Loss Prevention Auditing Safety Conference 2009 Title

Loss Prevention, Auditing & Safety Conference 2009 Title Sponsor:

Loss Prevention Certification Gene Smith

The Loss Prevention Foundation The mission of the Loss Prevention Foundation (LPF) is to advance the loss prevention profession by providing relevant, convenient and challenging educational & informational resources.

LPF History • The Loss Prevention Foundation is a not for profit organization founded in 2006, by industry leading professionals to serve the loss prevention industry. • We are governed by a 28 member board of LP professionals and solution providers • Certification developed by over 200 Loss Prevention Professionals from 75 companies!

LPF Association Partners • CFI (Center for Interviewer Standards & Assessment) • FMI (Food Marketing Institute) • Hospitalitylawyer. com • I. O. B. S. E. (International Organization of Black Security Executives) • NFSSC (National Food Service Security Council) • RILA (Retail Industry Leaders Association) • RCC (Retail Council of Canada)

LPF Partners • • • ADT Agilence Bass Security Choice. Point/Lexis. Nexis Diebold Enabl-u HSM IBM Insta. Key Kenstan KPMG • • • Loss. Prevention Magazine March Networks National Glass Service Group National Retail Systems Palmer Reifler & Associates Real-Time Intelligence Secure-Tec Security Resources Tag Company Vector Security Wonderlic

LPF Board of Directors § § § 7 Frank Johns, A. C. Moore, (Chairman) Bill Turner, Nike (Treasurer) Brad Brekke, Target Trevor Brown-Lexis. Nexis Patti Feltz, Polo Ralph Lauren Nathaniel Fry, IBM Michael Grady, Vector Security Mike Lamb-The Home Depot Jim Lee, LP Magazine Kevin Lynch, ADT Security Paul Jones, RILA Bob Mac. Lea, TJX Companies • • • • Doug Marker, Michael’s Stores Kevin Mc. Menimen, Enabl-u Monica Mullins, Wal-Mart Libby Rabun, Auto. Zone Tim Shipman, Food Lion, LLC Gene Smith- LP Foundation Paul Stone, Best Buy Co. , Inc. Claude Verville, Lowe’s Kevin Valentine, Sterling Jewelers Al Voels, KPMG Stan Welch, J C Penney Keith White, Gap, Inc Chet Young, Walgreen’s

LPF Components • Two tiered certification program • LPQ (LPQualified) • LPC (LPCertified) • Membership program offering on line educational resources

Loss Prevention Foundation Academic Committee • Eastern Kentucky University • Loyola University • North Carolina Central University • Northeastern University • Northern Michigan University • Rutgers University • University of Florida • University of Houston • University of North Alabama • University of North Carolina

Overall Synopsis • The LPQualified (LPQ) is a certification that was designed to be a benchmark education for entry level Loss Prevention professionals, or for those who are interested in entering the loss prevention profession. • Who is it designed for? Loss Prevention Managers, Supervisors, Store Managers, College Students, Select Hourly Employees or for those who are interested in entering the loss prevention profession. It is also an excellent refresher course for District LP Managers. 10

Initial Content Development AAFES Academy Sports & Outdoors Ace Hardware Auto. Zone Babies R Us Best Buy Bob’s Stores Cingular CVS Dick’s Sporting Goods Dollar General Food Lion Gap Guess? H&M HEB Home Depot JC Penney KB Toys Kellogg's Limited Brands L. L. Bean Lowe’s Macy’s Michael’s NEXCOM NIKE Office Depot Orchard Supply Pathmark PEPBOYS Safeway Target TJX Walgreens Wal-Mart

LPQ Exam Question Committee § Specially selected LP Professionals § Contracted Knapp & Associates, lead by Ph. D’s-prior retail certifications § Members specially trained then tasked with writing questions based on the criteria givenpsychometrics § Content was weighted & validated 12

LPQ Exam Question Committee § 20 +professionals § Contracted Knapp & Associates, lead by Ph. D’s-certification experts- retail oriented (LPC-Dr. Arnold) § Members specially trained then tasked with writing questions based on the criteria given-psychometrics § Sections were weighted & rated 1 3

“LPQ” q Module 1 - Retail Environment q Module 3 – Loss Prevention Basics & Tools § § § § § q Module 2 - Becoming a Successful Business Person § A Professional Approach Foundations of Loss § Ethics & Conduct Prevention § What you should Expect Basic Retail Business § Career Growth Operations The Causes Behind the § Communication Skills § Building Relationships Loss § Diversity Shrink Awareness Establishing a Controlled § Harassment Awareness § Conflict Resolution Environment Workplace Safety LPQualified 14 Vocabulary & Terminology External Theft Interviewing as a Tool Civil Recovery & Restitution Courtroom Procedures Physical Security Conflict Resolution Auditing Employment Screening Crisis Management & Emergency Response

LPQ Facts § § § 500 +pages of text 65 Video demonstrations & 498 pictures 3 modules-25 sections 40 hours (average) to complete on line 75 companies & 170 Loss Prevention Professionals Academic credits - 3 credits towards Masters Degree § New site includes Explorer, Netscape, Macintosh, Touch Phone and i. Phone formats

LPM “LPQ” Certified Candiates § LPF Academic Committee-Affiliates § Alpha Phi Sigma § ACJS Conference § RILA & Loss. Prevention Magazine § LPF Website listings-posting names

LPC § The LPCertified is a certification that was designed as advanced education for loss prevention management and executives, such as; LPM’s with 3+ years experience, DLPM's, RLPM's, etc. § Anyone who desires to further their career in the loss prevention field.

“LPC” q Module 1 - Leadership Principles § § LPCertified q Module 2 - Business Principles People Leadership § Building an Effective Ethical Standards Program Personal Development § Financial Analysis & Building and Leveraging Accounting Relationships § Building Operating Plans § Managing Vendor Resources § Protection of Critical Data and Privacy § Principles of Regulatory Guidelines 18 q Module 3 – Loss Prevention Operations § § § Building an LP program Investigations Data Analysis Operational & Shrink Control Organized Retail Crime Pharmacy

“LPC” q Module 4 - Safety & Risk Management § Safety Management § Senior Leadership § Risk Control and Safety Committees § Program Elements § OSHA § Accident Reporting § Fire Protection § Special Issues § Risk Management § Techniques to Manage Risk § Business Hazards § Insurance § Claims Management § Litigation 19 LPCertified q Module 5 - Crisis Management § § § q Module 6 - Supply Chain § Flow of merchandise Preparedness § In-transit potential for loss Response & security measures Recovery § DC Potential opportunities After action report for loss & security measures Business continuity § Internal & External Resources & Relationships Partnerships § Compliance (High level awareness) § Business Disruption (impact of loss/detention on supply chain)

LPC Facts § § § 1200 pages of text first three modules Video demonstrations & pictures 6 modules-41 sections 100 hours (average) to complete on line 75 companies & 170 Loss Prevention Professionals § Academic credits – 3+ Masters Level

Accomplishments § § LPQ & Exam launched in fall 2008 LPC will be launched in 2009 International expansion Complete Membership Program & Benefits § Career Center, Education Center, College Center, Best Practices Center § Comprehensive Academic Awareness Initiative § Academic credits § Scholarship Program

How does it work? § Delivered online 24 -7 § One year to finish § Proctored exams at remote locations § Measures knowledge of core competencies § Certification Certificate issued § LPQ & LPC certified professionals listed on LPF website for employment verification

LPQ Exam Committee § § Not mandatory to purchase LPQ Validated Question Writing Committees work Directed by Knapp & Associates Three Ph. D’s present along with Directors, Corporate Trainers & RLPM’s § Exam criteria established to create a 100 question exam based upon the LPQ content

WHY SHOULD YOU GET CERTIFIED § § § § Invest in your education! Increase your marketability in difficult economic times! Put yourself above your competition! Add LPQ/LPC designation to your name & resume! Improve your potential to get promoted! Demonstrate your understanding of core competencies! Demonstrate your desire to learn! Enhance your performance by gaining knowledge!

LPQ Exam Registration § Administered at proctored locations throughout the country by our test facilitator Comira § Register on-line at: http: //losspreventionfoundation. org/lpqexam. html § Based upon LPQ courseware-100 questions § The exam is offered at different times throughout the year. § LPQ EXAM SCHEDULE § February 2 – April 24, 2009 § June 1 – July 31, 2009 § September 1 – October 31, 2009

LPF Membership 2 6

Program Costs § Certification § LPQ $495 + $250 (exam fee) § LPF members receive a 20% discount on coursework § LPC $1195 + $? ? ? (exam fee) § LPF members receive a 20% discount on coursework § § § 2 7 Annual Membership - $149/year Price Reduction $99 Two Year Membership - $275 Charter Membership - $795 for life (limited time only) Student Membership - $49 www. losspreventionfoundation. org

More Information § Kelly Durham kelly. durham@losspreventionfoundation. org 704 -405 -4404 or § Gene Smith gene. smith@losspreventionfoundation. org 704 -837 -2521 § www. losspreventionfoundation. org 2 8