Legal Process Outsourcing - “Next Step of Being Outsourced” YANTRAM BPO SERVICES PVT LTD Dial : 91 -79 -26425472 www. webyantram. com #902 -903" Samedh Tower, Besides Associated Pump, C. G. Road, Ahmedabad-380009 Gujarat. India info@webyantram. com Dial : 408 -705 -2785 Your logo here www. yantrambpo. com www. outsourcing-services-india. com
Service Offerings IPR Portfolio Management Legal & Para-Legal Support Services Business Information & Market Research Corporate Services • • • Trade Marks (TM) Management Copyright Services Patent Portfolio Management • Legal Research & Analysis (UK and USA Markets) • Litigation Support • Legal Auditing • Contract Drafting • • • Business Research (Across the Board) 50 State Business Survey Data Extraction Analysis and Report Development Information Management and Storage Incorporation of Company (anywhere in the lobe) Board / Shareholder’s Meeting Resolution & inutes Resolution & Minutes Library Management Document management (Archival and etrieval) Preparation and Development of Reports
Executive Summary The Concept The Opportunity The Potential • Outsourcing – a “Delivery guaranteed Solution” • Reduced overhead costs • Increased customer satisfaction • Outsourcing Industry has more talented Indians than any other nationality. Its proven! Your logo here
Domestic Offshore Domestic in house sourcing Outsource Example: Company provides its services domestically without any outside contracts Example: Company uses services supplied by its own foreign based affiliates (subsidiary) Domestic outsourcing In-house Offshore in-house sourcing Offshore outsourcing Example: Company uses services supplied by another domestically based company Example: Company uses services supplied by an unaffiliated foreign based company
Outsourcing : Compelling Reasons Your Reasons for Outsourcing • To adapt themselves to meet changing opportunities • To focus on broader business issues • 24/7 working • Access to world-class talent • Increased external focus of the employees • Cost effectiveness
Market Spending For Legal Services KPOC RESEARCH Country Amount (US $ Billion) Growth over the previous year (%) Australia 6. 9 11. 6 China 1. 6 7. 0 France 18. 4 14. 0 Japan 1. 09 8. 0 South Korea 1. 61 -3. 3 UK 34. 2 3. 6 USA 166. 8 5. 6
2008 LPO Research Customers › 2008 is projected to attract 920, 700 new customers › 27% of first-time customers have become repeat customers Legal Financial Turnover (in USD Million) › Average transaction in the United States for any Legal matter involves = $20, 000/- per case
Offshore BPO Supply Regions, 2007 Central/Eastern Europe Ireland Canada Nepal Onsite Mexico Nicaragua Bangladesh Spain Barbados/ Dominican Republic Jamaica Ghana Nearshore: Easier travel Cultural similarities Time zone Longer-Term Prospects Aspiring Countries Israel Pakistan China Vietnam Morocco / India Tunisia Senegal South Africa Current Priorities Srilanka Thailand Malaysia Mauritius Offshore: Lower costs Time to market Resources Quality Philippines Singapore Australia Fiji New Zealand
Cross-Border BPO : Getters & Gainers Philippines (capitalizing on a strong telecom services base) India (best mix of breadth and depth of labor with strong English language skills and 24 x 7 support) Mexico (technical labor base for Latin America) Jamaica (answering the call or low cost call centers) China (Asian language skills and large labor pool)
Why India? ? • 40%-60% cost reduction for offshored process o Differential in wages from the US 0 r UK parent location at approx 70%-80%. o Interaction costs increase 10%-20% bcoz of India being a remote location…. thus net savings of 40%-60% • Faster turnaround time Pr od uc tiv Cost ity o Time zone difference o 24 X 7 service • Learning curve effect, given increased activity across companies and increased centralization within company • Established methodologies and processes being rapidly adopted for better performance India’s value propositi on ty li ua Q • Labour cost arbitrage, the reason for cost savings likely to exist for next 20 -30 years • Well defined quantifiable metrics for quality and process • Access to highly qualified – skilled pool Your logo here
Legal Outsourcing: Scope Of Activities Patent Services: • Patent research and analysis : Landscape studies, patent appraisals and valuation studies, infringement analysis and prior art searching. • Patent application drafting: Various stages of filing of patent application (prior art searches, patentability assessment, patent landscaping, drafting specifications, drawings etc) may be outsourced to an Indian Party. • Patent prosecution: Indian companies are helping US attorneys in the patent prosecution process, from providing a technical assessment of the prior art cited by a patent examiner to drafting responses to the examiner’s objections. Legal Support: • Drafting and revising contracts/ agreements: Employee contracts, Non disclosure contracts, licensing and supplier agreements etc are initially drafted by trained Indian Lawyers and sent for review to US attorney. • Legal Research: Lawyers sift through large quantities of data using electronic database and the Internet, to provide focused research to law firms and attorneys. Legal research is conducted for all sorts of US laws including case and statutory law. Paralegal Support: Document Processing, production and management (includes word processing, legal transcription, legal coding, document conversion, keyword and XML tagging and archiving • Legal Counsel: Outsourced legal counsel services for an in-house firm (with or without legal department) or a legal firm, encompass most of the areas: Antitrust, bankruptcy, construction, Corporate, Criminal and civil rights etc.
Building Blocks To Constructing A Successful LPO le p o e P Process Technology
Strengths At A Glance HR Management • Enough human resource • Quite easier to motivate and retain people Infrastructure • Better Infrastructure facilities at very low cost • No need to arrange cabs etc • Best Net Connectivity Other Advantages English Language Proficiency Expertise in New Technologies Quality Assured (A grade) Unexpected Cost Advantage (40% less than the metro) Entrepreneurship Abilities Excitement about BPO/KPO in the area State Government Support and Policies
Professionals Availability Enough Graduates Engineers Computer Science Experts Ahmedabad CA & CS Science Graduates Lawyers
Information Transport System User name with safe password US/UK Contact Internet usage Ahmedabad Email Usage Phone Lines Skype Usage Regular phone no. in US/UK
Challenge Confidentiality Issues Client Relationship Quality Assurance Training and Placement
Learning!! Legal working is both a business and a profession. “The business of law is more about know-how (knowing how to research, analyze, and write in a particular way) rather than knowledge of any particular law”.
Power Your Business with Yantram We Hope that this Presentation has been Quite an Informative of the domains we expertise in. THANK YOU
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