January 22 -26 2007 Ft Lauderdale Convention

January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Disaster Preparedness Managing Crisis Through Planning www. itexpo. com

Iwatsu Overview January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Iwatsu Electric 75 years making communications systems • Iwatsu Voice Networks local application software development • Enterprise Communications Server (ECS) 1024 port CPE • Quad. Fusion Technology SIP, H. 323. , TDM, VOIP • 250 North American dealers www. itexpo. com

January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place. • According to a Harris Interactive survey in 2004, 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they weren’t adequately prepared. • KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good. • In an AT&T survey in 2006 only 3 of 5 companies that have a disaster plan have tested it in the last 12 months. www. itexpo. com

Crisis versus Disaster January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Crisis – A crucial or decisive point or situation; a turning point. – Loose your T 1/PRI/Power – Hackers – Server/Equipment failure • Disaster - An occurrence causing widespread destruction and distress; a catastrophe – Flood – Terrorism – Pandemic www. itexpo. com

Hackers and Equipment Failure January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • More likely that risk will come from someone INSIDE your company! – – Internal controls, policies and procedures Firewall Anti-Virus/Anti-Spyware software Backup data • Fault Tolerant servers • Power Failure back-up • Redundant mission critical components www. itexpo. com

But What About Catastrophic Loss January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida www. itexpo. com

Disaster Recovery January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Disaster Plan – – – Where will you go? How will you communicate? How will your customers communicate with you How will your vendors communicate with you Who will answer your phones? www. itexpo. com

Backup Alternate Location January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Location 1 CPE Backup Location www. itexpo. com

Hosted Services January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Iwatsu partners with Aizan for application based hosted services • Reverse 911 / Mass notification • IVR • Hosted 800 • Automated Voice Attendant ( overflow and backup) www. itexpo. com

Safeguarding Assets January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Defining Assets – Data Equipment – Voice Equipment –People www. itexpo. com

Rita Evacuation January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida www. itexpo. com

January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida www. itexpo. com

USA – Case Study January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Employee Emergency Accountability Response System • Employees call in to IVR report whereabouts • Use ID number to get job specific information • Outbound calling contacts all 10000 employees in under 5 minutes www. itexpo. com

January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • USA Requirements • Communications to be effective, must be continuous, predictable and 360° www. itexpo. com

Testing the Plan January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • A well designed plan has declining value if not exercised and tested as valid. – Must be exercised frequently to ensure contact points are current • Staff churn – vacations – role changes – illness – Must be familiar to minimize “in-incident” training – Must consider “event stress” • Family vs. Employer responsibilities – nice to know the truth … – Decision protocols must reflect the urgency of the event • Will they work? • Are there secondary communications required for Share/Stakeholders? www. itexpo. com

January 22 -26, 2007 • Ft Lauderdale Convention Center, Ft. Lauderdale, Florida • Plan for crisis and disaster • It’s better to be prepared and not need it, than to need it and not be prepared. • We want you to be part of the 50% that recovers! • Visit Iwatsu Booth 812 www. itexpo. com