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Kaizen IT Services Pvt. Ltd. An ISO 9001: 2000 Certified Company About Us…. Copyright Kaizen IT Services Pvt. Ltd. An ISO 9001: 2000 Certified Company About Us…. Copyright © 2009 Kaizen IT Services Pvt. Ltd.

Quick Facts v Start of operation : 1999 v Construction : Private Limited v Quick Facts v Start of operation : 1999 v Construction : Private Limited v Employee Strength : 440+ v Major Partnership : Tire one supplier of IBM for services v Presence : Pan India Copyright © 2009 Kaizen IT Services Pvt. Ltd. 2

Lines Of Business v IT Infrastructure Management v Staffing v System Integration v Software Lines Of Business v IT Infrastructure Management v Staffing v System Integration v Software Solutions Copyright © 2009 Kaizen IT Services Pvt. Ltd. 3

IT Infrastructure Management v End User Support v Network Support v Hardware Maintenance v IT Infrastructure Management v End User Support v Network Support v Hardware Maintenance v Data Center Operation v System Administration Copyright © 2009 Kaizen IT Services Pvt. Ltd. 4

Staffing v Contract Stuffing v Permanent Recruitment v Optional Leave Management v Deployment at Staffing v Contract Stuffing v Permanent Recruitment v Optional Leave Management v Deployment at Short Notice v Skill Based Catalogue v Large Database Copyright © 2009 Kaizen IT Services Pvt. Ltd. 5

System Integration v Solution Architecture design v Partnership with IBM, Lenovo, HP, Dlink v System Integration v Solution Architecture design v Partnership with IBM, Lenovo, HP, Dlink v Prompt after sales support Copyright © 2009 Kaizen IT Services Pvt. Ltd. 6

Software Solutions v ERP Solution for Small & Medium Business v Pay roll for Software Solutions v ERP Solution for Small & Medium Business v Pay roll for Govt. & Semi Govt. Institution v ITIL compliant Helpdesk Tool v Competency in customised Client Server & Web based Solutions v Integration With Tally Copyright © 2009 Kaizen IT Services Pvt. Ltd. 7

Major Clients v IBM v AT & T Copyright © 2009 Kaizen IT Services Major Clients v IBM v AT & T Copyright © 2009 Kaizen IT Services Pvt. Ltd. 8

Some End Clients We Served Copyright © 2009 Kaizen IT Services Pvt. Ltd. 9 Some End Clients We Served Copyright © 2009 Kaizen IT Services Pvt. Ltd. 9

Branch Network v Head Office: Kolkata v New Delhi v Patna v Mumbai v Branch Network v Head Office: Kolkata v New Delhi v Patna v Mumbai v Bhubaneswar v Pune v Guwahati v Bangalore Copyright © 2009 Kaizen IT Services Pvt. Ltd. 10

Branch Locations Location Phone Address Contact v New Delhi House No. 82, Block – Branch Locations Location Phone Address Contact v New Delhi House No. 82, Block – B 2 Janak Puri, New Delhi – 110 058 65179368 Sujoy Das v Mumbai Shri Sai Sneha Complex, Wing-F, Flat No. 303, Near Akashnidhi Ramdev Park Road , Mira Road (East), Thane – 401 107 (022) 65296678 Prantika Pal v Pune Flat No. 4 Usha Daulat Apartment, Garware Colony, Near TML factory Main Gate, Chinchwad, Pune 411033 (020) 27453944 Amrita Pal v Bangalore Shreeja Tanishq Apartment Flat No. 312, Block-B, 3 rd Floor, BMP No. 13/2 -2, Byrasandra, K R Puram Hobli, Bangalore East, Bangalore – 560 093 (080) 65564207 Shovon Saha v Patna 128 E S. K. Puri Boring Road. Patna -800001 9334525530 Biplob Sanyal v Guwahati C/o Mr. Naren Chandra das House No. 30 Sarumotoria, Swaraj Nagar Path , Dakshin Hangarbari, Dispur Guwahati -781006 9707588460 Dhruba Dutta v Bhubaneswar Plot no. 618, Sabar. Sahi, Rasulgarh, Bhubaneswar 9861155900 Sandeep Kar v Siliguri 237/1 Nivedita Roy Road, Siliguri, Pin- 734003 9433343027 Shambhu Das Copyright © 2009 Kaizen IT Services Pvt. Ltd. 11

Employee Distribution (State Wise) 3 7 5 61 Maharasthra 88 Uttarakhand 13 Delhi 21 Employee Distribution (State Wise) 3 7 5 61 Maharasthra 88 Uttarakhand 13 Delhi 21 Punjab 16 Uttar 17 Assam 27 Bihar Bengal 30 Orissa Pradesh 160 Madhya Pradesh v West Pradesh Karnataka Gujrat Andhra Tamilnadu Haryana Jharkhand Chhattisgarh, Tripura, Meghalaya, Rajasthan, Goa, Andaman & Nicober Island. . . Less Than 5 Copyright © 2009 Kaizen IT Services Pvt. Ltd. 12

Engineer Locations Kolkata Bihar Chhattisgarh Haldia Siliguri Howrah Jalpaiguri Maldah Mecheda Jamshedpur Ranchi Dhanbad Engineer Locations Kolkata Bihar Chhattisgarh Haldia Siliguri Howrah Jalpaiguri Maldah Mecheda Jamshedpur Ranchi Dhanbad West Bokaro Hazaribag Khunti Rourkela Balasore Sambalpur Berhampur Jharsuguda Angul Bamnipal Bhadrak Bolangir Jagatsinghpur Jajpur Keonjhar Khanbond Nayagarh Rayagada Muzaffarpur Orissa Durgapur Joda Jharkhand Burdwan Bhubaneswar West Bengal Asansol Kharagpur Patna Bhagalpur Aurangabad Begusarai Saharsa Sitamari Siwan Bihar. Sharif Dhamtari Copyright © 2009 Kaizen IT Services Pvt. Ltd. 13

Engineer Locations Jorhat Dibrugarh Silchar Tezpur Bongaigaon Luckhnow Assam Guwahaty Agra Mughalsarai Gorakhpur Meerut Engineer Locations Jorhat Dibrugarh Silchar Tezpur Bongaigaon Luckhnow Assam Guwahaty Agra Mughalsarai Gorakhpur Meerut Aligarh Azamgarh Balia Farrakhubad Jaunpur Mathura Mirzapur Panchkula Karnal Byrnihat Tripura Agartala Meghalaya Shillong UP Raiberelli Hariyana Gurgaon Manesar Ambala Punjab Amritsar Jalandhar Ludhiana Copyright © 2009 Kaizen IT Services Pvt. Ltd. 14

Engineer Locations Delhi Madhya Pradesh Bhopal Raipur Gwalior Jhansi Uttarakhand Haridwar Dehradun Almora Panth Engineer Locations Delhi Madhya Pradesh Bhopal Raipur Gwalior Jhansi Uttarakhand Haridwar Dehradun Almora Panth Nagar Maharastra Mumbai Pune Nagpur Nasik Karad Gujarat Ahmedabad Bhavnagar Rajkot Surat Gandhinagar Rajasthan Bikaner Bhilwara Kota Goa Rewa Copyright © 2009 Kaizen IT Services Pvt. Ltd. 15

Engineer Locations Karnataka Bangaluru Mangalore Tamilnadu Chennai Erode Hyderabad Visakhapatnam Andhra Pradesh Andaman & Engineer Locations Karnataka Bangaluru Mangalore Tamilnadu Chennai Erode Hyderabad Visakhapatnam Andhra Pradesh Andaman & Nicobar Island Portblair Copyright © 2009 Kaizen IT Services Pvt. Ltd. 16

Engineer Locations Copyright © 2009 Kaizen IT Services Pvt. Ltd. 17 Engineer Locations Copyright © 2009 Kaizen IT Services Pvt. Ltd. 17

Employee Distribution (Region Wise) Copyright © 2009 Kaizen IT Services Pvt. Ltd. 18 Employee Distribution (Region Wise) Copyright © 2009 Kaizen IT Services Pvt. Ltd. 18

Employee Distribution (Competency wise) End User Support 277 Oncall Engineer 29 Helpdesk Call Coordinator Employee Distribution (Competency wise) End User Support 277 Oncall Engineer 29 Helpdesk Call Coordinator 21 System Administrator 8 Data Center Operation 31 Software 13 Network Engineer 25 Team Leader & Superviser 6 Back Office & Administrative Support 36 Copyright © 2009 Kaizen IT Services Pvt. Ltd. 19

Kaizen cornerstones -The 4 e principles v Ethics Law of the Land, nondiscrimination natural Kaizen cornerstones -The 4 e principles v Ethics Law of the Land, nondiscrimination natural justice & integrity v Efficiency “First time Right”, Processes, Automation v Empowerment “He decides who actually works” accountability v Empathy Think as a customer & feel the problem he is facing Copyright © 2009 Kaizen IT Services Pvt. Ltd. 20

Quality Policy We at kaizen strive to achieve consistent quality by being ethical and Quality Policy We at kaizen strive to achieve consistent quality by being ethical and empathetic to all stakeholders including customers, suppliers, employees, statutory authorities and shareholders, through our empowered team and efficient usage of technological resources. We drive to continually improve through internal and external reviews and strong MIS and as per QMS requirements of ISO 9001: 2000 Copyright © 2009 Kaizen IT Services Pvt. Ltd.

Growth Story Copyright © 2009 Kaizen IT Services Pvt. Ltd. 22 Growth Story Copyright © 2009 Kaizen IT Services Pvt. Ltd. 22

Some Laurels v ISO 9001: 2000 certification v Tier 1 Vendor of IBM for Some Laurels v ISO 9001: 2000 certification v Tier 1 Vendor of IBM for services v Runner up for the CRN Best VAR 2007 Copyright © 2009 Kaizen IT Services Pvt. Ltd. 23

Reach us v Kaizen IT Services Pvt. Ltd. 219 Jodhpur Park Kolkata 700068 Phone Reach us v Kaizen IT Services Pvt. Ltd. 219 Jodhpur Park Kolkata 700068 Phone : 033 -2499 -4192/4193/4194/4195 Mail : Info@kaizencare. net Web : http: //www. kaizencare. net Copyright © 2009 Kaizen IT Services Pvt. Ltd. 24

Management Practices v Operational issues are handled by a 7 member Core Team headed Management Practices v Operational issues are handled by a 7 member Core Team headed by MD v Monthly Management Review Meeting v Standard Operating Procedures for all operational activity v Rigorous internal audit to ensure process compliance v 100% statutory compliance v Entire Business activities are monitored through ERP Copyright © 2009 Kaizen IT Services Pvt. Ltd. 25

Management Team v Director Biz Admin –––––– Business & Client Engagement v Project Director Management Team v Director Biz Admin –––––– Business & Client Engagement v Project Director (S/W) –––––– Software Development v GM Projects –––––– Time & Material Contracts v GM Operations –––––– On Call Operation v GM Finance –––––– Finance & Administration v HR Manager –––––– Human Resource Management Copyright © 2009 Kaizen IT Services Pvt. Ltd. 26

Organization MANAGING DIRECTOR BUSINESS ADMIN GMPROJECTS PROJECT TEAM LEAD SALES SITE RESOURCES GMOPERATIONS HR Organization MANAGING DIRECTOR BUSINESS ADMIN GMPROJECTS PROJECT TEAM LEAD SALES SITE RESOURCES GMOPERATIONS HR MANAGER RECRUITMENT SERVICE S/W PROJECT DIRECTOR GM-FINANCE DEVELOPERS IS ADMIN FINANCE Copyright © 2009 Kaizen IT Services Pvt. Ltd. 27

HR Practices v Salary on 5 th of Month v Salary is processed through HR Practices v Salary on 5 th of Month v Salary is processed through Payroll software v Provision of accommodating roaster duty v Bimonthly Conveyance disbursal v Zero Balance Salary Account v One Senior Person is identified as SPOC for all issues of Resources (Consistency maintained for last 10 years) (Single Point of Contact) Copyright © 2009 Kaizen IT Services Pvt. Ltd. 28

HR Practices v Formal Induction on Joining v Annual Get together v Structured Training HR Practices v Formal Induction on Joining v Annual Get together v Structured Training Effort Copyright © 2009 Kaizen IT Services Pvt. Ltd. 29

Value Adds v Leave Management of the deployed Resource v Recruitment Activity ensuring 1 Value Adds v Leave Management of the deployed Resource v Recruitment Activity ensuring 1 in 3 hit ratio v Engagement of a senior delivery manager with client for Technical Projects v Deep Domain Knowledge of IT Infrastructure v Proper mapping of Job Description to Skill set of a candidate v Engagement extends to clients deliverable to end user ensuring project success Copyright © 2009 Kaizen IT Services Pvt. Ltd. 30

Thank You Looking Forward A Fulfilling Business Relationship Copyright © 2009 Kaizen IT Services Thank You Looking Forward A Fulfilling Business Relationship Copyright © 2009 Kaizen IT Services Pvt. Ltd.