Location of provider s operations including operational facilities technical

Location of provider’s operations, including operational facilities, technical support and customer service centres Provider’s experience of offshore transactions of the kind contemplated, in the countries concerned, and the availability of relevant reference sites Provider’s project staffing policies and procedures Provider’s migration and transition strategies Cultural fit between the organisations (confirmed by international site visits by customer) to identify any pronounced cultural, social, linguistic differences or those in business practices Provider’s financial viability, in particular to assess the provider’s balance sheet and P&L, accounting standards, audits and exposure to currency risk Provider’s likely ability to conform to RFP, especially quality of provider operations during business hours in the customer’s home country Meetings with local and national government (to understand attitudes to, and support for, provider operations) Applicable “outbound” (customer home country) and “inbound” (provider home country) regulation Tax treatment of establishment/services Provider’s HR policies, especially concerning provider’s hiring, training, retention and dismissals policies and criteria, local staff attrition rates and counter-strategies and operations, local HR laws and regulations (particularly affecting transfers of staff and dismissals) Cross-border travel issues for both parties, e. g. visa requirements Availability locally of reliable criminal records and police vetting and clearance checks Physical and logical security measures affecting the site, networks and systems at the facilities concerned, together with the provider’s security policies, standards and procedures Copies of any relevant recent audit reports (e. g. SAS 70) or assessments of the provider’s international operations Local laws that could result in systems and data security being comprised and/or possibly place the customer in breach of home regulations Any dependencies for both customer and provider on existing technology and third party provider relationships