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KX-NS 1000 Unified Messaging - General. Rev 1. 5 17 Apr. , 2015 KX-NS 1000 Unified Messaging - General. Rev 1. 5 17 Apr. , 2015

Actual Scenario All message can be seen through your e-mailer! Customer Contact by E-Mail Actual Scenario All message can be seen through your e-mailer! Customer Contact by E-Mail E-mail Server E-mail Voice Message FAX Message KX-NS 1000 Voice Call PSTN FAX Call UM Voice Message FAX Message You can check message from any location! The Unified Messaging system exist inside NS 1000. Expanding number of port or recording capacity, enhanced feature require Activation Key or replacing CF card.

Introduction The Voice Mail (VM) features consist of the features in the Unified Messaging Introduction The Voice Mail (VM) features consist of the features in the Unified Messaging system that handle incoming calls, recording messages and conversations, and managing mailboxes for extension users.

Table of Contents Chapter 1) Overview 2) How to work? 3) How to program? Table of Contents Chapter 1) Overview 2) How to work? 3) How to program?

Chapter 1 Overview Chapter 1 Overview

1. Overview KX-NS 1000 provides Unified Communication features. • Voice Messaging : Built-in - 1. Overview KX-NS 1000 provides Unified Communication features. • Voice Messaging : Built-in - Powerful Full Functioning Voice Processing System : Voicemail, 2 way recording, Handling incoming/outgoing calls, Subscriber features, and more. - Default Configuration : 1024 mailboxes, 2 ch voice mail port, 2 h recording time. Recording hours can be expanded by Activation Key : 2 hours to 15 hours Replacing SM (Storage Memory) card : 200/450/1000 hours While One Look networking and using independent UM - Each Built In VM work independent. - Each Built In VM has to maintain independently.

1. Overview Built-in Voice Messaging feature The NS 1000 provides the voice mail feature 1. Overview Built-in Voice Messaging feature The NS 1000 provides the voice mail feature which will help you manage your voice communication needs. • Mailbox feature : for Voice mail • Automated Attendant (AA) feature • Interview Mailbox Service • Custom Service • Reporting feature UM takes over the functions of dedicate and separate TVA/TVM Voice processing system.

1. Overview Basic voice mail features for extensions. • For an extension user with 1. Overview Basic voice mail features for extensions. • For an extension user with a message box: - Record a personal greeting message to greet a caller and ask him/her to leave a voice message. - Play back and clear greeting messages and the voice messages left by callers. - Access remotely his/her message box through a trunk. To check and listen messages from outside of the office. -Presence base call handling etc. • For a caller: -A caller can leave a voice message after hearing the greeting message. etc

1. Overview Manager feature There are two types of managers: • System Manager - 1. Overview Manager feature There are two types of managers: • System Manager - Configure mailboxes, change class of service (COS) settings for subscribers, etc. • Message Manager - Maintain the general delivery mailbox, change notification settings, record/delete prompts, etc. 　- Automatic 2 way Recording for Manager - Emergency Greeting set up

1. Overview Auto Attendant Automated Attendant (AA) answers incoming calls and callers can be 1. Overview Auto Attendant Automated Attendant (AA) answers incoming calls and callers can be redirected to the desired extension in one of the following ways: a. Dial extension numbers directly b. Spell the name of the desired party using the dial keys on their telephones c. Listen to all subscriber names and select the desired extension The service can be programmed for day, night, lunch, and break time modes.

1. Overview Interview Service Allows the Unified Messaging system to 1. Overview Interview Service Allows the Unified Messaging system to "interview" a caller by playing a series of prerecorded questions and recording the caller’s responses. As the callers answer questions, they are recorded into an interview mailbox.

1. Overview Custom Service • Menu & Transfer Allow callers to perform specific functions 1. Overview Custom Service • Menu & Transfer Allow callers to perform specific functions by pressing dial buttons • Date Control Different operation to be assigned for up to 5 time periods defined by date. • Time Control Different operation to be assigned for up to 5 time periods defined by time of day. • Day Control Different operation to be assigned for up to 5 time periods defined by day of the week. • Password Require that callers enter a password. Each password is assigned an operation.

1. Overview Reporting • Mailbox Information Report • Custom Service Report • Call Account 1. Overview Reporting • Mailbox Information Report • Custom Service Report • Call Account Report (Group calls by UM EXT / by Mailbox) • Message Status Report • UM EXT Usage Report • Memory Usage Report • Mailbox Usage Report • Fax Transfer Report • Call Handling Statistics Report • Subscriber Setup Report • Security Information Report • Hourly Statistics Report • Fax Server Report

1. Overview Pre-Installed Activation Key NS 1000 has pri-installed Activation Key as initial condition. 1. Overview Pre-Installed Activation Key NS 1000 has pri-installed Activation Key as initial condition. Below Activation Key are related to UM features. Category UM Function Overview 2 ch/2 hours recording Email Client (128 mailboxes) 2 way record control (Message Manager) Message Back up Note Permanent　 Expire after 60 days (Automatic Recorded Message Back UP) 2 Way recording and transfer User (30 users) Expire after 60 days Pre-Installed Activation Key List for UM

Chapter 2 How to work? Chapter 2 How to work?

2. How to work? Caller’s feature The caller can call the extension directly without 2. How to work? Caller’s feature The caller can call the extension directly without transferring human operator. KX-NS 1000 1. Incoming Call PSTN 3. A greeting message is sent. 4. Call EXT by dialing EXT No. 2. Automated Attendant 5. Ring at EXT

2. How to work? Caller’s feature The caller can leave a voice message for 2. How to work? Caller’s feature The caller can leave a voice message for the corresponding extension. KX-NS 1000 1. Incoming Call PSTN 3. A greeting message is sent. 4. Can leave a message or Send FAX message 2. Forward to UM 5. Lits the Message Waiting Lamp

2. How to work? Manager’s feature Management people can check conversation between agent and 2. How to work? Manager’s feature Management people can check conversation between agent and customer. The conversation can be seen by list and listened specific conversation through Web access to the UM box. KX-NS 1000 PSTN Conversation Record at UM box Web-MC UM

2. How to work? Operation by Telephone UM KX-NS 1000 FAX Machine Access to 2. How to work? Operation by Telephone UM KX-NS 1000 FAX Machine Access to the mailbox from the telephone. - An user can listen the voice message. - Also, can transfer the FAX message to the FAX machine and print out the FAX. The Message Waiting Lamp on the telephone notifies that a new message (Voice / FAX) is left in the mailbox

2. How to work? Operation by mailer (With IMAP 4) UM KX-NS 1000 FAX 2. How to work? Operation by mailer (With IMAP 4) UM KX-NS 1000 FAX Machine Access to the mailbox from mailer on PC. - An user can check left voice & FAX message visually.

2. How to work? EXT Owner’s feature –easy set up and maintenance. An extension 2. How to work? EXT Owner’s feature –easy set up and maintenance. An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message for example. KX-NS 1000 Record a user’s own personal greeting message Recording operation done by 1) Phone 2) PC by User Log In and record through a) Phone b) WAV file "G. 711 u-law/a-law, WAV, 8 bit, Mono"

Chapter 3 How to program? Chapter 3 How to program?

3 -1 Installation of the Storage Memory Card Voice Mail recording time SM-S : 3 -1 Installation of the Storage Memory Card Voice Mail recording time SM-S : 200 hours SM-M : 450 hours SM-L : 1, 000 hours SM (Initially installed) : 2 hours

3 -2 Basic Setting Basic set up parameters ・To create User Profile -Creating Mailbox 3 -2 Basic Setting Basic set up parameters ・To create User Profile -Creating Mailbox and Bundling with EXT Set mail box access password for both from phone and PC. And setting up Web-MC access user ID and pass.

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –User 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –User Information Set User Basic information Name, Language for Web. MC, User Level, etc.

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles -Contact 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles -Contact l Select Extension No. l Set PIN l Set E-mail address for notification

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified Message Mailbox number can be allocated automatically. (same number as Extension number) Detail mail box set up can be done at this screen as well.

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified Message –Prompt Registration Prompt can be recorded by phone. Also WAV file can be transferred. 　 File format: G. 711 u-law/a-law, WAV, 8 bit, Mono

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Unified Message –Mailbox Setting Notification Parameter – E-mail/Text Message Device and schedule

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Telephony 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Telephony Features Detail EXT set up can be done. Such as, Select COS for Phone, set up forward destination, speed dial and flexible button

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Login 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles –Login Account Set Log In ID and pass word. To use Automatic 2 Way Rec management feature need User Profile. *Automatic 2 Way Recording message can be listened through Web-MC only.

3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles Create 3 -2 Basic Setting Basic set up parameters Setup –Users -1. User Profiles Create Multiple User Profiles can be created by “Add Range”

Chapter 4 Appendix Chapter 4 Appendix

4. Appendix The default configuration provides 1024 mailboxes, 2 ch UM ports with 2 4. Appendix The default configuration provides 1024 mailboxes, 2 ch UM ports with 2 h storage without additional Activation Key or hardware. Specifications (1/2) Item Specifications Remarks Number of Ports - Default : 2 ch - When Activation Key (*) is added: Max. 30 ch * Activation Key for “UM channel”. - 2 ch : KX-NSU 102 - 4 ch : KX-NSU 104 Recording Time - Default : 2 h - When Activation Key (*1) is added : 15 h - When Optional Storage Memory Card(*2) is added : SM-S card (KX-NS 0135) / 200 h SM-M card (KX-NS 0136) / 450 h SM-L card (KX-NS 0137) / 1000 h *1 Activation Key for “UM System Function” (KX-NSU 001). *2 Optional Storage Memory card is installed on the main board and used for increasing the storage capacity. Only one Storage Memory card can be installed per system. Number of Mailboxes 1024 For user : 1022 For Manager : 2

4. Appendix The default configuration provides 1024 mailboxes, 2 ch UM ports with 2 4. Appendix The default configuration provides 1024 mailboxes, 2 ch UM ports with 2 h storage without additional Activation Key or hardware. Specifications (2/2) Item Specifications Maximum Message Length - 1 to 60 min (programmable) Length of Personal Greeting - Default : 60 s - Max : 360 s (programmable) Extension Number Length 2 to 8 Custom Service Up to 200 Audio CODEC Type (Recording Voice) G. 711 Multi Language Max. 8 VMA software (Voice Mail Assistant) Not supported Remarks Unlimited for two way recording PC application which allows the users to control their mailbox visually

4. Appendix Unified Messages function (1) There are 6 types of Unified Message related 4. Appendix Unified Messages function (1) There are 6 types of Unified Message related Activation Key as follow. 1) UM System Function 1(Recording Time Expansion) Item Recording time length Model Number KX-NSU 001 Capacity Detail Note Standalone 15 hours One Look 1 AK 16 AK When install SM-S/M/L (Compact Flash Card) User does not need to install this AK Note: Bellow table shows Max. recording time with each CF Compact Flash SM-S (KX-NS 0135) SM-M (KX-NS 0136) SM-L (KX-NS 0137) Max recoding time 200 H 450 H 1000 H

4. Appendix Unified Messages function (2) 2) UM System Function 2 (2 Way REC 4. Appendix Unified Messages function (2) 2) UM System Function 2 (2 Way REC Control) Item Control 2 way recording Model Number KX-NSU 002 Capacity Detail Note Standalone Enable 2 Way recording control One Look 1 AK 16 AK Allow to use Manager function to Control Automatic 2 Way Recording 3) UM System Function 3 (Message Back up) Item Message Back Up Model Number KX-NSU 003 Capacity Detail Note Standalone Enable Automatic UM Message Back UP One Look 1 AK 16 AK Enable Allows the automatic backup of messages.

4. Appendix Unified Messages function (3) 4) UM Ports Model Number Item Message Ports 4. Appendix Unified Messages function (3) 4) UM Ports Model Number Item Message Ports Note KX-NSU 104 Standalone One Look 30 ports KX-NSU 102 Unified Capacity Detail 480 ports 2 UM Ports 4 UM Ports １) Max 30 UM ports per one System 2) KX-NSU 102 is initially installed as default 3) Need for each unit 5) Unified Messaging System (Mail box) Item Control UM E-Mail Client (IMAP 4) and Notification Users Model Number KX-NSU 201 KX-NSU 205 KX-NSU 210 KX-NSU 220 KX-NSU 299 Detail 1 user 5 users 10 users 20 users No Limitation Capacity Standalone One Look 1024 Mailboxes 16384 Mailboxes Note Enable UM E-Mail (IMAP 4) client and E-mail notification users

4. Appendix Unified Messages function (4) 6) 2 way Recording/Transfer users Item Model Number 4. Appendix Unified Messages function (4) 6) 2 way Recording/Transfer users Item Model Number Capacity Detail Standalone KX-NSU 301 10 users KX-NSU 320 20 users KX-NSU 399 No Limitation 1000 users 5 users KX-NSU 310 640 users 1 user KX-NSU 305 2 way recoding Users Note One Look Allow to use 2 way recording and transfer Function

4. Appendix System Block Diagram KX-NS 1000 PBX Data Bus U M 2 channels 4. Appendix System Block Diagram KX-NS 1000 PBX Data Bus U M 2 channels are available by default. Optional activation key will expand the number of UM port (UM channel). (KX-NSU 102, 104) 　　* Max. 30 ch Main board C h a n n e UM lport Block Recording Area on the main board SM-S : 200 hours SM-M : 450 hours SM-L : 1, 000 hours Recording Area on the Optional SM card (Daughter card) 1 slot for optional SM card 2 hours are available by default. Optional activation key will expand to 15 hours. (KX-NSU 001)

4. Appendix UM Group Number UM ports make up a group called UM group. 4. Appendix UM Group Number UM ports make up a group called UM group. This group has a floating extension number which is used to access the UM. Floating Extension Number - Only one number is used for UM access, even though 30 UM ports are used. - Default : 500 (Master system) 501 - (Slave system) Floating Extension Number : 500 Port 1 Ext. 5101 Port 2 Ext. 5102 Port 30 Ext. 5130 UM Block UM Group

4. Appendix Extension Number of UM port by initial set up An extension number 4. Appendix Extension Number of UM port by initial set up An extension number is assigned to each UM channel. KX-NS 1000 PBX Data Bus Main board UM Channel UM port An extension number is assigned to each channel. Default : 5101 - 5102 (Master system) 5104 - 5105 (Slave system) UM (Voice mail, AA, Fax, etc. ) Block ・Extension numbers are assigned according to the “Extension Numbering Scheme 22 to 28” in Numbering Plan. ・When install Activation Key for expanding UM port, Extension numbers are NOT assigned automatically. So it is necessary to assign manually. ・ Extension number will be assigned automatically for UM on Slave unit as well.

4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 1. Switch for Simple 4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 1. Switch for Simple Operation to play next message : Not same as V 3. However, reallocate single digit for main features and reduce two digits Operation. NS TVM/A

4. Appendix V 3 Enhanced Feature For North America TVA/TVM V 3 Feature 2. 4. Appendix V 3 Enhanced Feature For North America TVA/TVM V 3 Feature 2. Changing default value of COS : same as V 3 The default value is set “No”.

4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 3. Message Status New 4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 3. Message Status New to Old : Same as V 3. The status is changed to old after 5 seconds (default) from starting play the message. The status becomes to the old message, if the message is played completely or the subscriber makes any key operation. The status is changed to Old after 5 seconds from starting playing the message. Subscriber #102 MBX #102 New Old

4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature Below 2 feature is 4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature Below 2 feature is added as “Hospitality Mode” to COS. 4. Subscriber only listens to messages in the mailbox 5. Easy recording the greeting message

4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 6. Creating the mailbox 4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 6. Creating the mailbox automatically at 2: 00 AM : Not supported

4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 7. Callback feature improvement 4. Appendix V 3 Enhanced Feature TVA/TVM V 3 Feature 7. Callback feature improvement : Same as V 3 The subscriber reply (Call Back) to the message with the caller-ID which the operator transferred. The caller leaves the Then the original caller is called. message. MBX The message is #101 transferred. Operator #101 Replying to the original caller Subscriber #102 MBX #102 PBX VPS To repeat this message, press 1 To play the next message, press 2 To erase this message, press 3 To send reply, press 4. . . Caller 092 -xxx-yyyy

4. Appendix Limitation & Increased Resources compare to TVA/TVM Limitation Data conversion from TVA/TVM 4. Appendix Limitation & Increased Resources compare to TVA/TVM Limitation Data conversion from TVA/TVM is not supported. VM menu is not supported. No VMA with CA. Resource Increased Custom Service Menu : 100 → 200 Service Group : 48 → 64 Mailbox Group Member : 100 → 200

4. Appendix Call handling by UM - Priority of call handling feature When a 4. Appendix Call handling by UM - Priority of call handling feature When a call is received from an outside party, the following call services can determine how the call is handled: – Automatic Login (Toll Saver) – Holiday Service – Caller ID Call Routing – DID Call Routing – Trunk Service – Port Service The service with the highest priority will handle the call. The order of priority is: Automatic Login (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing > Trunk Service >Port Service.

4. Appendix Call handling by UM In case of assigning trunk call as DID 4. Appendix Call handling by UM In case of assigning trunk call as DID or DIL to UM group then the caller handled based on -UM Service Group No. setting for each DID or DIL. Under PBX Configuration- - Service Group setting. Under UM Configuration

4. Appendix Call handling by UM -Port Assignment By default, all of port assign 4. Appendix Call handling by UM -Port Assignment By default, all of port assign as “Service Group 1”.

4. Appendix Actual usage of Custom Service 1)Menu & Transfer Allow callers to perform 4. Appendix Actual usage of Custom Service 1)Menu & Transfer Allow callers to perform specific functions by pressing dial buttons This is Panasonic If you like to call EXT then Press 1 and EXT No. Like to leave message then Press 2 and EXT No. Function List Trf to Mbx Trf to Ext Operator Trf to Out Exit Prev Menu CS Fax Service VM Serv Call Trf Serv Subscriber Serv Dial by Name Repeat Menu Main Menu Trf to Fax Extn List All Names

4. Appendix Actual usage of Custom Service 2)Date Control Different operation (pre-assigned) to be 4. Appendix Actual usage of Custom Service 2)Date Control Different operation (pre-assigned) to be assigned for up to 5 time periods defined by date. Ex. Run end user campaign at specific period of date and ask them to call specific number get Comment from end user. This week we do special Valentine's day The customer call During 7 -14 Feb. promotion if you have interest then … The caller has no selection and no menu is announced at this CS.

4. Appendix Actual usage of Custom Service 3)Time Control Different operation (pre-assigned) to be 4. Appendix Actual usage of Custom Service 3)Time Control Different operation (pre-assigned) to be assigned for up to 5 time periods defined by time of day. Ex. Call can be proceed to the doctor who cover specific time zone of day. AM 0: 00 -5: 00 AM 5: 00 -10: 00 The doctor who in charge will be answered shortly … AM 10: 00 -PM 3: 00 The patient call hospital at AM 1: 00 The caller has no selection and no menu is announced at this CS. PM 3: 00 -8: 00 PM 8: 00 -12: 00

4. Appendix Actual usage of Custom Service 4)Day Control Different operation (pre-assigned) can be 4. Appendix Actual usage of Custom Service 4)Day Control Different operation (pre-assigned) can be assigned for each of 7 days. Defined by day of the week. Caller call factory on Wednesday get Jenny. Monday Tuesday Due to shift work production line manager differ on day of the week. The caller has no selection and no menu is announced at this CS. Jenny Wednesday Friday Thursday

4. Appendix Actual usage of Custom Service 5)Password Agent A Require that callers enter 4. Appendix Actual usage of Custom Service 5)Password Agent A Require that callers enter a password. Each password is assigned an operation. ID 1234 The customer need to know Company’s Agent B pilot phone number and ID only ID 2345 Please dial ID for each Agent… Dial “ 1234” To call Agent A Agent C ID 3456 Company’s　employee doesn’t need to disclose their phone（DID, Cell etc) neither EXT No.

4. Appendix Programming of Custom Service Drag & Drop Nested Easy to create specific 4. Appendix Programming of Custom Service Drag & Drop Nested Easy to create specific Custom Service. (Drag & Drop, Nested) Multiple Custom Service can be combined as multi layer menu.

4. Appendix Programming – detail of each Custom Service menu Can be set name 4. Appendix Programming – detail of each Custom Service menu Can be set name for this specific Custom Service Can be select Prompt (language) Need to set PIN call Routing Menu & Transfer

4. Appendix Programming – detail of each Custom Service menu Can be set name 4. Appendix Programming – detail of each Custom Service menu Can be set name for this specific Custom Service Set period for each operation Set Operation for each period Date/Time Control

4. Appendix Programming – detail of each Custom Service menu Can be set name 4. Appendix Programming – detail of each Custom Service menu Can be set name for this specific Custom Service Set operation for each day Day Control

4. Appendix Programming – detail of each Custom Service menu Can be set name 4. Appendix Programming – detail of each Custom Service menu Can be set name for this specific Custom Service Set password here Max 12 digits Password

4. Appendix Programming – detail of each Custom Service menu Prompt record easily for 4. Appendix Programming – detail of each Custom Service menu Prompt record easily for “Menu & Transfer” and “Password”

4. Appendix Reporting Unified Messaging (UM) system reports can be generated in order to 4. Appendix Reporting Unified Messaging (UM) system reports can be generated in order to monitor voice mail operations. Reports can be displayed on a PC, printed, or exported.

4. Appendix Reporting - Mailbox Information Report - This report can give detail setting 4. Appendix Reporting - Mailbox Information Report - This report can give detail setting of each mailbox The mailbox information report displays configuration parameters from owner’s extension to e-mail options) for a specified mailbox or a range of mailboxes. 50 records are displayed at a time for this report.

4. Appendix Reporting - Call Account Report Based on each UM port Based on 4. Appendix Reporting - Call Account Report Based on each UM port Based on each mail box The call account report displays information about outgoing call activity. Information can be shown by UM port or by mailbox. The report includes date, starting time, used port, connection time, called telephone number, call type, exit status of each callout, total callouts number and the connection time for local or long distance call, and total number of outgoing calls. 400 records are displayed at a time for this report.

4. Appendix Reporting - UM Extn. Usage Report - The port usage report displays 4. Appendix Reporting - UM Extn. Usage Report - The port usage report displays information about each UM port, such as connection time and percentage of time which each UM port was busy.

4. Appendix Reporting - Memory Card Usage Report - The memory usage report indicates 4. Appendix Reporting - Memory Card Usage Report - The memory usage report indicates the amount of storage space used and the amount of available space. Available space is expressed in minutes. Information for the number of messages stored in and deleted from the Unified Messaging system is displayed.

4. Appendix Reporting - Mailbox Usage Report - The mailbox usage report displays information 4. Appendix Reporting - Mailbox Usage Report - The mailbox usage report displays information for a specified mailbox or range of mailboxes, including the number of recorded messages, the total time of outgoing calls, external messages, message notification, group message delivery, and number of faxes received.

4. Appendix Reporting - Fax Transfer Report - The fax transfer report displays information 4. Appendix Reporting - Fax Transfer Report - The fax transfer report displays information about faxes received by the Unified Messaging system and transferred to a fax extension. It includes the fax reception date, the port number used, and the fax transfer status for a maximum of 64 fax messages.

4. Appendix Reporting - Fax Server Report - The fax server report displays the 4. Appendix Reporting - Fax Server Report - The fax server report displays the log of all sent and received faxes. The report includes the user name or mailbox number that sent or received the fax, number of pages of the fax document, and the result of the fax transmission or reception.

4. Appendix Reporting - Call Handling Statistic Report The call handling statistic report displays 4. Appendix Reporting - Call Handling Statistic Report The call handling statistic report displays both a summary of and details of Unified Messaging activity over a specified period of time for the Automated Attendant service. This report includes the total number of incoming calls, transferred calls, held calls, calls which left a message, the result of transferred calls, etc.

4. Appendix Reporting - Custom Service Report - The Custom Service report displays information 4. Appendix Reporting - Custom Service Report - The Custom Service report displays information such as Custom Service settings, message recording status, number of access, time of access, and number of access to each key.

4. Appendix Reporting - Message Status Report - The message status report provides the 4. Appendix Reporting - Message Status Report - The message status report provides the status of all messages of specified subscribers, including faxes.

4. Appendix Reporting - Subscriber Setup Report - The subscriber setup report displays the 4. Appendix Reporting - Subscriber Setup Report - The subscriber setup report displays the basic settings (owner’s name, password, personal greeting, etc. ) for a specified mailbox or range of mailboxes.

4. Appendix Reporting - Security Information Report - The security information report displays information 4. Appendix Reporting - Security Information Report - The security information report displays information about mailbox accesses. The report includes the date of the last change and last access, number of total accesses, login, and failed accesses.

4. Appendix Reporting - Hourly Statistics Report - The hourly statistics report displays information 4. Appendix Reporting - Hourly Statistics Report - The hourly statistics report displays information about the number of incoming or outgoing calls, the connected time per hour, etc.

4. Appendix Reporting - View/Export/Clearing data To view a report Some reports can be 4. Appendix Reporting - View/Export/Clearing data To view a report Some reports can be viewed as a table or as a graph. To export a report A report can be printed from Web Maintenance Console or exported as a text file or CSV file. To clear a report For each report, all data can be cleared. Follow the steps below to clear all report data. Some reports can also be set to automatically clear at specified times. To automatically clear report data: Daily, Weekly, Monthly, or Yearly, and specify the time, the day of week or day of month, and the month.

Thank you ! The END Thank you ! The END

Modification 20120208 -02 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1_2 Feb 2012. ppt - Modification 20120208 -02 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1_2 Feb 2012. ppt - 1 st release 20120208 -02 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 1_8 Feb 2012. ppt - Modify Page#38 “Multi Language” Max. 10 ->Max. 8 20120329 -03 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 2_29 Mar 2012. ppt - add Page#51 -79 20120423 -04 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 3_23 Apr 2012. ppt - Modify Page#15 change expression of Activation Key 20120608 -05 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 4_8 Jun 2012. ppt - Modify Page#22, 29 Add WAV file format

Modification 20150417 -06 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 5_17 Apr 2015. ppt Modification 20150417 -06 5. 0_. Unified Communication_Built-in Voice Mail_Rev 1. 5_17 Apr 2015. ppt - Change format and merge contents up to V 4. 2.