January 2010 Intake Course Induction Teng Kwok Kheong

January 2010 Intake Course Induction Teng Kwok Kheong FCIOB FBEng FSIB FHKICE PCEng CMILT MBIFM Singapore Representative Fellow of Heriot Watt University

Denotation of Class FM 21 CM 23 REM 17 QS 18 MSc (Please quote your class , full name and registration number when an enquiry is made) .

Timetable for the day a) Very Brief on the University b) Brief Introduction of New Students c) Briefing of the School, d) CPE guidelines ( www. cpe. gov. sg) e) Briefing on Procedures, Instruction etc on the Course f) Questions and Answers

Heriot-Watt – the name Commemorating two champions of commerce, education and technology George Heriot, financier to King James VI and benefactor of education in Edinburgh (1563 - 1623) James Watt, the great 18 th-Century Scottish engineer and pioneer of steam power

ü ü 8 th Oldest Higher Education Institution in UK. Origins dated back to 1821 through the School of Arts of Edinburgh Obtained Royal Charter in 1966 The name Heriot-Watt, commemorates George Heriot, the renowned 16 th century jeweller and financier to James VI (and James I of England) and James Watt, the great 18 th century inventor and engineer.

A distinctive university: 1. Research World class research A long and successful track record in knowledge transfer

Innovative research for business and industry Results of 2008 Research Assessment Top two categories are 4 -star - World Leading 3 -star - Internationally Excellent 50% of our research was assessed as in these top categories. 87% of our research was rated as of international quality

Innovative research for business and industry Subjects assessed as having more than half of their research activities “World Leading” or “Internationally Excellent”, include: Chemistry Physics Pure & Applied Mathematics Computer Science Electrical & Mechanical Engineering Petroleum Engineering Civil Engineering Built Environment Town & Country Planning Art & Design Maxwell Institute: rd 3 mathematics collaboration with Edinburgh Univ. – ranked in UK General & Petroleum Engineering research th – ranked 6 in UK

The Heriot-Watt University Research Park Aerial picture of campus and research park 1971 – first University science park in Europe Now – more than 2, 000 graduate jobs Combined turnover in excess of £ 70 million 62 acre site with room for expansion

A distinctive university: 2. Teaching Unique courses, for example: George Davies Centre for Fashion Retailing, MSc in Logistics, Actuarial Mathematics, Brewing and Distilling, Housing Studies (South East Asia). Major contribution to the supply of science and engineering graduates in Scotland: Heriot-Watt is Scotland’s top producer of graduates in: Physical Sciences, Mathematics, Engineering & Technology, Built Environment - 13% of total

Student statistics - Scotland 7, 000 students on-campus in Scotland 1, 100 postgraduate taught students 400 postgraduate research students 5, 500 undergraduate students A pioneer in distance and distributed learning At Higher Education level, including postgraduate degrees And through initiatives such as SCHOLAR: 60, 000 students studying Heriot-Watt SCHOLAR programmes in 400 Scottish high schools

A distinctive university: 3. International Scotland’s most international University and the only Scottish University with global presence 33% of students on-campus in Scotland are from outside the UK Extensive network of external programmes in 150 countries world-wide

Student Statistics - global 19, 500 registered students in total 7, 000 students on campus in Scotland 12, 500 on international (transnational) programmes, including Heriot-Watt Dubai Campus - independent learners - students studying at Approved Learning Partners - Joint programmes

University mission A RESEARCH-LED TECHNOLOGICAL UNIVERSITY · Providing high quality education and training for modern professional employment · Meeting the needs and aspirations of students and helping them realise their potential · Delivering world-class innovative research relevant to the needs of business and industry · Exploiting knowledge transfer and commercial opportunities for economic and social benefit

The Edinburgh campus

Heriot-Watt University – where we are Orkney Campus Scotland Scottish Borders Campus + Dubai Campus

University’s four locations Main Edinburgh Campus 6, 787 students 1. 5 km square parkland site Orkney Campus, Stromness (50) Scottish Borders Campus, Galashiels, 620 students Dubai Campus 1, 000 students

A modern setting for a mature institution

Total Student Profile (2000/01) Distance Learning 62% TOTAL 15, 200 On-campus undergraduate 32% On-Campus postgraduate 6%

All campus-based students (2000/01) Overseas 13% EU 9% Other UK 22% Scotland 56%

International Dimension Heriot-Watt has over 75 years experience of receiving international students We have students from more than 70 countries with more than 9, 500 international graduates. International students represent between 15 and 20% of our student population. First Singaporean building graduate in 1967

Heriot-Watt University Campuses 3 in UK Map of the world with Campuses and ASCs

Heriot-Watt University Approved Learning Partners 13 in UK Map of the world with Campuses and ASCs

Heriot-Watt Business Partners Heriot Watt has business partners to deliver administrative, financial and other services. Trent Global College of Technology is an Approved Support Centre for Singapore, China, Vietnam and Thailand. Interactive University • Eikon • EBS Americas • Arab International Education

Heriot-Watt structure Court Management Support Services Board Research Co-ordination Board Learning & Teaching Board Senate Quality Enhancement & Standards Committee Postgraduate Studies Committee Undergraduate Studies Committee Schools and Support Units Others

Heriot-Watt structure Senate Senior Management • Approves courses • Makes awards • Assures quality • Secretary (signs contracts) • Deputy Principal (approves Quality) • Director of Communications (approve marketing) Admin • Registrar • Director of student services • Recruitment and Admissions School • Nominated school contact

Heriot-Watt Programmes • • MBA Management Programme Built Environment Petroleum Engineering IT Urban studies Food Science Energy Engineering

UK Code of Practice Heriot-Watt MUST take full responsibility for • Academic standards • Programme quality • Student experience No matter where the student is studying

Heriot-Watt ethics and values Heriot-Watt University WILL • Maintain the reputation of all awards and ensure comparability across all modes of study • Ensure that all students accepted have a reasonable chance of success • NOT discriminate on the basis of race, religion, gender, disability

Academic Partner responsibilities Heriot-Watt Academic Partner • Set curriculum • Prepare course materials • Matriculate students • Assess student works • Provide feedbacks • Make awards • • • Recruit applicants Tutor students Support students Provide context Provide feedback

Academic standards • All exams outside the Scottish campuses are held in an independent location (International Centre of Examinations) • All invigilations (including on-campus) is by independent people • All student assessments that contribute to a final grade are marked by HWU staff.

Learning and Teaching Strategy • • Sustainable growth Enhance learning and teaching Student learning experience Employability

Student learning experience • Develop processes to allow students from around the world to share experience Vision (VLE) • Student exchange • Balance between international and Scottish experience

Employability • Ensure that all courses help all students to develop professional careers • Cross cultural skills • Links to international Alumni

UK national framework An undergraduate year of study has 1200 hours of student effort (30 weeks at 40 hours per week) A postgraduate year of study has 1800 hours of student effort (45 weeks at 40 hours per week)

Programme quality : admissions To ensure consistency of applications and to ensure that all students have a fair chance Heriot-Watt has the final decision in determining who can be matriculated as a student Heriot-Watt will work with partners to ensure that we understand local student needs and qualifications

Trent Global College A Private School registered with CPE ( Council of Private Education), under the Private Education Act. School website: www. trentglobal. edu. sg

Mission, Creed, Facilities ( ISO 9001, ERF, )

Managers

HWU Student Handbook Student Contract (PEI)

TG Student Handbook

TG Student Handbook 1. 1 1. 2 1. 3 1. 4 ABOUT TRENT GLOBAL Brief History Our Vision & Mission Our Creed Academic & Examination Board 1. 4. 1 Objective 1. 4. 2 Frequency of Meetings 1. 4. 3 Members 1. 5 Organisational Set-up 1. 6 Important Contacts & Helpline 1. 6. 1 Helpline 1. 6. 2 Health & Safety

ACADEMIC ADMINISTRATION 8 3. 1 Withdrawal 3. 2 Deferment 3. 3 Transfer 3. 4 Progression & Assessment 3. 5 Award of Degree 3. 6 Examination Process & Re-assessment 3. 7 Medical Certificates

STUDENT MATTERS 12 5. 1 Fee Protection Scheme 5. 2 Medical Insurance 5. 3 Refund Policy & Procedure 5. 3. 1 5. 3. 2 5. 3. 3 5. 3. 4 5. 3. 5 5. 3. 6 5. 3. 7 5. 3. 8 Notification and Arrangement Withdrawal for Cause Refunds for Withdrawal without Cause Non-refundable Fees Cooling-Off Period Refund Procedure Dispute Resolution Procedure

5. 4 Student Privacy Policy 5. 5 Student’s Pass Requirements 5. 5. 1 5. 5. 2 ICA Rules & Regulations Attendance requirement 5. 6 Student Support Services 5. 6. 1 Academic Support 5. 6. 2 Student Services & Counselling 5. 7 Email Communication

5. 8 Absenteeism 5. 9 Student Complaint Procedure 5. 10 Student Feedback 5. 11 Home Leave Application 5. 12 Official Letter 5. 13 Health & Safety Policy Statement 5. 14 Change of Personal Particulars

Fees Protection Scheme (HSBC Escrow and HSBC Insurance) Payment information (Equal Installments)

The new MOE Private Education Act— 21 Dec 2009 All students must sign a standard contract All fees are protected—HSBC Insurance, $20 per term for BSc and $50 for MSc. Students Contract & Student Handbook are available at PEI Act ( www. trentglobal. edu. sg).

Other Fees ( as per your student contract) Registration fees: $250—upon registration Fees protection scheme : $20 or $50 per term Exam and course notes: included Re-exam per module: ( 2 nd attempt): $75 Repeat per module ( 3 rd attempt): $1, 500 Re-issue of student card, Vision password: $30 Transfer: $375. Deferment of study: $100 per term. Deferment of Exam: $30 per module. Late payment of course fees: 2% per month Late submission of coursework: $35.

Registration Forms, Cards Registration Form Registration Numbers—used in all exams and queries Student Cards

The Registration Form— HWU will send to TG

ON Line Registration New students : The University will register on line for you after you sing and submit the declaration form to TG. As from second term onwards- you need to log in to on-line to enrolment every term. http: //www. hw. ac. uk/registry/enrolment/distan ce-learning. htm Click On-Line Enrolment

HWU existing student (2 nd Term onwards) online registration

Student Declaration form ( New students)

HWU will send to TG the enrolment acknowledgement form

Vision Access details ( HWU will send to TG)

Student Card—HWU will send to TG

Sequence of issue Registration form: 7 to 30 days Student cards: 15 days after returned of the signed registration form. Vision Access Form: 30 days after returned of the signed registration form and on line registration. Athens accounts: 7 days after you receive the Vision Access Form. Email to info@trentglobal. com if you do not receive.

Study expectations Teaching Methods: a) Average 30 contact hours by lecturing b) 60 ( 90) minimum hours self study c) 40 hours ( 60) on coursework/assignment Attendance: 90% for student Pass Holders, 75% for F/T students ( Non Student Pass), and 50% for Part time Students. Attendance sheets are sent back to the University.

Lecturing Please read course notes and prepare questions before-hand. Prepare questions on assignment approximately the 4 th lesson. Assignment submission around the 12 th week. Form study group yourself. Attempt all past year examination questions. Practice assignment questions. NO standard answers will be provided

Counseling Compile your questions and forward to info@trentglobal. com Do not raise last minute questions Do not ask for “how to answer” type of question Make appointment with Teng for individual discussion or small group discussion (it will be during office hours)

Jan 2011 BSc student Modules Arrangement

Jan 2011 MSc Student Modules Arrangement MSc CPM MSc QS MSc CFM MSc SRM MSc REMD MSc REIF Dissert Prop, Draft (s) Final Draft Jan-11 SPFM PM: SI CFM SPFM BMBEP CFM BMBEP SPFM CFM EIA FEPS HF RED REMS REIA REAV 2 IPMI RED submission Jun-11 BMBEP V&R QSFM V&R CT 5 CT QSFM V&R PMTP RMCE REAV 1 REAV 2 REIA IPPL 31/8/2011 31/3/2012 30/06/2012 Sep-11 C&P POBE PM: TP C&P POBE C&P RASM LFD ESD REE IPML CT REE MEFBE REAV 1

Assignments/ Courseworks Very very Important as it constitutes 30% to 50%. No late submission after the scheduled date Marking scheme, cover sheet, procedure (like two copies) are available in “General info” at “TG Resources”. User Name: tgstudentjan 10; Password: Course-work submission dates: At the Time Table section at Students Notice Board Late submission: Penalty—marks deduction Air-freight charge ($35. self borne)

Coursework Cover Sheet

Library and resources NUS Library ($300 per year) NTU Library ($300 per year) Lectures slides (at trentglobal web-page) Virtual Learning : “Vision” HWU E-Library: user name (example: daxl, password: krisipia) ; “pre-expired” www. info 4 education. com User name: heriotwatt; password: harlaw (common username and password in General Information, Lecturers Slides)

Vision Course Notes, E Library, Email account

Vision Access: Virtual Learning Environment 1. Access the HWU course materials, power point slides etc used at the campus, for the modules taken by you. 2. The Vision access details will be sent to Trent Global and we will issue to you. 3. The same access details allow you to access your email account. ( xx@hw. ac. uk) 4. If you lose it, the new issue cost is 10 pounds ( or $30).

Athens accounts-HWU will email directly to your hw email account Athens Accounts: Example: user name: hwusbeaab 050984134 Password: aab 050984134 This is to be used after you access the HWU library so as to download journals and books. Send directly to your HWU email address.

Online Resource

Synchronization to the HWU server You need to sychronize to the campus Server. Go to http: //vpn 1. hw. ac. uk The Server will screen your computer for potential virus and will take 10 minutes the very first time. You will then access E library, web resources etc through vpn 1 page.

RICS Web resources It is a very commonly used site as a lot of relevant information are available. http: //www. isurvlive. co. uk/ Username: 1275600 Password:

Examinations Only window periods are given (Students Notice-board) exact dates and venues only known 14 days before Exam letter for exam leave Results: one term lapse. ( about 3 months) Results will be publish on Students Notice Board Reassessed: Payment of $75 and have to apply on the prescribed reassessed form. The original and reassessed results will show on transcript. Allow one opportunity for reassessment. 3 rd attempt is repeat--$1, 500 per module

2010/11 Exam Window periods Examinations in April 2011: 26 th April to 27 May 2011 1 st 2 weeks: (MSc) or 2 nd 2 weeks: (BSc). To be confirmed by HWU. Examination in August 2011: 8 to 13 August. Examination in December 2011: 6 to 17 th December.

Assessment method 1 st Attempt: 30% to 40% coursework, 70% Exam 2 nd Attempt: 100% exam. 3 rd Attempt—Repeat: 30% Coursework +70% Exams cannot be deferred unless migration reasons like MC. Absent from exam is = Fail

Grading A=Excellent B=Very Good C=Good D=Satisfactory (50%) E=Conditional Pass F=Fail Note: For MSc—D is conditional Pass.

Exam Appeal Procedure The guidelines for student appeals can be found on the academic registry website at the link below. This explains what constitutes a valid appeal against a grade or award decision. http: //www. hw. ac. uk/registry/resources/guideli nesappealprocedures. pdf

Clarifications of Appeals All students are entitled to make an appeal, but this should be done only in circumstances where a clear case can be made which supports the appeal. This may, for example, be if there are mitigating circumstances, usually medical in nature (either affecting the student directly or a close family member), that has affected performance. This should be submitted as soon as possible. A student may also feel they have grounds for appeal if something has gone wrong in the delivery of their course that has disadvantaged the student and adversely affected their performance. Such circumstances tend to be exceptional and there must be clear “cause and effect” within the appeal i. e. material events that support their case.

The marking, moderation and assessment board processes that are in place in arriving at the grade that the students receive, mean that the course leader and other academics in the assessment board are satisfied that the mark awarded is correct and appropriate for the quality of the work presented (assignment and/or exam for the course). I am afraid there is no appeal against this academic judgement. I’m afraid also that pressure of work and studying very hard but not achieving as good a grade as expected are not grounds for Appeal.

Deferment (subject to HWU approval) Deferment of Exams: apply 14 days before exams window period on standard form Reasons & Supporting documents. Fees Deferment of Studies: (try not to) 14 days before the term commences Standard Form State period of deferment Reasons & Supporting documents Fees

Deferment of Exam Form

Re-assessment Form

Student Notice-board Publish important development Not password protected. Exam dates and Venue Exam results Scholarships Graduations Class change Notifications. etc

TG Resources All local lecturers ppt slides and additional information. General Information Web access, Athens account, email, etc guides Vision access guides Examples of good course-works Past year exam questions

Information locations 1) TG Resources User name: tgstudentjan 10, password: General info: Coursework Guide Web based resources/library Guides Forms User names and password of web based sites. Lecturers Slides Past year exam questions Past year course-works.

Transfer Relevant modules to accumulate 120 UCAS points A transfer fee of $375. Payment of additional module fee

Payment 3 interest free equal installments. (every 4 months) 1 st Payment : by 15/12/2010 2 nd Payment : by 23/4/11 3 rd Payment : by 23/8/11 MSc is every 6 months Bank Loan : Please sign letter of release early. All late payments : 2% interest per month.

Communications No direct communication with the University All queries go through Trent Global Office hours: 1030 to 1830 Monday to Friday Saturday: upon appointment Telephone: 62258070 Call during office hours HP: 91716899 Email: info@trentglobal. com

The Success Study P-Model The right 3 Ps Persistent Perseverance Patient Planning Partnering Present The wrong 3 Ps Plagiarism Panic Procrastinations (20/80 % syndrome) Pride Prestigious Promotions

Balancing Act Work Study Social

www. hw. ac. uk