Look no pen Managing referrals electronically Janine Carter

Look, no pen!! Managing referrals electronically Janine Carter, HIMAA 2005

GHICTA Grampians Health Information & Communications Technology Alliance n Based in Ballarat, Western Victoria n Includes 12 public hospitals and three primary care partnerships n

RIMS Context n Connecting Care service directory and e-referral system n Primary Care Partnerships n Service Coordination Tool Templates (SCTT)

RIMS Project Team Health Information Manager n Systems Developer n Social Worker n PCP representatives n Grampians CIO n BHS IT Manager n Reports to GHICTA Management Committee

Goals of RIMS Facilitate referral procedure n Eliminate duplicate data entry n Intuitive tool n Easy to use n Statistical information n Seamless transfer of information n

Trial Ballarat Health Services – rehabilitation unit n 12 weeks n Six service agencies n Social work, occupational therapy and nursing n User survey n Enhancements n

Survey Results Positive functionality rating n Positive screen design rating n Access to user manuals n Additional training n Access to computers n Positive impact on process n

Benefits Interface with PAS n Data defaults across referrals n Standardised content n Form wizards n Flexible form design n Analysis of referral activity n Service provider directory details n Multiple transmission methods n Access to referral information n

Change Issues Pre-existing Connecting Care experience n “Computer-phobia” n Using and updating PAS information n PC & printer access n

Change Management Highlight benefits n Discuss impact on processes n Be motivational & excited n Encourage & encourage more n Realistic expectations n Rewards n Acknowledge system shortfalls n Be available to help n Recognise stress n

Deployment n Currently in all subacute units of Ballarat Health Services n Grampians region – acute and community health

Development n Increased security features n Interface to other systems using messaging standards n Improved user configuration

Further Information Janine Carter 03 53206426 janinec@bhs. org. au