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Lodge Leadership – Part 2 House Committee Operations Lodge Leadership – Part 2 House Committee Operations

Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, or increase, Lodge Membership and Social Quarters business 2 11/17

Lessons Lesson 1: Key Responsibilities of the House Committee Lesson 2: Keeping the Social Lessons Lesson 1: Key Responsibilities of the House Committee Lesson 2: Keeping the Social Quarters Community Friendly Lesson 3: Financial Reports Lesson 4: Customer Service/Member Service 3 11/17

House Committee Operates the Social Quarters Jurisdiction over All Social Activities Terms Issued by House Committee Operates the Social Quarters Jurisdiction over All Social Activities Terms Issued by Supreme Council and General Governor 4 11/17

House Committee All Aspects of Social Quarters Condition and Maintenance Supplies Inventory Income and House Committee All Aspects of Social Quarters Condition and Maintenance Supplies Inventory Income and Expenses Members – Access and Conduct 5 11/17

Officers Governor Administrator Treasurer of the HC Trustee(s) of the HC Junior Governor Committee Officers Governor Administrator Treasurer of the HC Trustee(s) of the HC Junior Governor Committee Member Prelate Committee Member Junior Past Governor 11/17 Secretary of the HC Treasurer 6 Chairman of the HC Committee Member

Mission of Moose International 7 11/17 Mission of Moose International 7 11/17

Key Responsibilities Good Business Practices Sound Financial Management 8 11/17 Key Responsibilities Good Business Practices Sound Financial Management 8 11/17

Duties Set Rules and Regulations Establish a Budget Set Business Hours Set Employee Wages, Duties Set Rules and Regulations Establish a Budget Set Business Hours Set Employee Wages, Salaries and Benefits Set Prices 9 11/17

Duties Inspect SQ & Equipment Inventory Social Quarters Merchandise Enforce Decorum House Committee Report Duties Inspect SQ & Equipment Inventory Social Quarters Merchandise Enforce Decorum House Committee Report Alcohol Server Certification 10 11/17

Meetings Two Per Month Separate from the Lodge Board of Officers Confidential Invitation Only Meetings Two Per Month Separate from the Lodge Board of Officers Confidential Invitation Only 11 11/17

Social Quarters Administrator or Social Quarters Manager Carry Out the Directives of the House Social Quarters Administrator or Social Quarters Manager Carry Out the Directives of the House Committee 12 11/17

Social Quarters Officers Only have Authority While in a House Committee Meeting Officers - Social Quarters Officers Only have Authority While in a House Committee Meeting Officers - No Authority in Social Quarters Officer of the Day 13 11/17

Social Quarters Officer Who Orders a Drink No More Authority than Any Other Member Social Quarters Officer Who Orders a Drink No More Authority than Any Other Member 14 11/17

Fraternal Society Internal Revenue Code ( Fraternal Society Internal Revenue Code ("IRC") 501(c)(8): Fraternal Society The Lodge System Two Active Entities: A Parent Organization and A Subordinate Benefits to the Members 15 11/17

Private Policy Protect the Rights of Your Lodge Our Fraternity To Remain a Private Private Policy Protect the Rights of Your Lodge Our Fraternity To Remain a Private Organization 16 11/17

Private Policy House Committee's Responsibility to Understand Enforce General Laws Are Designed to Keep Private Policy House Committee's Responsibility to Understand Enforce General Laws Are Designed to Keep Us in Compliance with IRS 17 11/17

Private Policy How do You Tell the Difference Between Members and Guests? 18 11/17 Private Policy How do You Tell the Difference Between Members and Guests? 18 11/17

Qualified Guest 1. Potential Member 2. Family Member / Spouse 19 11/17 Qualified Guest 1. Potential Member 2. Family Member / Spouse 19 11/17

Qualified Guest Which of these is a Potential Member and which are Qualified Guests? Qualified Guest Which of these is a Potential Member and which are Qualified Guests? 20 11/17

Social Quarters Manager Alcohol Server Certification Anyone Who Serves Alcohol Employee or Volunteers Recommend Social Quarters Manager Alcohol Server Certification Anyone Who Serves Alcohol Employee or Volunteers Recommend the Officers also take Class 21 11/17

Underage Drinking Comply with Laws! Check ID’s!!! 22 11/17 Underage Drinking Comply with Laws! Check ID’s!!! 22 11/17

Officer Responsibility Support Your Staff They are Protecting You! 23 11/17 Officer Responsibility Support Your Staff They are Protecting You! 23 11/17

Decorum and Discipline Members are Expected to Behave Themselves If Not, SQM May Remove Decorum and Discipline Members are Expected to Behave Themselves If Not, SQM May Remove From Premises Officers do not have that power Privileges suspended till HC meets and votes 24 11/17

Decorum and Discipline Member entitled to hearing NOT a Trial Can Bring witnesses on Decorum and Discipline Member entitled to hearing NOT a Trial Can Bring witnesses on their behalf Member of LOOM or WOTM 25 11/17

Decorum and Discipline Only applies to that Lodge Cannot Prevent from Attending Lodge or Decorum and Discipline Only applies to that Lodge Cannot Prevent from Attending Lodge or Chapter Meeting Can Appeal to Gen Gov if suspended 26 11/17

Decorum and Discipline A Guest is NOT entitled to a hearing Expelled Member Not Decorum and Discipline A Guest is NOT entitled to a hearing Expelled Member Not allowed in ANY Social Quarters 27 11/17

Decorum Rate the Scenarios on Page 17 1 = Ignore the Behavior 5 = Decorum Rate the Scenarios on Page 17 1 = Ignore the Behavior 5 = Remove From Premises – HC meeting 9 = Call the Police / Expulsion 28 11/17

Community Relations Lodge Exists within the Community Be a Part of that Community Build Community Relations Lodge Exists within the Community Be a Part of that Community Build Goodwill 29 11/17

Community Relations Be a Part of that Community Not a Detriment What are some Community Relations Be a Part of that Community Not a Detriment What are some Don’ts? 30 11/17

Community Relations Keep Relations Positive What are some Dos? 31 11/17 Community Relations Keep Relations Positive What are some Dos? 31 11/17

Financial Reports Business Reports Chart of Accounts Balance Sheet Profit and Loss 32 11/17 Financial Reports Business Reports Chart of Accounts Balance Sheet Profit and Loss 32 11/17

Financial Reports Verify: Income Expenses 33 11/17 Financial Reports Verify: Income Expenses 33 11/17

Financial Reports Analyze Act 34 11/17 Financial Reports Analyze Act 34 11/17

Business Reports 35 11/17 Business Reports 35 11/17

Business Reports 36 11/17 Business Reports 36 11/17

Reading Reports What are Things You Own? These are Assets 1000 Account Numbers 37 Reading Reports What are Things You Own? These are Assets 1000 Account Numbers 37 11/17

Reading Reports What are Things You Owe? These are Liabilities 2000 Account Numbers 38 Reading Reports What are Things You Owe? These are Liabilities 2000 Account Numbers 38 11/17

Reading Reports Net Worth = Net Value Assets – Liabilities = Equity These are Reading Reports Net Worth = Net Value Assets – Liabilities = Equity These are Equity Accounts 3000 Account Numbers 39 11/17

Balance Sheet 40 11/17 Balance Sheet 40 11/17

Balance Sheet 41 11/17 Balance Sheet 41 11/17

Reading Reports What Money Do You Collect as Part of Business? This is Income Reading Reports What Money Do You Collect as Part of Business? This is Income 4000 Account Numbers 42 11/17

Reading Reports What Money Do You Spend as part of Business? These are Expenses Reading Reports What Money Do You Spend as part of Business? These are Expenses 5000 Account Numbers 43 11/17

Profit & Loss 44 11/17 Profit & Loss 44 11/17

Profit & Loss 45 11/17 Profit & Loss 45 11/17

Reports Exercise Teams Line up in Front of Their Table Tent Cards & Account Reports Exercise Teams Line up in Front of Their Table Tent Cards & Account Cards on Table Place 1 Account Card in Front of Correct Tent Card • Can Either Play New Card, or • Move Card That’s Been Placed Wrong 46 11/17

Profitability Why do we need money at the Lodge? How do we make money Profitability Why do we need money at the Lodge? How do we make money at the Lodge? How much money should we make? How do we make sure we make enough? 47 11/17

Profitability Income – Cost of Goods Sold = Gross Profit 48 11/17 Profitability Income – Cost of Goods Sold = Gross Profit 48 11/17

Profitability I Need 5 Volunteers 49 11/17 Profitability I Need 5 Volunteers 49 11/17

Profitability Gross Profit – Fixed Expenses = Net Profit 50 11/17 Profitability Gross Profit – Fixed Expenses = Net Profit 50 11/17

Profitability What Are Fixed Expenses? Costs Not Directly Related to Number of Sales 51 Profitability What Are Fixed Expenses? Costs Not Directly Related to Number of Sales 51 11/17

Profitability Break Even Point Units to Sell = (Net Profit + Expenses) (Price – Profitability Break Even Point Units to Sell = (Net Profit + Expenses) (Price – Cost) 52 11/17

Profitability • Income 2000 Cans @ $1. 50 = $3000. 00 • COGS 2000 Profitability • Income 2000 Cans @ $1. 50 = $3000. 00 • COGS 2000 Cans @ $0. 60 = $1200. 00 • Gross Profit • Expenses • Net Income 53 11/17 $1800. 00 = $1900. 00 = -$ 100. 00

Profitability • Income 2112 Cans @ $1. 50 = $3168. 00 • COGS 2112 Profitability • Income 2112 Cans @ $1. 50 = $3168. 00 • COGS 2112 Cans @ $0. 60 = $1267. 20 • Gross Profit • Expenses • Net Income 54 11/17 $1900. 80 = $1900. 00 = $ 0. 80

Profitability • Income 1653 Cans @ $1. 75 = $2892. 75 • COGS 1653 Profitability • Income 1653 Cans @ $1. 75 = $2892. 75 • COGS 1653 Cans @ $0. 60 = $ 991. 80 • Gross Profit • Expenses • Net Income 55 11/17 $1900. 95 = $1900. 00 = $ 0. 95

Profitability • Income 2000 Cans @ $1. 75 = $3500. 00 • COGS 2000 Profitability • Income 2000 Cans @ $1. 75 = $3500. 00 • COGS 2000 Cans @ $0. 60 = $1200. 00 • Gross Profit • Expenses • Net Income 56 11/17 = $2300. 00 = $1900. 00 = $ 400. 00

Customer Service / Value Our Customers are Members, but Not all our Members are Customer Service / Value Our Customers are Members, but Not all our Members are Customers. 57 11/17

“It is the service we are not obliged to give that people value most. “It is the service we are not obliged to give that people value most. ” - James C. Penney 58 11/17

Customer Service / Value More Than Just Fixing Problems Keep Problems from Occurring Provide Customer Service / Value More Than Just Fixing Problems Keep Problems from Occurring Provide More Than the Customer Expects 59 11/17

Value Not Just Low Price Getting Something You Want What Does the Customer/Member Value? Value Not Just Low Price Getting Something You Want What Does the Customer/Member Value? 60 11/17

Value Logic Doesn't Matter The Only Opinion That Counts 61 11/17 Value Logic Doesn't Matter The Only Opinion That Counts 61 11/17

First Impressions Is It Better This Way? 62 11/17 Or This Way? First Impressions Is It Better This Way? 62 11/17 Or This Way?

First Impressions Is It Better This Way? Or This Way? 63 11/17 First Impressions Is It Better This Way? Or This Way? 63 11/17

First Impressions Is It Better This Way? 64 11/17 Or This Way? First Impressions Is It Better This Way? 64 11/17 Or This Way?

First Impressions Is It Better This Way? 65 11/17 Or This Way? First Impressions Is It Better This Way? 65 11/17 Or This Way?

Chain of Value 66 11/17 Chain of Value 66 11/17

Chain of Value Place Building Design Exterior Outside Spaces 67 11/17 Chain of Value Place Building Design Exterior Outside Spaces 67 11/17

Place - Inviting Interior 68 11/17 Place - Inviting Interior 68 11/17

Chain of Value Product Assortment Intensity 69 11/17 Chain of Value Product Assortment Intensity 69 11/17

Chain of Value Pricing Price Benefits / Convenience 70 11/17 Chain of Value Pricing Price Benefits / Convenience 70 11/17

Pricing Low-Cost vs. Quality 71 11/17 Pricing Low-Cost vs. Quality 71 11/17

Pricing Convenience Fast Take Out / On the Run About $5. 50 72 11/17 Pricing Convenience Fast Take Out / On the Run About $5. 50 72 11/17 Sit Down Real Waitress Dine in, Real Menu About $7. 95 Plus Tip!

Value – Steak ‘n Shake 1934 – Before USDA Ground Beef? Mystery Meat? 73 Value – Steak ‘n Shake 1934 – Before USDA Ground Beef? Mystery Meat? 73 11/17

Chain of Value Communication Marketing Positioning 2 -Way 74 11/17 Chain of Value Communication Marketing Positioning 2 -Way 74 11/17

Chain of Value People Service Climate Knowledge 75 11/17 Chain of Value People Service Climate Knowledge 75 11/17

Chain of Value Exercise Read Demographics in Workbook Discuss at Your Table Come up Chain of Value Exercise Read Demographics in Workbook Discuss at Your Table Come up With Ideas to Maximize Value Complete Demographics Worksheets 76 11/17

Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, or Increase, Lodge Membership and Social Quarters Business 77 11/17