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IT Conference 2008 ALPA INFORMATION TECHNOLOGY November 17 -18, 2008 CONFERENCE IT Conference 2008 ALPA INFORMATION TECHNOLOGY November 17 -18, 2008 CONFERENCE

 Purpose ALPA IT Conference Welcome To bring all ALPA IT together to review Purpose ALPA IT Conference Welcome To bring all ALPA IT together to review technology and IT initiatives To facilitate communication and coordination between groups To review IT issues To receive feedback on local technology issues To share ideas to improve technology usage and address future requirements IT Conference 2008

ALPA IT Conference - Welcome Conference Attendees Total attendees Staff Attendees IT Development/Support IT ALPA IT Conference - Welcome Conference Attendees Total attendees Staff Attendees IT Development/Support IT Operations/Services Communications 24 Presentations 5 Conference Presentations 8 Workshop Presentations 3 Workshop Tracks PC and Network ALPA Web and Email MEC Web Applications

Main Conference Agenda Monday – November 17 IT Overview ALPA IT Structure, Services, and Main Conference Agenda Monday – November 17 IT Overview ALPA IT Structure, Services, and Projects Desktop/Laptop Standards Document Management Audio/Video Communication Tuesday– November 18 ALPA’s IT Vision Open Forum Conference Wrap-up Lunch and Dinner at Conference Center IT Conference 2008

Workshop Sessions Monday PM/Tuesday AM 1315 -1730 (Mon) and 0830 -1245 (Tues) 3 Different Workshop Sessions Monday PM/Tuesday AM 1315 -1730 (Mon) and 0830 -1245 (Tues) 3 Different Tracks 3 sessions repeated both days Each session runs ~75 minutes All attendees should have personal schedule Coordinate any changes to your schedule with Loretta Bell Changes IT Conference 2008

Workshop Sessions PC and Network (Track A) Jett Training Room ALPA Web (Track B) Workshop Sessions PC and Network (Track A) Jett Training Room ALPA Web (Track B) Conference Room 3/4 MEC Web Applications (Track C) Conference Room 1/2 IT Conference 2008

ALPA IT Conference Today’s Agenda 0900 1045 1130 1215 1315 1745 Welcome and Conference ALPA IT Conference Today’s Agenda 0900 1045 1130 1215 1315 1745 Welcome and Conference Overview ALPA IT Purchasing Policy Desktop/Laptop Standards Document Management Program Audio/Video Communications Lunch Workshops Reception/Dinner IT Conference 2008

Conference Information Main Hotel Pickups Morning 8: 00 (Mon), 7: 30 (Tues) Evening 7: Conference Information Main Hotel Pickups Morning 8: 00 (Mon), 7: 30 (Tues) Evening 7: 30 (Mon), 5: 00 (Tues) Lunch provided Monday, Tuesday Reception/Dinner Monday 5: 45 -7: 30 pm; transportation back to hotel provided Any other hotel/airport transportation must be arranged (Loretta) Wireless network available at Herndon IT Conference 2008

Conference Information Daily Evaluation Forms to be returned at the end of each day Conference Information Daily Evaluation Forms to be returned at the end of each day Your input is critical! Thumbs drives with all PPTs and other info will be provided Tuesday AM Presentations will also be available on web Questions? IT Conference 2008

IT Conference 2008 ALPA IT OVERVIEW IT Conference 2008 ALPA IT OVERVIEW

ALPA IT Overview IT Responsibilities ALPA office networks Servers, network hardware, internet, data lines ALPA IT Overview IT Responsibilities ALPA office networks Servers, network hardware, internet, data lines ALPA computers Set up and maintenance Staff, officers, committees Databases Computer and data security Applications Web sites Phone systems and services Purchasing IT Conference 2008

ALPA IT Overview IT Advisory Committee (ITAC) Presidential Committee Currently chaired by Capt. Bill ALPA IT Overview IT Advisory Committee (ITAC) Presidential Committee Currently chaired by Capt. Bill Couette Has 5 members from multiple MECs Meets twice annually Reviews and recommends: IT technology IT projects/priorities IT policies IT Conference 2008

ALPA IT Overview ALPA IT Current Staffing Herndon Web Support – 7 Network/Database – ALPA IT Overview ALPA IT Current Staffing Herndon Web Support – 7 Network/Database – 7 Operations – 8 Includes Help Desk, Training, PC Support Purchasing/Mailing/Services – 7 Finance Application Support – 6 Peoplesoft, Membership, Billing MEC Offices Web – 1 Network/PC - 5 IT Conference 2008

ALPA IT Overview Charles F. Murphy Director James Medley Senior Systems Architect Shirley Gifford ALPA IT Overview Charles F. Murphy Director James Medley Senior Systems Architect Shirley Gifford Richard Harrell Vacant Manager IT Network and Operations Supervisor Purchasing. Mailing, and IT Services Manager IT Development and Support Chris Mc. Carthy Supervisor IT Ops & Support Lee Norstern Supervisor Financial Application Support Ken Mulder Charles Yeager Supervisor Network Systems Support Supervisor Application and Web Development IT Conference 2008

ALPA IT Overview ALPA IT’s Mission Provide and maintain a secure and stable IT ALPA IT Overview ALPA IT’s Mission Provide and maintain a secure and stable IT operation for ALPA offices and member volunteers Protect ALPA’s databases and systems Provide the best feasible technical solution Be able to quickly react to changing technology and environments Utilize all possible resources to provide IT solutions IT Conference 2008

IT Functions Infrastructure Office Networks Web Sites Email Security Data Storage Services Web Development IT Functions Infrastructure Office Networks Web Sites Email Security Data Storage Services Web Development Applications Telecommunications PC Management and Training Purchasing IT Conference 2008

IT Projects Overview Major projects Document Management Data Security Contract Enforcement System SPC/Organizing Enhanced IT Projects Overview Major projects Document Management Data Security Contract Enforcement System SPC/Organizing Enhanced communications/collaboration Pre-PRSM FPL Approval Financial System Upgrade/Maintenance Web Infrastructure Upgrades Network Infrastructure Business Resumption IT Conference 2008

IT Major Projects Document Management Upgrade ALPA’s DRP and DMS Need to address storage IT Major Projects Document Management Upgrade ALPA’s DRP and DMS Need to address storage and search ability New electronic discovery requirements Utilizing Exchange/Share. Point 2007 New email policies Share. Point – collaboration and document management Multi-year project – completion 2009/2010 Infrastructure Initial implementation in progress now IT Conference 2008

IT Major Projects Data Security New policies passed May 2008 Stricter requirements for handling IT Major Projects Data Security New policies passed May 2008 Stricter requirements for handling confidential and personal information Encryption requirements for transmitting/storing confidential info (i. e. SSN) Encryption requirements for transmitting contact information Privacy notice and procedures to be implemented IT Conference 2008

IT Major Projects Contract Enforcement System Grievance application replacement Multiple MEC application customized for IT Major Projects Contract Enforcement System Grievance application replacement Multiple MEC application customized for each MEC as needed/possible Implementation time varies depending on customization req’s Strategic application SPC/Organizing SPACS (Strike Prep and Communication System) Emphasis on Communication IT Conference 2008

IT Major Projects Enhanced communications/collaboration Part of strategic plan Web 2. 0, Flash, enhanced IT Major Projects Enhanced communications/collaboration Part of strategic plan Web 2. 0, Flash, enhanced video, blogs Flight-Pay Loss Approval (Pre-PRSM) Several MECs/National committees requesting Coordination with Finance (PRSM) Early 2009 for national committees Financial System Upgrades/Maintentance Peoplesoft (primary finance application) RMS (billing system) – ongoing policy changes IT Conference 2008

IT Major Projects Web Infrastructure DNN 4. 5 Web 2. 0 modules Conversion of IT Major Projects Web Infrastructure DNN 4. 5 Web 2. 0 modules Conversion of Cold. Fusion, IBuy. Spy, and DNN 2 Network Infrastructure MPLS Server consolidation Data bandwidth management Herndon T 3 (~46 MBPS) Interoffice connectivity Business resumption data traffic VOIP traffic management IT Conference 2008

IT Major Projects Business Resumption Backup data centers in Chicago, Memphis All critical services IT Major Projects Business Resumption Backup data centers in Chicago, Memphis All critical services (email, VOIP, Aspen, AMES, …) will have instant availability if primary failure IT Conference 2008

IT Services ALPA Web Infrastructure Dot. Net. Nuke 4. 5 Many modules available Web IT Services ALPA Web Infrastructure Dot. Net. Nuke 4. 5 Many modules available Web 2. 0 ready Easier admin for webmasters, but additional training needed Multiple/redundant front-ends Multiple/redundant databases Functionality available to handle most requirements IT Conference 2008

IT Services Web Applications and Development Standard applications Contract Enforcement (grievance) SPACS (member organizing/communications) IT Services Web Applications and Development Standard applications Contract Enforcement (grievance) SPACS (member organizing/communications) Virtual Office (collaboration) ALPA Channel (video library) Coming: Content management Blogs Standard MEC portal IT Conference 2008

MEC Application Implementation Timeframes Standard versus Heavily Customized Every MEC is different Desire to MEC Application Implementation Timeframes Standard versus Heavily Customized Every MEC is different Desire to have an all-functional, do all application Standard version will generally work for every MEC May only have common data or single step But it can be working in 2 weeks Customized version Dependant upon dedicated developer (may cost $$) Timeframe - 2 months-6 months, or longer Very subject to scope creep, design-as-you-go Complexity creates resistance, delays IT Conference 2008

MEC Application Implementation Timeframes Considerations If starting with nothing, start with basic Immediate service MEC Application Implementation Timeframes Considerations If starting with nothing, start with basic Immediate service provided No cost Build upon the basic version with small increments Better understanding for future design If you are replacing an application Try to match functions, fields Build upon the application after it is in production Faster implementation Avoid scope and feature creep Define requirements, firm implementation date IT Conference 2008

IT Services Making the most with your web site Technology can create a great IT Services Making the most with your web site Technology can create a great web site, but Content is “king” Members need updates, new items Try to make use of multiple contributors The best designed, the most functionally rich website is poor without up-to-date information IT Conference 2008

IT Services Herndon Data Center Over 100 servers File, database, web, application, and communications IT Services Herndon Data Center Over 100 servers File, database, web, application, and communications Redundant critical servers Data Storage – 20 TB available Scalable to over 100 TB UPS and Generator Multiple external communication links Primary link is 45 Mbps Separate links for VOIP/business resumption IT Conference 2008

IT Services VOIP (Voice-over-IP) Telephone system replacement with Cisco Conversion to single voice mail IT Services VOIP (Voice-over-IP) Telephone system replacement with Cisco Conversion to single voice mail (ASPEN) Offices on the ALPA VOIP System: Atlanta (DAL) Chicago (UAL) Dallas (EGL) Herndon/DC Houston (CAL/XJT) Memphis (FDX) Milwaukee (MEA) Minneapolis (NWA/MSA) Phoenix (MAG) Seattle (ALA) Toronto (ACJ) Works with call center function of SPACS Other offices can be converted as needed IT Conference 2008

IT Services Individual Computers/Phones Standard ALPA desktop/laptop for ALPA officers and volunteers Standard setup IT Services Individual Computers/Phones Standard ALPA desktop/laptop for ALPA officers and volunteers Standard setup (Vista/Office 2007) ALPA email address AT&T cell phone contract Centralized billing Better discounts Email linkage to ALPA IT Conference 2008

IT Services Audio/Video AT&T audio conference services Reservation/reservationless capabilities Audio streaming to web Video IT Services Audio/Video AT&T audio conference services Reservation/reservationless capabilities Audio streaming to web Video conferencing Large “town” meeting capability Polycom equipment Can also connect to local AT&T facility Video webcasting IT Conference 2008

ALPA IT Overview Questions? IT Conference 2008 ALPA IT Overview Questions? IT Conference 2008

IT Conference 2008 IT Conference 2008

IT Conference 2008 ALPA DESKTOP LAPTOP STANDARDS INFORMATION TECHNOLOGY CONFERENCE November 17 -18, 2008 IT Conference 2008 ALPA DESKTOP LAPTOP STANDARDS INFORMATION TECHNOLOGY CONFERENCE November 17 -18, 2008

Dell Latitude D 630 ALPA Standard Laptop - $1539 Intel Duo Core processor 1. Dell Latitude D 630 ALPA Standard Laptop - $1539 Intel Duo Core processor 1. 80 GHz, 800 MHz Memory: 2 Gig 667 MHz DDR 2 Hard drive: 120 GB* 7200 rpm CD-RW/DVD-RW drive Screen: 14. 1” WXGA TFT Battery: 6 -cell Lithium ion 3 -year onsite parts and labor warranty Gold Tech Support located in the USA and Canada 3 -year Accidental Damage Protection Windows Vista and Office 2007 Small Business Adobe Acrobat 8. 1 Standard (New) Lightweight multiuse AC adapter – Air, Car, Home (New) IT Conference 2008

Dell D 430 Lightweight (option) Processor 2. 0 GHz 800 MHz - Dual Core Dell D 430 Lightweight (option) Processor 2. 0 GHz 800 MHz - Dual Core Hard drive: 120 GB 5400 rpm Screen: 12. 1” WXGA LCD 3 -year Onsite parts and labor warranty 3 -year Accidental Damage Protection Keep Your Hard Drive Protection Windows Vista, Office 2007 SB, and Acrobat Adobe 8. 1 Computrace Out of Pocket Expense - $350 vs D 630 IT Conference 2008

Dell Optiplex 755 ALPA Standard Desktop - $1224 Intel Duo Core processor 2. 33 Dell Optiplex 755 ALPA Standard Desktop - $1224 Intel Duo Core processor 2. 33 GHz Memory: 2 GB RAM 667 MHz DDR 2 Hard drive: 160 GB 7200 rpm CD-RW/DVD-RW drive Monitor: 17” LCD 4 -year onsite parts and labor warranty Gold Tech Support located in the USA and Canada Windows Vista and Office Small Business 2007 Adobe Acrobat 8. 1 Standard (New) IT Conference 2008

New Dell 6400 Laptop 630 model discontinued Proposed Dell increases hard drive from 120 New Dell 6400 Laptop 630 model discontinued Proposed Dell increases hard drive from 120 GB to 160 GB and processing speed from 2. 0 GHz 800 MHz to 2. 26 GHz 1066 MHz Battery warranty extended from 1 yr to 3 yr Slight price increase To be reviewed by the ITAC IT Conference 2008

Employee Purchase Plan ALPA members and employees can take advantage of ALPA’s corporate discount Employee Purchase Plan ALPA members and employees can take advantage of ALPA’s corporate discount when purchasing Dell Computers! Up to 12% discount on selected products Discounts on laptops, desktops, printers and cameras. Printer and/or camera must be part of the original computer build out IT Conference 2008

Employee Purchase Plan US orders call 1 -800 -695 -8133 and reference EPP ID Employee Purchase Plan US orders call 1 -800 -695 -8133 and reference EPP ID PS 16626766 - or order online at http: //www. dell. com/unionportal/ Canadian orders call 1 -800 -WWW-DELL and reference EPP ID 3911321 or order online at http: //www. dell. ca/epp/ Go to ALPA Crewroom – Member Benefits – ALPA Shopping Mall – Dell IT Conference 2008

Computer Purchase Cost Savings YEAR Laptops Purchased Total Cost Average Cost 2002 337 $737, Computer Purchase Cost Savings YEAR Laptops Purchased Total Cost Average Cost 2002 337 $737, 411 $2, 188 2003 244 $498, 396 $2, 043 2004 259 $440, 239 $1, 700 2005 309 $525, 300 $1, 700 2006 278 $456, 398 $1, 642 2007 303 $402, 066 $1, 592 IT Conference 2008

ALPA Computer Purchase Policy Current computer purchase policy remains the same One standard computer ALPA Computer Purchase Policy Current computer purchase policy remains the same One standard computer may be purchased for an officer or committee member every three years Computer cannot be replaced until fully depreciated Computer cannot be transferred until fully depreciated or until member is no longer performing ALPA work IT Conference 2008

ALPA Reimbursement Policy Current reimbursement plan remains the same Members may choose to personally ALPA Reimbursement Policy Current reimbursement plan remains the same Members may choose to personally purchase another brand of laptop Reimbursement will be made in thirds; one third for each of the three years the member continuously performs union work Max laptop reimbursement is $1, 539 Member locked in to price of ALPA standard at the time of his personal PC purchase. Reimbursement will not be reduced due to current reduction in standard pricing. Member must request reimbursement within 2 months of purchase IT Conference 2008

Computer Related Purchases Reimbursed by ALPA Flash drives – for storing ALPA-related files Supplies Computer Related Purchases Reimbursed by ALPA Flash drives – for storing ALPA-related files Supplies – replacement toner cartridges and paper Blank CD or DVD discs – for backing up ALPArelated files All other hardware and software purchases must be ordered through the Purchasing Dept. IT Conference 2008

IT Conference 2008 IT Conference 2008