Lib. QUALTM Impact on the Texas A&M University Libraries American Library Association Midwinter Conference 2008 Philadelphia, PA Prepared by Dr. Colleen Cook Dean, Texas A&M University Libraries and Michael Maciel Data Analyst, Texas A&M University Libraries
Lib. QUALTM Impact on the Texas A&M University Libraries USER IDENTIFIED NEEDS Undergraduates q Library Website q Good place to study q Courteous and helpful service Graduates q Library Website q Print and electronic collections Faculty q Library Website q Print and electronic collections
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Affect of Service q Hours of Operation Increased: Library Annex – 24 Hours; 5 Days/Wk West Campus Library - 24 Hours; 5 Days/Wk Medical Sciences Library – Open until 1 AM Sun – Thurs Cushing – Open until 7 PM Mon – Fri q Customer Service Culture at Service Desks
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Affect of Service q Reserves reorganized: Self-serve reserves 3 day turnaround on placing reserves Res. Desk – Online resource enabling users to track items placed on reserve q Search. Desk – Online resource enabling users to track missing items q Evans Collection Shelf Reading Project Completed 2007
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Information Control q Increase in resources: 4% increase in Total Volumes Held 12% increase in e. Books 6% increase in online serials q Talent hired to reorganize & redesign Libraries’ websites q Digitizing of Maps and Microforms
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Information Control q Deliver e. Docs & RAPID Electronic Delivery of ILL materials within a 24 hour period 94% fill rate q Improved Online Reference Support Ask. Now – online reference Subject Portals & RSS feeds
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Information Control q Purchase of Major Databases from: Alexander Street Press, ASM International, Elsevier, Gale, Proquest, SPIE, Wiley & Wilson q Purchase Special Research Collections Senator Phil Graham Papers Cervantes Project Collection Dawson French History/Literature Collection Mexican Colonial Imprint Collection Mexican Revolution Collection Entomology Collection
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Library as Place q Group Study Rooms Additional rooms added in the Evans, West Campus Library & Medical Science Library Branches On-demand check out system with restaurant-like pagers Computers installed in Group Study Rooms Creation of Individual Study Rooms
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Library as Place q Purchase of additional Laptops with On-demand check out system q In-Building Wireless system upgrade q Campus redesign to retain library parking
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Library as Place q Evans Improvements Consolidation of Reference Desks Study tables and carrels balance New microform readers/scanners q Medical Sciences Library Single Customer Service point Upgraded Education Center
Lib. QUALTM Impact on the Texas A&M University Libraries YOU TOLD US, WE DID Library as Place q Policy Sciences and Economics Improvements Bookshelving reorganized Quiet Area and Soft Seating provided q West Campus Library Creation of Silent Study Area Patent & Trademark Office relocated Reference Area redesigned
Lib. QUALTM Impact on the Texas A&M University Libraries HIGHEST PERCEIVED Undergraduates q Good place to study q Modern equipment to use q Courteous and helpful service Graduates q Courteous and helpful service q Electronic access to library resources Faculty q Courteous and helpful service q Electronic access to library resources
Lib. QUALTM Impact on the Texas A&M University Libraries HIGHEST DESIRED Undergraduates q Good place to study q Modern equipment to use q Library Website q Electronic access to library resources Graduates q Print and electronic collections q Electronic access to library resources q Library Website Faculty q Print and electronic collections q Electronic access to library resources q Library Website
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