Laboratory work № 3 Receive visitors Pankov Ivan Litovskikh Anton Kungurtsev Anatoly
Advice When you greet someone who you don’t know, you should use polite and formal phrases: • «Good moning!» «Good afternoon» , «Hello» , etc. • After greeting words you should introduce. Also you should ask your companion if he needs your help. • When someone meets you, you should thank for the a good attitude
For example: Greeting someone who you don’t know. -Good morning. I'm John Smith. Welcome to «IT Finance» . -Hello, John. Thanks for meeting me. -How was your journey? -Very good, thanks.
Advice When you meet your friend, it depends on social status which style to use formal or informal. You also should ask him/her about his/her life in a polite way: “How was your flight? ”, “How are you? ” etc.
For example Greeting someone you know (informal) -Hi, Michael. Good to see you again! -It's good to see you too, Yana! -How are you? -Very well thanks, and you? -I'm fine, thanks. How is work? -Great. I'm working on a new sales project. And you?
Example - Good afternoon, I'm Ivan Pankov. Welcome to Yekaterinburg. - Pleased to meet you, Ivan. Thanks for meeting me. - How are you? - I'm fine, thanks. - How was your flight? - Oh, not too bad but the weather was awful. - Would you like to get a drink before I drive you to your hotel? - Thanks, I'd like a coffee. Can you tell me where the restrooms are? I'd like to freshen up. - Certainly, they're just over here. I'll show you. - Thanks.
Polite offers and requests
Advice In Russia askng for things in a direct or indrect ways depends on situation. If you are talking with your business partner or with a person you don't know well you should use indirect way. Use these words: «could you. . . , please? » , «can you. . , please? » etc. If you are talking with your friend you can use direct way for asking: «Give me something» , «Could I have something» , etc. But you should be polite in both situations.
Polite offers and requests Offer Request Do you want. . . ? Is it OK to. . . ? Can I help. . . ? Can you. . . ? Would you like. . . ? Could I. . . ? Accept politely Refuse politely That would be great. I'm fine, thanks. That's very kind of you. Not at the moment, thx Thanks, I'd like a. . . Not for me, thanks.
Making small talk
Advice There is a suggestion that to get down to business directly is not normal or polite at all. In many countries and different cultures small talk is an important part of business meeting and developing business relatoinships. Topics for this talk are always free, very seldom they are quite serious. Escaping or ignoring your companions is very impolite and even awful. No one should dominate the conversation.
Example - Hello, Anatoly. - Good morning, Anton. Nice to see you, how are you? - Oh, Thank you for a question, I am fine. - I know that your future profession is connected with computers so can you help me with repairing? - Yes, of course. It is not a problem. What kind of breakdown you have? - Actually I don’t know, but I guess that something wrong with video adapter. - Probably, there is a problem with a freezer, I’ll help you tomorrow, and now I should go, see you later. - Bye.
Thank you for your attention
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