LEADING VALUES Practical examples of the successful integration

LEADING VALUES ‘Practical examples of the successful integration of values into organisational practices. ’ VTA/Dattner Grant – “A Seat at the Table” Christina Bassani Julie Kean Jan Kelly Nita Schultz Peta Watson In stitu t e o f TA F E

Think about an organisation you have worked for……………. What did they value and how did you know?

Core Values “The organisation’s essential and enduring tenets - a small set of general guiding principles; not to be confused with specific cultural or operating practices; not to be compromised for financial gain or short-term expediency. ” (p 73 Collins and Porras 2004)

Australia’s 'Best Employers' Every year Hewitt Associates select 20 ‘best employers’. The top 20 excel in leadership, employment offer, employee recognition and accelerating employee development. They are more exacting in their selection processes for cultural fit and invest more in employees to help them become successful quickly.

Australia’s 'Best Employers‘ 2003 Under 1000 employees Cisco Systems Nokia Australia Guinness UDV Sun Microsystems Australia Agilent Technologies Avis SC Johnson Powerlink Queensland Merck Sharp & Dohme (Australia) Johnson & Johnson Nike

Australia’s 'Best Employers‘ 2003 Over 1000 employees Flight Centre Macquarie Bank Deloitte Touche Tohmatsu Lion Nathan Star City British American Tobacco Sales. Force Eurest (Australia) Foster’s Group

Best Employers & Values Flight Centre 1 st Place in 2002 and 2003 Best Employer - “Our company is our people. We care for our health and well being, our personal and professional development and our financial security. Aligning our values and behaviours is important to getting it right. ” Lion Nathan Australia – Finalist Best Employers Australia 2002, 2004 Aligning their values and developing their culture on values saw their total shareholder return increase by 180% over a 7 year period. The HR Manager drove the culture shift with support from the CEO. *Source - Human Resource Magazine THC Press Sydney

Employers of Choice/ABEF Best Employer Winners Australian National Credit Union –Won Award in Employer of Choice 2004, Best Practice in Corporate Citizenship Client/member satisfaction to 83% Staff satisfaction to 92% “Our values are what differentiates us, they underpin all our decision making” Leaseplan – 2004 Silver Medalist – Australian Business Excellence awards Focussed on alignment of values and building culture Bottom line improvements discussed further on *Source - Human Resource Magazine THC Press Sydney

Project Methodology • • • Resource Sharing Literature Search Industry Visits Coliban Water Knox City Council Leaseplan Australia

Knox City Organisational Values • Teamwork • Integrity • Innovation • Enjoying Work • Service Excellence

Values & Behaviours Staff Teamwork Innovation Integrity Enjoying Work Service Excellence Co-ordinators Managers Executives Work together to achieve shared team objectives and respect the knowledge skills and ideas of others Encourage and involve all staff in setting and achieving team goals and objectives Instill processes to reinforce a strong culture of teamwork within and across work teams Act as a consistent and united leadership team who makes decisions based on the interests of the organisation and the community as a whole

Performance Development Evidence Supporting Rating for Executives Value Unsatisfactory Achieving Outstanding Teamwork Undermines others behind their back or permits such discussions to take place Does not consult with people who are affected by their discussions Makes decisions that favour needs of own group at the expense of the organisation as a whole Actively supports and contributes resources to cross organisational projects Continually refers to the goals and priorities of the organisation as a whole with staff Offers to share resources from own group to achieve organisation priorities Ensures the achievements of other teams are communicated and recognised with own group

Values Workshops • Sharing importance of values in our lives and work • Identifying individual values and similarities, differences in team • Exploring Knox values – behaviours, challenges, action planning

Leadership Framework

Globally 26 countries Lease. Plan In Australia 100% subsidiary of LPC 70, 000 assets managed 1 million vehicles AU$1 Billion in contract 375 employees 7500 employees 1, 250 customers Parent company is Offices in all major Lease. Plan Corporation in capital cities the Netherlands

Vision Lease. Plan Australia will be the organisation of choice for employees, customers and suppliers KRAs Shareholder Return Customer Driven People Focus Process Capability

How Lease. Plan Embeds Values Into Operations Offers of Appointment Job descriptions Personal Workplans Every project or operational decision measured against the strategic framework Continuous Training Opportunities Mentoring Specific Professional Development Reward & Recognition Program

Lease. Plan – Fleet Management Organisational Values Leadership Integrity Teamwork Innovation Professionalism

Lease. Plan – Fleet Management “The Values Game” • Buy-in by all staff • Alignment of Values/Behaviours • Understanding of what is expected • Top down/Across Organisation • Action Oriented • Board game

Lease. Plan – Fleet Management The Values Games Workshop Improvement Strategies Action plan Review

Where to next? Who would you target? • How would you adapt the game to your workplace? • When to implement? • Why play the game? •

Your kit by email Rules of the game • Worksheets • Card template • Additional cards from today • Presentation • Game demo •