J D Power and Associates 2003 North America

J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study Luxury Segment Overall Satisfaction Index The Ritz-Carlton Hotel Four Seasons Hotels and Resorts Luxury Segment Average Fairmont Hotels & Resorts Inter-Continental Hotels Included in the study by not ranked due to small sample size: Le Meridien Hotels and Resorts, Sofitel, St. Regis Hotels & Resorts, and The Luxury Collection. Upscale Segment Overall Satisfaction Index Embassy Suites Hotels Renaissance Hotels and Resorts Omni Hotels Marriott Hotels, Resorts and Suites Westin Hotels & Resorts Hyatt Hotels & Resorts Upscale Segment Average Wyndham Hotels & Resorts Hilton Hotels & Resorts Adam’s Mark Hotels & Resorts Radisson Hotels & Resorts Doubletree Hotels & Resorts Crowne Plaza Hotels and Resorts Sheraton Hotels & Resorts Source: J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM

J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study Mid-Price Full Service Segment Overall Satisfaction Index Hilton Garden Inn Courtyard Marriott Holiday Inn Select Clarion Holiday Inn Hotels & Resorts Four Points by Sheraton Mid-Price Full Service Segment Average Ramada Inn Quality Inn/Quality Suites Best Western Howard Johnson Included in the study by not ranked due to small sample size: Outrigger Hotels & Resorts and Wyndham Garden Hotel. Mid-Price Limited Service Segment Overall Satisfaction Index Spring. Hill Suites Wingate Inn Drury Hotels Hampton Inn & Suites Comfort Suites Holiday Inn Express Country Inns & Suites Mid-Price Limited Service Segment Average Baymont Inns & Suites Sleep Inn Ameri. Suites Fairfield Inn La Quinta Inn Comfort Inns Ameri. Host Inn Included in the study by not ranked due to small sample size: Wellesley Inn and Suites. Source: J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM

J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study Economy/Budget Segment Overall Satisfaction Index Microtel Inns & Suites Red Roof Inns Ramada Limited Econo Lodge Days Inn Economy/Budget Segment Average Budget Host Motel 6 Super 8 Travelodge Knights Inn Included in the study by not ranked due to small sample size: Best Value Inn and Rodeway Inn. Extended Stay Segment Overall Satisfaction Index Homewood Suites by Hilton Residence Inn Extended Stay Segment Average Hawthorn Inn & Suites Included in the study by not ranked due to small sample size: Towne. Place Suites. Source: J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM Charts and graphs extracted from this press release must be accompanied by a statement identifying J. D. Power and Associates as the publisher and the J. D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study. SM as the source. No advertising or other promotional use can be made of the information in this release or J. D. Power and Associates study results without the express prior written consent of J. D. Power and Associates. SM