Managing Risk At Fed. Ex Express Bill Logue EVP & Chief Operating Officer, Express U. S. October 9, 2008
Topics § Size & Scope of Express Network § Our Business Planning Structure § How We Plan The Shape & Form Of Our Network § Daily Operational Execution § Disaster Relief & Business Continuity Managing Risk At Fed. Ex Express Oct. 9, 2008 2
About Fed. Ex Express § Time-definite delivery to 220 countries and territories worldwide and every address in the U. S. § Average daily volume of 3. 4 million packages § 1, 503 daily flight departures § 672 aircraft § 43, 900 motorized vehicles § 131, 000 employees Managing Risk At Fed. Ex Express Oct. 9, 2008 3
Domestic U. S. Operating Divisions Division Responsibility U. S. Operations • Pickup / Delivery • Retail Operations • Vehicle Maintenance Air Ground Freight Services • Hub Operations • Ramp Operations • Express Freight Air Operations • Crew Resources • Safety / Regulatory • Aircraft Maintenance • A/C Engineering Managing Risk At Fed. Ex Express Oct. 9, 2008 4
Risk § Risk is the potential for loss caused by an event (or series of events) that can adversely affect the achievement of a company’s objectives. § Organizations that are most effective and efficient in managing risks to both existing assets and to future growth will, in the long run, outperform those that are less so. Deloitte, Risk Intelligence Series Managing Risk At Fed. Ex Express Oct. 9, 2008 5
Risk Management Starts With Our Business Planning Process Long Range Outlook: Six Year View Global Strategic Plan • Business Baseline & Interpretation • Forecast U. S. & International Volume • Hypothesis Testing Annual Fiscal Year Start June 1 • Capacity Plan: Aircraft, Vehicles & Facilities • Identify / Evaluate / Prioritize Initiatives Divisional Operating Plans • Operating Plan: Flights, Manpower, Operating Requirements • Execution • Capital & Expense Plan Managing Risk At Fed. Ex Express Oct. 9, 2008 6
System Form Planning § Long Range Planning: 1 – 5 yr § Business Planning: 9 - 15 mo § Current Scheduling & Operational Planning: present - 6 mo “Satisfy service requirements based upon forecasted volume” Managing Risk At Fed. Ex Express Oct. 9, 2008 7
Daily Operational Control & Risk Management § Daily operational oversight resides in our Global Operations Control (GOC) Center § GOC exercises command control of the Fed. Ex Express linehaul system. § GOC is the highest level of command in our system, monitoring our worldwide line-haul and implementing emergency and contingency action plans as necessary. § Daily! Managing Risk At Fed. Ex Express Oct. 9, 2008 8
Disaster Relief – Event Management § Fed. Ex among worldwide first responders to catastrophes: – Tsunami relief in Southeast Asia – Earthquake Relief in South Central Asia and South America – Alliances with relief agencies, including Red Cross and Heart to Heart International Managing Risk At Fed. Ex Express Oct. 9, 2008 9
Business Continuity DRACO (Disaster Recovery and Contingency Operations) § Consolidating all Business Continuity and Disaster Recovery under one umbrella § Major Components § Airport Reconstitution § Hub/Operations Reconstitution § Contingency Aircraft and Truck Schedules § IT System Reconstitution § Infrastructure Plan – Safety Issues – Security Issues Managing Risk At Fed. Ex Express Oct. 9, 2008 10
Managing Risk Is What We Do Managing Risk At Fed. Ex Express Oct. 9, 2008 11
Supply Chain Risks § Fuel – Price – Availability § Economic Disruption § Geopolitical (regional) § Terrorism § IT Network § System Replication/Duplication Managing Risk At Fed. Ex Express Oct. 9, 2008 12
Open Discussion Questions? Managing Risk At Fed. Ex Express Oct. 9, 2008 13
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