Jackie Williamson Small Business Service National ICT Regional Director West Midlands Jackie Williamson Regional Director Small Business Service
E Commerce within an integrated E Government Strategy Benefits to Small and Medium Size Businesses Jackie Williamson Regional Director Small Business Service
Information Communication and Technology Contributes 25% to UK Growth ………. . Recent Study by London Economics Jackie Williamson Regional Director Small Business Service
Agenda Helping Businesses • UK Business Population • Government on Line, structure of support for SMEs • Issues in Supporting SMEs • Afternoon Workshop Jackie Williamson Regional Director Small Business Service
A Look at the UK • Population UK 59. 8 million • GDP (2000) £ 945 billion • 3. 7 million companies Jackie Williamson Regional Director Small Business Service
Business Population 98% 32 250 - 500 15 20 69 70 57 12 0 23 747 30 24 34 0 2% 35 Number employees 500+ 15 Number of Businesses 200 - 250 20 - 200 1 - 19 0 Sole Traders Total 3. 7 million (Source: ONS Feb 2002) Jackie Williamson Regional Director Small Business Service
UK Yield on ICT Investment Total Growth (Source: London Economics) Jackie Williamson Manufacturing Financial Intermediation Transport, Wholesale & Retail Regional Director Small Business Service
Government on Line DTI Small Business Service Business Support UK on line 4 Business Specialist ICT Advise Business Links Small – Medium Businesses Jackie Williamson Regional Director Small Business Service
Government on Line DTI Small Business Service Business Support UK on line 4 Business Specialist ICT Advise Regional Development Agency Business Links Small – Medium Businesses Jackie Williamson Regional Director Small Business Service
Trading online by size (Source: International Benchmarking Study) Jackie Williamson Regional Director Small Business Service
E Government & e Commerce • • • Government Targets By 2003 - 1. 5 million small & medium businesses will be connected to the internet - 1 million trading on line Where we are now in 2003 ? - 1. 6 million connected - Trading on line target not met Jackie Williamson Regional Director Small Business Service
Benefits / drivers (Source: International Benchmarking Study) Jackie Williamson Regional Director Small Business Service
e business Changes the way companies conduct business Lastminute. com – ‘ranked as the leading online travel agency across Europe’ • Airline tickets • Hotel rooms • Package holidays • Entertainment tickets • Resturants reservations • Gifts and auctions Jackie Williamson Regional Director Small Business Service
The benefits grow with use The benefits Operational Saving / Efficiencies Internal use Establish Web site Jackie Williamson A shop window to the world Enable transactions Enhanced customer & supplier relations Generate interactions Regional Director Small Business Service Transform core
Barriers (Source: International Benchmarking 2002) Jackie Williamson Regional Director Small Business Service
Model of e-adoption ladder Business benefits transformed organisations e-business e-commerce website e-mail - efficient internal and external communications - place in worldwide market - window on worldwide suppliers Adapted from Cisco led Information Age Partnership study on ecommerce in small business Jackie Williamson - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Extent of organisational change & sophistication Regional Director Small Business Service
Model of e-adoption ladder Business benefits transformed organisations e-business e-commerce website e-mail - efficient internal and external communications - place in worldwide market - window on worldwide suppliers Adapted from Cisco led Information Age Partnership study on ecommerce in small business Jackie Williamson - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Extent of organisational change & sophistication Regional Director Small Business Service
e-business People Skills Management Environment Bro adb and Wir ele ss BA CS H/ W Se cu rit y Bu ysi de Processes ide s In de ll-si Se Culture on iion at llat gu gu Re Re Leadership Economy Technology
Workshop • Scene setting – results of International Benchmarking Study/ Europe, Canada, Australia • How to overcome the barriers for implementation • Tools for business support organisation • SME successes • Framework for implementation Jackie Williamson Regional Director Small Business Service
Achieving the targets Awareness Service Channels Implementation Promotional campaign Network of advisers Web based resources Showcasing Tools & Collateral Business Support Funding E-Commerce Awards Technology Means Business Partnerships & Clubs Research & Benchmarking Jackie Williamson Regional Director Small Business Service Channel Development National Targets
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