Mass Markets Energy Weekly Project Status Update

Mass Markets Energy – Weekly Project Status Update May 19, 2009

Project Status – Capital Projects 2

8169 – NGSS Release IV Major Milestones Project Scope To deliver a Natural Gas Settlement System that will enable same day settlement of natural gas transactions. The Natural Gas Settlement changes are an industry mandated initiative. This project must be done in order for DE to remain compliant with Regulated market transactions. Last Week: ØReworked project plan and burn rate based on revised vendor estimates, and circulated plan for sign off ØContinued Phase 3 transition – reprioritized defects in-flight and scheduled production implementation ØWaiting for sign-off for BFR ØContinued Design and development of scheduled components Next Week: ØReceive sign-off for project plan ØReceive sign-off for BFR ØDesign and development to continue Actual or Revised End 04/01/09 04/09/09 04/20/09 Accomplishments Start Planned End TBD Analysis & Design Y 04/09/09 TBD Project Plan Y 04/23/09 TBD Build Y Test Y Implement Y Post Production Y PM: Julie Chin Milestone G/Y/R Kick Off Comp *complete project analysis conducted at start of project Risk/Issue Mitigation Operations resources have been committed to other projects which may conflict with R-IV activities Projects have been obtained and start/end dates are being identified, and assessed for impact analysis. Pending Mike Rieck Allegro format impacted by reorg, and potential sizing and timing unknown. Theresa Wilson is speaking directly with Shelley Lineham in EMG to explore alternatives. Attempting to obtain cost and sizing. Pending Theresa Wilson & Trevor Mah ATCO has not finalized format for submission of profile class and is causing impacts to design and development of related components Theresa Wilson is working with ATCO to obtain ETA; files manually reformatted in the interim Pending Theresa Wilson 3 Status Owner

8226 – US North Credit Card Program Project Scope It has become table stakes for a company to accept credit cards for purchases and transactions. This project will enable DE US North Mass Markets to obtain Credit Card payments from Customers utilizing an interface service being provided by Citibank. Major Milestones Last Week: Ø Requirements/Analysis/Design completed. DE is ready for project execution. Awaiting implementation resources from Citi and Metavante. Ø Engaged Citibank and Metavante regarding implementation scope and approach. Informed by Mike Beck (Treasury) that the implementation request has been sent to Citi/Metavante. Ø Approvals received from Tanis Kozak, Teri French and John Katsinos. Waiting for approval from Nathan Kroeker. Next Week: Ø Implementation/Project Kickoff (TBD) Ø Draft Integrated Project Plan (TBD) Ø Complete CAT Approvals Actual or Revised End Milestone G/Y/R 04/13/09 Accomplishments Start Planned End 04/29/09 Bus. Requirements Comp 04/30/09 05/08/09 Analysis & Design Comp TBD Project Plan TBD Build TBD Test 06/21/09 TBD Implement R Post Production PM: Ron Marano Risk/Issue Mitigation Status Owner Ø Awaiting result of technical due diligence regarding the vendor recommended solutions. Only then can we proceed with engaging Citibank and Metavante for an implementation resource and plan. Technical due diligence meetings to be done. Meeting tentatively scheduled for 05/20/09 Architecture/Securi ty 4

8226 – US North Credit Card Program Project Scope It has become table stakes for a company to accept credit cards for purchases and transactions. This project will enable DE US North Mass Markets to obtain Credit Card payments from Customers utilizing an interface service being provided by Citibank. Risk/Issue Ø Metavante does not want to open up any new projects with DE pending the following. - Full contract execution which is dependent of the result of the technical review. - Current Texas initiative has missed multiple deliverable timelines thus extending project resource commitments at Citi and Metavante far beyond what they should be. They want to see progress on these points by May 29 which is a key deliverable date. Mitigation Status ØFacilitate full contract execution. ØClarify Citi/Metavante resource capacity as this project should not have any technical dependency on other DE projects. 5 Owner Treasury

I 8301 – Enbridge CIS Upgrade Project Scope Major Milestones Enbridge is currently in the process of integrating a new billing system (SAP) with its other systems such as En. TRAC. All customer rate classes (residential, commercial and industrial) will reside and bill on a single new billing system when the new billing system is implemented. Moving to a new platform will provide Enbridge with the opportunity to improve Customer contact, account and billing information maintained in their systems. As such, Enbridge will be in a position to improve upon the information they provide today to Gas Marketers. In addition to their billing system implementation, Enbridge will unbundle transportation tolls from its rate schedules. Risk/Issue G/Y/R 12/5/09 2/18/09 Bus. Requirements Comp 1/15/09 Analysis & Design Comp 1/19/09 3/5/09 Project Plan Comp 1/16/09 4/14/09 Build Comp 2/23/09 5/19/09 Test G 6/12/09 Sept/09 Implement G 6/13/09 Next Week: Ø SIT / UAT: Completes Ø Gas Accounting: Build completes; Testing on track Ø Net New: CCI Salutation inclusion. Validation in progress Ø CAT-A form: Full Funding in circulation Milestone 11/10/08 Last Week: Ø SIT / UAT: on track (PPT) Ø Gas Accounting: Build on Track & Testing: Data Conditioning completed Ø Net New: CCI Salutation inclusion: Testing in progress Ø CAT-A form: Full Funding in circulation Actual or Revised End 11/10/08 Accomplishments Start Planned End 7/12/09 Oct/09 Post Production G PM: Joanna Moyssidis Mitigation Status 6 Owner

I 8301 – EGD Gas Accounting Work stream Project Scope Major Milestones Enbridge is currently in the process of integrating a new billing system (SAP) with its other systems such as En. TRAC. All customer rate classes (residential, commercial and industrial) will reside and bill on a single new billing system when the new billing system is implemented. Moving to a new platform will provide Enbridge with the opportunity to improve Customer contact, account and billing information maintained in their systems. As such, Enbridge will be in a position to improve upon the information they provide today to Gas Marketers. In addition to their billing system implementation, Enbridge will unbundle transportation tolls from its rate schedules. G/Y/R 12/5/09 3/19/09 Bus. Requirements Comp 4/17/09 Analysis & Design Comp 4/20/09 4/22/09 Project Plan Comp 4/20/09 5/19/09 Build G 5/20/09 6/10/09 Test G 6/12/09 Sept/09 Implement G 6/13/09 Next Week: Ø Build: completes Ø Testing: on track Milestone 4/6/09 Last Week: Ø Build: on track Ø Testing: Data Conditioning completed Actual or Revised End 11/10/08 Accomplishments Start Planned End 7/12/09 Oct/09 Post Production G PM: Joanna Moyssidis Risk/Issue Mitigation Status 7 Owner

9010 Incumbent Billing Audit (Regulatory) Changes – Phase 1 Project Scope This work order will correct all of the non-compliant bill presentation items on the Incumbent platform. Phase I: updates to incumbent statement. (Phase IB: additional regulatory requirements, development work required. Phase II: bill enhancement to add rate per k. Wh to energy charge line. ) Major Milestones Planned End Actual or Revised End Milestone G/Y/R 03/24/09 04/29/09 Bus. Requirements Comp 3/24/09 05/15/09 Analysis & Design G 05/08/09 05/18/09 Project Plan G Start Accomplishments Last Week: ØDraft IPP created Build Test Next Week: ØConfirm Regulus work begun on Phase I ØDevelopment estimates and design doc for Phase 1 b begun ØPresent draft IPP for Phase 1 to Stakeholders for approvals Implement Post Production PM: John Clitherow Notes: Incumbent Phase 1 b and 2 will be on separate project slides. Organic Audit expected to complete 5/18 week. Organic Billing Audit Changes will be a separate phase to 9010. Risk/Issue Risk – Regulus is a part of the transition work from AD to DE which may impact resource availability Mitigation Status Work with Regulus to complete Billing audit changes within requested timeframe 8 Requested resources to meet needs of this project Owner John Clitherow

8199 – Texas LIDA Process CCR 1 Project Scope Major Milestones Lite-up Customer Report identifies Lite-up customers who have been charged a Late Payment Charge (LPC). Backoffice utilize this report to remove the LPC and keep DE in regulatory compliance. This report was functioning prior to R 2, but has not been received since the upgrade. Milestone G/Y/R 04/28/09 05/19/09 Bus. Requirements Comp 05/12/09 05/15/09 Analysis & Design R 05/15/09 Last Week: Ø Additional requirements Actual or Revised End 04/28/09 Accomplishments Start Planned End 05/15/09 Project Plan R Build Next Week: Ø Finalize new requirements Test Implement Post Production PM: Sheri Luong Risk/Issue - Additional requirements for another LIDA report Mitigation Status Finalize new requirements Owner Paul Morrison / Nelson Switzer 9

I 9086 – Mass Markets Remediation: Texas Organic Project Scope This project will transfer ownership of credit card holder information to a third party payment vendor involved in the transfer is : TX organic market : business process changes, system changes, creation of new payment vendor gateway, selection of payment vendor Major Milestones Actual or Revised End Q 2 Bus. Requirements Analysis & Design June 1, 09 Last Period: Ø Charter drafted and reviewed Ø BFR drafted reviewed Ø Initial vendor solutioning discussion held 2/23/09 Q 2 Accomplishments Start Planned End Integrated project plan Milestone Q 3 • • Test Q 4 Implement Q 4 Next Period: • Vendor team engaged, handover requirements: May 15 • BFR approved by Business stakeholders May 20 • Citibank vendor solution architecture due diligence report : By May 22 • Vendor solution presented to DE on May 29 followed by: Build Post Production PM: Craig Harper a) approval by Business/IS by June 1 and b) vendor detailed design by June 5 Internal solution approved by 6/8 CIS and Core Apps to deliver SRS/system design documents and final costs by June 26 Vendor SOW/CAT form signed off end of June Build start July 2, 2009 Risk/Issue Mitigation Status 10 Owner G/Y/R

I 9084 – Corporate Customer Dashboard pilot Project Scope Major Milestones Build Verint automated IVR survey solution where customers are offered to take automated survey after concluding their actions with customer care. Project approach : Deliver first of 3 phases in a pilot project Phase 1 - Target just customer care call centers Phase 2 - BI solution and rollout to all remaining call centers/ call types Phase 3 - consolidated dashboard reporting Actual or Revise d End Start 3/1/2009 Accomplishments Last Period: ØIS engagement – approval of infrastructure sizing and effort estimate ØBAC Approval ØCAT form distributed for approval Planned End 4/31/2009 Pilot initiation 6/15/2009 Integrated plan 5/25/2009 8/1/2009 Pilot execution 8/1/2009 8/31/2009 Pilot Analysis 9/1/2009 Milestone Project initiation Next Period: ØVendor engagement, LOI / SOW approval and kickoff ØBusiness team engagement, participation in survey / solution design and establish success criteria for pilot PM: Craig Harper Risk/Issue Mitigation Status 11 Owner G/Y/R

6095 – Risk Segmentation Phase 3 Project Scope Implement multiple collection timelines and related reporting in Peace Organic. Major Milestones Start G/Y/R 01/02/09 Bus. Requirements Comp 02/17/09 Analysis & Design Comp 12/16/08 01/16/08 Project Plan Comp 02/18/09 03/13/09 Build Comp 03/16/09 06/12/09 05/15/09 Test G 06/12/09 06/25/09 06/01/09 Implement G 06/25/09 Next Week: ØUAT in Progress ØReports Development in Progress ØTraining Guide for Back Office Approved ØRevised Target Implementation Date is June 1 st ØBack Office training scheduled to begin on May 19 th Milestone 01/05/09 Last Week: ØFunding Approved ØDevelopment Complete ØSIT Cycle I Complete ØPress Release distributed to Front Office Actual or Revised End 11/03/08 Accomplishments Planned End 08/25/09 Post Production G PM: Komal Karra 12

6095 – Risk Segmentation Phase 3 Testing Milestones Milestone 02/19/09 03/03/09 Comp 03/04/09 03/13/09 Comp SIT Cycle 1 03/16/09 04/03/09 Comp SIT Cycle 2 04/06/09 05/13/09 G UAT Cycle 1 04/06/09 05/13/09 G UAT Data Prep 04/06/09 04/20/09 Comp Timeline Assignment 04/20/09 4/24/09 Comp DPP, EPP, LPC, Credit Hold, Other Scenarios Scheduled This Week: Test DPP, EPP, LPC, Credit Hold, Other Scenarios. G/Y/R Timeline Config Cycle 2 (SIT/UAT) Completed Last Week: Setup data to ensure all customers are assigned to a timeline Test timeline assignment change scenarios End Timeline Config Cycle 1 (SIT/UAT) Test Execution Summary Start 4/27/09 5/13/09 G 05/14/09 06/12/09 G UAT Cycle 2 TEST CASES Testing Cycle VARIANCES (Code/Config Related) Total (New) Started Passed Failed Open Variances Resolved Peace Configuration – SIT/UAT Cycle 1 94 (94) 94 94 0 0 1 Peace Configuration – SIT/UAT Cycle 2 110 (16) 10 110 0 SIT Cycle 1 278 (278) 278 0 0 0 SIT Cycle 2 – One-time 151 (151) 84 84 0 0 0 372 (0) 254 0 0 2 UAT Cycle 1 556 (556) 456 0 0 2 UAT Cycle 2 556 (0) - - - SIT Cycle 2 – Re-occurring 13

I 9126 – Vectren Market Entry Project Scope Major Milestones This mass markets project is to complete a market entry to provide natural gas commodity service behind Vectren Energy Delivery of OHIO. This will include changes/enhancements to the Norman CIS to accommodate such entry as well as the necessary reports required to manage the initiative. This will also include engagement of the vendor ESG who currently handles EDI requirements for our US North markets. Actual or Revised End TBD Analysis & Design TBD Project Plan TBD Build TBD Test TBD Implement TBD Next Week: Ø Project kickoff to be scheduled. Bus. Requirements TBD Last Week: Ø Presented to discovery 05/12/2009 Ø Pre-planning in progress Ø CAT finalized and submitted for approval. Ø New Manager for US North Utility/Vendor relations engaged. TBD Accomplishments Start Planned End TBD Post Production Milestone G/Y/R PM: Ron Marano Risk/Issue Mitigation Status VECTREN currently is undergoing some system enhancements. Our requirements will be dependent on the result of such enhancements as we receive the final version of the EDI data dictionaries and processes. This has the potential of pushing the Market Entry Date. Tentative Market Entry Date is end of August. Regular follow-ups with VECTREN/ESG regarding final data dictionaries and processes. 14 Open Owner Utility Relations manager / Operations

I 9076 - Ranger Phase 2 - DEB/ERM Integration Project Scope The RANGER ERM project aims to integrate the newly acquired Strategic Energy ERM CIS platform into the RANGER revenue calendarization system. This integration effort is the final piece for a complete US view of calendarized data for both MM and DEBs. Major Milestones Start Planned End 2/25/09 Actual or Revised End 2. Analysis & Design G 5/5/09 Project Plan G TBD Build TBD Test TBD Implement TBD Post Production PM: Yomi Fashoro Mitigation 1. 5/8/09 TBD ERM billing and Load Profile shapes get overwritten when shapes change making it impossible to accurately validate ERM data in Ranger as historical shape data is not available. Comp TBD Risk/Issue Bus. Requirements TBD Next Week: ØContinue working on Detailed Design ØClose out ERM Scalar issue ØMeet with Finance for clarification on control points 2/25/09 5/4/09 Last Week: ØHeld walkthrough of HLD ØBegan work on Detailed Design ØUpdate project plan G/Y/R 3/27/09 Accomplishments Milestone Status Load Only deployment month’s ERM data and start keeping historical data log as of that month. Load all data and finance to agree to accept data as is with no validation. 15 Meeting scheduled 5/19 to discuss options listed with Finance. Owner Yomi Fashoro

Project Status – Life Cycle 16

9040 – CR-2009 -13 Niagara/Pen West Merger Project Scope The OEB has approved the merger of Niagara Falls Hydro (ED-1999 -0114) and Peninsula West Utilities Limited (ED-1999 -0232). The new entity will be name 'Niagara Peninsula Energy' and will operate under the OEB license number ED 2007 -0749. Perform the required changed within our CIS to accommodate this amalgamation Major Milestones 04/06/09 Kick off Meeting Comp 04/13/09 Analysis & Design Comp 04/07/09 04/20/09 Project Plan Comp 04/14/09 04/17/09 Build Comp 04/20/09 05/11/09 05/15/09 Test Comp 06/28/09 TBD Implement G 06/29/09 Next Week: Ø CRF creation 04/06/09 04/07/09 Last Week: Ø UAT and SIT completed Actual or Revised End 04/06/09 Accomplishments Start Planned End 07/10/09 TBD Post Production G Milestone G/Y/R PM: Edgar Torres Risk/Issue Mitigation Status The implementation date has not been set up by the Utilities. End of May has been proposed for implementation Code modification will be done based on initial implementation date of April 27, 2009 04/17/2009 - Kristine Innes has notified the tentatively implementation date of June 28, receiving CCIs on June 29. Closed Kristine Innes Conversations are held to define if Niagara OEB license number or a new License number will be used. Code design will be based on the assumption that a new OEB license number will be used. 04/17/2009 - Kristine Innes has notified the amalgamation will be using NF OEB license number. Closed Kristine Innes 17 Owner

9040 – CR-2009 -18 Upload Tool Project Scope Major Milestones Need a tool that enable users to specify a note (PTJ) to be inserted against customers in Peace CIS. All attributes of the note must be available for users to either (a) select from a predefined list The customer accounts to be included into the note creation can be provided as an 'upload' to the process. 05/08/09 05/21/09 TBD Analysis & Design G 05/12/09 TBD Project Plan W TBD TBD Build W TBD TBD Test W TBD TBD Implement W TBD Next Week: Ø Finalize Requirements Ø Finalize Analysis / Design Ø Create preliminary Project Plan 05/08/09 05/12/09 Last Week: Ø Update requirements Ø Continue with Analysis/ Design Actual or Revised End 05/08/09 Accomplishments Start Planned End TBD Post Production W Milestone G/Y/R Kick off Meeting Comp PM: Rami Ayyad Risk/Issue Mitigation Status 18 Owner

9040 – CR-2009 -02 Alberta Evergreen Renewals Project Scope Provide the ability to automatically pre-enter contracts for 100% of potential evergreen customers into Web Enrollment System (WES). This load will be based on information received monthly from I-Tek Major Milestones 04/14/09 Kick off Meeting Comp 04/22/09 04/24/09 Requirements Comp 04/27/09 05/08/09 Analysis & Design Comp 04/27/09 05/08/09 05/11/09 Project Plan Comp 05/04/09 05/15/09 TBD Build Y 05/19/09 05/28/09 TBD Test G 05/31/09 TBD Implement G 06/01/09 Next Week: Ø Finalize development Ø Start UAT Ø Define involvement of I-Tek Ø Create CRF and obtain approvals 04/15/09 04/16/09 Last Week: Ø Continue development Actual or Revised End 04/15/09 Accomplishments Start Planned End 06/05/09 TBD Post Production G Milestone G/Y/R PM: Rami Ayyad Risk/Issue Mitigation Status Business has notified that ideal implementation date is May 27, 2009 Divide scope Create manual processes Implement different phases 4/17/09 – Meeting to be held to discuss mandatory requirements on April 27, 2009. Closed Involvement of I-tek during the testing Notifiy I-tek 5/8/09 – Business will decide if will implement without I-Tek involvement 19 Owner Team

8022 CCR 3 – Automated Rate Changes and Bill Messaging Project Scope This CCR will create the automated process for notice period rate changes (formerly called Fixed to Variable), create last term invoice bill messaging, and QA validation updates for no notice rate changes. Major Milestones Milestone G/Y/R 4/15/09 Bus. Requirements Comp 4/16/09 5/18/09 Analysis & Design Y 5/18/09 Last Week: Actual or Revised End 4/13/09 Accomplishments Start Planned End 5/29/09 Project Plan G Next Week: ØRequirements Review April 13 Build Test Implement Post Production PM: Karen Clarke Risk/Issue Mitigation Status 20 Owner

7046 – Remittance Automation Phase 2 B – One Time Payments Project Scope Replace Online Resources (Princeton e. Com) with Citibank solution for one time payments on Online Customer Care (OCC). Also, Migrate credit card processing from Nova to Citibank for recurring credit card payments on the Texas organic platform. Major Milestones Start Planned End Actual or Revised End Milestone G/Y/R 9/16/08 Bus. Requirements Comp 1/13/09 2/9/09 2/26/09 Analysis & Design Comp 10/31/08 2/9/09 Project Plan Comp 2/28/09 4/17/09 5/15/09 Build R 4/6/09 5/14/09 6/15/09 Test R 5/15/09 5/28/09 6/25/09 Implement R 5/29/09 6/28/09 8/24/09 Post Production Accomplishments Last Week: ØReceived data file conversion work order from ORCC. Delivery will be 5/22 ØProject approved 5/14 by BAC to move from Life Cycle to CAPEX. Next Week: ØAgreement between DE and Citibank (Contract to be signed – Mike Beck to do) ØJohn Mangieri to provide site feedback. Marketing approvals expected 5/18 week. (Exclusions remaining to be completed. ) Risk/Issue PM: John Clitherow Mitigation Status Owner Issue – DE/ Citibank contract not signed. Complete contract signatures Contract updates by Citibank sent to DE legal Mike Beck Issue - Need Core IS tasks for completing Recurring Credit Card (RCC) payment processing Obtain task sizings from Core IS. Sizings and estimates requested 4/6/09. Cost estimates received 4/15, still need tasks for IPP Yuliy Ruzin Risk – Metavante requires final branding changes, if any, by 5/29 Complete branding changes and sign off on branding With John Mangieri for completion. New date by 5/22 John Mangieri 21

7046 – Remittance Automation Phase 2 B Risk/Issue – Because DE/Citi contract not signed, live Merchant ID’s can not be given to Citi/Metavante for testing Mitigation Status Complete sign-off of DE/Citi contract for First Data 22 DE/Citi contract being vetted, with Citibank for final approval Owner Mike Beck

7046 phase 4 – Electronic Remittance Services for Western Union, 3 rd Party Collection Agencies, and other non-contracted payment vendors Project Scope Major Milestones Phase 4 will finalize the automation of all remaining 3 rd party payment vendors supporting Direct Energy Organic customers on PEACE 8. 08 and ISTA/MDU and Incumbent CPL/WTU customers on PEACE 6. 3 for all . Texas Mass Market CIS platforms Accomplishments Start Planned End Actual or Revised End Milestone G/Y/R Bus. Requirements 04/16/09 Analysis & Design Last Week: ØCompleted Project Charter ØProject Manager and Business Analyst assigned. Project Plan Build Test Next Week: ØDistribute Project Charter for approval ØCreate BRD Implement Post Production PM: John Clitherow Risk/Issue Mitigation Status 23 Owner

8177 – Exceptions in Market Solutions Project Scope Market Solutions is experiencing exceptions and has requested that Exotran participate in testing and analysis of identified transactions. Peace. Major Milestones Start Milestone G/Y/R 3/27/09 Bus. Requirements Comp 3/27/09 5/29/08 Analysis & Design G 5/15/09 5/19/09 Project Plan G 3/27/09 6/10/09 Build G 5/19/09 TBD Test G Implement G Post Production Last Week: Ø 814_08 testing fix implemented ØTesting to validate 814_08 ØSOW for EC Power Signed Actual or Revised End 10/24/08 Accomplishments Planned End G TBD Next Week: ØDetermine Test Case Scenarios for Regression in 2. 1 Environment ØTarget May 19 th Testing Start Date ØComplete Review and deletion of 814_07 requirement Risk/Issue PM: Nancy Strickland Mitigation Status Owner Testing Environment being used for 2. 1, new code/activities may interrupt 2. 1 timeline. (new test cases and dependencies) Wait for 2. 1 stability to schedule Exotran testing. Include 2. 1 changes in to test plan cases if post 2. 1 testing/go live. Put project on hold. Closed, May 19 th Concurrent testing with 2. 1 approved by Mark Boyd (manages Exotran test environment) Resource Constraints for the Exotran related Tasks Plan start date when resources available, request prioritization of projects by business Closed Program Management 24

9024 PUCT Information Disclosure Rule Implementation Project Scope This project is necessary to implement and be in compliance with new rules established by the PUCT in the Information Disclosures rulemaking. Major Milestones Actual or Revised End Milestone G/Y/R 3/9/09 4/1/09 5/8/09 Bus. Requirements Comp 3/10/09 Accomplishments Planned End TBD Start Last Week: ØFinalized and sent HLS to project team for final approval ØDrafted slide deck for needed business decision Project Plan Build Test Next Week: ØObtain executive approval of HLS ØGet decisions from executive team on bill print options • Stacy to present deck, goal is 5/4 ØBegin drafting technical design documents ØSet completion date for analysis and design phase ØBegin drafting IPP Risk/Issue – The PUC gave options for contract expiration notification and contract document fulfillment. Analysis & Design Implement Post Production PM: Karen Clarke Mitigation Status The options have been vetted with the vendors and developers so options can be presented to the leadership team. 25 A decision was agreed to on May 8. Owner Stacy Noel

I 9111 – Electronic Bill Presentment Project Scope This project creates Electronic Bill Statements for both DE ORGANIC RES & COMM accounts. Both English & Spanish, will be viewable on-line via DE Website B 2 C model "Your Account Manager" (known as Online Customer Self-Service or OCS). Accomplishments Major Milestones Start Planned End 04/06/09 Actual or Revised End 5/1/09 Milestone Bus. Requirements 04/06/09 Analysis & Design 05/08/09 Last Week: ØRequested Project Plan from Doculink 5/15 Project Plan Build Test Next Week: ØHold project kick-off when DE IT resource assigned ØRe-send out updated BRD for approvals by 5/18 ØDoculink project plan – incorporate into IPP ØReview IPP with DE IT and Stakeholders for approval Risk/Issue Implement Post Production PM: John Clitherow Mitigation Status 26 Owner G/Y/R

Project Status – Texas Bad Debt Life Cycle 27

9026 – Collection Fee (Organic) Project Scope Phase 1) Add a $10 collection fee to disconnect notice, Phase 2) collection fee suppression and related reports. Major Milestones Start Planned End 02/01/09 02/25/09 04/20/09 05/11/09 03/30/09 Actual or Revised End Comp Analysis & Design Comp 04/10/09 Project Plan Comp 05/22/09 Build G 06/10/09 Test G 06/08/09 06/18/09 Implement G 06/19/09 Next Week: ØDoculink Development in Progress ØSIT/UAT in Progress Bus. Requirements 05/14/09 Last Week: ØPeace Organic Development Complete G/Y/R 05/11/09 Accomplishments Milestone 07/19/09 Post Production G 05/01/09 PM: Komal Karra Risk/Issue Mitigation Status 28 Owner

9052 -(II)Require Deposit Prior To Enrollment Project Scope Modify the current Incumbent System Function to no longer bill the deposit on the first invoice, and instead, require that the deposit be paid prior to the 814 enrollment being sent. Major Milestones Risk Milestone G/Y/R 04/21/09 5/13/09 Bus. Requirements R 4/07/09 4/20/09 5/29/09 Analysis & Design G 5/29/09 6/5/09 Project Plan G Build G Test G Implement G Post Production Last Week: Ø Initiated Process Only Training Delivery ØMet for a discovery session with new requirement and enrollment stacking issue ØSent BRD for approval to business Next Week: ØRequest BRD approval again ØComplete Training Delivery ØEstimate against BRD AFTER approval of rules and requirements. ØBegin IPP AFTER BRD approvals Actual or Revised End 4/08/09 Accomplishments Start Planned End G 6/08/09 PM: Nancy Strickland Risk Mitigation Status Risk Owner Dependency for bill print vendor changes in 9010 Work with 9010 resources, timeline Open 1. Nancy Strickland New Requirement risk of enrollment staking Analysis on downstream impacts, discovery, submit BRD for approval Open, new requirement needs approval 1. Bruno Mariejeanne Guy Robinson Ken Zhu 2. 3. 29

9058 – Collection Fee (Incumbent) Project Scope Phase 1) Add a $10 collection fee to disconnect notice, Phase 2) collection fee suppression and related reports. Major Milestones Start Planned End 02/01/09 Actual or Revised End 04/09/09 Accomplishments Milestone G/Y/R Bus. Requirements Comp Analysis & Design Last Week: ØFinalized estimates for Incumbent development 5/4/09 5/12/09 Project Plan Y Build Next Week: ØIncorporate Regulus estimates into plan. ØRevise IPP delivery date. Test Implement Post Production PM: Komal Karra Risk/Issue Mitigation Status The project plan is not complete, we Obtain decision on whether both are awaiting decision on whether the format and content of Incumbent DNP letter format should be letter should change or only content. changed (which will increase the effort). Original assumption was that we would only make verbiage changes to the letter. 30 Owner 5/18/09 – Received estimates from Regulus. Issue closed. 5/15/09 – Based on stakeholders’ feedback Regulus is estimating effort to change Incumbent DNP letter to match Organic DNP letter. 5/12/09 – Awaiting decision from project stakeholders. Bruno Mariejeanne / Cheryl Mount

9053 -Transfer of Service, Credit Check Prior to Enrollment Project Scope Require that all eligible Transfer of Service Optima Accounts be credit checked prior to enrollment, and assessed an initial deposit. The Call Center Agents will have to verify customer status prior to the assessment of a deposit. The tool to provide this data must be developed. Last Week: Ø Gathered Criteria for existing customers ØProvided Jim S with rules from regulatory, and road blocks ØBusiness Met with Regulatory and has been provided rules ØProvided Credit Bypass data to Sponsor ØDetermined Optima will no longer build look up tool Next Week: ØMeet to determine outcome of business approach, intent, 5/19 ØComplete requirements based on regulatory constraints for the existing customer rules, and business approach/ intent, 5/20/09 Risk Mitigation Start Planned End Actual or Revised End 4/08/09 4/22/09 5/15/09 Accomplishments Issue Major Milestones Milestone Bus. Requirements R 5/29/09 Script changes G 5/29/09 6/10/09 Review/Approval of changes G 6/1/0909 6/2/09 Scheduling of training, G 6/9/09 6/25/09 Implementation of training to call center, G PM: Nancy Strickland Status Risk Owner Business rules and requirements outstanding approval Request approval Open, new approach will be discussed for potential requirements updates 1. Paul Morrison Regulatory and Compliance constraints for additional deposit and existing customer rules Inform business of rules, request decision Add criteria to remove ineligible customers from deposit assessment In progress, business rules have been provided for approval. 1. 2. Bruno Jim 31 G/Y/R

8065 a Phase 2 -(I) Skip Trace Action Project Scope Phase II will modify the inbound Skip Trace File to extract phone #s returned from Experian F 1 databases. It will then update the dialer disposition code with new numbers, trigger Dear Occupant letter with C event posting for invalid numbers. Major Milestones G/Y/R 6/18/08 11/7/08 9/16/08 Bus. Requirements Comp 11/24/08 3/6/09 Analysis & Design Comp 11/24/08 3/6/09 Project Plan Comp 3/06/09 3/2709 4/20/09 Build Comp 3/27/09 4/10/09 5/15/09 Test Comp 4/16/09 5/21/09 Implement G 4/16/09 Next Week: ØPre-Implementation Meeting for test results review 5. 19. 09 Milestone 11/7/08 Last Week: ØTesting Completed ØTest Results reviewed with Collections Team for impact Actual or Revised End 11/7/08 Accomplishments Start Planned End 4/16/09 6/21/09 Post Production G PM: Nancy Strickland Risk Vendor support (Dialer) Risk Mitigation Status Peace Data pulls approach discussion for next phase 32 Open, meeting with stakeholders 5. 12. 09 Risk Owner 1. 2. Ken Zhu Carl Grossardt

8065 c – Skip Trace Actions for Organic Project Scope For Organic Outbound Collections Processes. current Skip Trace Actions will be updated. All dialer file scrubs will be reviewed for any additional changes required. Major Milestones Start 4/8/09 Planned End Actual or Revised End 5/18/09 Accomplishments Milestone G/Y/R Bus. Requirements Analysis & Design Last Week: ØDialer file run-time was reduced from 8 hours to 2 hours based on SQL updates implemented 5/14. ØRequested Cost estimates from DE IT, QA, and DBA. Project Plan Build Test Implement Next Week: ØUpdate approved Skip Trace BRD with all dialer field scrubs requirements. Post Production PM: John Clitherow Risk/Issue Mitigation Status 33 Owner

8081 – Consolidate Payment Arrangements (Organic) Project Scope Major Milestones The objective of this project is to produce a standard set of compliant payment arrangement rules across all Texas Mass Markets billing platforms, ability to ask disconnected customers to reestablish credit before reconnecting and consolidation of updates to all letters that act as a disconnection notice. Start Planned End Actual or Revised End Milestone G/Y/R 11/03/08 12/05/08 5/5/09 Bus. Requirements R Analysis & Design Accomplishments Last Week: ØCompleted review of BRD to address business rules ØUpdate BRD with changes ØDistribute to all platforms ØMeet with business to review Dialer Requirements ØUpdated BRD v 2. 2 for Business approval Next Week: ØBusiness Approvals for updated Dialer Requirements needed, pending approval, BRD updated 5/18/09, send for regulatory final review ØVendor Selection for Call Blast determination Risk/Issue Requirements must be approved prior to estimations Project Plan Build Test Implement Post Production PM: Nancy Strickland Transitioned 3. 20. 09 Mitigation Requesting that the business approved the changes to the dialer requirements from 4. 28. 09 34 Status In review Owner Bruno Mariejeanne, Ken Zhu