JULY SAFETY MEETING AGENDA AGENDA Introduction of

JULY SAFETY MEETING AGENDA:

AGENDA: Introduction of staff Information that’s important to know Accident Rate Customer Commendations/ Complaints Overall health of the system Ride Checks/Follow Checks Customer Service Tools Safety reminders: Seat belts Stop Signs Cell Phones Turning signals and 4 -way flashers Railroad Crossing procedures Scanning of the dashboard and mirrors Speed in Company Lot Operator Comments/Suggestions

IMPORTANT INFORMATION: New Employees Accident Rate Customer Commendations/Complaints Overall Health of the System

RIDE CHECKS – TRAIL CHECKS To ensure the entire system is running safely, smoothly, on time, and with exceptional customer service. To be able to encourage employees to better themselves in their bus operating skills. The supervisors are NOT there to “catch” someone doing something wrong.

RIDE CHECKS – TRAIL CHECKS (Continued) All routes and all operators will eventually be checked by a supervisor either by following – or by actually riding. Follow-up checks will be conducted randomly and when needed.

RIDE CHECKS – TRAIL CHECKS (Continued) If an operator has been asked to correct a problem (using signals, proper RR Crossings, etc. ), it is expected that the problem will be corrected. If, during the follow-up ride check, the problem has NOT been corrected, the operator will be disciplined under the Company’s normal progressive discipline policy.

RIDE CHECKS – TRAIL CHECKS (Continued) When the check is finished, you will get the results to read over – AND TAKE ACTION. Examples: ACTION: Continue your excellent customer service skills. REASON: This is a GREAT habit to have because it helps customers feel safe and comfortable. It also establishes that you and Keolis are concerned about their safety and well-being. ACTION: Be more consistent with your turning signals. There were many times during my ride when they were not used. REASON: Vehicles traveling behind you need to know what you are doing. If they don’t know you are turning, the potential of being rear-ended is far greater.

RIDE CHECKS – TRAIL CHECKS (Continued) ACTION Go Slower when you turn. ACTION: DATE: ROUTE: Use 4 -ways when 6/22/12 Another Route at Bus stops DATE 6/20/12 ROUTE Anyroute ACTION GOOD Defensive Drv. Use proper RR Crossing techniques ACTION GOOD customer FOLLOW-UP svc. 2/20/13 ACTION: FOLLOWGOOD customer UP: svc. 8/20/13 • After the form is signed, it is recorded that you have been checked – a follow-up ride date is selected, and the form is placed in your safety file.

CERTIFICATE OF MERIT EMPLOYEE CERTIFICATE: THIS CERTIFIES THAT ON July 2 nd, 2012, THE FOLLOWING EMPLOYEE: Your name here HAS DONE WORK OVER AND ABOVE YOUR NORMAL JOB DUTIES. CONGRATULATONS ON YOUR GREAT WORK! WE ARE PROUD TO HAVE YOU ON OUR TEAM! ARE EXTREMELY SAFE, HAVE GREAT CUSTOMER RELATIONS SKILLS, AND TRULY CARE ABOUT A JOB WELL-DONE. THANK YOU! _____________________________ Project Manager __________________________ Road Supervisor

RIDE CHECKS – TRAIL CHECKS (Continued) After the results are completed – you are asked to READ AND THEN SIGN the comment form. Signing the form only ACKNOWLEDGES THAT YOU GOT THE FORM Operator's Signature _______________________ Date: ________________ Road Supervisor’s Signature: ____________________ Date: ________________

OPERATOR COMMENTS/FEEDBACK/ SUGGESTIONS: