KM Background Old but new arising

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KM Background Old, but new. . • arising in response to social, economic and technological trends: i. e. globalisation, ICT, valuing human capital Vast information • But how do we capture (tacit) things we value and cannot codify: i. e. leadership, judgement, innovation New organisations • Old : highly structured and information based • New: coordinated collection of capabilities Prusak, L (2001) Where did knowledge management come from? IBM Systems Journal Vol 40, 4 1

Best Advice Arising “There is. . . two-way traffic between the worlds of theory and practice. Reality is far more blended, messier and more interesting. ” 2

KM Draws on Knowledge Sociology • Networks and groups learn as well as individuals • Social facts (beyond theory, we learn from what people actually do and why they do it) Psychology • What’s going on in the head (tacit and explicit) and cognitive processes driving sense-making and behaviour Economics • Understanding why performance differs – learning by doing – sharing what is tacit and undocumented 3

We Can Learn From. . . Information Management • More use than availability Quality Assurance • Good tradition of ‘shared ownership’, buy-in, goal orientation and process • Embedded and near invisible: the day job Human Capital • Increasingly seeing people as an investment rather than expense • More social capital (networks, groups and teams) than human capital (individual capabilities) 4

Future Maintain tolerance for ambiguity and complexity whilst striving for more rigour Become more invisible – embedded as in the quality movement tradition 5

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