Key Figures Austrian Post Group Q 1 -3

Key Figures Austrian Post Group (Q 1 -3 2009) Revenues: EUR 1, 723. 2 m EBIT: EUR 93. 7 m Employees: ca. 26, 000 FTE* * Periodical average Subsidiaries in 11 countries Parcel & Logistics Division (Q 1 -3 2009) Revenue: EUR 561. 3 m Employees: ca. 4. 000 FTE* * Periodical average Shipments: ~100 m p. a. Services provided in 11 countries World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 1

Parcel delivery Becoming part of the customers' sales process World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 2

Market and Competition National CEP-Markets 2004 - 2010 Market development 2009 (€ bn Turnover) CAGR 04 - 07 CAGR 07 - 08 CAGR 08 - 09 CAGR 09 - 10 ■ Decline of European market volume by approx. 10% ■ Enforced (price-) competition 5, 3% Express Standard 0, 9% - 2, 2% -0, 7% ■ Switch from Express to (cheaper) standard services 27, 2 ca. 27, 0 ■ Decrease of volume- and turnover, declining margins 28% ■ B 2 C segment is (only) growth market 27, 6 23, 6 27, 8 32% +0, 1% 32% -7, 0% 29% 30% +7, 5% -9, 8 70% +4, 3% 68% +1, 4% 68% +- 0% 71% +2, 8% 72% Competition 2009 ■ International CEP-Markets 2004 - 2010 Trend towards “cost-cutting” (fixed-costs, personnel, marketing, subcontractors etc. ) ■ Increases focus on sales activities (aggressive pricing, special offers, new products etc. ) ■ Increased focus on B 2 C Segment (€ bn Turnover) Standard CAGR 04 - 07 CAGR 07 - 08 8, 6% Express 2, 2% 12, 1 CAGR 08 - 09 CAGR 09 - 10 -7, 1% 1, 7% 11, 3 ca. 11, 5 Expectations 2010 +8, 0% 59% +0, 3% 58% -20, 0% 52% +0, 2% 54% Expectation of stable prices, competition remains hard ■ Sustainable change of demand from express to standard B 2 C segment as main market driver (due to rising revenues in e-commerce) ■ 60% Volume development is seen slightly optimistic ■ 9, 2 ■ ■ 11, 8 In 2010, most market participants will be seeking to grow cautiously while maintaining careful cost management 40% +9, 5% 41% +4, 9% 42% +- 0% 48% +3, 6% 46% World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 3

Momentum in parcels in the past and expected development in near future “The international air express market should recover this year after a 6. 9% volume decline in 2009” (New study from aviation consultants Air Cargo Management Group) “The global express market size is expected to reach US$209. 92 billion in 2012, growing at an annual growth rate of 4. 87%. ” (Global Courier, Express & Parcel “German mail order and online business grows 2 digit, whereas stationary trade is expected to grow 2% in 2010“ (German E-Commerce and Distance Selling Trade Association) “Turnover in mail-order business reaches ~30 bn in 2009“ (German E-Commerce and Distance Selling Trade Association) (CEP) Market - 2009 Edition) Per capita expenses for Express- and Parcel services Source: y. Stats. com World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 4

What do our customers expect? Customer Expectations remain constant for about 20 years now … Reliability features Price 1= not important 2= less important 3= important 4 = quite important 5 = very important World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 5

What do we do? (1) Extend the value chain … Market Research Design Production Storage Marketing Trade World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post Delivery Customer 6

What do we do? (2) Top 10 Shipping Tips for 2010 By a Vice President of Customer Technology Marketing of one of the Integrators 1. Consult the Experts 6. Compete on an International Level 2. Automate Tasks 7. Ship to the Right Address 3. Cut WISMO (“where is my order”) Inquires 8. Integrate Your Shipping Processes 4. Extend Your Focus to the Return Trip 9. Pick the Right Mode of Transportation 5. Get a Grip on Inventory 10. Stay Connected World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 7

And this is how we did (1) … “For the most part, our readership made great strides in decreasing costs. But they paid a price for those decisions. ” “With less staff due to layoffs, it is no wonder that this year, we saw an increase in the error rate. ” Source: www. PARCELindustry. com World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 8

And this is how we did (2) … January 2010 Snapshot of “Verkehrsrundschau” in Germany 18 (mostly small) companies rank higher in Customer satisfaction than any of the key players in the (German) Market 19 20 World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 9

Parcel delivery Becoming part of the customers' sales process A good crisis wasted World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 10

Our Thinking vs. Customer Expectations Extending the value chain Market Product. Design Storage Marketing Research ion Trade Delivery Customer We need to turn the process around World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 11

Innovations? „The biggest innovation in the (financial) industry over the past 20 years had been the cash machine. “ Paul Volcker, Former Federal Reserve Chairman (1979 to 1987), now chairman of President Obama’s Economic Recovery Advisory Board; during a conference of high-level bankers on 8 th December 2009 World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 12

Customer expectation ? Illustrative My logistic partner understands different geographic markets and offers more than “one size fits all” My Logistic Partner does not “sell” flexibility, but changes processes where needed to create value for my customers My Logistic partner creates offers which inspire me instead of only managing my demand My Logistic Partner works with me to find solutions which be import for my customers in future My Logistic partner understands my market My Logistic partner helps me to sell more My logistic partner supports my products 1= not important 2= less important 3= important 4 = quite important 5 = very important World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 13

A (good? ) crisis wasted World Mail & Express Americas 2010 | 23 rd February 2010 | C. -G. Mende | Austrian Post 14