Knowledge Central. my. Halliburton. com Marcia Trimble IT Emerging Applications Group Houston SM
Knowledge Central. my. Halliburton. com Safety Moment Incidents Waiting To Happen Close calls occur in the workplace so often you probably don’t even realize they are happening until it’s too late. – Have you ever stepped over an extension cord or other potential tripping hazard without correcting the situation? – Have you ever caught yourself from slipping on a spill and just kept on walking? – Have you ever noticed a peculiar burning odor coming from a machine and never bothered to tell anyone about it? Many of us, at one time or another, have ignored situations in hopes they will just take care of themselves. The sobering fact is, when potentially hazardous situations are ignored, accidents are possible and will happen sooner or later. If you haven’t been exercising your safety responsibility, now is the time to start. SM
Major HPHT Well Control / Lost Circulation Win Customer saves $13 Million Knowledge Central. SM my. Halliburton. com Item: 109826 q Problem: Canadian Natural Resources (CNR) was drilling into the Wabamun limestone formation, the production zone for the well. This particular formation runs a tight line. Not enough fluid density, and the well begins to flow; too much density, and the well experiences losses. Bottomhole temperatures up to 370°F are typical for wells in the area. q Investigation: Gregg Lapinskie, a Baroid Technical Professional for CNR, was overseeing the well when the Wabamun limestone was penetrated at 14, 796’. The well began losing mud at a rate of 40 bbl per hour. If the density was raised above 17. 0 ppg, the loss rate increased; if the density fell below 17. 0 ppg, the well would begin to flow. Lapinskie needed a solution that would allow them to get out of the hole and run a liner. As he was in the customer’s war room and did not have access to the Baroid community, Brad Ross (Technical Professional) posted the problem in the community. Within hours, Lapinskie had eight responses supporting his recommendation to use HYDRO-PLUG. q Solution: HYDRO-PLUG was spotted in the open hole a total of three times. The first two times were only partially successful. On the third attempt, it was decided to spot a barite plug on top of the HYDRO-PLUG pill. The HYDRO-PLUG was able to hold almost 1500 psi back pressure through the choke. A 20. 0 ppg barite plug was spotted and allowed to settle for 48 hours. After this time, ECDs were simulated by increasing pump rates and modeling this with DFG+. As a result, the wellbore was able to tolerate an ECD of 19. 15 ppg (the predicted ECD with the liner and the cement job around the lap packer). The rig was able to trip out of the hole with zero losses and no gas readings. The liner was picked up, run in the hole, and cemented successfully. q Quotes: Lapinskie said, “The collaboration was a complete success. Until the HYDRO-PLUG pill was set, the other barite plugs disappeared, rendering the rig unable to POOH. ” The CNR drilling engineer in charge of this project believes that the successful collaboration saved CNR a $13 million well, not including the possibility of having to move a 15, 000 psi snubbing unit on location, or an estimated $2. 5 million hematite cement job that would have been needed to control the well.
Knowledge Central. my. Halliburton. com Portals & Knowledge Central SM
Knowledge Central. What is a portal? my. Halliburton. com • In general, a portal is a single, web-based interface into what would otherwise be disconnected and incompatible information spread across numerous separate applications. • There are three key characteristics of a portal: – "One stop shopping" that provides access to content, applications and collaborative or community building functionality – Personalized views that provide this access in the context of an individual's preferences and business rules – Flexible navigation, including both pre-defined roadmaps and powerful free-form search • Portals are valuable to users when they: – simplify complex information, – are context-specific, – provide useful services and/or foster collaboration and community building. These characteristics represent the rapid evolution of portals from mere search engines to useful business tools. • (Source: IBM) SM
Knowledge Central. Portals Defined – more simply! my. Halliburton. com • A single point of entry • A single overview of each user’s most relevant content and applications • A single search, navigation scheme, and information architecture • A single set of consistent page design templates • Provides access anywhere, anytime. • Personalized to the role, location, and organization of users. SM
Knowledge Central. Popular Commercial Portals • my. msn. com • yahoo. com • cnn. com • bbc. co. uk my. Halliburton. com SM
Knowledge Central. my. Halliburton. com Evolution of Portals • Early portals started as search engines that provided access to large quantities of information. • Over time, portals have added content, services and personalization to foster greater user loyalty. • Today, portals are often interactive windows to a variety of content as well as a wealth of other functions. • In the future, some e-business visionaries expect portals to become a pervasive part of daily life as they are integrated into devices of all shapes and sizes including wireless phones, automobiles, appliances, and so on. • (Source: IBM) SM
Knowledge Central. my. Halliburton. com Technical Components of a Portal • Portals can be used in a variety of contexts, from the very specific to the very general, and targeted at consumers, other business or employees. However, there are several technical capabilities that are foundational to portals in any or all of these cases: – Content aggregation and publishing, including XML – Search tools, search engines and taxonomy generators – Application integration, including e-commerce and collaboration applications – Personalization, data capture, collaborative filtering and data mining – Security / permissions services – Links to multiple internal and external entities • Although individual portals may combine any or all of these capabilities, depending on the desired business value and tolerance for related costs, they share the fundamentals of providing access to information within a useful context. • (Source: IBM) SM
A few definitions / descriptions Knowledge Central. my. Halliburton. com • Portal – ours is Knowledge Central • Sub. Portal – we have Employee Central, Customer Central, and Supplier Central (coming in 2004) • Portlet or gadget - is a component of a portal that provides access to a certain application or functionality. • Navigation – how you move from page to page; how you ‘get around’ in the portal. • mypage / my Workplace - Individually customized pages integrating tools, applications and information needed to perform one’s daily job. • Community versus Workgroup – – • Community - groups of employees who address urgent business needs by collaborating more effectively. Workgroup - Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Organization - Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. SM
Knowledge Central. Halliburton’s Web Presence Halliburton. com (with KBR) My. Halliburton Portal FIREWALL Halliburton. com Customer. Central Supplier. Central my. Halliburton. com Halworld Employee. Central Executive. Central Business Development Services (HR, IT, Comm) Consultants SM
Knowledge Central. The History of my. Halliburton • my. Halliburton. com Benevolent entanglement with customers – Need to deliver managed documentation to our customers. – Need to grow into next generation business to business (b 2 b), commercial workflow (CWF). – Online catalogue and ordering. • Knowledge Management (KM) – Delivering the right information to the right person at the right time. – Collaborative environment – Community of Practice (COP) SM
Knowledge Central. my. Halliburton. com History of my. Halliburton - cont’d • Plumtree (PT) chosen as the portal tool from a feature-weighted decision matrix then by completion of a Proof-of-Concept (POC). – Microsoft Technologies – Sql. Server Database • Highly Available (HA) environment with Platinum Service Level Agreements (SLA). – Load Balancing (LB) – Clustering – Commercial and custom monitoring. SM
Knowledge Central. Search • Paradigm shift in the web world – move from database lookup to search. • Autonomy purchased / upgraded for advanced search • Works across many data sources. my. Halliburton. com SM
Knowledge Central. my. Halliburton. com Content Management System - CMS • Interwoven is our CMS tool • Publishing Content – Document Classification through Taxonomy. – Ownership captured in meta data. – Creation and Refresh / review date captured in meta data. – Content Secured to a group. SM
Knowledge Central. my. Halliburton. com The myhalliburton. com portal was architected for growth and organization without limits. It is a true enterprise solution. SM
Knowledge Central. my. Halliburton. com Knowledge Central. SM my. Halliburton. com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004) SM
Knowledge Central. my. Halliburton. com Knowledge Central. SM my. Halliburton. com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004) SM
Knowledge Central. Customer Central • Rich Technical Content 4200 Data Sheets, Papers and Books • Technical Tools Interactive 3 -D Tools, Simulators, and Calculators • Access to Experts Global Expert and People Directories • Collaborative Knowledge Private Communities of Practice • Commercial Information Invoices, Job Scheduling, Proposals, Field Tickets my. Halliburton. com SM
Knowledge Central. my. Halliburton. com Knowledge Central. SM my. Halliburton. com • Customer Central (external) • Employee Central (internal) • Supplier Central (2004) SM
Knowledge Central. Halworld vs. Employee Central Hal. World § § Employee Central SM my. Halliburton. com Created and managed by Web Communications Contains over 320, 000 pages of webbased information. Much of the content is irrelevant due to redundancy or inaccuracy. Additions and edits are managed manually with little governance. § Currently migrating content from Hal. World to the employee portal. § Reviewing and validating content as it moves to the portal. § Consistent look and feel § Tighter governance § Integrates content with web-based applications
Knowledge Central. Employee Central • Knowledge Management Broker-led communities resolving critical business issues using collaboration • Role-Based Workplaces Applications and content personalized based on job roles • Collaborative Workgroups Share documents, threads, tasks, calendars • Application Integration Single sign-on and user-interface for surfacing critical application information • Employee Content Delivery of technical, commercial, benefits and support content my. Halliburton. com SM
Employee Central will feature a single entry point for all employees. Employees will navigate based on their roles and activities. Knowledge Central. my. Halliburton. com SM
Employee Central Tab Details Knowledge Central. my. Halliburton. com My Workplace Communities Work. Groups Organizations Description • Individually customized pages integrating tools, applications and information needed to perform one’s daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. • Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. • Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. • Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. Audience • Individuals • People across organization with common needs/ purpose • Intra-departmental/ organizational or project based or ad hoc • People outside of the department / organization Open or Closed • N/A • Open (preferred) or Closed • Open or Closed (preferred) • Open Environment Details • Personalized by role, organization, location • Collaborative • Informational • Formally facilitated by full -time moderator(s) • Open discussion forums without a moderator • Access to support services Expected • One per defined role • <100 • In the 100 s • One per internal Halliburton group • PE Service Coordinator • OTC Community • IT Services • BD Account Lead • Logging Community • IT ESG Technology Management Participation Examples • HSE SM
Employee Central Tab Details Knowledge Central. my. Halliburton. com My Workplace Communities Work. Groups Organizations Description • Individually customized pages integrating tools, applications and information needed to perform one’s daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. • Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. • Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. • Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. Audience • Individuals • People across organization with common needs/ purpose • Intra-departmental/ organizational or project based or ad hoc • People outside of the department / organization Open or Closed • N/A • Open (preferred) or Closed • Open or Closed (preferred) • Open Environment Details • Personalized by role, organization, location • Collaborative • Informational • Formally facilitated by full -time moderator(s) • Open discussion forums without a moderator • Access to support services Expected • One per defined role • <100 • In the 100 s • One per internal Halliburton group • PE Service Coordinator • OTC Community • IT Services • BD Account Lead • Logging Community • IT ESG Technology Management Participation Examples • HSE SM
My Workplace Knowledge Central. my. Halliburton. com SM
Employee Central Tab Details Knowledge Central. my. Halliburton. com My Workplace Communities Work. Groups Organizations Description • Individually customized pages integrating tools, applications and information needed to perform one’s daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. • Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. • Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. • Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. Audience • Individuals • People across organization with common needs/ purpose • Intra-departmental/ organizational or project based or ad hoc • People outside of the department / organization Open or Closed • N/A • Open (preferred) or Closed • Open or Closed (preferred) • Open Environment Details • Personalized by role, organization, location • Collaborative • Informational • Formally facilitated by full -time moderator(s) • Open discussion forums without a moderator • Access to support services Expected • One per defined role • <100 • In the 100 s • One per internal Halliburton group • PE Service Coordinator • OTC Community • IT Services • BD Account Lead • Logging Community • IT ESG Technology Management Participation Examples • HSE SM
Communities Knowledge Central. my. Halliburton. com SM
Employee Central Tab Details Knowledge Central. my. Halliburton. com My Workplace Communities Work. Groups Organizations Description • Individually customized pages integrating tools, applications and information needed to perform one’s daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. • Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. • Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. • Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. Audience • Individuals • People across organization with common needs/ purpose • Intra-departmental/ organizational or project based or ad hoc • People outside of the department / organization Open or Closed • N/A • Open (preferred) or Closed • Open or Closed (preferred) • Open Environment Details • Personalized by role, organization, location • Collaborative • Informational • Formally facilitated by full -time moderator(s) • Open discussion forums without a moderator • Access to support services Expected • One per defined role • <100 • In the 100 s • One per internal Halliburton group • PE Service Coordinator • OTC Community • IT Services • BD Account Lead • Logging Community • IT ESG Technology Management Participation Examples • HSE SM
Workgroups Knowledge Central. my. Halliburton. com SM
Employee Central Tab Details Knowledge Central. my. Halliburton. com My Workplace Communities Work. Groups Organizations Description • Individually customized pages integrating tools, applications and information needed to perform one’s daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. • Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. • Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. • Provides information and services to all ESG employees, inside and outside any organization; will replace Hal. World sites. Audience • Individuals • People across organization with common needs/ purpose • Intra-departmental/ organizational or project based or ad hoc • People outside of the department / organization Open or Closed • N/A • Open (preferred) or Closed • Open or Closed (preferred) • Open Environment Details • Personalized by role, organization, location • Collaborative • Informational • Formally facilitated by full -time moderator(s) • Open discussion forums without a moderator • Access to support services Expected • One per defined role • <100 • In the 100 s • One per internal Halliburton group • PE Service Coordinator • OTC Community • IT Services • BD Account Lead • Logging Community • IT ESG Technology Management Participation Examples • HSE SM
Organizations Knowledge Central. my. Halliburton. com SM
Knowledge Central. my. Halliburton. com Demo SM
Knowledge Central. my. Halliburton. com Who to contact • my. Halliburton portal support: – rto@halliburton. com • Executive Central: – greg. brown@halliburton. com • Knowledge Management: – michael. behounek@halliburton. com • e. Biz/Customer Central: – dan. collins@halliburton. com SM
Knowledge Central. my. Halliburton. com Executive Central SM
Why Executive Central? Situation Challenge Knowledge Central. my. Halliburton. com Halliburton’s previous Executive Desktop website provided a static view into business performance for a limited set of data that was refreshed and published manually on a monthly basis at best Executives required better, more current information to aid decision making and a toolset capable of: • Sourcing information directly from systems of record • Providing the capability to easily access and combine data from various source systems • Offering a comprehensive set of management information and tools • Providing a flexible architecture to support future needs • Reducing substantially the effort required to update data and generate information Resolution Create Executive Central (EC) … a “one-stop” source for information that enables on-going and anticipated executive decision making needs by directly accessing information from source systems wherever possible and developing a flexible tool that supports executive management decision making SM
Knowledge Central. Executive Central • Graphical Scorecard Analysis at-a-glance traffic light • Predictive Information Proactive actionable information vs. reactive • Single Report Interface to Multiple Systems Financials, Safety, Inventory, Receivables, Quality • User Alerts Defined thresholds for notification • Profile-Based Security Visibility only to relevant authorized content • Report Subscription Flexibility to choose favorite reports my. Halliburton. com SM
Knowledge Central. Executive Central Directional “vital signs” “Reactive” my. Halliburton. com Information to take action “Predictive” Scorecards • Near-time information Customer Data Detailed Rpts Company Country Product Line Functional Projects / Strategic Initiatives and Objectives Detailed Rpts Benefits Executive Desk • Streamlined access • Simple, integrated • Single “starting” point for critical data • Standard navigation Competitor Data Detailed Rpts • Personalized content • Ability to analyze and investigate SM
Knowledge Central. my. Halliburton. com Site Overview Executive Central is composed of four Community Pages: n Measure and Execute n News and Information n Report and Analyze n Communications SM
Knowledge Central. my. Halliburton. com Measure and Execute provides the user with a simple way to view and understand internal business performance “at a glance” using a Balanced Scorecards are defined for business units, internal functional organizations and are coming for customers. Additionally, users can drill into scorecard information via an attached viewer using reports or OLAP tools. Colors on the scorecard are used to represent performance against metric thresholds based on plan, period over period results, or other comparisons as designated by a business owner. SM
Knowledge Central. my. Halliburton. com News and Information provides the user with important internal and external information including external news, research documents, alerts, and other items. Its purpose is to provide a clearing house of information that supplements internal reports, metrics, and scorecards and allows managers to quickly understand changing market conditions, competitor actions, and other information of consequence. SM
Report and Analyze provides the user with access to detailed information further supplementing the high level information in the scorecards and the News and Information page. Reports present trended information in a common look and feel helping users to quickly understand drill into performance. Further, OLAP tools are also available within the viewer. Via this page, users also have access to nearly 500, 000 corporate documents that range from corporate strategy to market analysis to purchased reports from Gartner and others. All of the information available is searchable and is managed by subscription thus being personalized to the user. Knowledge Central. my. Halliburton. com SM
Knowledge Central. Communications provides the user with internal information of interest including; coming site enhancement and updates, the release schedule for the ongoing project, threaded discussions, ongoing corporate projects focused on everything from SAP work to strategy to success with specific customers, community announcements, and a community calendar. my. Halliburton. com SM
Benefits Delivered Knowledge Central. my. Halliburton. com Executive Central is enabling key business imperatives for Halliburton by facilitating a deeper understanding of the company, customers’ needs, and the tendencies of its competitors Business Imperatives • Greater organizational alignment and visibility Executive Central Enablers • Easy access to key information • Timely and standardized information in order to speak “one language” • Deeper understanding of the factors driving the business • Review organizational performance through businessdriven scorecards • Causal models, map displays, analysis stories, and briefings for in-depth analysis • More robust business modeling and analysis • Combines quantitative and qualitative information together in a single place • Integrates existing tools with new reports and strategic information • Allows ad-hoc analysis of up-to-date information • Change how the business is run – Create a real-time enterprise • Provides a standard platform for information delivery making it easy to access the “right” information • Reducing deployment costs and timelines • Automates data feeds so information is available to users as soon as it is published SM
Knowledge Central. my. Halliburton. com Demo SM
Knowledge Central. my. Halliburton. com Who to contact • my. Halliburton portal support: – rto@halliburton. com • Executive Central: – greg. brown@halliburton. com • Knowledge Management: – michael. behounek@halliburton. com • e. Biz/Customer Central: – dan. collins@halliburton. com SM
Knowledge Central. my. Halliburton. com Knowledge Management SM
Knowledge Central. my. Halliburton. com KM Introduction What is KM? • KM is Knowledge Management, a systematic approach to getting the right information to the right people at the right time. What is the basic systematic approach? • Search the portal and find the information you need. • Ask the Community of Practice using a web collaboration tool. • Capture what you learn, so you can return to it if you, or others, need it. • Share what you know with others in the community. SM
Knowledge Central. KM Introduction my. Halliburton. com What is a Community of Practice? • A Community of Practice (Co. P) is a group of people who have common interests and interact with each other to share and learn from one another. They share problems, experiences, insights and tools, both face-to-face and virtually. Together, Co. Ps build knowledge and shared practices. • Co. Ps are created to serve a business purpose and are enabled and led by Knowledge Brokers. • Members of the Co. P are expected to actively participate by contributing, reusing, and building upon community knowledge. SM
Value of KM Knowledge Central. my. Halliburton. com • Executive leadership is committed to successful implementation of Knowledge Management • KM is a proven system to enable service quality improvements and growth in the knowledge, market share and financial aspects of our business • Halliburton leverages the sum of employee experience when information is shared • Faster access to knowledge drives faster response to customer needs SM
Value of KM Knowledge Central. SM my. Halliburton. com • KM makes a difference -- successful communities demonstrate impressive results • KM allows us to access our global collective expertise and knowledge to eliminate duplicate efforts • KM shortens the learning curve for new employees and allows a timely sharing of knowledge • Our customers see the benefits of KM and expect us to use it as we differentiate our performance from our competitors • Companies such as Chevron, BP, Texas Instruments, Shell, Exxon. Mobil, Schlumberger, and Baker Hughes have their own KM initiatives
KM benefits for users Knowledge Central. my. Halliburton. com • Real time help - 24/7 • Learn from other people’s experience & knowledge • Quick and easy access to information needed to plan & perform the job • Connect to expert help through the Knowledge Broker • ‘How to’ information & best practices for a topic are easier to find • New knowledge is captured, validated and classified for future reference • Less trial & error SM
Knowledge Central. my. Halliburton. com Key KM Support Roles THE COMMUNITY Local Knowledge Champion (LKC) Subject Matter Expert (SME) Knowledge Broker (KB) Knowledge Champion (KC) SM
Knowledge Central. my. Halliburton. com Local Knowledge Champion (LKC) What does a Local Knowledge Champion do? • Trains and helps other community members in how to use the KM portal • Works closely with the Knowledge Broker • Part-time role after deployment • Coordinates the activities of the local community • Encourages participation and collaboration among members SM
Knowledge Central. Subject Matter Expert (SME) my. Halliburton. com What does a Subject Matter Expert (SME) do? • Shares knowledge and helps the broker answer questions and provide solutions • Validates solutions for the repository and the community of practice • Person that is recognized as a resource SM
Knowledge Central. Knowledge Broker (KB) my. Halliburton. com What does a Knowledge Broker do? • Champions knowledge sharing and facilitates the Community of Practice (Co. P) interaction • Connects the people with questions to the people who have the answers • Ensures the knowledge repository is updated and relevant to the user’s needs • Manages the content, ensures system integrity and facilitates the community SM
Knowledge Central. my. Halliburton. com Knowledge Champion (KC) What does the Knowledge Champion do? • Aligns KM with business goals of the PSL • Clears roadblocks so that the LKC’s and KB’s can perform efficiently • Supports and mentors the Knowledge Brokers SM
KM SYSTEM PROCESS FLOW Knowledge Central. my. Halliburton. com Knowledge Broker SME Threaded Conversations Communities of Practice Learning Systems User Self-Search Knowledge Repository Learning on Demand SM
Knowledge Central. KM Collaboration Growth my. Halliburton. com SM Unique Users KM Community Usage
Knowledge Central. Community Value and Savings Community my. Halliburton. com 2002 2003 $ 939, 906 $ 3, 412, 200 1, 952, 743 $ 2, 412, 092 522, 000 $ 787, 432 1, 203, 000 $ 5, 097, 143 199, 600 $ 2, 648, 744 Logging 0 $ 4, 052, 738 Procurement & Materials 0 $ 6, 417, 494 PE Methods & Materials 0 $ 806, 390 Technology Communities 0 $ 35, 000 Baroid 0 $ 205, 000 KM Project Development 0 $ 550, 000 $ 4, 817, 249 $26, 236, 833 E-Tech Stim Equipment Perforating SAP OTC & PM CPS Total + Priceless Safety Best Practices Shared! SM
Knowledge Central. Halliburton’s Production Enhancement product line reaps benefits from Knowledge Management process. my. Halliburton. com Halliburton’s Production Enhancement product line initiated two problem solving communities of practice in December 2001, that have proven to increase service quality. Rick Jacquier, Global Operation Manager, said “the knowledge management communities have increased our ability to solve issues quickly without adding extra technical staff. The community members help each other 24 hours a day, 7 days a week. KM has become a core support tool for our field operations – in both domestic and international service locations. ” In addition to better service quality at the wellsite, Halliburton also has become more productive in research and development. In the past, the Duncan, Oklahoma Technology Center had often supported operations through problems described above. Joe Sandy, Duncan Technology Center Director, explains “Our Technology Center experts are spending their time on high priority issues and new product development. Knowledge Management significantly reduces the redundant questions and support requests directed to our Technology Center. Technology transfer should become faster, better and cheaper for the organization. ” SM
Knowledge Central. my. Halliburton. com Demo SM
Knowledge Central. my. Halliburton. com Who to contact • my. Halliburton portal support: – rto@halliburton. com • Executive Central: – greg. brown@halliburton. com • Knowledge Management: – michael. behounek@halliburton. com • e. Biz/Customer Central: – dan. collins@halliburton. com SM
Knowledge Central. my. Halliburton. com e. Business SM
Knowledge Central. What is e. Business? my. Halliburton. com • e. Business (electronic business) is, in its simplest form, the conduct of business on the Internet. It is a more generic term than e. Commerce because it refers to not only buying and selling but also servicing customers and collaborating with business partners. • Companies are using the Web to buy parts and supplies from other companies, to collaborate on sales promotions, and to do joint research. Exploiting the convenience, availability, and global reach of the Internet, many companies, both large and small have already discovered how to use the Internet successfully. • (Source: Marios Alexandrou website) SM
Knowledge Central. my. Halliburton. com What is e. Commerce? • e. Commerce (electronic commerce) is the buying and selling of goods and services on the Internet, especially the World Wide Web. In practice, this term and a newer term, e-business, are often used interchangeably. • (Source: Marios Alexandrou website) SM
Vision Knowledge Central. my. Halliburton. com Integrate our SAP system with each of our customer’s systems to reduce costs to HAL and become benevolently entangled with our customers. Success Includes: • Reduction of Halliburton DSO’s (accounts receivable) • Difficult for Customers to Switch over Marginal Price Differences • Maintain our Technical Industry Leadership • Maintain our Competitive Edge • Operate in compliance of negotiated contract terms • Improve accuracy in pricing to contract terms • Decrease time from delivery of service to submission of invoice SM
Knowledge Central. Deliverables my. Halliburton. com Receive in real time, purchase orders from customers Transmit in real time, all necessary commercial documents for invoice presentation, support and approval Documents / Processes includes: • Purchase Orders • Invoices • Field Tickets / support documentation • SAP Customer / contract specific price lists • Customer usable contract price lists and basic content electronic catalogs • Business process optimization covering purchase to payment SM
Knowledge Central. Customer Central Objectives • Build Customer Loyalty Create ‘benevolent entanglement’ with most profitable clients • Reduce Mass Marketing Costs Less advertising, direct mail, printing • Influence Sales Sell more of your most profitable products • Improve Sales Efficiency Free sales organization to do more selling and less customer administration • Reduce Payment Cycles Improve Days Sales Outstanding (DSO) my. Halliburton. com SM
Knowledge Central. Customer Central • Rich Technical Content 4200 Data Sheets, Papers and Books • Technical Tools Interactive 3 -D Tools, Simulators, and Calculators • Access to Experts Global Expert and People Directories • Collaborative Knowledge Private Communities of Practice • Commercial Information Invoices, Job Scheduling, Proposals, Field Tickets my. Halliburton. com SM
Customer Integration - Benefits to Halliburton Knowledge Central. my. Halliburton. com • Content Standardization • Reduction in Days Sales Outstanding / Reduced Costs • Contracts & Price Lists Loaded in SAP • Reduction of EOM Billing Errors due to Scanned Field Ticket • Benevolent Entanglement • Customer Engineers Focus less on Reconciliation of Invoices • e. Document Storage & Reduction in Postage Costs • Focus on Done Right / Done Once Philosophy SM
Knowledge Central. Proposal my. Halliburton. com SM
Knowledge Central. my. Halliburton. com Sales Order SM
Knowledge Central. my. Halliburton. com Field Ticket SM
Knowledge Central. Invoice / Support Document(s) my. Halliburton. com SM
Knowledge Central. my. Halliburton. com A/R View SM
Knowledge Central. my. Halliburton. com Demo SM
Knowledge Central. my. Halliburton. com Who to contact • my. Halliburton portal support: – rto@halliburton. com • Executive Central: – greg. brown@halliburton. com • Knowledge Management: – michael. behounek@halliburton. com • e. Biz/Customer Central: – dan. collins@halliburton. com SM
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