants • Music-on-Hold • Take Office Extension • Computer Telephony Wherever you Go Integration (CTI) • Advance Call • Email to SMS Management , Presence, IM, Video • Bulk SMS Calling, BLF, Voice • Conversation Mail, Conferencing Recording Suitable for Banks, Financial and Insurance Companies, Branch Offices Data & Security • Integrated Data Router • Wi-Fi Access Point • 8 Port LAN Switch • SSL (Open) VPN • IPsec VPN, PPTP, L 2 TP • Built-in Firewall • Access Control

Target Customer Profile Target Customers Customer Centric Financial Organizations Business Size Up to 30 Users per Location, (Sweet Spot – 16 to 20 Users) Functional Diversity • Customer Support Executives • Field Professionals • Back-office Employees • Tele-calling Staff • Consultants and Professional Services Agents Major Requirements • Receive Customer Calls for Banking, Informational service, Grievance • Place Calls to customers for Sales Promotions, Payments, Reminders • Superior Customer Calling Experience and Service Delivery • Daily Communications with Branches for Quick Decision Making • Reach Field Professionals and Sales Staff, Cost-effectively

Ideal Solution for • Commercial Banks • Financial Services • Pension Funds • Branch Offices • Cooperative Banks • Insurance Companies • Mutual Funds • Expanding Sites

Needs of Banking & Financial Firms and Matrix Convergence Solution

Minimize Telephony Costs, Expand Reach Banks and financial organizations pay huge telephony bills when calling to customers over landlines, mobile or international numbers for any kind of services, grievance and sales promotions. • Need to be cost-effective for outbound calls made to customers • Require automatic mechanism to route customer calls using least cost telephony mediums • Enhance redundancy and backup plans to ensure business continuity and reliability • Analog (CO) for Local / Regional Calls • GSM 3 G Trunks for Mobile Calls • Vo. IP (SIP) for Long Distance / International Calls • Select the preferred medium of communication when calling to customers with Least Cost Routing • 4 POTS (CO) Lines • 2 GSM 3 G SIMs • 8 Vo. IP (SIP) Trunks

Deliver Exceptional Customer Service In this internet age, with millions of handheld smartphones and online banking facilities, customers also expect quick information and better service on the telephone. • Make sure high-value customer gets connected with required agents / departments, quickly • Deliver superior services starting from when customer calls for an inquiry to getting a confirmation call from baking / financial officials • Deliver Pre-recorded Greeting Messages to Customers whenever they Call, 24 x 7 • Efficient handling of customer calls – transfer to other dept. , play music on hold, forward calls, conference • Enterprise-grade call management features • Superior voice quality and speed of operation • One-touch speed dial

Enhance Image and Professional Visibility Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in handling customers effectively. Knowing customers name before they speak, preferences before they express and self-service experience enhances professional image among customers. CTI Link SMS • CTI Integration with Matrix TAPI Service Provider (TSP) Link – TAPI 2. 2 Support • SMS Gateway (SMPP Server) • Email to SMS Voice Mail Conferencing • Voice Mail with Personalized Greetings • Multi Participants Conference Bridge Music on Hold Auto-Attendant • Automated Greetings, Round-the-Clock • Play Music or Information for Callers on the Hold

Connect Branch Offices, Cost-effectively In growing business scenario and expansion of branches offices, it becomes difficult to keep everyone connected for real-time communications. IP Telephony IPsec/SSL VPN • Use of PSTN trunks for inter-branch calling incurs huge telecom cost overhead • Difficulty in sharing LAN resources with branches for collaborative working environment • Reduce telecommunication charges by using Peer-to. Peer Vo. IP telephony to connect branches • Bypassing PSTN Toll using Vo. IP reduces longdistance charges significantly • Dial-by-Extension Number • Simplified 3 -Digit Dialing • Secured Communications using SRTP/TLS over Vo. IP

Create a Flexible Workplace for Employees Some employees spend more time roaming inside the premises, than being at desk. Using wireless extensions, they can make and receive calls similar to desk phones on-the-move. • Fulfills your need to be free from the cable • Works with any Wi-Fi enabled devices for voice and data communications • Surf, Play, Talk – Wireless • Freedom from Cables • • Built-in Wi-Fi Router IEEE 802. 11 b/g/n 150 Mbps Throughput Wide Coverage • Smartphone/Tablet/PDA, Laptop, Printer, Digital Photo Frame, Gaming Console, Wireless Sensor

Reach to Field Professionals, Instantly Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly. • Mobile softphones makes reaching field workers and traveling employees a breeze • Use latest Vo. IP technology to get rid of cellular, CUG and roaming call charges SPARSH M 2 S – Mobile Softphone • Advance Call Management • 3 Digit Dialing, Call Transfer, Hold, Forward, Record, Voice Mail, 6 Party Conference • Mobile Softphone Available for popular Android/i. Phone • Video Call, Presence Sharing, Instant Messaging • Monitor Status of Home Landlines from Outside to Avoid Misuse by Servants • Available On:

Internet Access for Employees and Customers When customers opt to stay for a while inside the premises, they can read news, browse internet, book tickets and do lot more with high-speed internet connection in leisure time. • 3 -way Internet Connection – Broadband, SIM based 3 G/HSPA, USB Dongles • Auto Failover for Internet Connectivity • Share Internet using 8 Port LAN Switch and Built-in Wi-Fi Access Point • Built-in Firewall Security • Policy-based Internet Access – Website, Keyword, URL, Port, Applications • Works on all Mobile, • 100 Mbps Broadband Laptops, TV, Vo. IP and • 14. 4 Mbps 3 G/HSPA other Network Devices • 50 Mbps 4 G/LTE/USB

Ensure Safety for Everyone With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX ensures security and safety measures for all stake holders – customers and employees. • Internet Security with Selective Users, Website, Applications Access • Physical Security with Integration of Access Control and IP Surveillance Systems (DVR/NVR) • Allowed/Denied Access – Website/Port/Applications • Built-in Firewall for Internet Security and External Attacks • Interoperability with Matrix Access Control & Surveillance Systems • Video Phones, Video Door Phones • Mobile Applications for Remote Surveillance and Access Control

Easily manage multiple branches, Centrally Traditionally each branch has its own setup of communication system, vendors and IT staff. Inefficient management of disparate systems and duplication of resources costs very high to the bank as a whole. • Difficulty to manage stand-alone telephony infrastructure • Adding users, phones, allocating features and class of services consumes more time • Web base Remote Management • System Admin/Engineer Mode • HTTP/HTTPS Secure Login • TR 069 Auto Configuration • SNMP for Monitoring • Easy to Manage for Mass Deployments • Simple UI and Installation Wizard helps adding users, extensions, COS easily

NAVAN CNX 200 - Overview

Hardware Overview Front View GSM / 3 G SIM Slot LED Indications for Power, Status, SIM 1/2, Internet, USB, Wi-Fi, LAN GSM / 3 G SIM Slot

Hardware Overview Rear View Antennas GSM & Wi-Fi USB Port LAN Switch WAN Port Antennas GSM & Wi-Fi FXO/FXS Ports DC Power Jack

Multi-Branch Scenario

Key Features TELEPHONY PSTN Line GSM Line Vo. IP (SIP) Analog & Vo. IP Phones Mobile Extensions CTI Link TAPI 2. 2 INTERNET Broadband Internet 3 G/HSPA SIM based Internet USB Dongles Auto Fallback Internet WIRELESS Wi-Fi Access Point Standard IEEE 802. 11 n 150 Mbps Throughput Ideal for Voice & Data MOBILITY Softphone for Android/i. OS Corporate Directory Voice Call Video Call Presence & IM INTERBRANCH IP Telephony Peer-to-Peer Calls Site-to-Site VPN Avoid PSTN Toll Charges SECURITY Built-in Firewall TLS/SRTP for Vo. IP Web Access Control DVR/NVR Integration

Flexible Terminal Options – Voice, Data, IT Analog Phones SIP Phone Android/i. OS Smartphone PC/ Netbook Tablet Access Control Wi-Fi IP Phone Fax phone Printer Video Camera IP Wi-Fi

Technical Specifications Trunk Lines Up to 4 PSTN (CO) Lines, 2 GSM SIM Slots, 8 SIP Trunks Phone Options Up to 8 Analog (SLT) Phones, 24 IP Users (IP/SIP Desk phone, Mobile Softphone, Wi-Fi SIP Phones, PC Softphones) Mobility SPARSH M 2 S – Mobile Softphone for Android/i. Phone Internet Ethernet WAN, 3 G/HSPA, USB Dongles, Fall Back Wireless Integrated Wi-Fi Access Point (2. 4 GHz, IEEE 802. 11 b/g/n) CTI Matrix TSP (TAPI 2. 2 Service Provider PC Client for CTI Link) Messaging Voice Mail, Auto-Attendant, Music on Hold, Personalized Greetings Security Built-in SPI Firewall, Access Policies for Website/Applications Restriction SMS Email to SMS, SMS Gateway Data Routing Integrated Data Router with 8 Port LAN Switch, Advance Routing Features (DHCP, Port Forwarding, Static Route, DDNS, DMZ, MAC Cloning) Networking P 2 P IP Calls, Virtual Private Network (IPsec VPN, SSL VPN, PPTP, L 2 TP) Management Web based Administration, Auto-Firmware Upgrade, TR 069 Auto Provisioning, SNMP Monitoring, Call Detail Records

Rel 02/Dec’ 14