IT Services Welcome from the team helpdesk lucy-cav cam

IT Services Welcome from the team helpdesk@lucy-cav. cam. ac. uk Scarlet Wang ICT Manager Robert Lewis Jo Harcus IT technician Library & Information Services Officer sxlw 2@cam. ac. uk rl 453@cam. ac. uk jmh 225@cam. ac. uk 012233 -39050 012233 -39007 01223 -766984 We are based in the Library Induction for Lucy Cavendish College IT Services 1

IT Service Providers University of Cambridge Information Services Department IT Services College IT Services Induction for Lucy Cavendish College IT Services 2

University of Cambridge Computing Services http: //www. ucs. cam. ac. uk/ q. Hermes webmail facility Ø https: //webmail. hermes. cam. ac. uk q. CUDN for internet access q. MCS Desktop Services q. Wide range of services Ø http: //www. ucs. cam. ac. uk/az Induction for Lucy Cavendish College IT Services 3

University of Cambridge Computing Services http: //www. ucs. cam. ac. uk/ Signup-Collect Username and Password https: //password. csx. cam. ac. uk Undergraduates will use UCAS number, Graduates will use self-service Application number q. CRSid-Username for all UCS services q. Hermes – University Email System q. MCS Desktop Services – software, filestore, etc q. Raven – Web Authentication Service q. Cam. SIS – Student Information System Induction for Lucy Cavendish College IT Services 4

IT Services – What and Where q Campus MCS desktop computers - use CRSid and UIS password Porter’s Lodge : 1 PC Library Foyer : 2 PCs Computer room (library basement): 6 Computers: (1 Mac, 1 Window/Linux, 4 PCs) q Other Campus Shared Computers – username: lccstudent, password: lccstudent Computer room (library basement): 2 Open access PCs q Histon Road student centre: 2 MCS desktop PCs q Offsite hostels Shared Computer in Common Room of: 41 a Madingley Road 86 Chesterton Road 88 Chesterton Road 137 Chesterton Road username: lccstudent, password: lccstudent Induction for Lucy Cavendish College IT Services 5

IT Services – What and Where q. Shared Printers – DS-Print: Pay as you go (CRSid and UIS password) 1 Colour multi-function laser printer in the Computer Room (A 3 and A 4) Lucy. Cav_ITRm_BW is how it appears when selecting printer 1 Colour multi-function laser printer in library basement corridor (A 4) Lucy. Cav_Corridor_BW is how it appears when selecting printer 1 Mono laser printer in the porter’s lodge (A 4) Lucy. Cav_Plodge is how it appears when selecting printer 1 Mono laser printer in the common room in Histon road student centre (A 4) Lucy. Cav_100 His_BW is how it appears when selecting printer q. Scanners - Free Both multi-function machines (above) can scan documents into pdf to email q. Photocopier – Purchase copy card via the porters Photocopier is the multi-function machine in the library basement corridor (A 4 mono) Induction for Lucy Cavendish College IT Services 6

IT Services - MCS Desktop Computers University Wide q q Ø q Ø 2 GB storage, can apply for more Comprehensive Application Software Packages: http: //www. ucs. cam. ac. uk/desktop-services/mcs/software/ Comprehensive on line documentations: http: //www. ucs. cam. ac. uk/desktop-services/ i. Print and e. Credit: http: //www. ucs. cam. ac. uk/desktop-services/ds-print/ Print from your own computer to : http: //www. ucs. cam. ac. uk/desktop-services/ds-print/individual/ Induction for Lucy Cavendish College IT Services 7

IT Services - Multimedia Functions q Video conferencing Ø Studio / hardware bookable at UCS q Audio / Visual presentation Ø Room bookable via domestic bursary q Skype for job interviews Ø Room bookable via domestic bursary q Recording and Processing Ø Webcam and headsets can be borrowed from the IT team q DVDRW/CDRW Induction for Lucy Cavendish College IT Services 8

IT Services Printing & Photocopying Charges q Print charge: e. Credit: q 5 p mono 25 p colour - A 4 10 p mono 50 p colour - A 3 Pay online by card https: //ecredit. ds. cam. ac. uk Pay cash at Porter’s Lodge Photocopy charge: Purchase copy card: 5 p mono only - A 4 10 p mono only – A 4 Duplex £ 5/£ 10 at porter’s lodge Induction for Lucy Cavendish College IT Services 9

IT Services - When and Who q All college IT facilities: 24/7 Availability q UIS IT support: (UIS helpdesk on West Cambridge site) Email: service-desk@ucs. cam. ac. uk Telephone: 01223 (7)62999 q College IT Support: Email: helpdesk@lucy-cav. cam. ac. uk Telephone: 01223 -332190 Induction for Lucy Cavendish College IT Services 10

IT Services IT Support and Drop-in Surgery 1. 2. IT Service level agreement Drop-in surgery (NO appointment required-Term time Only) q Monday 14: 00 ~ 16: 00 q Wednesday 10: 00 ~ 12: 00 q Friday 14: 00 ~ 16: 00 In IT technician’s office – next to computer room, library basement 1. Email support: Weekday 9: 00 ~ 17: 00 (helpdesk@lucy-cav. cam. ac. uk ) 2. Out of surgery face-to-face support: Appointment only Induction for Lucy Cavendish College IT Services 11

IT Services - Report Problems (who, when, where, what, how) q Your Name and CRSid q Building and Room number of your accommodation q Type of computer and Operating System q Description of problems q Checks and tests already carried out Email: helpdesk@lucy-cav. cam. ac. uk Tel: 01223 -332190 Induction for Lucy Cavendish College IT Services 12

IT Services - Internet Connection q All rooms are fitted with Ethernet data socket q All buildings have Wi. Fi q Student computers must have completed security checks, enabled all software auto-update, installed valid anti-virus software (free from UCS). q Internet Connection Workshop q Compliance: http: //www. ucs. cam. ac. uk/isss/rules/guidelines. html College and University Monitoring Security and Virus protection Disconnection Induction for Lucy Cavendish College IT Services 13

IT Services – Campus Wi. Fi Eduroam is available in Campus and many University sites, for instructions of how to connect, please visit http: //www. ucs. cam. ac. uk/wireless/eduroam/localusers Induction for Lucy Cavendish College IT Services 14

IT Services – Offsite Properties Wi. Fi Commercial broadband q q q Not Part of College / University Network Virgin Media and SKY Access information sheet is in your hostel folder We can’t make it faster! DIY before contact IT support Report problems or ask for Updates, contact the House Student Induction for Lucy Cavendish College IT Services 15

IT Services – Improve your IT skills q Free IT Training Courses at UCS: Ø http: //www. training. cam. ac. uk/ucs q General Guides ‘How to Use’ & Self Paced CD Tutorials and Manuals: Ø http: //www. training. cam. ac. uk/ucs/info/self_taught q UCS on-line documentations: Ø http: //www. ucs. cam. ac. uk/docs/faq Induction for Lucy Cavendish College IT Services 16

IT Services – IT Workshop Setup Internet Connection for your Own Computer Tuesday 7 October 14. 30 – 16. 30 Wednesday 8 October 18. 00 - 20. 00 q q q q Sign up at the Library foyer Bring computer and power adapter Security CHECK (disinfect from virus, malware, spyware etc) Enable auto-updates for all software Enable ping Install UCS free anti-virus software Register for wired and wireless internet connection Induction for Lucy Cavendish College IT Services 17

IT Services – Hire a computer q PC loan scheme Old desktop PC (Widows 8 and MS office 2007) at £ 10 per term q Emergency laptop Two week max, requires tutor’s approval Apply to the IT team: helpdesk@lucy-cav. cam. ac. uk / 01223 -332190 Induction for Lucy Cavendish College IT Services 18

Telephone Services q Campus: One emergency phone per building q Offsite hostels Emergency phone: Ø Ø Ø 86 Chesterton Road 88 Chesterton Road 137 Chesterton Road 41 a Madingley Road Histon road Student centre Fellow on call: 07500883515 Student on call: 07879116755 Induction for Lucy Cavendish College Telephone Services 19

Thank you for coming Any Questions? Email: helpdesk@lucy-cav. cam. ac. uk Induction for Lucy Cavendish College IT Services 20