Managed Services You Focus on Your Business & We Focus on Your IT Nova. Tech
The Total Package Continuous 24 x 7 Network Monitoring Automated Reports Quarterly Business review Nova. Tech
Continuous 24 X 7 Monitoring Continuous monitoring provides: • Network and device availability • Alerts and pre-failure indicators • Centralized web-based dashboard Reports: • Weekly • Monthly • Quarterly Nova. Tech
Initial Assessment • Initial network assessment • Detail network audits • Hardware & Software asset inventory • Warranty tracking • Weekly, Monthly and Quarterly reports Nova. Tech
Initial Assessment (continued) Site Hardware Summary Report • Complete site hardware summary • Quick overview revealing diversity of the equipment you are managing • Identify obsolete hardware that needs to be replaced Site Security Report • Comprehensive summary of security patches applied to all systems on each site • Complete summary of all MBSA scans performed during the reporting period • Summary of work required to improve site security Site Performance Report • Detailed summary information on the most heavily stressed devices at a site • Automatically highlights devices that may require immediate upgrades Nova. Tech
Asset Inventory Management Asset Inventory Includes: • • • Network audit Hardware asset Software assets Inventory & warranty tracking Sub-standard configuration report Nova. Tech
Network Audit • • Real-time reporting of new assets Audits includes anything with an IP address, for example: o o • Desktops Laptops Servers Network devices and network-attached devices such as printers, fax / scanners, Vo. IP phones Audits are provided on a predefined schedule Nova. Tech
Hardware Asset Inventory • Detailed hardware inventory • Warranty tracking • Comprehensive monthly reports Nova. Tech
Software Assets • Complete list of all software patches applied to each system • Complete software audits to identify all approved and unauthorized software packages • Complete and detailed inventory of all OS’ systems Nova. Tech
Inventory and Warranty Tracking • Comprehensive Asset Inventory Reports • • • Disaster recovery of mission-critical information: Secure & off site Accounting: inventory depreciation The Device Attributes Report • Up-to-date device warranty information This report assures that you do not pay twice for hardware maintenance Nova. Tech
Sub Standard Configuration • Baseline Report identifies configurations that will require upgrades • Asset audits to identify underperforming and under-utilized devices • Understand & plan Nova. Tech
Preventative Maintenance Automated Scripting • Shutdown of workstations o Saves power costs and reduces green house gases from excess power emissions • Cleanup of temporary files o Deletes all files in temporary directories Nova. Tech
Monthly Automated Reports The Result • Understanding where, when and how you invest your IT budget will allow you to prosper. • Stat: 80% of time is spent on maintenance Executive Summary • Establishes an overall report status of an entire site Server Health • Establish performance baseline and identifies areas of improvement Work Completed • Cleared alerts, completed tickets and executed scripts summary information Site Performance • Summary of most heavily stressed devices at a site Patch Status • Updated security patches that were applied Website Monitoring • Up-to-date information of website reliability Nova. Tech
Site Health Report Nova. Tech
Server Health • Establishes a performance baseline that can be measured over time • Quickly and visually identifies any potential risks based on performance trends Nova. Tech
Security Reports • • • Monthly MBSA reports Patch summary Back-up software monitoring Nova. Tech
Asset Management Reports Detailed and comprehensive reporting of all operating systems, network devices and software packages installed Nova. Tech
Performance Reports • Device performance • Site performance • Website performance Nova. Tech
Quarterly Business Review High impact reporting • Including but not limited to: o o site & server health security reports asset reports performance reports • Detailed conversations to meet your business objectives • Goal setting for next 1 -2 quarters Nova. Tech
Nova. Tech’s Enhanced Service ü 24 x 7 x 365 Monitoring ü Real time Asset & Data Collection ü Automated Service ü Automated Monthly Reporting ü Detailed Quarterly Business Reviews Nova. Tech
The Enhanced Nova. Tech Value Network Performance Security Uptime Automated Service Detailed Reports Nova. Tech
24 x 7 Network Monitoring The Result • • Alerting Availability of critical devices Rapid remediation Security assurance Nova. Tech
Asset Management The Result Nova. Tech invests in the best in class technologies to provide our customers the optimal IT experience. ü ü ü Inventory and warranty tracking Hardware assets Software assets Automated monthly reports QBR Nova. Tech
Quarterly Business Review The Result 1. Detailed review and understanding of clients’ needs and pain points 2. Review all reports and business processes tied to IT 3. Set next quarters objectives and start planning for commitment Nova. Tech
Service Levels Nova. Tech
Скачать презентацию Managed Services You Focus on Your Business
364454b12c18f65dec31d429072971ce.ppt