IT QA Services Contractors n Case Associates Inc

IT QA Services Contractors n Case Associates, Inc. n 14674 SE Sunnyside Rd, #148, Clackamas OR n Chicago Systems Group (“CSG”), Inc. 180 N. Stetson Ave, #3200, Chicago IL n Fox Systems, Inc. 6263 North Scottsdale Road, # 200 Scottsdale, AZ n Gartner, Inc. 56 Top Gallant Rd, Stamford CT n Hittner and Associates, Inc. Maximus, Inc. 20055 SW Pacific Hwy, #107, Sherwood OR n MTG Management Consultants 1111 Third Ave, #3010, Seattle WA n Public Knowledge LLC 1911 SW Campus Dr, #457, Federal Way WA n Sys. Test Labs, Inc. 216 16 th Street, #700, Alamosa CO n Technisource (DBA name of Spherion, Inc. ) 9600 SW Oak Street, Ste. 340, Tigard OR 6052 Lopez Ct N, Keizer OR n KPMG LLP 801 Second Ave, #900, Seattle WA 1

IT QA Services Contractors n Case Associates, Inc. $115 n n $171 Chicago Systems Group (“CSG”), Inc. n $183 n Fox Systems, Inc. n Public Knowledge LLC $141 Gartner, Inc. n $381 n MTG Management Consultants $160 n Maximus, Inc. Sys. Test Labs, Inc. $97 Hittner and Associates, Inc. n Technisource $112 $150 n KPMG LLP $250 The depicted rates are “rough average” hourly rates calculated from the individual rate cards for the respective Contractors. 2

IT QA Services Contractors Case Associates, Inc. n n 14674 SE Sunnyside Rd, #148, Clackamas OR David Sharon, Point of Contact n (503) 658 -0727 daves@caseassociates. com 3

QA Experience in Oregon Founded in 1988, CAI specializes in providing Project Management, Quality Assurance and IT Security Services. CAI Consultants have provided QA Services to the State of Oregon since 1994. Prior Oregon experience includes working with the following agencies – for a total of 38 QA Engagements in Oregon Department of Administrative Oregon Division of State Lands Services Oregon Real Estate Agency Oregon Department of Human Services Oregon Public Utility Commission Oregon Department of Agriculture Oregon Construction Contractors Oregon Youth Authority Board Oregon State Controller’s Office Oregon Department of Environmental Oregon Secretary of State Quality Oregon State Treasury Oregon Department of Education Oregon Department of Transportation Oregon Liquor Control Commission Oregon Department of Consumer & Business Oregon Employment Department Services 4

CAI’s Distinguishing Characteristics Specializes in Project Management, Business and System Process Improvements, Quality Assurance and Risk Management Services. Provides expert IT Security Assessment/Audit Services. Conducts business and system process assessments and improvement programs. Plans, monitors and evaluates organization workflow and procedure changes. Develops requirement specifications. Monitors and manages system transition migration plans. Writes RFPs, manages the vendor selection process and facilitates and conducts vendor contract negotiations. 5

CAI’s Differentiators An “A-Team” with satisfied customers and extensive experience in PM, QA, QC, IV&V and IT Security. All Consultants have at least 5 years of QA experience. Focus on best practices, process improvements, and effective project communications. Best Value – Low overhead results in modest hourly rates More QA hours applied to the project. 15 years experience working with State of Oregon Government Agencies. Local consultants (most live in Salem and Portland Oregon). 6

IT QA Services Contractors Chicago Systems Group (“CSG”), Inc. n n 180 N. Stetson Ave, #3200, Chicago IL Tim Lenning, Point of Contact n (312) 423 -2107 tlenning@csgdelivers. com 7

Government and Technology Solutions Bringing People Who We Are Company Profile Together. TM q We are a growing Management and Information Technology consulting firm – Focused on the Public Sector since we were founded in 1997 – Established market position – over 130 total customer accounts – State and Local Government clients include Oregon, California, Illinois, Ohio, Georgia, Iowa, North Dakota, New Mexico, Kansas, North Carolina, Oklahoma, Montana, City of Los Angeles, City of Chicago, Cook County (IL) – Reputation for Delivery / High Past Performance Ratings What We Do q q Quality Management – Quality Assurance, Quality Control services – Independent verification and validation (IV&V), project management & oversight Strategy – Business process design, technology architecture, strategic planning, consulting & advisory services – RFP development Systems Modernization – COTS implementation, solution development, technology infrastructure management Government 2. 0 – Collaboration, transparency, online communities, self-service, mobile computing 05/15/09 www. CSGDelivers. com 8

Government Solutions Bringing People and Technology Together TM Proven Approach The CSG Difference: CSG REALize. SM Methodology 05/15/09 www. CSGDelivers. com q Deep Public Sector experience covering a wide variety of agencies and programs q Proven QA/IV&V methodology and experience q QA team members with experience in systems implementation q Early identification of risks and issues q Pragmatic recommendations q Focus on adding value by increasing project and product quality 9

Government Solutions Bringing People and Technology Together TM Areas of Expertise Our experience covers a wide variety of agencies and programs q Human Services – SNAP, TANF, Medicaid eligibility and case management modernization via Web and IVR technologies – Federal Health and Human Services TANF IT Technical Assistance to States – Oklahoma Human Services Modernization Business Enterprise Architecture q Health IT / Medicaid – Ohio Medicaid Modernization IV&V Project – Membership Enrollment Management System Conversion Project, CMO Business Continuity for Medicaid Systems Planning Project, and Health Information Transparency Website Project IV&V Projects for Georgia Department of Community Health – Illinois Department of Human Services Mental Health Outsourcing IV&V q Workforce / Unemployment Insurance – Statewide WIA Case Management and Reporting System for Illinois – UI Modernization Directional Study for North Dakota – Labor Exchange System for Illinois and City of Los Angeles q Revenue / Finance – State of Georgia Revenue System Modernization IV&V and Tax Compliance Data Warehouse IV&V q Additional Agency and Program Areas – Education, Justice, Transportation 05/15/09 www. CSGDelivers. com 10

IT QA Services Contractors Fox Systems, Inc. n n 6263 North Scottsdale Road, # 200 Scottsdale, AZ Desh Ahuja, Point of Contact n (480) 423 -8184 desh. ahuja@foxsys. com 11

Fox Systems, Inc. (FOX) n Founded in 1987 by Susan Fox, Ph. D. , Fox Systems, Inc. (FOX) maintains its headquarters in Scottsdale, Arizona, with project offices in California, Maryland, New Mexico, Oregon, and Nashville. FOX is a privately held S-Corporation and nationally based health and human services IT management and systems consulting firm. n FOX adheres to the quality control and quality management practices of the Software Engineering Institute’s (SEI) Capabilities Maturity Model Integration (CMMI) for its federal government information technology (IT) projects. FOX was registered as being compliant with CMMI “Level 2” practices by an independent appraiser. We also possess ISO 9001: 2000 quality certification which evidences our commitment to quality standards. n FOX provides healthcare information technology and Medicaid Management Information Systems (MMIS) consulting, including call center and fulfillment services based in Fargo, ND. 12

QA and IV&V Services n System implementation Quality Assurance and Independent Verification &Validation (IV&V) after contract award to verify the system performs all required functions correctly: n Review and comment on selected vendor plan deliverables including: n n n Project management plan Tasks and schedule Staffing plan System development life cycle methodology Testing plans for unit, system and acceptance testing Data conversion Operational transition Training plan Enhancement and configuration management plan Implementation plan Cultural change management Disaster recovery/business continuity plan 13

FOX Summary n Trusted advisor to federal DHHS/CMS, state Medicaid agencies, and other state health and human service programs on healthcare IT issues n Specialists in government management and IT consulting to health and human service agencies at the federal, state, and county levels with experience in over 40 states with state and county Medicaid, SCHIP, public health, mental health/behavioral health, welfare, and social service programs n Nationally known in Medicaid with the deepest qualifications and experience in the industry n Nationally recognized experience in over 40 states, with over 160 Project Managers, Senior Consultants, Developers, and Operations staff (many of which are PMP-certified) 14

IT QA Services Contractors Gartner, Inc. n n 56 Top Gallant Rd, Stamford CT Bill Mohan, Point of Contact n (619) 542 -4815 bill. mohan@gartner. com 15

The Depth of Gartner Resources is the Foundation of Our Project Oversight and QA Delivery Methodology Research n World leader in technology & industry coverage n Global reach (80 countries) n 10, 000+ Client organizations Executive Programs n 3, 600 members n High-level peer networking and information sharing n Customer-driven agenda n n Benchmarking World’s largest repository of IT metrics 1200 benchmarks per year Helps clients measure, understand manage performance Basis for fact-based analysis © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. Events n Worldwide events that bring executives together to learn, compare experiences and solve problems n 41, 000+ people at 70 events Research Executive Programs Gartner Advantage Consulting & Benchmarking Financials • $1. 3 Billion in Revenue (2008) • 3, 800 Employees • Founded in 1979 16 Events Consulting n Delivers high-impact IT projects n Direct application of best practices to your business n 65 percent of Global 500 are customers

However, Project Oversight Requires More than Just Checklists, Defined Processes, and Standardized Templates To be effective Project Oversight must: § Identify not only the current risk areas but their future impact as well: § The quality of deliverables can be an early indicator of a lack of vendor skill sets and their ability to effectively perform in later phases of the project – e. g. , testing, data conversion, etc. § Assess the current impact and future risks to the project and the enterprise in terms of: § The percent of projects that effect one or more legacy systems and the complexity that entails in terms of support and operations. And the future migration actions (tools, staffing, other resources) that need to be put in place to address those issues. § The percent of projects that impact one or more business areas and their ability to support activities such as requirements development, testing, business process reengineering, and training. As well as the impact of projects on the activities of the business unit staff and their ability to perform their jobs. © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 17

Our Project Oversight Methodology is Designed to Identify the Early Risk Indicators that Lead to Failure Gartner’s Project Oversight and QA Methodology is designed to identify the early risk indicators that can lead to project terminal consequences Potential Downstream Impacts Project Assessment Focus Area © 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 18

IT QA Services Contractors Hittner and Associates, Inc. n n 6052 Lopez Ct N, Keizer OR Ron Hittner, Point of Contact n (503) 580 -5722 rhittner@hittnerandassociates. com 19

HITTNER & ASSOCIATES OUR COMPANY 20 • Founded in 2002 and based in Keizer, OR • Full service strategy and technology consulting firm specializing in quality assurance services • Our origins lie in industry-leading business and technology consulting companies – we bring the tools and methodologies to apply to projects of varying size and subject matter • Wide network of local consultants with years of experience of QA work for State of Oregon agencies and private sector organizations, both as consultants and as permanent employees. • Years of experience in project management across the full project lifecycle allows us to integrate quality initiatives with other threads of projects and programs.

HITTNER & ASSOCIATES OUR EXPERIENCE 21 • Behavioral Health Integration Project (BHIP), Oregon DHS – Quality Control, Planning and IV&V assistance. • Medicaid Management Information System (MMIS) Replacement Project, Oregon DHS – QA, QC, and IV&V services for this high-profile, high-value project. • Integrated Collections Management (ICM) project, Oregon DHS – QA oversight on this project. • OR-KIDS Project, Oregon DHS – Quality Control & Planning assistance. • Various project management and change management engagements including: Oregon Dept. of Education, Oregon Public Utilities Commission, Oregon Dept. of Human Services, Oregon Housing & Community Services, Oregon Judicial Department • Our consultants have also been engaged in numerous QC, QA and IV&V roles on projects in the private sector. o Starbucks, Weyerhaeuser, Washington Mutual, Standard Insurance, Boeing • Project management and change management roles in the private sector. o Kelloggs, Ralston Purina, Glaxo Smithkline, Tektronix

22 HITTNER & ASSOCIATES HOW WE CAN HELP AREAS OF EXPERTISE • Quality management planning – we partner with your organization during the earliest stages of the project, developing a Quality Management Plan that details how quality will be measured and managed • Project management best practices – our consultants are all well-versed in the processes embodied in the PMBOK, and most are certified as PMPs. • Quality management across the project lifecycle – we develop and apply the appropriate processes in quality control, quality assurance, IV&V and risk management • Reporting – we understand the importance of delivering quality information to those who will act on it NICHE AREAS • We are a proven QA partner in large-scale IT projects. Our rigorous approach to quality control and quality assurance is scalable to IT projects of all sizes. • Proven record of successful delivery in complex projects with multiple stakeholders and multiple contractors • Significant experience in applying quality principles to the procurement phase of projects • Comprehensive and proven methodology for the identification and management of project risks

IT QA Services Contractors KPMG LLP n n n 801 Second Ave, #900, Seattle WA Mark Diamond, Point of Contact Bob Quicke, Point of Contact n n n (206) 913 -6656 rdquicke@kpmg. com mdiamond@kpmg. com 23

KPMG LLP - IT QA Experience • • • KPMG’s heritage is one of the largest global accountancy firm’s. We have established processes for determining our independence given our clients business relationships, the nature of a prospective project and the individuals who will serve on the team. We are not a System Integrator but specialize in Business and IT Advisory Services KPMG has provided independent assurance and oversight services related to technology projects for more than 30 years. KPMG has a robust Project Management Oversight practice, built on sound methodologies based on PMBOK, IEEE Software Development Standards, SEI’s CMM, ISO/IEC 12207 & COBIT. We can draw upon extensive QA checklists and techniques to enhance and apply the state’s QA practices to specific project situations in order to add value We have deep experience in delivering IT QA services to government clients. Some of our recent projects include high-profile engagements with large government entities such as the City and State of New York, State of California, Commonwealth of Massachusetts, State of New Jersey, State of Indiana, State of Florida, and many federal agencies including the Department of Defense. Our QA role on these projects has included the full range of QA Services described by the state We have worked with the following state agencies : Department of Administrative Services Department of Consumer and Business Services Oregon Department of Transportation Department of Fish and Wildlife Department of Human Services Department of Revenue Department of Education Oregon Employment Department Oregon State Treasury Oregon Youth Authority Public Employees Retirement System Teacher Standards and Practices Commission Economic and Community Development Department Oregon Judicial Department We are experienced in reporting in the public domain and providing objective and practical advice over the entire lifecycle of the project 24

KPMG Skill Sets • In the U. S. we have more than 1, 400 advisory professionals holding an advanced certification relevant to IT QA (such as CISA, CISSP, CPAM, Six Sigma, PMP, etc. ) including more than 400 Project Management Professionals (PMP) • We can offer a well rounded team of professionals with deep operational experience in the full spectrum of government services including human services, finance, administration, public safety, and public health. • We understand the agencies that administer these programs including how they are organized, their mission and charter, relevant regulatory authorities, and operational processes. • Our team has acted in a QA capacity in large system integration efforts, information security implementations and package implementations (SAP, People. Soft, Oracle, Siebel, Cúram) • Our Core QA team is based in Portland will bring in specific skill sets as needed • The experience and depth of our team is a critical component of our service to help the state manage risk on these critical and complex IT Projects 25

Niche Areas • In addition to core skills of QA for large and complex IT programs, we would emphasize the relevant skill specializations that will be valuable in conducting pier reviews • Information security and privacy • Requirements specifications • Software testing and validation • Financial controls • ERP and package implementation • Identity and Access management • IT general controls • Data reconciliation • Benefits management and realization • Organization change management 26

IT QA Services Contractors Maximus, Inc. n n 20055 SW Pacific Hwy, #107, Sherwood OR Steven J. Esposito, Point of Contact n (877) 637 -9897 stevenesposito@maximus. com 27

Profile: MAXIMUS, Inc. n MAXIMUS provides services to 4, 000 government clients, including all 50 states, numerous counties, cities, and other local government entities across the United States. n MAXIMUS has 6, 000+ employees and 280 offices n Core Consulting Practice Areas Include: n Health and Human Services n Program Integrity Services n Systems Integrity Services n Education Programs – K-12 and Higher Education n Enterprise Resource Planning Systems Our people understand government’s business processes, understand its financial and programmatic issues, care about the populations agencies serve, and live our mission: Helping Government Serve the People® n Consulting Service Lines Include: n Technology Advisory, Planning, and Procurement Support n Project Management and Independent Oversight Services n Program Performance Improvement Services n Financial Services n Healthy financial condition and strong balance sheet provides corporate stability and ensures resource availability to complete contractual commitments 28

Profile: MAXIMUS, Inc. MAXIMUS brings extensive experience in delivering project management oversight, quality assurance, Independent Verification and Validation (IV&V), and related services for major information technology projects. n n n n Independence and objectivity Structured, rigorous, standards-based methodologies Proven tools and templates Experienced subject matter experts Deep technical and program knowledge Successful oversight of all major system development vendors Focus on risk identification and avoidance 29

Profile: MAXIMUS, Inc. n MAXIMUS has assisted the vast majority of States with Quality Assurance and IV&V of their major system development initiatives, including the State of Oregon. Child Support • Alabama • Florida • Michigan MMIS • Delaware • Louisiana • Massachusetts Labor • Kansas • Pennsylvania • Missouri SACWIS • Illinois • Maryland • New York • Oregon WIC/EBT • Florida • Kentucky • Minnesota • Oklahoma • Virginia • Washington • Wisconsin Public Assistance • Colorado • Michigan • Missouri • New Jersey ERP PERS • Alaska • Hawaii • Florida • Missouri • Michigan • New York City 30

IT QA Services Contractors MTG Management Consultants n n 1111 Third Ave, #3010, Seattle WA Christopher Reh, Point of Contact n (206) 442 -5010 creh@mtgmc. com 31

MTG Management Consultants, LLC Contact Information 1111 Third Avenue, Suite 3010 Seattle, Washington 98101 -3292 206 -442 -5010 206 -442 -5011 www. mtgmc. com Mr. Christopher A. Reh, Senior Partner creh@mtgmc. com Mr. Robert J. Marlatt, Partner rmarlatt@mtgmc. com n n n n 32 MTG focuses exclusively on serving state and local government organizations across the country. We have proven assessment tools and reporting mechanisms. Our professional consultants understand the unique qualities of managing complex projects in a public sector environment. We add value to our clients by helping them complete successful projects. We effectively communicate with business executives, program managers, and project managers. We are flexible and can adapt to your situation. MTG has completed over 60 quality assurance (QA) projects.

Approach to QA n Proven QA framework. n Tailored assessment cycles. QA Framework Outcomes Realization Will the project achieve its Assessment expected outcomes? » Monthly or quarterly assessment cycles. Project Operations Assessment Does the project follow standard project practices? Deliverables Quality Check Do project deliverables contribute to achieving project outcomes? Project Risk Identification » Full-time presence. n Key Questions What project risks can cause problems? Domain expertise. » Human services. » Public safety. n » Administration and Finance. » Pensions. Project Management Institute, Inc. , Project Management Body of Knowledge (PMBOK). » Employment security. Program management. » Transportation and motor vehicles. n n n Portfolio management. Experience working with Oregon agencies and EISPD. n n 33 Information Technology Infrastructure Library. COBIT.

Sample QA Project Successes State Organization Project Topical Area Alaska Office of Children's Services ORCA System Post-Implementation QA and Technical Assistance Health and Human Services Colorado Department of Public Safety CBI/CDPS Switch Replacement IV&V State Public Safety Kansas Public Employees Retirement System QA and Management Support Labor and Employment New York City QA on the Integrated Justice Initiative Justice and Public Safety Oregon Department of Administrative Services QA for Security Enterprise Initiatives for DAS Enterprise Information Strategy & Policy Division Information Technology Management Oregon Liquor Control Oregon OLCC QA Information Technology Management Oregon Multnomah County, Oregon Ongoing Project Management Assistance and Monitoring Justice and Public Safety Washington State Department of Information Services QA on the Case and Management Information System Project Health and Human Services Washington King County Office of Information Resource Management Benefits Health Information Project QA Health and Human Services Washington State Patrol Electronic Citation (e. Citation) Prototype QA Justice and Public Safety Washington State Employment Security Department Employment and Training Case Management System Implementation QA Labor and Employment Wisconsin City of Milwaukee Employees' Retirement System Project Management Supporting Implementation of New Employee Retirement System Labor and Employment 34

IT QA Services Contractors Public Knowledge LLC n n 1911 SW Campus Dr, #457, Federal Way WA Ken D. Disbrow, Point of Contact n (253) 231 -1725 kdisbrow@pubknow. com 35

Long and Strong Relationships o Have strong relationship with Oregon since 1991 when we started work at Employment. o We’ve done multiple engagements for all our clients in Oregon. This says something about the quality of our work and strength of our approach. o Clients include: DHS, OYA, DOC, ODOT, DMV, Employment, DAS, SOS. 36

Pragmatism over Theory o Our approach is based on experience not just academic theory n QA approach is based on work with past clients who have had difficulty but been successful. Based on empirical evidence – not guess work. n Solution oriented – we don’t just list problems, we recommend solutions. n Active focus – our job is to make you successful not point out problems. We work cooperatively to devise and implement solutions. n Candor with you, diplomacy always in public forums. We are independent of all systems integrators and developers. 37

Broad Experience o Clients outside Oregon Include: MT DPHHS, MT SOS, ID DOT & DMV, IDHW, WA DSHS, WA DOE, WY DFS, WY DHS, CO DHS… o Our staff have practical experience as: CIO’s, State Program Managers, Programmers, Journalists before they became consultants. o http: //www. pubknow. com 38

IT QA Services Contractors Sys. Test Labs, Inc. n n 216 16 th Street, #700, Alamosa CO Roger Sherman, Point of Contact n (916) 641 -8004 rsherman@systest. com 39

Who is Sys. Test Labs? Sys. Test Labs is a national leader in Quality Assurance, Independent Verification and Validation, Software Test Engineering, and consulting services. Based in Denver since its inception in 1996, Sys. Test Labs has provided its services across a broad spectrum of industry and government clients across North America. Ø Sys. Test Labs is one of three testing labs certified by the National Institute of Standards and Technology (NIST) by its National Voluntary Laboratory Accreditation Program (NVLAP) Ø Institute of Electrical and Electronics Engineers (IEEE) for IV&V, Software Test Design, Software Test Planning and Software Test Implementation, and Quality Assurance Ø Internal Standards Organization (ISO) Ø The Capability Maturity Model Integration (CMMI) of the Carnegie Mellon University’s Software Engineering Institute (SEI) Ø Member of the IGDA Quality Assurance Special Interest Group Ø Other certifications include Voting System Test Lab certification by the Election Assistance Commission, Project Management Institute-Project Management Professionals, ASTQB-ISTQB (American and International Software Test Quality Boards) Our portfolio: Extends to over 250 customers in various industries both private and public. Our highly skilled staff includes: PMP-certified project managers, subject matter business experts, IV&V engineers, certified automation specialists, software application test specialists, code review analysts, and certified security experts 40

What do they do? Sys. Test Labs provides the following services: Ø Quality Management, including Quality Planning, Quality Assurance, Quality control and Testing Ø Independent Verification and Validation, including business requirements and technical performance audits Ø Outsourced Software Test Engineering, including Functional, Regression, System, Integration and Compatibility Software Testing (Load, Stress and Performance Testing) Ø Security Assessments including, Vulnerability Assessments, Application Security, Secure Code Reviews, and Security Architecture Quality Management / IV&V (Q) Project Management (P) Test Management (T) SLP Name SLP Title P-Init Project Initiation Q-Planning T-Plan Test Planning P-Plan Project Plans Q-Assessment T-Dsgn Test Design P-Contr Project Monitor and Control Q-Req Requirements Management T-Data Test Data Management P-Close Project Close Q-Test T-Exec Test Execution Q-Risk Management T-Metr Test Metrics T-Rep Test Reporting Oregon DAS EISPD “SOW” Task 1. Quality Management Planning Task 2. Quality Control (QC) - review of work products Task 3. Quality Assurance (QA) - review of processes Task 4. Independent Validation and Verification - testing Task 5. Risk Assessment 41

What differentiates them? Specific strengths for the State of Oregon DAS EISP IT Oversight Program ü We are a Quality Assurance firm. Our entire focus is on QA/IV&V…. No solutions, no development, no products. ü We are a company deploying our services with Independence ü Scored the highest of all vendors in both Technical and Cost ü We also offer technical performance audits and compliance services ü Our standards-based focus brings a level of complementary technical expertise not customarily found in other niche domain consultancies or large generalist companies; Test Management, Security Assessments including, Vulnerability Assessments, Application Security, Secure Code Reviews, and Security Architecture ü Our “Organizational Assets” office provides our QA Agents and field experts with structure, consistency, and a well defined standards based methodology ü We have a Testing Lab in Denver providing some security operations and outsourced automated Testing Services For question contact Roger Sherman Practice Director Government West rsherman@systest. com (916) 425 -8282 42

IT QA Services Contractors Technisource (DBA name of Spherion, Inc. ) n n 9600 SW Oak Street, Ste. 340, Tigard OR Jeff Walker, Point of Contact n (503) 349 -1307 jeffwalker@technisource. com 43

Technisource n 7 th largest IT services firm in North America n 8, 000+ employees & consultants n 55+ branch offices coast to coast n Core competency in SQM for more than 40 years n Comprehensive and flexible suite of methodologies n Innovative solutions for each client’s unique business TECHNOLOGY SOLUTIONS MANAGEMENT SERVICES TECHNOLOGY RECRUITING & STAFFING 44

SQM Services SERVICES § Quality Planning — Standards — Process Assessment § Quality Control — Focused on business risk — Checkpoints taken to compare deliverables to requirements • Process Review • Deliverables Review • Software Testing § Quality Assurance —Focused on project risk —Monitor project’s performance to scope, schedule, & budget requirements § Risk Management —Process risk —Project risk —Product risk METHODOLOGIES § Solution Identification Process (SIP) § e. VTPSM § Quality Management Handbook § Rapid Business Driven Testing (RBDT) § Quality Management System § Risk Assessment Handbook § Project Management Handbook / 45 PMBOK

Experience n State of Georgia, Department of Administrative Services n n Provided QA services for the implementation of a state-wide asset management tool and process Monitored compliance with project scope, schedule and budget requirements Monitored the implementation vendor’s compliance to contract terms Facilitated early detection of risks and issues n City of New York, Office of Payroll Administration n n Provided QA services for the implementation of a City-wide Timekeeping and Workforce Management System capable of supporting up to 300, 000 City employees Provided SMEs in a variety of roles including UAT, software testing, performance testing business analysis, project management, contract management, accounting, training, and application development n CA Health and Human Services Agency, Office of Systems Integration n n Provided QA services for the conversion of legacy Case Management Information and Payrolling System for all California counties Reviewed deliverables and processes to ensure that they met applicable standards Provided quality assurance report for each process audit Provided Quality Assurance inputs in developing project work products 46 Identified and monitored project risks