JOINT DISTANCE SUPPORT and RESPONSE JDSR Advance Technology

JOINT DISTANCE SUPPORT and RESPONSE (JDSR) Advance Technology Demonstration (ACTD) SYSTEMS BRIEF 22 January 2004 Bill Taw Technical Manager Ken Johnson Deputy Technical Manager LCDR Mark Leary Operational Manager, CFFC/JFCOM Mr. Mike Howard Transition Manager, NAVSEA

What Is JDSR ACTD? An approved FY 02 - 06 advanced concept technology demonstration. Integrates services’ unique Tele-maintenance initiatives in order to establish a common and interoperable Tele-maintenance environment. Focuses on timely employment of knowledge, both automated and live, to the different service maintainers. A demonstration that will determine the impact technology, procedures and techniques will have on maintenance operations and equipment availability. 2

Joint War-fighting Problems 1. Limited battlefield access to expert problem solving resources on demand Ø Lack of near real-time maintenance support Ø Lack of adequate access to quality information for repair and training 2. Lack of near-real time view of equipment status and limited collection of corporate knowledge 3. Lack of ability to retain highly skilled and experienced maintenance personnel, especially for low density / high demand items

Overall Advanced Concept Solution G O A L S Ø Establish a common and interoperable tele-maintenance/training environment Ø Reduce burden on maintenance/training system- lower infrastructure costs, smaller logistics footprint, reduce maintainer workload, and personnel requirements. Ø Enhance Operational Unit Readiness; provide maintenance options for low density, high demand assets. Project Near Real Time Global SME Knowledge to Weapon Maintainer and Platform Weapon System Program Mgr. Audio / Video / Data Collaborative Telecommunications Weapon System Overhaul Depot • • • Remote Diagnostic Support Sys Interactive Electronic TMs Remote TMDE Access / Control Help Desk Operation Case-Based Maintenance Weapon System Manufacturer 4

Targeted Functional Operational Capabilities JDSR Functional Operational Capabilities Ø Reachback for collaboration with support providers » Classified and Unclassified connectivity » Collaboration at the point of maintenance » Low bandwidth utilization (nominal 28 kbps, minimal 9. 6 kbps) Ø Knowledge sharing with continuous learning » Leverage trends and experience with recorded events » Push and pull of information • Storage at maintenance site • Auto updates Ø Proactive Warfighter support » Customer Relations Management with Help Desk » Data filtering with case base reasoning Three Functional configurations Ø Support Provider Reach-Back » Synchronous and Asynchronous mode Ø Peer to Peer conferencing Ø Informal information mining 5

Service Maintainers Joint Architecture Temp Storage Site 1 Common E-Tools Local Maintenance Network (LMN) Distributed Gateway (DG) Server Wireless Point of Maintenance Operation Wire/Wireless Satellite Antenna Application and Content Management Site 2 Site 3 Joint Information Collection and Distribution/Collaboration 6

Operational View Asynchronous /Synchronous Response & CRM Joint Support Network Service’s Local Maintenance Networks PDAs/Computers Mobile Applications Thin Client/Workstations Service & Industry Help Desks Ø Ø Sync Sensors Wired Network Information Collaboration Customer Support Feedback § Forms § Messages CJTF Automatic/ Seamless Data Flow Wireless Joint Visibility Wired Network S-ITV Web-Mapping MUREP IRRIS GCSS Combat Support Data Environment Wireless LAN Maintenance Management Server Enterprise Content Integrator Data Mart UST Gateway Controller MCU Transport (Collaboration) Server(s) Manager Server Distributed Gateway (DG) Web Accessible Support Providers 7

Navy Operational View Live Mode Distributed Gateway Collaboration and Reach Back Site #1 Gateway Controller • Load Balancing • Replication/Synchronization • “Collaboration” Hosting Gateway NOCC Firewall Ship Network (ADNS) Connected Mode Site #2 Data Replication/Synchronization Mission Essential EMCON Data & Information Site #3 Gateway Sensors (ICAS) Wired Network (ISNS) DS 2. x Wired Network (ISNS) Firewall Content/ Data Synch. Live Wireless Firewall(s) Mobile Applications (TBD Pending Testing and Certification) JDSR. NET Content Providers (RRC, CRM, Tech Data, Navy Content) Support Provider Help Desk IT 21 Users Sync or Wireless 8

Operational Process Flow Support Provider Network MAINTAINER Assign Task JDSR DATA Diagnose Adjust Order Replace Fix Validation ISEA / Depot OEM Maintenance Data FAQ Maintenance Data Training Tech Data Plan HD / SME Tech Authority Diag Data (2) Maint Mentor Information Process Knowledge Validation QA and Approval Process L 1 L 2 L 3 Collaborative Resolution Process Web Self-Service Ø TMDE & Diagnostic Ø Interactive Mentoring Knowledge Repository Reports & Metrics “Closed Loop” Knowledge Capture And Reuse 9

Operational Process Flow Peer To Peer Network MAINTAINER Assign Task JDSR DATA Supervisor Peer Local (6) FAQ Peer Remote (6) Collaborative Training Tech Data Plan Diagnose Diag Data (2) Maint Mentor Collaborative Resolution Process (3) Adjust Order Replace Fix Validation Knowledge Repository Reports & Metrics Knowledge Validation 10

Operational Process Flow System Decision Network MAINTAINER Assign Task JDSR DATA FAQ SME / ISEA OEM / Depot PM / CMD Research Training Tech Data Plan Diagnose Diag Data (2) Maint Mentor (1) Situational Awareness Collaborative Adjust Order Joint Repository Replace Fix Validation Knowledge Repository Reports & Metrics 11

Approach to Knowledge Management Continuous Contextual Information Across Services CRM & Help Desk Data Information Conversion And Validation Business Intelligence & Smart Agent Engine to Select Relevance Collaboration Session Recording Task Performance Data XML Wrapper to Tag, Condense, Organize • Schoolhouse • Tech Pubs • CBT Formal Knowledge JDSR Knowledge Server In-Formal Knowledge Sensor and Test Instrumentation Data Other Data Sources Knowledge Reuse Work Flow to Filter, Authenticate & Authorize • FAQ’s • News letters • Web Sites 12

Technical Approach Development Flow Leverage Do. D/Service’s Technology and Infrastructure Integration JDSR Technology Ø Design and Build • Three spiral demonstrations • Integrates select Joint / Service technologies • Utilizes existing IT infrastructure • Utilization of Commercial Products ØModeling and Simulation (M&S): § Support development of joint CONOPs and TTPs § Evaluates affordability and business process changes ØTechnical Demonstrations (TD): § Controlled Laboratory tests before Operational Demonstrations § Test integrated JDSR § Preparation for Quick-look/JMUA demonstrations 13

JDSR System Product “Framework” Framework E-Tool Suite Compatible Response User Interface Kit GIG Interoperable NIPRNET Wireless Maintenance Mgmt System Ordering System Technical Data Training Auto E-Tools Configuration Configurable Front-End Data Transport GCSS/GCCS SIPRNET Display COM Interface Security / Authentication Continuity of Operation Data Compression Bandwidth Management Replication / Synchronization Web Interface Via Data Transport Response Synchronous Asynchronous Collaboration Diagnostic Support Intelligent Search Prod Data Manager Customer Relations Mgmt Auto Data Capture Workflow Manager Business Intelligence Help Desk Support Documentations & Certifications Do. D/Service Assets 14

Integration Strategy DS Technology & Infrastructure JATDI Technology & Infrastructure IMDS/POMX Technology & Infrastructure EMSS Technology & Infrastructure Smartship Technology & Infrastructure Integration Technology: • Collaboration • Data Transport • Information Access Technology: • Tele. Matics • Test & Diagnostics • Base Wireless (Mobile Computing) Technology: • Ship Wireless Demo 1 AMAC Technology & Infrastructure Other Technology, Technical Data Center, & METOC Technology: Integration • Maintenance Mentor • Customer Relations Management • Knowledge Management • Business Intelligence Demo 2&3 15