Master Plan Overview A BPR Master Plan An

Master Plan Overview A BPR Master Plan An overview by MSSC-I

Master Plan Overview Outline q Background q Why a Master Plan q Master Plan Mandate q Master Plan Components q Master Plan Scope q Master Plan Initiatives q Master Linkages to Projects q Master Plan Framework q Implementation

Master Plan Overview Background q The integrated development plan has seven development priorities with these two related to the BPR Project: § Institution Building § Service delivery q First implementation priority of IDP relates to Reengineering the systems by covering the following: § § Setting benchmarks Rearranging the systems in the organisation Customer Care Service delivery

Master Plan Overview Background q An Administrative systems review was conducted which recommended the following “A services system led focus for transforming the municipality for service delivery” § § § Service strategy The service offering Mode of Delivery Institutional Model Operational system design

Master Plan Overview Background q. ASR implementation recommendations § Four Phase implementation (mobilisation, Understanding, design, create) § A project oversight role § A project office

Master Plan Overview Why a Master Plan q. To ensure the realisation of institutional benefits of the BPR q. To Eliminate duplication of activities q. To ensure that the initiatives are accepted q. To ensure that deadlines are met q. To facilitate the monitoring of implementation

Master Plan Overview Master Plan Mandate q. A master plan is necessary to deliver the following: § To provide technical leadership and specialist advice § To manage the implementation process § Coordinating the transformation process initiatives § To facilitate the change management initiatives

Master Plan Overview Components of the master Plan q A framework for implementation of all projects within the scope of the plan q A project office requirements covering § Staff § Systems q A monitoring system q A governance structure q A change management program including skills transfer, communications, and integration into the institution q A set of interventions q A set of experts and implementers both internal and external

Master Plan Overview Scope of the Master Plan q It covers the administrative support services across the Metro q It addresses the following initiatives § § § § Business Process Reengineering Enterprise Resource Planning Information Technology Redesign E-Government and its sub-projects Customer Care Current IT developments Project consolidate billing system

Master Plan Overview Master Plan Initiative Relations Enabling Systems to enable Administration Business Process An Enabling IT Environment Interface Systems to Enable Service Delivery Citizen

Master Plan Overview Master Plan Initiative Relations Enabling Systems Customer Care E-GOV BPR Systems to Enable Service Delivery Business Process An Enabling IT Environment ICT Interface ERP Systems to enable Administration Citizen

Master Plan Overview Integration between applications Property registrations Deeds Office System Valuation System (Sigma) ive rat ust Ill Key Revenue Maint. M Plant M RE CRM LM Land Values Land Use Info Meter Reader Feeder Systems Spatial Info Financial Systems HR & Payroll Plant Maintenance Accounts Paid Bank Collections Statements Payments Bank Systems Revenue Systems Land Management Procurement Financial Accounting Inventory Management Accounts Payable Accounts Receivable Asset Management Project Accounting Treasury & Cash Management Cost Accounting Payroll 3 rd Party Payments 3 rd Party HR/System GIS Consumption, Device Info Real Estate HR/ Payroll FI LIS Pre-paid Systems Device Management Consumption & Billing Collecting & Credit Management CRM Contracting & Customer Care Customer IVR(Voice Tech) Ienquiries Customer Interaction -Tel -e-Mail -Fax 3 rd Party Payment Systems Direct Payments ITC Information Credit Bureau Systems Receipting System

Master Plan Overview Master Plan Link with Projects q. Compliance to project management standards q. Monitoring feedback q. Operating within the master plan framework

Master Plan Overview Master Plan Framework q Governance structure q Principles q Four stage implementation § § Initiate or setup Planning Execute Closure q Project management standards (checklist) q Change management

Master Plan Overview Governance Structure q. Project Manager q. Work stream experts q. Internal implementers q. Change coordinators q. Project coordinator / administrator q. Project team q. Steering Committee

Master Plan Overview Principles q Deliver to institutional results q Use of project management principles q A phased implementation approach q Alignment to the IDP q Compliance to NMMM procurement process q Implementation of change management § Communications § Skills transfer § Integration

Master Plan Overview Master Plan Checklist q Business case q Service Contract / Service level agreement q Project Charter q Governance structure q Stakeholder Involvement q Project Plan (covering change as well) q Situation Analysis Report q Document standards q Reporting q Budget

Master Plan Overview Implementation

Master Plan Overview Implementation q. Master Plan q. Initiatives already started q. New initiatives

Master Plan Overview Thank You Q&A