Kick Off Presentation — Rules HOW TO USE

Kick Off Presentation - Rules HOW TO USE THE TEMPLATE - This kick off presentation template is valid for the scoping workshop for DCM with in RSLAF project § It is of utmost importance to point out § The Collaboration model (SAP Front. Office / Customer SAP Back. Office) § SAP’s Solution Manager incl. Issue Tracking function & Collaboration scenario § The Assessment character of our services Ø Identify Risks / Issues regarding DCM/TC Ø Define actions / project plan for risk mitigation and issue resolution within this area © 2011 SAP AG. All rights reserved. Confidential 1

Scoping Workshop Data Consistency Management Kick Off Meeting SAP Active Global Support Customer Logo (if available) Confidential

Agenda – Kick Off Meeting A Introduction round (Customer/SAP) Kick Off presentation (SAP) § Objectives § Benefits § Methodology § Deliverables Company overview (Customer) § Business § Organizational units § Summary of known issues regarding Data Consistency Management © 2011 SAP AG. All rights reserved. Confidential 3

Agenda – Kick Off Meeting A Introduction round (Customer/SAP) Kick Off presentation (SAP) § Objectives § Benefits § Methodology § Deliverables Company overview (Customer) § Business § Organizational units § Summary of known issues © 2011 SAP AG. All rights reserved. Confidential 4

SAP Team SAP Technical Quality Manager ■ SAP Team lead ■ SAP experts ■ - [Back-Office] © 2011 SAP AG. All rights reserved. Confidential 5

Agenda – Kick Off Meeting A Introduction round (Customer/SAP) Kick Off presentation (SAP) § Objectives § Benefits § Methodology § Deliverables Company overview (Customer) § Business § Organizational units § Additional information § Summary of known issues © 2011 SAP AG. All rights reserved. Confidential 6

SAP Front. Office – SAP Back. Office Onsite Team (Front. Office) – SAP Support & Customer Experts n Business processes & system landscape documented n Issue analysis, tracking and resolution n Provides functional and technical expertise ISSUES RECOMMENDATIONS SAP Remote Team (Back. Office) Supported by SAP Solution Manager Support Development Consulting © 2011 SAP AG. All rights reserved. Confidential 7

Application Lifecycle Management SAP Solution Manager Platform Requirements Optimize Design Application Lifecycle Management Build & Test Operate Deploy © 2011 SAP AG. All rights reserved. Confidential 8

SAP Run. SAP like a Factory prospects to the future & sets the foundation for smooth operations ■ To identify your project critical success factors ■ To establish appropriate support and actions plan ■ To efficiently prepare the end-to-end operations of your solution ■ To reduce the Total Cost of Operation Data Integrity? Automated Monitoring? Transactional Correctness? Process Integrity? © 2011 SAP AG. All rights reserved. Confidential 9

Why is Data Consistency Management needed? WMS Transactional Data Master Data ? ECC Online Create Sales Order CRM - CDB Create Sales Order Customer Business Partner Conditions Materials Create Delivery Post Goods Issue Create Invoice Materials Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent? © 2011 SAP AG. All rights reserved. Confidential 10

© 2011 SAP AG. All rights reserved. in Confidential ices Invo Period End Closing Financial Data Controlling data ate Cr O r e a te de S rs al e s In on co e rre ob ct je SO ct rg Master Data Maintenance Motivation: Domino Effect 11

Motivation Business Process Integration Examples from SAP’s experience: Database Crash and last backup some months old Inconsistencies between MM and FI after goods movements in some areas with unknown root cause A report has accidentally deleted header data of sales orders from database instead of internal table Data storage in multiple systems using s. RFC/HTTP within one business step without error monitoring and restartability control Undetected Interface Errors for several weeks ÞMissing data Consistency Management can lead to high costs and extended production down situations! © 2011 SAP AG. All rights reserved. Confidential 12

Data Consistency Management Cycle Process Design/Training Prevent Reconciliation Strategy + BCC Detect Correct End-to-End Monitoring Investigate RCA + Business Continuity Concept © 2011 SAP AG. All rights reserved. Confidential 13

Benefits of Data Consistency Management Central overview of consistency state for the complete solution landscape Stabilized coding leading to less errors Quicker reaction and issue resolution times Automated monitoring relieving resources of standard tasks © 2011 SAP AG. All rights reserved. Confidential 14

Scoping Workshop Data Consistency Management Our approach … based on your business requirements and operational constraints Assessment of your critical end-to-end core business processes and technical infrastructure operation, monitoring and administration procedures process and data integrity risks of core business processes operation efficiency by aligning your business and IT rollout strategy Identification of related top issues and areas of concern eliminate existing and potential issues for solution Identify 1 Monitor 5 Quantify 2 Our deliverables Analysis and description of Mitigate Assign the core business processes and solution landscape 4 3 the system landscape and related interfaces the issues and recommendations to be applied Detailed project plan to address identified issues and recommendations and to optimize the daily operation of your solution © 2011 SAP AG. All rights reserved. Confidential 15

Deliverables of Data Consistency Management Detection Prevention n End-to-End Consistency Check Reports n Review of the Process Design Application specific reports n Generic check reports for SAP and non-SAP n n Transactional correctness check n Setup Monitoring & Exception Handling n Business Process and Interface Monitoring n End User Training of correct system usage Common consistency check reports n Custom consistency reports n Interfaces n n Provide Best Practices Correction Investigation n Root-Cause Analysis to determine the n Determination of the Business Impact origin of the inconsistency n Correction Reports n Data Consistency Toolbox n Check the availability of a Fall-Back Scenario © 2011 SAP AG. All rights reserved. n Documentation of Business Process Fallback Scenarios n Data Consistency Toolbox Confidential 16

Methodology – Application Interviews (Example) SAP CRM Document Core Business Process Understand the customer’s business Industry sector, size, primary business function Role of SAP software SAP ERP Create Sales Order Receive Delivery Information Create Delivery Withdraw Material Identify and prioritize core business processes Document process flow Identify critical steps Create Sales Order Post Goods Issue WMS Gather detailed information for each step Enhancements Interfaces, technology, criticality, consistency Required master data Required dependencies for transactional data Leading systems SAP BW Identify issues and requirements Description Priority, type Business impact © 2011 SAP AG. All rights reserved. Extract Sales Data Confidential Create Invoice 17

RSla. F Deliverables © 2011 SAP AG. All rights reserved. Confidential 18

Agenda – Kick Off Meeting A Introduction round (Customer/SAP) Kick Off presentation (SAP) § Objectives § Benefits § Methodology § Deliverables Company overview (Customer) § Business § Organizational units § Summary of known issues © 2011 SAP AG. All rights reserved. Confidential 19

Thank You! < Team Lead Name > < Contact Data > SAP Active Global Support