- Количество слайдов: 30
MAKING RESERVATION Related information about making reservation The tasks of these two classes
Holiday Hotel Guest Services Guide Fax (801) 359 -2859 Reservations 800 -466 -8356 Hotel Ads ※ 109 Rooms ※ Newly Renovated (重新装修) ※ Free Local Calls ※ Free Breakfast ※ Outdoor Pool ※ Ski Area Nearby ※ Non-smoking Rooms ※ Children Stay Free ※ Coffee Available from 6: 00 a. m. to 10: 00 a. m ※ Office is Open 24 Hours
Village Green Information for guests in Room 125: 1 person per day $50 2 persons per day $65 3 persons per day $70 4 persons per day $75 ◎Please do not leave pets unattended in rooms. ◎Check-out time: 11: 00 a. m. ◎Please leave key in room when checking out. ◎All jewelry (首饰) and other valuables must be checked at the reception; otherwise, the proprietor(业主) will not be responsible for any loss. ◎Kindly report any inattention (怠慢) on the part of any employee to the management.
The tasks Fellow the samples Act out Put in use Applied writing
Follow the Samples Sample One Sample Two
Sample 1 I Would Like to Book a Double Room R: Holiday Hotel, Reservations. May I help you? G: Yes. I would like to book a double room for my family. R: All right. For which dates, please? G: Next weekend. That is for May 18 th and 19 th. R: Let me check if we have a room available then. Oh, yes, we do. G: Good. I would like to have a non-smoking room.
I Would Like to Book a Double Room R: There are many non-smoking room available in our hotel. May I have your name, please? G: Charles Wilson. By the way, do you have any golf course nearby? R: Sorry, but we have a swimming pool, and we provide some other services. G: That’s fine. Shall I send you a deposit? R: No, you don’t have to, you may pay on arrival.
Sample 2 I Have a Reservation with You L: Hello, who’s calling please? R: Good evening! Welcome to Village Green Inn. What can I do for you? G: I have a reservation with you. R: May I have your name please? G: Tom Addison. R: Yes, Mr. Addison. May I have a look at your passport, please? G: Ok, here you are. R: Would you please fill out the registration form? G: All right. What’s the rate for one person per night?
I Have a Reservation with You R: $69. G: Do you accept traveler’s checks? R: Sure. Here is the key card to Room 4312. The bell-man will show you the way. G: Thanks. I will be leaving tomorrow. When shall I check out? R: Any time before 11: 00 a. m. G: All right. I will remember that.
Act Out Task One Task Four Task Two Task Three Task Five
Task One Here is a group of short dialogues. Follow the examples to make more conversations with your partner. A: Good evening. Peace Hotel. Reservation. May I help you? B: Yes. I’m calling from Toronto. I would like to book 6 double rooms for three nights in your hotel for September 1 st, 2 nd and 3 rd. A: Could you give me your name and telephone number, please? B: It’s John Smith. The telephone number is 854 -1734. A: All right. Please reconfirm your reservation before you arrive. B: All right. I’ll do that. Task: You are leaving for New York tomorrow. Make a reservation at a hotel there by telephone.
Task Two A: Good evening. Can I help you? B: Yes, I’m Linda Green. I have made a room reservation here. A: Let me check. Yes, there it is. A single room for one night. We are glad to have you here, Mrs. Green. B: Miss Green. A: I’m sorry, Miss Green. Would you please fill out this registration form? B: Certainly. Here it is. Task: You want to check into a hotel for which you have already made a reservation.
Task Three A: May I help you, sir? B: Yes. I would like to stay in this hotel. A: Welcome. What kind of room do you prefer? B: A single room with a balcony. A: Yes, we have one. B: What’s the rate? A: Sixty dollars a night, including breakfast. B: All right. Task: You come to a hotel and ask for a single room with a good view.
Task Four A: Can I help you? B: I’d like to book a double room for two nights. A: I’m awfully sorry. We don’t have any room available now. We usually have high occupancies (占用) in the peak season. B: No problem, I’ll try some other hotels. Task: Your booking of a hotel room is denied for the peak season.
Task Five A: Good morning. I would like to check out. B: OK. Please tell me your room number. A: I’m in Room 1003. B: Yes, Mr. Williams. You checked in last Friday. That’s seven days. A: Yes. B: Let’s look at your bill. At thirty dollars per night, that’s 210 dollars. A: That’s right. May I pay by traveler’s check? B: Of course. Task: Check out of a hotel after a week’s stay there.
Exercise 1 Put In Use Exercise 2 Exercise 3
Exercise 1 1 Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with your partner by filling in the Y=You R=Receptionist blanks. Y: I’d like to book a single room with shower for my friend, Mr. George Smith. day R: All right. On which_____, please? Y: On the 20 th of this month. staying R: How long will he be_________? a week Y: I’m not quit sure , but it could be about_______. a room R: Then we can confirm_______from the 20 th to the 27 th. charge Y: Fine. How much do you_______for a single room with breakfast? hotel cost R: For a single for one night, the _______would be 380 yuan. deposit Y: Shall I leave a_______? before R: No, but remember to confirm it_______your friend comes. Y: All right.
Exercise 2 2 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided. Y=You R=Receptionist
R: Good evening! Welcome to Village Inn. What can I do for you? I have a reservation with you Y: _____________. （我在这儿预定了房间。） R: May I have your name , please? Y: I’m Tom Addison. R: Yes, Mr. Addison. You have made a reservation for one single room. ________________? （我可以看一下您的护照吗？） May I have a look at your passport Y: Here you are. Would you please fill out the registration form R: _____________________. （请您填一下这张登记表好吗？） Y: Here it is. Is it all right? Here are the key to Room 5012 and the key card R: Yes, thanks. _____________________. （这是 5012房的钥匙卡。） Y: Can I go to my room now? The bell-man will show you the way R: Sure. ________________. （接待员会给您带路的。） Y: Thanks.
=You =Mr. Smith Exercise 3 3 Imagine you are checking out at a hotel. Play your role according to the clues given in the brackets. Y=You R=Receptionist
R: Good morning. Can I help you, sir? Y: ___________. （表示要结帐。） I would like to check out. R: Ok. Would you please tell me your name and your room? Y: Nancy Birley, Room 4608. You checked in three days ago. R: Yes , Miss Birley. ______________（说明客人是三天前入 住的。） How much is the rate/rent per night? Y: That’s all right. _______________ （ 询问每晚的房费 是多少。） R: $59 per night. You stayed here for 3 days, that is 177. How are you going to pay, in cash or by credit card ? ___________________ __ （询问客人如何付款。） Y: In cash, please. Here you are, $200. R: Thank you. ___________ (向客人交代所找的零钱。） Here is the charge , $23.
A=Questions B=Responses Data Bank A: What can I do for you? B: I’d like to make a reservation, please. A: May I help you? B: I’d like to reserve a single room for one night. A: What kind of room do you want / like? B: I would like a single room with bath. A: May I book a single room in your hotel? B: I would like to stay here for two nights. A: Could we book two double rooms for this weekend? B: We have a double room with bath available. A: May I reserve a suite on the third floor till Friday? B: We have a single room with a good view for you.
A= Questions B= Responses A: Are there any rooms available tonight? B: Sorry, we don’t have such a room with a balcony / bath. A: May I go to my room now? B: The bellboy will show you to the room. A: What is the price of the single room? B: You may pay by check or in cash. A: What is the room rate per night? B: Of course we accept traveler’s checks. A: What is the daily price here? B: We would like to pay by credit card. A: Do I need to send you the deposit? B: You must leave a deposit of $30. A: How would you like to pay, in cash or by credit card? B: I am sorry, sir. All our rooms are fully engaged.
A= Questions B= Responses A: Is breakfast included? B: Fifty dollars a night, including breakfast. A: Does the charge include everything? B: The charge includes only the bed and breakfast. A: Can I have supper here? B: You can have supper here. The dining room is open until midnight. A: When shall I check out? / What is the check out time? B: You may check out before 12: 00 p. m.
Applied Writing 1. Read and Stimulate 2. Stimulate and Create
Sample 1 Read and Simulate 1 Read the following two samples of emails and learn to write your own. THE UNION CLUB APPLICATION FOR ROOM RESERVATION PURDUC MEMORIIAL UNION WEST LAFAYETTE, INDIANA 47906 -3584 Telephone (756)494 -8900 Reservation (800) 320 -6291 www. hotel. purdue. Edu
PLEASE RESERVE FOR: (Please print. If children included, please list names and ages. ) NAME(S) Nancy Brown STREET 100 Cannon Hill Road CITY, STATE Cincinnati, OHIO ZIP CODE OH 45029 PHONE NUMBER 513 -979 -2600 Check out hour: 1: 00 p. m. If we are unable to confirm ALL of the rooms as requested do you wish us to confirm those that are available? ______Yes ______ No Room reservations are cancelled at 6 p. m. unless guaranteed or held by advance deposit.
Room Type (CIRCLE PREFERENCE) TWO DOUBLE BEDS-DELUXE DOUBLE BED & TWIN BED QUEEN BED LUXURY SUITES 2 3 4 5 Number of Persons and Price 1 2 3 4 $94. 00 $104. 00 $111. 00 $120. 00 $78. 00 $85. 00 $93. 00 ----- $78. 00 $85. 00 -------------- $180. 00 $290. 00 ----- Family rate for children with parents: same room, no extra charge; two rooms, single rate each room. Please limit individual request to maximum of three per weekend. If you fell that your request needs further explanation, please attach a separate note. Please mail completed form to The Union Club, Reservations, Purdue Memorial Union, West Lafayette, IN 479063584
Read and Simulate Sample 2 Hotel Reservation Card Guest’s name: David Smith Check in: 3/5/2002 Room type: single Room rate: US$169. 00 per night Payment: Credit Card (Number: 537 496 823549) Travel agent: Susan Brown Agent’s fax number: 021 -40508462
Simulate and Create Suppose you are traveling abroad in a group and you are asked to help your Chinese friends to fill in the following form. Practice this with your classmates. HOSTEL ACCEPTANCE FORM (Please return form to : Residential Services) NAME IN FULL: __________________________ TITLE: _________________________ COURSE TITLE IN FULL: _______________________ SMOKE /NON-SMOKE (Please state your preference. Please note we cannot always provide the room of your choice. ) I intend to accept or not accept the offer of a place in Walsall Halls for the 2002/2003 session.