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J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Luxury J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Luxury Segment Overall Satisfaction Index Four Seasons Hotels and Resorts The Ritz-Carlton Luxury Segment Average Inter. Continental Hotels & Resorts Fairmont Hotels & Resorts W Hotels Loews Hotels Included in the study but not ranked due to insufficient sample size: Ian Schrager Hotels, Le Méridien Hotels and Resorts, Millennium Hotels and Resorts, Sofitel, and St. Regis Hotels & Resorts. Upscale Segment Overall Satisfaction Index Westin Hotels & Resorts Embassy Suites Hotels Renaissance Hotels & Resorts Hyatt Hotels and Resorts Marriott Hotels & Resorts Omni Hotels Upscale Segment Average Hilton Hotels Wyndham Hotels & Resorts Sheraton Hotels & Resorts Crowne Plaza Hotels & Resorts Doubletree Hotels & Resorts Delta Hotels Radisson Hotels & Resorts Adam's Mark Hotels & Resorts Source: J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM

J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Mid-Price J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Mid-Price Full Service Segment Overall Satisfaction Index Hilton Garden Inn Courtyard Wyndham Garden Hotels Holiday Inn Select Four Points by Sheraton Holiday Inn Mid-Price Full Service Segment Average Best Western Clarion Quality Howard Johnson Ramada Inn Included in the study but not ranked due to insufficient sample size: Outrigger Hotels & Resorts and Novotel. Mid-Price Limited Service Segment Overall Satisfaction Index Wingate Inn Spring. Hill Suites Country Inns & Suites Hampton Inn/Hampton Inn & Suites Drury Inn & Suites Holiday Inn Express Fairfield Inn Sleep Inn Mid-Price Limited Service Segment Average Ameri. Suites Comfort Suites Baymont Inns & Suites La Quinta Comfort Inn Ameri. Host Inn & Suites Included in the study but not ranked due to insufficient sample size: Wellesley Inns & Suites. Source: J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM

J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Economy/Budget J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study Economy/Budget Segment Overall Satisfaction Index Microtel Inns & Suites Best Inns & Suites Red Roof Inns Budget Host Super 8 Rodeway Inn Howard Johnson Express Days Inn Ramada Limited Economy/Budget Segment Average Motel 6 Knights Inn Travelodge Econo Lodge Included in the study but not ranked due to insufficient sample size: Best Value Inn and Villager. Extended Stay Segment Overall Satisfaction Index Candlewood Suites Homewood Suites by Hilton Residence Inn Extended Stay Segment Average Hawthorn Suites Homestead Studio Suites Hotels Extended Stay America Included in the study but not ranked due to insufficient sample size: Main. Stay Suites, Staybridge Suites, Studio 6, Summerfield Suites and Towne. Place Suites. Source: J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2004 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM