Market Operations Update Industry Governance Group 10 01

Market Operations Update Industry Governance Group 10. 01. 08 IGG 10/01/08 1

Agenda • Meter Reading and MDS Walter Keady • MRSO Frank Leetch • Meter Operator Mary Mulcahy IGG 10/01/08 2

Meter Reading and MDS Walter Keady – ESB Networks IGG 10/01/08 3

MRSO Update Frank Leetch – Manager MRSO IGG 10/01/08 4

Replacement Reads • Formal report made to the CER for decision • Avoidance of future errors: – Replacement of estimated data is no longer a manual process and is now automated in the production environment. A range of system controls will now prevent a recurrence. – To provide absolute assurance Profile Data Services are running a monthly report to track estimated data in SAP IS-U. Each instance of estimated QH data will be investigated to avoid a recurrence of the current problem IGG 10/01/08 5

MRSO Website • New site moved outside ESB Networks Site • www. mrso. ie • Any comments would be helpful IGG 10/01/08 6

End of Year Arrangements • Internal review of approach as will now become standard approach e. g. Easter • Successful from a wholesale market perspective • Feedback from retail market welcome • Duplicate 341 issue! IGG 10/01/08 7

Meter Operator Mary Mulcahy Meter Works Supplier Support, Network Services, ESBN IGG 10/01/08 8

Extra Costs for De-Energisation • Streamlining process to pay for extra costs where outside d/e can not be done by single NT • This has been requested by Suppliers as the workaround of logging multiple M 017 was not satisfactory • Premises that can be d/e at extra costs are generally where 2 man crew or hoist is required • This has been discussed with Accounts Managers from all Suppliers • Implementation date is immediate IGG 10/01/08 9

Contd… • Supplier sends M 017 requesting de-energisation • Where NT cannot d/e outside they advise Supplier via email • Supplier contacts Meters Works Supplier Support for quotation • Supplier advised of cost via email • Supplier sends in new M 017 noting that they have agreed costs and also email Meter Works Supplier Support agreeing to extra costs • Service order is updated by Database and DUOS Billing will charge the standard d/e cost on Monthly DUOS Billing will charge Supplier the extra cost separately on Monthly DUOS Billing and send backing document with all MPRN nos. & the cost associated with that MPRN. IGG 10/01/08 10