Local Group Exchanges Feedback Report 25 29

Local Group Exchanges Feedback Report 25. – 29. 03. 2013. LG Gothenburs visits LG Saint Petersburg Nebojša Štrbac LGE Feedback Team nebojsa. strbac@estiem. org European Students of Industrial Engineering and Management www. estiem. org

Table of Contents I Introduction to LG Exchanges I General Questions I Infrastructure and Organization I Impressions of the Event I Rating of the Feedback Form I Net Promoter Score European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 2

Introduction to LG Exchanges I Local Group Exchanges have been around since the foundation of ESTIEM in the early 1990's. The basic concept of a Local Group Exchange is that a group of people (10 -15) from one Local Group will visit another Local Group followed by a return trip. The aims of this exchange can be (re)activating Local Groups or recruiting new members for your own Local Group. I LG Exchanges are unofficial events and highly recommended to all Local Groups. Since they are betwen two LGs, they represent the most frequent and the most popular event in ESTIEM network. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 3

General Questions Have you ever participated in ESTIEM event before? Response rate 33% 67% Did not fill 37% Filled 63% I 8 out of 12 participants filled the feedback form. 37% of the participants had attended ESTIEM event before. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 4 Yes No

General Questions Main reasons to participate in LG Exchange? 8 7 6 5 4 3 2 1 0 Location Program of Exchange ESTIEMers from visited LG ESTIEMers from own LG Fun I The results show that most of the participants attended the event based on location of Exchange. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 5

Infrastructure and Organization Rating of provided information about the event Before the event - Quantity 3. 5 3 2. 63 2. 5 2 1. 5 1 0. 5 After the event - Quality Before the event - Quality 0 3. 13 2. 50 3. 25 After the event - Quantity I The ratings here are not so stable. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 6

Infrastructure and Organization Rating of. . . Food quality 4 3. 5 2. 38 3 2. 5 2 Participation Fee 3. 13 1. 5 1 0. 5 Food quantity 2. 50 0 3. 25 Transportation Accomodation 3. 38 I The ratings here are not so stable, the food quantity and transpostation were especially good; there are critiques on p. fee. . European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 7

Infrastructure and Organization Rating of. . . Teambuilding 4 2. 88 3 2 Free time 2. 88 1 0 3. 13 Partying Sightseeing 3. 38 2. 50 Lectures / Company visits I It seems here that the participants missed more company visits, but apart from this the ratings are quite stable. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 8

Impressions of the Event I Specific likes about the event Limo party n Hermitage n The inceraction with our new russian friends n I Specific dislikes about the event Restaurants n Sometimes waiting n To little free time, communication n European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 9

Impressions of the Event I Things that specifically pleased the participants The brewery visit n Friendliness of the hosts. Adaptability to our needs. n Borsch n Eugene n I Comments/improvements/concerns about the agenda points n Include more free time and less museums. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 10

Impressions of the Event Did you like the overall concept of LG Exchange? 100% Did the LG Exchange meet your expectations? yes 100% Yes Would you visit the organizing LG for an official ESTIEM event again? 100% Yes I This shows that most participants were very satisfied with the event in general. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 11

Rating of the Feedback Form Do you think the results gathered from this Feedback Form will have any significant effect ? 25% no 75% European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 12 yes

Net Promoter Score 100 80 60 75. 00 40 20 0 -20 -40 -60 -80 -100 I There was 6 promoters, 2 passives and 0 detractor. This gives a Net Promoter Score of 75 %. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 13

Net Promoter Score I The Net Promoter Score is a standardized measurement of the impact and likeliness of promotion that a certain product or service has achieved towards its users. In our case, we ask “How likely is that you recommend participating in LG Exchanges to a friend? ” in a 0 -10 scale. Then, responses are classified either as “Promoters” (score≥ 9), as “Passives”, (6<score<9) and “Detractors” (score ≤ 6). I After that, percentages of each group are calculated and percentage of Detractors is subtracted from percentage of Promoters to calculate the final score. Thus, the NPS can be as low as -100% (everyone is a detractor) or as high as +100% (everyone is a promoter). European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 14

Net Promoter Score I Conventionally, a Net Promoter Score of +50% is accepted as the lower threshold of excellence. I The obtained score is 100%, which means that the participants are excited about promoting the event to their friends. The participants were satisfied with the event. I There was 6 promoters, 2 passives and 0 detractor. This gives a Net Promoter Score of 75%. European Students of Industrial Engineering and Management Local Group Exchange Feedback Report | Slide 15

Any Questions? Contact us! kmc@estiem. org nebojsa. strbac@estiem. org European Students of Industrial Engineering and Management www. estiem. org