Language Access on a Shoestring Budget: Making Your Program Accessible Building Bridges through Language Access Advocacy and Collaboration April 4, 2014 -- Presenters: Rodrigo Monterrey, Department of Public Health Diane M. Randolph, Office for Refugees and Immigrants Moriah Nelson, Volunteer Lawyers Project
Agenda: 1. 2. 3. 4. Language Access historical briefing Language Access as part of “CLAS” How Language Access works Case Study of Language Access Implementation: VLP
Part I Culturally and Linguistically Appropriate Services (CLAS)
History of Language Access Federal Agencies Executive Order #1366 (2000) "Improving Access to Services for Persons with Limited English Proficiency. " - Required Federal agencies (and those receiving federal $) to ID services and implement system -Use of a specific approach to determining when to provide LA -Unfunded mandate
History of Language Access State and Local Agencies (MA): q q Emergency Room Interpreter Law (2000) Chapter 151 B of the General Laws, & Executive Order 478/ Administrative Bulletin #16 (2010). n n Follows similar suit to the implementation of the national LA standards Review of resources, analysis of populations, and development of agency-specific language access plans
Language Access in MA ERIL (2000) Before implementation= “the land before time” n Use of kids, parents, family members n Use of other easily accessible bilingual persons Post implementation/present= – Competency a key element of interpreters – HBIS – Training and Interpreter Credentialing – Language access planning
Language Access as part of CLAS n n n What is “CLAS”? Are you doing CLAS? How does Language Access fit into CLAS?
CLAS n n n Culturally and Linguistically Appropriate Services 15 standards service delivery for A framework continuous quality improvement for Goal? To reduce health disparities How? By creating culturally-competent systems of care
The Standards (handout 1) Over-arching principle: #1 Governance, Leadership, Workforce: #2 -4 Communication and Language Assistance: #5 -8 Engagement, Continuous Improvement and Accountability: #9 -15
The Framework (handout 2) 3 Parts: 1. Leadership 2. Accountability 3. Improvement
Language Access as part of CLAS Review: n. What is “CLAS”? n. Are you doing CLAS? n. How does Language Access fit into CLAS?
Part II Ensuring Language Access: Steps to Developing and Implementing a Language Access Plan
Goals I hope you’re able to close this section with an increased understanding of: q q Language Access (what it is/isn’t) Developing a Language Access Plan Making it happen super cheap Making it super understandable.
Key Terms Language Access Language Assistance Translator Interpreter Bilingual Staff Telephonic Interpreter
Steps Deliver Develop Research Plan
Plan n n Determine who will work on the LAP. Review your mission/vision, envision how ensuring language access fits into what you do. Review your organizational chart for areas where language access makes sense. Ensure representation in plan development includes individuals from those areas and clients (if possible). Give yourself an end-date.
Research: Assess and Evaluate Conduct a Four Factor Analysis: 1. Proportion and number of LEP. ($) 2. Frequency of contact. ($) 3. Nature and Importance of Services Delivered. ($) 4. Resources. ($$)
Share (that hidden step) As you conduct your research, meet regularly with your LA planning group. 1. 2. 3. 4. 5. Share your findings. Discuss what your priority areas are, budget and resources. Draft a plan that incorporates these items. Have a keeper of the minutes, notes and plan (LAC). Come up with a naming convention.
Develop 1. 2. 3. 4. 5. 6. 7. Purpose of the LAP Mission/Vision Populations Served/Populations within your catchment Service Provisions of the LAP Implementation Complaint Procedure Signature(s): Executive and LAC
Deliver n n n When your plan is near final, shop it around. Receive feedback and refine if appropriate. Create a viable implementation plan. q q Training Informing Revision Timeline Accessibility
Part III – Case Study: Language Access Implementation Volunteer Lawyers Project of the Boston Bar Association
VLP Case Flowchart Court Clinics Intake Referrals Special Projects VLP staff meets with client to assess case for referral or provide brief assistance • Training • Mentoring • Technical Assistance Referral Coordinator Volunteer Attorney LEP Client Interpreter
Ensuring that LEP clients have same opportunity to get pro bono services as English speaking clients? 1. 2. 3. 4. 5. 6. 7. Organization Priority VLP LEP Working Group Assessment Policy, Plan & Procedures Interpreters & Translators Document Translation Training
1. Organization Priority n Commitment to serving LEP clients q n Title VI is an unfunded mandate q q n Operating cost – like the light bill Line item for language services in budget Include in all grant proposals and apply for grants specifically for language access work n n VLP only pro bono program in MA that provides and pays for qualified interpreters in every case Use data (in online materials) to show why it matters Hire qualified bilingual staff
2. VLP LEP Working Group n Executive Director support n Formed in 2011 n Participation from all levels of organization n Everyone has a role/job, report back at monthly
3. Assessment n What are we already doing well? n What resources do we already have? n Where are the gaps in service? n Then…go after “low hanging fruit”
4. Policy, Plan & Procedures n VLP Language Access Plan & Protocol q q n Working document Reviewed annually by LEP Working Group Tools: q DOJ Assessment & Planning Tool for Federally Assisted Programs q Making Your Program Accessible (Handout)
5. Interpreters & Translators n List of interpreters and translators q q q n Easily accessible by all staff Updated annually by volunteers and recruit needed languages List qualifications & skills (translation vs. interpretation) Quality Control n n Application/Initial Screening Meeting/Interview with Referral Coordinator Interpreter Protocol & Code of Ethics (2006) Negotiated lower rate for phone interpreter and video remote interpreter services
6. Document Translation n Write in Plain Language! n Pro Bono Translation – (LSI Foundation) n Translated Document Bank n n Easily accessible to staff I. e. informational materials for clients, retainers, letter templates, etc. n Volunteer translators n Always have multiple people review n Pay for proofreading – less expensive
7. Training n n n Build in-house training capacity – FREE Online training resources - FREE Partner with agencies, courts or orgs – FREE to low cost LEP Training for all New Hires in Orientation Annual Staff Training q n Interpreter Skills Building Training q n Working with an Interpreter, Language Access Plan & Protocol and Language Access Issues in Case Handling Bilingual Staff and Privately Contracted Interpreters Working w/ Interpreter & Representing a LEP Client q Volunteer Attorneys & Law Students
www. Mass. Legal. Services. org
www. Mass. Legal. Help. org
Mongomery County, Maryland www. montgomerycountymd. gov/LEP/
Resources n www. lep. gov n N-LAAN Listserv – www. probono. net/nlaan n N-LAAN List of State Language Access Groups n www. masslegalservices. org/languageaccess
Resources n State Specific Language Access Policies/Plans: http: //www. migrationinformation. org/integration/language_portal/doc 4. cfm n How to work with an interpreter (video): http: //www. health. medicbd. com/library/video_play/c. X_krmqs. WJ 0/10_Tip s_for_Working_with_Language_Interpreters
Resources (cont) n www. mass. gov to search for Language Access Plans to view language access plans developed by MA State Agencies n Telephonic Interpreters: www. languageline. com, www. ctslanguagelink. com, www. pacificinterpreters. com, www. callopi. com
Questions? Contact Information: Rodrigo Monterrey Department of Public Health rodrigo. monterrey@state. ma. us n Diane M. Randolph Office for Refugees and Immigrants diane. m. randolph@state. ma. us n Moriah Nelson Volunteer Lawyers Project mnelson@vlpnet. org n
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