Korea ICT e-Gov Best Practices and Lessons Ministry of

Korea ICT/e-Gov Best Practices and Lessons (Ministry of Labor, Social Protection) 2011. 9 Young-Sik Kim yskim 4 u@gmail. com , T. 7999 -6244 E-Government Center, Moldova 1 1

Agenda • Korea Economy & ICT History • ICT Achievements • E-Gov Best Practices in Public Services – Government Portal, Smart Card, ITS – Procurement, Budgeting, Customs, Tax – Patent, Groupware, Petition, NCIA, INVIL, etc • Lessons Learned (CSF) – Leadership, Policy, Legal Framework, Institution, Funding, Human Capacity • Summary 2 2

Korea in the Chi-Ru-Ja Triangle: a shrimp among whales? 3 3 3

Korea Economy History with ICT Policy 4 4

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Major Successes – e. Gov Country Republic of Korea E-Government Human Web Service Infrastructure E-Participation Rank Index (Avg) Capital Index 1 0. 8785 0. 9929 1 0. 639 1 8 0. 7863 0. 9933 0. 7651 0. 601 0. 9143 Singapore 11 0. 7476 0. 9203 0. 6857 0. 6386 0. 6857 Japan 17 0. 7152 0. 9496 0. 673 0. 5241 0. 7571 Malaysia 32 0. 6101 0. 8542 0. 6317 0. 3437 0. 6571 Mongolia 53 0. 5243 0. 9127 0. 5556 0. 1036 0. 4286 China 72 0. 47 0. 8535 0. 3683 0. 1912 0. 3714 Viet Nam 90 0. 4454 0. 8097 0. 3048 0. 226 0. 0857 Indonesia 109 0. 4026 0. 854 0. 2444 0. 1142 0. 1286 India 119 0. 3567 0. 6432 0. 3683 0. 0583 0. 2 Nepal 153 0. 2568 0. 582 0. 1683 0. 0226 0. 0571 Australia Source: United Nations 2010 E-Government Development Knowledge Base, http: //www. unpan. org/egovkb 6 6

e-Government Global Awards Achieving the World Class e-Government International Awards Model Case Selection International Certifications KISS HTS KIPOnet : UN Public Service : OECD e-Tax Best : WIPO IT Standard (’ 06) Award (’ 07) Invil : World e-Gov Forum Award (’ 06) KONEPS : WCIT Global Excellence Award (’ 06) Practice (’ 06) OPPP : ‘Online Politics UNIPASS : ISO 9001, 20000 Trophy Top 10’ (’ 06) u. Trade. Hub : ‘World Advanced’ KONEPS : UN/CEFACT Int’l in APEC Report (’ 06) Standard (’ 05) 7 7 7

e-Gov Best Practices in Public Services • • • G 2 C (Gov to Citizen) – Work-Net – Portal – Online Petition – IEMS (Integrated Emergency Mgmt System) – Smart Card for Public Transportation, Intelligent Transportation System – Information Network Village G 2 B (Gov to Business) – Procurement – Budgeting – Customs – Tax – Patent G 2 G (Gov to Gov, Internal) – BPS/EDMS (Groupware) – Government Data Center (NCIA) 8 8

Work-Net in Ministry of Employment & Labor, Korea 9 9

World-job in Ministry of Employment & Labor, Korea 10 10

Mobile-job in Ministry of Employment & Labor, Korea 11 11

Internet Civil Services (Portal) • Up to 3, 020 types of civil services are available online without visiting administrative offices. • Online issuance of 1, 208 types of civil documents are provided, allowing citizens to print necessary official documents at home. • www. minwon. go. kr 12 12 12

e-People : Online Petition “e-People” is Korea’s single online portal unifying complaints/ proposals/ policy discussions handled by all central government agencies, municipalities, public organizations and Korean diplomatic missions. 13 13 13

IEMS- Integrated Emergency Management System Emergency Report Mgmt. Solution Command & Control Solution One Click 119 Phone Call Help! Internet SMS Call Wireless Paging Call Support Information Solution Display Command & Control Center 14 14

Smart Card for Public Transportation 15 15

Intelligent Transportation System (ITS) for Efficient Public Transportation Traffic Management System Traffic Data Collection 돌발상황관리 기본교통정보제공 신호제어 출발전교통정보제공 비차량이용자 경로안내 교통(제어)정보제공 인터넷 VMS 교통정보관리 및 연계 경로 안내 Traffic Security Traffic Control Center 현장시설물 신호제어기 정보수집시스템 외부연계시스템 자료가공시스템 § 기타 교통 정보 § 수집자료 § 오류검사결과 § 소통정보 § 통계정보 VMS시스템 § 메시지 § 표출결과 이용자 및 기관 기상청 종합상황관리업무 종합운영자 신호운영자 돌발운영자 보행자 안전지원 경찰서, 소방서 VMS 신호제어시스템 Serial, Analogue Image § 신호계획 § 제어정보 통합업무 DB § 소통정보 § 접속현황 교통운영시스템 § 파라미터 § 제어 § 경고이벤트 § 시설물상태 § 영상정보 방송국 시스템관리자 CCTV시스템 영상검지기 CCTV 인터넷서비스 시스템관리업무 시설물 관리시스템 시설물관리자 시청 Telephone WEB 교통분석업무 계획수립자 교통분석가 16 16 16 / 84

Electronic Procurement All stages of procurement, such as bidding, awarding contracts, contracting, delivery, and payment, are handled online, and procurement progress can be monitored in real-time. 17 17 17

Electronic Customs Clearance Service Export/import reports to the customs office and applications for inspection and quarantine to applicable entities are integrated to provide online one-stop services. 18 18 18

Electronic Tax Service It provides services for imposing, collecting, deducting, and exempting of internal taxes online, as well as inquiring various tax related information. 19 19 19

Online Patent Service • All administrative procedures for IP rights including filing an application and requesting for an examination or a trial are made available online 24/7. • Certificate issuance, progress check, and fee payment are also available online. 20 20 20

Business Process System (Groupware) A new business process management system that has increased the efficiency and transparency of administration by handling, recording and managing online all the business procedures of the government through standardization. 21 21 21

National Computing & Information Agency Back-up systems of the major infrastructure, state -of-the-art security facilities, and top-notch human resources ensure uninterrupted availability of e-Government services 24/7. 22 22 22

Information Network Village (INVIL) • INVIL is a project to establish self-sustainable village communities capable of continued growth by providing ICT resources and capability, and consequently increasing the income of residents through ecommerce in farming, fishing, and mountain regions usually excluded from information networks. • 363 villages have been established and operated since 2001. 23 23 23

Lessons Learned (CSF) 1. 2. 3. 4. 5. National Leadership & Commitment Policy & Legal Framework (R&D & Industry Cluster) Institutional Arrangement IT Promotion Fund Human Capacity Building 24 24

1. Leadership & Commitment “For the second nation-building, we will focus on establishing a knowledge-based economy where information and leading technology play a central role. ” Address by President Kim Dae-jung commemorating the 50 th Anniversary of the Republic of Korea August 15, 1998 “I will promote the continued expansion of the infrastructure for a knowledge and information society and cultivate new industries. . ” Inaugural Address by President Roh Moo-Hyun February 25, 2003 “Our main task is to overcome the point at issue, our economic crisis. However, we also have to prepare for our future. Therefore, our full-scale promotion of informatization is valuable as a new growth engine for the future of Korea. ” Address by President Lee Myung-Bak ‘Visionary Announcement for IT’ December 3, 2008 25 25 25

2. Policy & Legal Framework q Aggressive policies like Cyber 21, e-Korea, Broadband Korea, u-Korea q A total of 187 ICT related laws had been enacted or updated based on the results of the analysis of 7 rounds during ’ 95 -’ 03 in Korea. • 86 laws, including the Basic Act on Informatization Promotion, were enacted or revised for informatization promotion in the public sector • 101 laws, including Electronic Signature Act and Online Digital Contents Industry Promotion Act, were enacted or revised for the development of the IT industry and informatization of the private sector (ICT, SW, Contents, Games, etc ) • http: //elaw. klri. re. kr/eng/main. do ( Korean Government Law English Site) Electronic Signature Act (1999) Informatization Promotion Act (1995) E-government Act (2001) Digital Divide Act (2000) 26 26 EA Act (2005) 26

3. Institutional Arrangements q Policy by Ministry and Execution by Agencies q. Mo. IC from 1994 -2007 during heavy ICT sector development q Convergence activities to Other Ministry since 2008 - National Informatization to Mo. PAS (e-Gov) by NIA - ICT Industry Promotion to MKE by NIPA (Previously KIPA, IITA, KIEC) - Broadcasting/Telecom Convergence, Mobile Services and Regulation to KCC by KISA, KORPA, KISDI - Contents (DB, Gaming SW ) to Mo. CT by KOCCA 27 27 27

4. Funding q Government Annual Budget q. ICT Promotion Fund based on ICT Promotion Law (9 B$ used) since 1993 by IT Promotion Law. Used for Major Infra projects - Key projects: KII Project and 11 e-Government projects - R&D ; IT 839 Products and Services, Standard - ICT workforce Education and Training q Public-Private Partnership - Co-investment: KII Backbone and Subscriber’s network - BTL (Build, Transfer, and Lease): Army Broadband Network, NEMA Digital TRS Network - Share-in-Revenue: Electronic Payment Systems for on-line civil services (Supreme Court, G 4 C, etc. ) 28 28 28

5. Human Capacity Building q Mass digital literacy campaigns sponsored by Korean government - Target groups: the elderly, the disabled, farmers, government officials, the military, housewives, low-income groups and prison inmates, ect. (25 Millions, 50%) • 1 st(2000 - 2002. 6): 13, 805, 192 • 2 nd(2002. 7 – 2004. 12): 11, 811, 145 q Partnership with private computer academies, colleges, welfare organizations, etc. (Grant, matching fund, etc. ) q IT Professional trainings for overseas markets (subsidies to professionals and training institutes ) q Boosting up ICT demand by training programs 29 29 29

Summary q Good leadership q Streamlined policy and legal framework q Strong execution team q Support from people by participation q Cooperation among organization and agencies 30 30 30

Questions & Discussions Thank you 31 31