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Lloyd’s European Coverholder Event ‘supporting the coverholder network ‘ 3 November 2010 © Lloyd’s Lloyd’s European Coverholder Event ‘supporting the coverholder network ‘ 3 November 2010 © Lloyd’s

Welcome to Lloyd’s ● Coverholders are a key distribution channel for Lloyd’s - we Welcome to Lloyd’s ● Coverholders are a key distribution channel for Lloyd’s - we value your business and support ● Today, we aim to: ¢ ¢ Share information with you - on key Lloyd’s developments, to help you support your clients Obtain your feedback - to 'help us help you' develop your business Provide networking opportunities - with other leading European Coverholders and Lloyd’s country managers Update you on progress – against areas flagged at the 2010 event © Lloyd’s

---- Lloyd’s Gallery 11 -------9. 30 – 10. 00 Registration and Coffee (PR 2&3) ---- Lloyd’s Gallery 11 -------9. 30 – 10. 00 Registration and Coffee (PR 2&3) 10. 00 – 10. 30 Welcome & EU Coverholder Update (PR 2&3) Stephen Moore, Manager Market Development Lloyd’s European Regional Heads 10: 30 – 12. 15 Workshop Sessions (2 delegate groups do each session in rotation) Chaired by Benno Reischel, Head of Northern Europe, Lloyd’s (each session - 15 min presentation + 30 min group questions/actions) Workshop 1 – Branding, Marketing & Education (PR 2) Stephen Moore, Manager, International Markets Matt Drage, Marketing & Communications Manager Workshop 2 – Supporting Technology (PR 4) Adam Stafford, Head of Electronic Distribution, Market Development 12: 15 – 12. 45 Workshop Feedback and Recommended Actions (PR 2&3) Feedback from presenters on recommendations / actions 12. 45 – 13. 00 Lloyd’s Key Messages & Q&A with the CEO (PR 2&3) Richard Ward, CEO, Lloyd’s 13. 15 – 14. 30 Coverholder & Country Manager Lunch (PR 4 / G 11 lobby) G 11 lobby with Country Manager Networking Tables Showcasing of the Coverholder Toolkit on ipads will take place © Lloyd’s

14. 30 – 15. 15 European Regulatory Update (PR 2&3) Alastair Evans, Head, Government 14. 30 – 15. 15 European Regulatory Update (PR 2&3) Alastair Evans, Head, Government Policy & Affairs 15. 15 – 16. 00 Coffee break (G 11 Lobby) + Optional Lloyd’s Tour Showcasing of the Coverholder Toolkit on ipads will take place ----move to ground floor---- 16. 00 – 17. 15 Lloyd’s Panel - Q&A Session Open to Market (Captain’s Room) Peter Montanaro, Head, Delegated Authorities, Lloyd’s (Chairman) Lloyd’s European Regional Heads Peter Fitch, Head of Communications Representative from London MA & Broker 18. 00 – 19. 00 Lloyd’s Coverholder Drinks Reception (Rostrum, Underwriting Room) 19. 00 – 21. 30 Lloyd’s Dinner hosted by Jose Ribeiro, Director of International Markets (Captain’s room) © Lloyd’s

‘What you told us’ 1. Streamline data & bordereaux reporting 2. Clarify use of ‘What you told us’ 1. Streamline data & bordereaux reporting 2. Clarify use of Lloyd’s brand 3. Provide email & newsletter updates 4. Provide promotional material to help explain Lloyd’s 5. Provide local language promotional materials 6. Clarify agent appetite & product offerings 7. Streamline contract renewal – e. g. multi year contracts 8. Reduce confusion between syndicate & insurance co. operations 9. Explain claims developments … Summary update with your event invite & more detail in the workshops © Lloyd’s

Lloyd’s in Europe © Lloyd’s Lloyd’s in Europe © Lloyd’s

Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: in million US$ 800 Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: in million US$ 800 700 600 500 400 300 200 100 nd la Po al ta l M rtu ga st ria Po ru s Au yp rg C bo u iu m m lg xe Lu Be el ed en ra Sw Is ey ds Tu rk C ha n ne l. I sl an ar k ia D en m e us s R re ec nd G n ai Ire la Sp nd et he rla nd s N or w ay er la itz Sw N an y ly er m Ita G Fr an ce 0 Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart ! Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary © Lloyd’s Data Limitations. of Lloyd’s

Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: by Lloyd’s 10 2010 Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: by Lloyd’s 10 2010 Lloyd’s GSP US$ 10. 4 bn Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide ! Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary © Lloyd’s Data Limitations. of Lloyd’s

Lloyd’s European Premium by Channels CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Direct Lloyd’s European Premium by Channels CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Direct 5% 21% Facultative 2010 Lloyd’s GSP US$ 10. 4 bn 55% Non-Proportional Treaty 19% Treaty Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide ! Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary © Lloyd’s Data Limitations. of Lloyd’s

Lloyd’s European Premium by Channels CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Direct Lloyd’s European Premium by Channels CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Direct 5% 29% 4% 6% Facultative 41% Brokers 2010 Lloyd’s GSP US$ 7. 5 bn 25% Coverholders 2010 Lloyd’s GSP US$ 2. 9 bn 90% Non-Proportional Treaty Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide ! Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary © Lloyd’s Data Limitations. of Lloyd’s

Importance of pro-actively managing performance of Delegated Authorities l > 2, 500 coverholders worldwide Importance of pro-actively managing performance of Delegated Authorities l > 2, 500 coverholders worldwide (including 200 service companies) l > 6, 800 binders worldwide l > 95 applications approved in Europe in 2011 Note: Numbers are based on year of account data © Lloyd’s

Strong network of coverholders Norway UK Denmark 675 Sweden 21 15 Total 8 Coverholders Strong network of coverholders Norway UK Denmark 675 Sweden 21 15 Total 8 Coverholders in Europe Poland 37 5 Ireland 1024 Austria 3 France Netherlands 44 17 16 102 33 23 Spain 12 26 Lloyd's Europe: MARKET UPDATE QUICK TOUR Markets Switzerland International Italy October 2008 Germany Belgium 7 Greece © Lloyd’s Source – As at April 2011, includes service companies

Regional update © Lloyd’s Regional update © Lloyd’s

Uk & Ireland Key developments in 2011 & Priorities for 2012 Key Developments in Uk & Ireland Key developments in 2011 & Priorities for 2012 Key Developments in 2011 § § § Established the first inwards broker programme for UK regional brokers. Visited approximately 40 new coverholders around the UK Lloyd’s presence for the first time at BIBA, AIRMIC and Expos (with market practitioners!) Lloyd’s played a key role in the inception of the MGAA. First Lloyd’s Event in Northern Ireland. Priorities for 2012: § MANAGING GENERAL AGENTS - develop and influence the progress of the MGAA § COVERHOLDERS – Relationship Management § PROFILE THE LLOYD’S BRAND – continue to generate high profile industry and general business interest in Lloyd’s to promote a better understanding of the Lloyd’s market § REGIONAL BROKERS/BROKER NETWORKS/CLUSTER GROUPS - continue to develop relationships with regional UK brokers either directly or via BIBA/IIB and to encourage more ‘traffic’ into Lloyd’s. For Irish Brokers to view the Lloyd’s Market as a real alternative to the local direct writers § RISK MANAGERS/CEDANTS/CLIENTS/STUDENTS - continue to develop relationships with risk managers/AIRMIC members to promote better understanding of the Lloyd’s market. To undertake educational initiatives to students and / or other interested audiences to raise understanding of Lloyd’s. § MANAGING AGENTS & LLOYD’S BROKERS - facilitate and support managing agents and Lloyd’s brokers in their initiatives in the UK & Ireland in particular raise awareness of the UK regional market in Lloyd’s. © Lloyd’s

Uk & Ireland Key developments in 2011 & Priorities for 2012 Major Events 2012: Uk & Ireland Key developments in 2011 & Priorities for 2012 Major Events 2012: § Inwards Broker/MGA programmes (coverholders are also welcome) § Broker Expos – Coventry and Weybridge § Regional Event – Meet the Market Day – involving local coverholders/service companies. § AIRMIC – Liverpool Conference and workshop; partnership programme - June § BIBA – Manchester Conference and fringe session - May § Ireland – Meet the Market Day 10 th May 2012 – Dublin § Ireland – Bloodstock/Class of Business Event § Ireland – Broker Networking Event - September © Lloyd’s

Southern, Eastern Europe & Africa Key developments in 2011 & Priorities for 2012 Key Southern, Eastern Europe & Africa Key developments in 2011 & Priorities for 2012 Key Developments in 2011 § § Market Trip to Turkey Russia New Representative in Israel Market development & Events plan successfully delivered in the region Priorities for 2012: § § Russia Turkey Strategy for Arab countries Implementation of strategy for Sub-Saharan region & CEE countries Major Events 2012: § Re-insurance rendez-vous for CEE countries in Poland § CEO visit to Turkey & Spain § Regional event for Sub-Sahara § Country level Meet the Market events (Italy, Spain, Poland, Israel) © Lloyd’s

Northern Europe Key developments in 2011 & Priorities for 2012 Key Developments in 2011: Northern Europe Key developments in 2011 & Priorities for 2012 Key Developments in 2011: Enhance presence and visibility § Opened Lloyd’s Benelux office in Rotterdam § More Coverholders established in Northern Europe (+37 last 20 months) § Demystifying Lloyd’s: EU Broker Access Roadmap in six languages; Class of Business and Networking Events § Launched Claims Workshops: introducing new claims management principles § Wording Repository for Binding Authority and Policy Wordings – German pilot launched § Launched the Lloyd’s/FERMA Professional Development Programme for risk managers Priorities for 2012: Focus on profiling Lloyd’s and adding value § § § § Move office in Paris: visible, reachable, usable Ensure continuity of Lloyd’s representation in Germany: introduce new country manager Boost business opportunities in the Benelux Countries: Meet the market – mini Lloyd’s Strengthen the Coverholder network in the Nordic countries: optimizing distribution Explore market development opportunities in Finland: extending our horizon Switzerland France: regional networking events – going local Promote Austria as regional Lloyd’s platform for Central Europe Research Arctic risks for the shipping and drilling industry: be prepared for tomorrow © Lloyd’s

Northern Europe Key developments in 2011 & Priorities for 2012 Major Events 2012: § Northern Europe Key developments in 2011 & Priorities for 2012 Major Events 2012: § All countries: Class of Business (COB) events focusing on capacity demand Lloyd’s expertise § France: AMRAE conference; regional networking events § Benelux: Meet the Market in Rotterdam § Germany: Baden reinsurance week § Nordic Region: launch of Lloyd’s Arctic Risk Report § Switzerland: Regional COB and networking events § Chairman’s visits to Germany and France © Lloyd’s

Concluding comments © Lloyd’s Concluding comments © Lloyd’s

Concluding comments ● Coverholders are a key part of Lloyd’s distribution network ● We Concluding comments ● Coverholders are a key part of Lloyd’s distribution network ● We want to support you and your business ● We value your business & knowledge of your markets ● We welcome your feedback …Do make full use of the programme & networking opportunities © Lloyd’s

Coverholder Workshops © Lloyd’s Coverholder Workshops © Lloyd’s

Coverholder workshops Workshop sessions: 10. 40 -12. 15 ● Workshop 1 – Lloyd’s Branding, Coverholder workshops Workshop sessions: 10. 40 -12. 15 ● Workshop 1 – Lloyd’s Branding, Marketing & Education (Room 2) - Stephen Moore, Manager, International Market Development - Matt Drage, Manager, Marketing Communications ● Workshop 2 – Supporting Technology (Room 4) - Adam Stafford, Head of Electronic Distribution Feedback session: 12. 15 -12. 45 (Room 2, 3) © Lloyd’s

Lloyd’s Key messages & Q&A Richard Ward, CEO © Lloyd’s Lloyd’s Key messages & Q&A Richard Ward, CEO © Lloyd’s

European Regulatory update Alastair Evans, Head, Government Policy & Affairs © Lloyd’s European Regulatory update Alastair Evans, Head, Government Policy & Affairs © Lloyd’s