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m. Libraries: Delivering Library Services and Content to Mobile Users Joan K. Lippincott Coalition m. Libraries: Delivering Library Services and Content to Mobile Users Joan K. Lippincott Coalition for Networked Information ASERL Fall Meeting Charleston, SC November 18, 2009

Coalition for Networked Information (CNI) Founded in 1990 by ARL and EDUCAUSE Mission: accelerate Coalition for Networked Information (CNI) Founded in 1990 by ARL and EDUCAUSE Mission: accelerate progress in digital information related to research and education 200+ member institutions Executive Director Clifford Lynch www. cni. org Subscribe to cni-announce

It’s a Mobile World 93. 9% of freshmen own a laptop 66% of college It’s a Mobile World 93. 9% of freshmen own a laptop 66% of college students own an Internet-capable cell phone 71% of teens 12 -17 owned a cell phone in 2008 compared to 45% in 2004 http: //www. flickr. com/photos/shapeshift/707543617/ ECAR Study of Undergrad Students and IT, 2009; Pew Internet, “Teens and Mobile Phones, ” 2009

E-book readers are taking off Kindle sales of a recent bestseller by Dan Brown E-book readers are taking off Kindle sales of a recent bestseller by Dan Brown topped print sales at Amazon http: //www. people. com/people/article/0, , 20305267, 00. html http: //www. flickr. com/photos/ericrice/3351068601/

People of all ages are tweeting… http: //blog. searchenginewatch. com/090408 -122803 People of all ages are tweeting… http: //blog. searchenginewatch. com/090408 -122803

The mainstream press is producing mobilecompatible versions of content The mainstream press is producing mobilecompatible versions of content

Veteran newswoman Cokie Roberts says… “…journalists depend on libraries and librarians for information and Veteran newswoman Cokie Roberts says… “…journalists depend on libraries and librarians for information and facts. The library of today might be in your cell phone instead of going to the building… but we need the people in the building to get it to the cell phones…The people actually doing the work and the research are still in libraries. ” American Libraries , May 2009 http: //www. flickr. com/photos/ala_members/3620128740/

Will your library meet the challenge? Provision of content configured for mobile devices Provision Will your library meet the challenge? Provision of content configured for mobile devices Provision of services for mobile device users Promotion of content and services - so potential users are aware http: //www. flickr. com/photos/olliesphotos/333193604/

Today’s Talk: Will Libraries Mobilize? Understanding users Developing a cohesive strategy Collaborating with others Today’s Talk: Will Libraries Mobilize? Understanding users Developing a cohesive strategy Collaborating with others http: //www. flickr. com/photos/jblyberg/2073940586/

I. Understanding Users “Just a typical college campus” http: //www. flickr. com/photos/pa rtsnpieces/445581635/ “What’s I. Understanding Users “Just a typical college campus” http: //www. flickr. com/photos/pa rtsnpieces/445581635/ “What’s in my bag? ” http: //www. flickr. com/photos/lu chilu/378429678/

Responding to users: the environment is changing Moving from communication to information devices Major Responding to users: the environment is changing Moving from communication to information devices Major universities have a presence in i. Tunes U. Nielsen reports a 52% increase in mobile subscribers watching video on a mobile phone 2008 -9

Kids “consider their mobile phone to be their best friend. ” If you had Kids “consider their mobile phone to be their best friend. ” If you had to give up all but one device desktop computer, laptop, MP 3, tv, game console, mobile phone which would you keep? US & UK kids chose mobile phone http: //www. flickr. com/photos/studentsforhumanity/3522628341/ Mobile Life Report 2008 www. mobilelife 2008. co. uk

While technology skills vary… 67% of students in grades 9 -12 maintain a personal While technology skills vary… 67% of students in grades 9 -12 maintain a personal website When asked what they do regularly with technology for schoolwork, 27% of K-12 students said they create slideshows, videos, and/or webpages K-12 students want to use their own devices in learning Project Tomorrow http: //www. tomorrow. org/speakup

Students in professional programs are key target populations Harvard Medical School survey of students Students in professional programs are key target populations Harvard Medical School survey of students 2007 52% own a PDA Application with most use: reference info with 26% of respondents; only 6% subscribe to podcasts As reported in “Waiting on the Wave, ” Campus Technology, March 2007 http: //campustechnology. com/articles/452441

Most students will go into careers where they will use technology and produce digital Most students will go into careers where they will use technology and produce digital content every day…and they will increasingly use mobile devices http: //www. flickr. com /photos/janet_powell/ 303262305/

Do our users want mobile environments that are: Personal Social Simple Practical Fun And Do our users want mobile environments that are: Personal Social Simple Practical Fun And can libraries deliver them?

Models for understanding user populations and assessing needs Two studies published by ACRL and Models for understanding user populations and assessing needs Two studies published by ACRL and available for free download

II. What do you think of when you hear the words “mobile” and “libraries”? II. What do you think of when you hear the words “mobile” and “libraries”? Typically Access to library hours, catalogs, etc. via a mobile phone SMS text messaging to-from reference staff But, there is more…

Developing a cohesive strategy Bringing together Library general information Patron records Reference transactions Information Developing a cohesive strategy Bringing together Library general information Patron records Reference transactions Information literacy podcasts and videos Access to services - booking group rooms Access to catalogs, indexes, abstracts Access to citation tools

Developing a cohesive strategy Access to digital content configured for mobile devices Library owned Developing a cohesive strategy Access to digital content configured for mobile devices Library owned or licensed Freely available on the web Geo-spatially linked information Loan of devices New technologies - what’s next? Social networking? QR Codes?

Many libraries have prototype services…we can learn from their experience Reference available via chat, Many libraries have prototype services…we can learn from their experience Reference available via chat, SMS Information literacy podcast tutorials Clickers in information literacy classes Catalog, patron record, call number, computer availability information available for mobile phones Provision of ILL content on Kindles Loan of mobile devices

Bringing it together Bringing it together

Bringing it together Bringing it together

Scholarly resources are emerging: ar. Xiv for the i. Phone Scholarly resources are emerging: ar. Xiv for the i. Phone

Libraries are using institutional content in creative ways Digital images from Special Collections at Libraries are using institutional content in creative ways Digital images from Special Collections at Duke NC State U. - Locationaware campus tour linked to map with geotagged placemarks associated with images from Special Collections

Where do these mobile-accessible resources fit in your plan? World Cat Mobile Google Book Where do these mobile-accessible resources fit in your plan? World Cat Mobile Google Book Search Mobile Ref. Works Mobile Blackboard Audiobooks for Ipods, Iphones, and MP 3 players IEEE Xplore database J American Chemical Society (beta) ITunes U Podcasts from research & education institutions

And we will see new services emerge… QR codes can link locations, books, etc. And we will see new services emerge… QR codes can link locations, books, etc. to web pages with additional information, links to social networking sites, or phone nos. Ramsden, A. , Jordan, L. , 2009. Are students ready for QR codes? Findings from a student survey at the University of Bath. Working Paper. University of Bath. http: //opus. bath. ac. uk/12782/ http: //www. flickr. com/photos/cocreatr/2211459923/

Services via Twitter Services via Twitter

Some libraries also serve as a main campus resource for device information Comparison of Some libraries also serve as a main campus resource for device information Comparison of mobile devices Workshops Help Desk support

Some may offer re-charging stations for devices - grad student lockers U. Colorado Some may offer re-charging stations for devices - grad student lockers U. Colorado

Promoting Services: Arizona State U. Library Channel Promoting Services: Arizona State U. Library Channel

Promoting Services: Western Illinois U. Libraries Text Me service In the online catalog, users Promoting Services: Western Illinois U. Libraries Text Me service In the online catalog, users can click on “text me this call no. , ” input a cell phone no. , and the call no. is sent to the user’s phone Promoted through video on You. Tube http: //www. youtube. com/watch? v=2 yjlz 1 z. Z 1 c. U

Cornell Mann Library Cornell Mann Library

Pilot services in the context of an overall plan http: //www. flickr. com/photos/jasonyungny/2555631888/ Pilot services in the context of an overall plan http: //www. flickr. com/photos/jasonyungny/2555631888/

III. Collaborating with others Partnerships within the library Partnerships with academic or IT units III. Collaborating with others Partnerships within the library Partnerships with academic or IT units University-wide partnerships

Partners within the library IT or Systems Developing platforms; implementing solutions Reference Planning and Partners within the library IT or Systems Developing platforms; implementing solutions Reference Planning and delivering services; selecting content Departmental liaisons Keeping abreast of department initiatives or requirements

Partners within the library Special collections Developing campus-driven applications Access services Loaning equipment and Partners within the library Special collections Developing campus-driven applications Access services Loaning equipment and content Administrators Developing a planning process Acquiring or reallocating resources Getting a seat at the institutional table

Silos will not lead to a cohesive environment for users Silos will not lead to a cohesive environment for users

How will libraries interface with initiatives like these? At Indiana U. , business grad How will libraries interface with initiatives like these? At Indiana U. , business grad students are offered discounts on Blackberry smartphones At U. Missouri, journalism students are required to buy an Iphone or Ipod Touch As reported in Chronicle of Higher Ed, May 22, 2009

Partnership: Academic/Library/IT Physician Assistant Graduate Program 2007 Smartphone pilot working with IT and Library; Partnership: Academic/Library/IT Physician Assistant Graduate Program 2007 Smartphone pilot working with IT and Library; now full implementation 3 key applications including Merck Manual

Is your institution developing a plan for mobile device users? http: //www. flickr. com/photos/cogdog/2904234291/ Is your institution developing a plan for mobile device users? http: //www. flickr. com/photos/cogdog/2904234291/

No. of Key Institutional Web Services Made Available for Handheld Devices 44% of higher No. of Key Institutional Web Services Made Available for Handheld Devices 44% of higher education institutions said “None” 40% of higher education institutions said “A Few” 40% identified “mobile communications” as an area of importance in their technology strategic plan “Spreading the Word: Messaging and Communications in Higher Education, ” EDUCAUSE Center for Applied Research, 2009

The Report Concludes: “our research reveals a troubling lack of preparation by higher education The Report Concludes: “our research reveals a troubling lack of preparation by higher education to handle the growing demand for mobile services. ” “Spreading the Word: Messaging and Communications in Higher Education, ” EDUCAUSE Center for Applied Research, 2009

Some universities are developing mobile portals Some universities are developing mobile portals

These portals may or may not include the library An ECAR study listed 11 These portals may or may not include the library An ECAR study listed 11 core campus activities where there might be use of mobile strategies (e. g. registration, teaching, safety) but no mention of the library “Spreading the Word: Messaging and Communications in Higher Education, ” EDUCAUSE Center for Applied Research, 2009 There are reports of campus strategies which do include libraries, e. g. MIT, U. San Diego, U. Illinois U-C, and others

Ensure your seat at the table http: //www. flickr. com/photos/chemheritage/3440962595/ Ensure your seat at the table http: //www. flickr. com/photos/chemheritage/3440962595/

Some Institutional Policy and Infrastructure Issues What platforms will be supported; will any devices Some Institutional Policy and Infrastructure Issues What platforms will be supported; will any devices be required? Who will make these decisions for the institution? Who will provide technical support for users? Who will select, license, and fund content for mobile devices? Will this give your institution a competitive advantage?

Now Is the Time… To study your local environment and users To institute pilot Now Is the Time… To study your local environment and users To institute pilot projects To ask students to develop library apps To participate in institutional planning To promote awareness of your efforts to your user community To disseminate information about your successes and problems To fully participate in the mobile revolution

Thank You! Resources Lippincott, Joan. “Mobile Technologies, Mobile Users. ” ARL: A Bimonthly Report. Thank You! Resources Lippincott, Joan. “Mobile Technologies, Mobile Users. ” ARL: A Bimonthly Report. No. 261, Dec. , 2008. http: //www. arl. org/resources/pubs/br/br 261. shtml “Mobile Reference: What Are the Questions? ” Reference Librarian 2009 (Forthcoming) Sheehan, Mark and Judith Pirani. “Spreading the Word: Messaging And Communications in Higher Education. ” Boulder, CO: EDUCAUSE Center for Applied Research, Vol. 2, 2009. www. educause. edu/ecar M-libraries wiki http: //www. libsuccess. org/index. php? title=M-Libraries Note: All photos used from flickr have Creative Commons licenses Contact: [email protected] org